Customer Reviews for Fairway Tire & Appliance
(U-Haul Neighborhood Dealer)

567 reviews

267 McLean Dr SW   Lenoir, NC 28645

(828) 758-3089

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 1 pm–5 pm
Special Operating Hours
  • 3/18/2024: 12:30 pm - 5:00 pm
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/13/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(828) 758-3089

267 McLean Dr SW
Lenoir, NC 28645

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 1 pm–5 pm
Special Operating Hours
  • 3/18/2024: 12:30 pm - 5:00 pm
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/13/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

All was good!

Bradley B. 
Rating:
3.0

Customer did not leave a comment.

Austin P. 
Rating:
5.0

Can't recommend anything to improve the service because it was first rate. The location had a big variety of vehicles and trailers to choose from. I'd highly recommend it for everyone!

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Nothing I can think of. Professional service and great equipment.

Byron T. 
Rating:
5.0

Customer did not leave a comment.

Clyde W. 
Rating:
1.0

Pickup truck was not ready when I reserved it. I was given a van and was over-charged due to the changes in vehicles. The guy was too busy to be bothered with uhaul it seemed.

Christopher B. 
Rating:
4.0

Make the return system easier. I was out of.state.when the return was done and the system wouldn't let me return if I wasn't at the location. My se ond.driver was and it wouldnt.let him check it in. Very aggravating!!!!!!

Kristie K. 
Rating:
5.0

I had an issue with the app due to an existing reservation for the following week. Wes at the rental place got it sorted out

Don G. 
Rating:
1.0

I was charged for an extra month of storage because I could not come get my box contents before my auto payment charged. Why? Uhaul did not provide sufficient information to contact the location. I had to figure it out myself. It is only open during normal working hours and on the weekend it was closed because they were helping someone move out to the coast. It took a week to sort out an appointment to get my stuff and then I was charged for an extra month of storage for not getting my things a day earlier. This is a husband and wife team that does not communicate with each other well and does not have enough employees to be operating a uhaul storage service.

Rachael W. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
3.0

Not be so dern expensive

Darren L. 
Rating:
4.0

Customer did not leave a comment.

Chris H. 
Rating:
2.0

They added coverage that I asked them not to, and made me pay for it even though I told them I did not need it

Lacy B. 
Rating:
4.0

Working with telephone U-Haul associates was a daunting task. Was provided incorrect information on multiple calls.

Nancy K. 
Rating:
5.0

It was a great experience. Will definitely use this location again

Richard C. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
3.0

I drove 8.8 miles and was charged for 2 gallons of gas I also did not sign up for CDW and was charged $11.00 dollars. I am very disappointed with these charges. I will not rent from uhaul again. Wes was very helpful with my checkin.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Lonnie P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Extraordinary service and very knowledgeable.

Michelle H. 
Rating:
5.0

완벽한 이사

Joungim L. 
Rating:
5.0

Customer did not leave a comment.

Gilbert C. 
Rating:
5.0

Great service friendly people understanding

Susan S. 
Rating:
4.0

UHaul connected us with BetterMover (Lenoir?). This team was superb.

Dan L. 
Rating:
5.0

Very Pleased Great Service

Robert P. 
Rating:
1.0

I would NEVER recommend UBox. I've rented U-Haul many times in the past but that was renting a truck and driving it myself. The customer service I received was appalling. Hold times 50 minutes to over an hour many times and then getting rerouted to a department that couldn't help me. I even had a girl hang up on me 3 times. My delivery was changed to another date without my consent. I had to raise heck for it to be delivered on the date my contract indicated - and at this point I was in tears. I thought by speaking to Sarah, an executive within the scheduling department, would give me some relief as far as somebody hearing a customer's complaint and having some compassion. What she did was not surprising based on everyone else I dealt with. She told me that I needed to confirm within 24 hrs of delivery in order to keep the date. I told her that I did confirm and spoke to someone and so did my daughter (the furniture was going to my daughter but I created the contract, the contract and phone number was in my name, and I was paying for everything). My daughter's name and phone number was only ADDED after the Box arrived in San Diego as a secondary contact number. She told me that my daughter was the primary person on the order- and then blamed it on another department for the mix up. Her final words to me was “well, your order got there on time, so what's the problem?” What's the problem? Do you know how many hours I spent on the phone just to get some answers? And that is someone's answer- someone who is representing this company? Well she represented it exactly as I saw it. She was the icing on the cake. No apology- nothing. I was appalled! Spend a little more money and get the Pod or a trucking company but this was a nightmare.

Jennifer Kathy P. 
Rating:
5.0

This was a great experience. A little confusion because of the remoteness of the loading location. Thank you VERY much

Jane J. 
Rating:
5.0

Customer did not leave a comment.

Cayla O. 
Rating:
5.0

Customer did not leave a comment.

