Nothing at this location. They were knowledgeable and very friendly!
John J
Customer Reviews for Faler Feed Store Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people to deal with I would definitely recommend this facility for U-Haul rental and other products
michael dExcellent service at the Faler location. I will recommend them wholeheartedly.
Randy BIt was clean but did not drive well on the highway. Front end needs looked at. Was shaky & didn’t feel safe at higher speed
Cheryl BThe gentleman their was very helpful and he got everything taken care of very fast
Richard LThe staff was helpful in deciding exactly how I should set up the tow equipment. They also would not accept payment until I was absolutely sure I was happy and ready to proceed with leaving with the trailer. Very professional business.
Paul SIt was a one man show. I waited 35 minutes to be helped. Even with a reservation. The truck floors were very muddy and small trash left in the floor from last user.
Joyce P3 guys sitting around in the office area and none of them took the time to wipe off all the snow that was on the trailer before I took it. Took me about ten minutes before I could pull away and when I mentioned it to one of the guys, he suggests I just drive faster. The cashier guy also has a personality of a rock.
Dan SNo need to improve a thing- all went great!
Brad EYou called me the day before pick up date, so that I wouldn’t have a choice, to change the truck size, which I didn’t want, and changed the location, which I didn’t want ☹️
Jack BPeople very friendly & helpful.
Vicki GWe were scheduled to pick up our moving van @ 2:00 p.m. & a friend went to get the truck and the business was CLOSED. We were forced to turn around drive over 50 miles to pick up another truck from another Dealer. This experience tells me that I WILL never use U-haul again. Our use to the truck should FREE. We were than advise that we should not drop our rental after their business hours because we can be charged $40.00 for after hour drop off. Our day went from being an 8 hour day to a 11 hour day because we had to turn around to get the other truck.
Rochelle MThey went over and above to find me a truck for a 1-way move.Thanks Falers!
David WIt’s a pleasure to deal with the Faler folks, and the rentals are very easy to reach.
John LNo hookup photo taken. The emergency brake was on and not working. The trailer unhitched on us.
Mark YGreat people! Will deal with them again!
Randy SJack stand on trailer
SCOTT HVery friendly and helpful
BRYAN KFriendly down home service!
Kenneth RGreat service, very friendly and hepful.
James MJust people you like to talk to, they where easy to talk to and help you understand, how to handle different thiings. They where very helpful. Could not ask for better service. (From all your people - staff.) They keep me up-dated on everything. You my friend are doing great job on everything.
phil cThe check engine light was on for the vehicle but I accepted it anyway. There were no problems with the vehicle on the trip.
James MNothing!Treated me like gold!
David WInternet access too poor to send pictures; not necessarily Faler’s fault but general poor access in Lithopolis
Bradley LStaff at Faler's are friendly and proficient. Great place to do business !
John LI have rented several times from this location, it is very close to my house and the staff is super friendly and always takes great care of me!
jeremy lWe had to go to Lithopolis because thick up location we scheduled and confirmed was not open. This was a huge inconvenience. The original location not being open cost us hours in reorganization
Paul KFaler's Feed Mill - U-Haul Rental service, care, and vehicles are top of the line. Thank John and Dave
Jerry SNo comment
Devona EI was told extra days would cost $20 not $40 because it was a one way move. Drop off location had rented equipment in anticipation of my return. This leaves no time for maintenance and indicates U-Haul's inventory is inadequate. The rental location told me I would only be charged $20 extra per day,not $40. This was retaliation for poor planning on the part of U-Haul.
Fredrick SExcellent transaction, very helpful, friendly and professional. Thank you to the folks at Faler!!
JANE BNo drop box for keys. Put them above driver's visor as instructed at Lancaster location. Also, furniture blankets are not secure, as I could not lock them in the cab.
victor bWhen we dropped the vehicle off the store was closed so we had no contact with anyone and did not go in. I have been in this store previously and it was always clean and the people have always been friendly.
Scott GJust keep up the good job
JOE GGreat Place to rent a truck. Great Customer Service
Angel Mvery clean and well maintained equipment. great value too. have already recommended to roommate who is also in process of relocating. Great job!
Tim IWas really surprised that vehicle mpg was less than 4 mpg. Drove 17 miles and used 4.8 gallons of fuel. Really poor fuel efficiency. Even tractor trailers fully loaded get 7-8 mpg. Everything else was good.
Cheryl AUhaul did not assign a truck to me via the mobile app until 1 hour past pick up time which was very frustrating. Once a manager assigned me a truck, he was friendly and gave me a discount refund for the inconvenience which made up for my frustration in the beginning. If it weren't for his kindness and the refund I wouldn't use Uhaul again.
Katelynd SNo Improvements .
Carl STHE ON LINE WAS THE WORST EVER I WILL NEVER ORDER ON LINE AGAIN.
Rick SThe employees at this location were very friendly and knowledgeable. Even helped decide on location to drop off. Great experience.
Kevin WTrailer was in good shape and staff was helpful. Location didn't have pads which I'd reserved, and U-Haul's system wouldn't let them remove the pads from my order which caused problems. Faler did their best to resolve the problem but U-Haul shouldn't have let me add items to my order that the pickup location didn't have. This is a problem U-Haul needs to address, especially as the U-Haul system was giving Faler trouble when picking up.
Thomas NFreezing cold today. Trailer was iced up. Took a while to get it properly hooked up. But, once on my way, the trailer worked great.
William BCouldn't have been any easier
Richard WI was very happy with the quick service! Thanks again!
Robert HWe could not find the drop box and since we returned on a Sunday, couldn't ask anyone where it was or where to park. A simple sign on the building would have taken care of the problem.
Keith EI got charged for movers that wouldn't move me and told to find another mover when I asked for my money back
Amber TSo friendly----Helped me with my return even though l was told it was to be returned to another center instead--even though l told them l was returning it to this center
dAVID wWe reserved and confirmed our 4X8 trailer would be available in the Lancaster, OH location as told by Fawn. Upon arrival in Ohio, told it was not, sent to Lithopolis or to take a 5X8, unacceptable! Tongue on trailer too long and chain dragged. Not good servicw from Lancaster and no compensation offered for confirmed registration! Rachel argued that she offered the 5X8, too much weight for the car. What is the point in reserving???
Alyson GNo improvement needed. Great service.
MARK Gwood and mulch was in trailer but the staff was great the ice storm came in and the employee was awsome as we put the trailer on my veh
john sGood to have a small local outlet. Check in and check out was completed in minutes. Better than the hour plus line at the large outlets. Will use Falers again!
Blaine SGreat Customer service, Go Blue!
jasen sQuick and easy, great service. A+++++++++
john G