Gloria C. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Very helpful with any questions asked. Very friendly.

Carman N. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Not a thing it was very nice

Ronald W. 
Rating:
5.0

Friendly people. Check-in was efficient and courteous. Good folks.

John W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

TROY J. 
Rating:
5.0

Customer did not leave a comment.

Elsie A. 
Rating:
5.0

I will always rent from Wesley every time!!!

Bradley B. 
Rating:
4.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

IRENE P. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Wes was a great resource to get our box truck repaired while renting a u haul

PETER K. 
Rating:
5.0

Both pods were delivered and unloaded. Wes and his son provided excellent service and were very helpful. I highly recommend them.

Suzanne A. 
Rating:
4.0

They are always busy but seem like they are very helpful to people in need.

Karen W. 
Rating:
3.0

Customer did not leave a comment.

Makaela H. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Wes is great to work with!

PETER K. 
Rating:
2.0

My reservation was for 3. I didn't get get my uhaul till 3:45. It leaked so my furniture was wet. And the whole ride it fishtailed almost causing a wreck. I will not be renting again.

Hanna L. 
Rating:
5.0

This place is great! The truck was ready and waiting for me. Excellent customer service

David C. 
Rating:
5.0

Great Service on all fronts !!

CLAUDE H. 
Rating:
5.0

Wes is great to work with!!!

PETER K. 
Rating:
1.0

There was no information visible about where to drop off trailer after hours. I unhooked trailer and was then told by someone from business next door that I couldn't leave it there. So I had to reconnect trailer and move it to another location.

Kenneth W. 
Rating:
3.0

This isn't on the guy from fairway tire but I had a guaranteed reservation for my trailer at redline auto in Hudson nc and the canceled that reservation and forwarded it to gateway tire who had to scramble to make sure he could get it ready for me.

Cody K. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
1.0

Charged me for safe trip even though I declined it.

Joshua L. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

The staff was extremely friendly and helpful!!!!!

Michele E. 
Rating:
5.0

They are great to work with!!

Peter K. 
Rating:
5.0

Wes is wonderful to work with!!

PETER K. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

While this location was great, I will never recommend UHaul. The site is misleading. the "15 foot" truck was only a 12 foot truck with an additional 3 feet over the cab, the cab was uncomfortable and had no way to charge a phone. While Penske 16 foot truck is truly a 16 foot truck, cabs are extremely comfortable, and they do not hit you with hidden fees and insurance. Rented a Penske truck with unlimited miles for a week cheaper than the 2 day UHaul rental.

Robert B. 
Rating:
3.0

The truck, while new (only 5000 miles) smelled like a wet dog had been inside of it. The outside was fine, but the interior was quite smelly. The man who rented me the truck was also quite over interested in what I needed the truck for, asking what I was hauling, where I was going, and why I needed the truck instead of a trailer since I had a vehicle with a hitch already. The entire experience was less than satisfying.

PHILIP C. 
Rating:
3.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Easy to park and clear of traffic

Michael G. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Wes was very accommodating. He had the equipment ready to go, and did a lights and safety check before we left.

Hunter B. 
Rating:
5.0

Customer did not leave a comment.

COREY M. 
Rating:
5.0

Wes is great!! Wonderful to work with!!

PETER K. 
Rating:
5.0

Customer did not leave a comment.

Deona H. 
Rating:
5.0

Customer did not leave a comment.

Judy F. 
Rating:
5.0

Customer did not leave a comment.

Glenda R. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Wesley and the guys at Fairway were very professional and courteous. They serve our area well!

David B. 
Rating:
1.0

I ordered a trailer 2 weeks ahead of time to haul my motorcycle to the beach when I got there they didn't have what I ordered and I had to take a plain trailer that wasn't equipped to haul my motorcycle. I will never use them again

Greg S. 
Rating:
5.0

Wes is wonderful!

PETER K. 
Rating:
5.0

Customer did not leave a comment.

Pietro M. 
Rating:
1.0

Customer did not leave a comment.

Asia W. 
Rating:
5.0

Customer did not leave a comment.

Davie L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Anyhony P. 
Rating:
4.0

Great people to work with!

Susan H. 
Rating:
5.0

Not much rm for improvement this location and the staff are always super helpful and go out of their way to make your rental experience easy.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Very please with the service . The guys worked great with us.

Sam P. 
Rating:
5.0

Great customer service.

Steve S. 
Rating:
4.0

The tow dolly didn't work on my car.I was unable to use it.

Douglas M. 
Rating:
5.0

Wes was fantastic!!! He was helpful with good advice and very accommodating! Will use Him for all truck rentals we may need. Fairway has the best stocked equipment you need. Very friendly and great to work with!

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

COREY M. 
No reviews have been submitted for this location.

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