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Rick B
Customer Reviews for Fagers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Steven ZI have used this location for 13 years and see no reason to look elsewhere. The owner is extremely helpful and takes your move seriously; job well done!!!
Robert SI all ways prefer to drop off the trailers due the owner is very helpful and very kind
Hector PI ordered a part had to wait then had to come back to this location when I wanted to be 30 miles away from
Michellee KVery professional
Leon EDudes, your app didn't work and I wasted 1 hour on the phone trying to return my dolly. First time on the line with customer service we were disconnected. I had to call again another 35 min wait. My time is valuable, I have used uhaul over a dozen times over the years with great experiences. This time was very frustrating! I truly hope this isn't going to be the new normal
Ricky AGet newer vehicles
JOHN MWe struggled with the website check in, about half the struggle could have easily been our end, but the website kicked us out repeatedly through the process. My ex husband suggested walking in the restaurant and asking if anyone there knew anything about the U haul stuff, and there was a gentleman in there that handled that stuff. Once he was involved, it was incredibly easy, and he was just genuine pleasure to deal with, incredibly kind and understanding! He literally took care of everything and had the keys in my hand in 5 min. Even walked outside and started the truck :) I feel terrible for not remembering his name because he absolutely deserves recognition!! Thank you for making my move be that much smoother!!
Stephanie SI was provided a vehicle that had a check engine light on as soon as we picked it up. I was told that the UAHL shop said they were aware that the light was on, and it should not be a problem. Well during the 21-hour trip, other lights like the ABS lights the transmission sensor light, the cruise control would automatically come off as soon as I hit a bump, etc... The issue created a gas refill more often as the truck started using fuel more quickly. It also limited the M controls for hills which also ate more fuel. It cost me at least 2 additional tanks of gas that was more than frustrating.
Kevin RNot much to say, nothing more than a drop-off point.
Christine Pthe service was great
Clifford JThe owner is a very nice person
Hector PThe app is not working well. It is too slow
Radboud PNone of the blankets or dollies I ordered were provided. Upon return I was told that sometimes when people order via the internet that the orders don’t show all of the extra items. Sounds like bs to me.
Kenneth RNo complaints about the location. I dropped off on a Saturday when they were closed so I never interacted with anyone from the facility. Trying to close out the drop off with the app was frustrating and unsuccessful. I had to call and the operator told me to drop off the key. I did receive an email on Monday closing out my transaction so I appreciate the work of Fabers (the drop off facility) in closing me out in a timely and accurate manner!!
Kevin RStarted to do e-check in and owner came out to unhook me and take back the trailer before I could even properly sign in to the Uhaul website. Quick and easy.
Erik JUsing the app to check in is terrible. Even the customer service people I called for help said that the app doesn’t work well and has lots of problems. Do yourself a favor and rent a truck somewhere else. Moving is hard enough without this hassle!!
Dave MThe pickup situation was a nightmare. App screen frozen, did not allow access (customer ahead of me had same issue so in general your process has an issue that needs fixing). When I finally did get it to unfreeze and work (30 minutes later) I had to reenter a great deal of information that I had already entered even though my order number was on the screen. Had to again submit my drivers license (did it the day before as requested by text. The 800 operator Diana Ortega was fabulous...patient, kind, stay with me the entire 45 minutes it took for the app to work. Even after 45 minutes using the app the final picture of dashboard gas and mileage refused to upload. Now trying to get the picture I took on my camera back to Diana and having difficulty. The check-in process worked like it should (thank God!). Daughter-in-law had the exact same hassle and will never do it again and I am not sure I will ever rent from U-Haul again. Again Diana Ortega was superb!
Sandra WExcellent service and really easy to pick up and drop off
Corey KGreat service, Had breakfast at the pickup location before picking up truck. Made the day really nice. Thanks Mark.
Rebecca EHorrible System with Your drop box and no person available to assist! And no one to answer calls made my pick-up a terrible experience, had my movers waiting and charging me over an entire hour! before obtaining the key! We will never ever use this system of yours again!
gary zThe entire process was easy and people were very helpful and friendly.
Bryan Wthe app is very efficient and does not work properly
Marcella TThe online pick-up and return systems are awful. During pickup we could not get the system to load. When it finally did there was none of my information. Upon returning of the truck again, could not get the system to load past the first screen. It finally loaded 20 minutes after I left the location. This system needs help.
Jeffrey GThe manager Mark was exceptional! He went over the contract, ensured my trailer was properly hooked up and even went above and beyond to help me! I would recommend this location to anyone looking for a rental!
Renato SI was overcharged 14 Dollars for rental equipment that was not included with the truck. A furniture dolly, and utility dolly. I even provided pictures showing they were not included.
Scott LThe electronic drop off process was easy and user friendly. Great option. I was confused by the additional mileage charge. I do not understand how I went over by two miles as I did drive from pick up location to my destinations, fuel station and drop off location.
Patrick RFirst time used this service from this location and was very pleased with the overall experience. Will be coming back next time i need it. Thank you...Carl
CARL PEasy pick up and drop off. Manager friendly, informative. Easy process. Would recommend. I wanted to rent a van but the smallest I could get in my area was a 10' truck which was fine.
Cynthia LTransaction was quick for pick up and return
Edwin WI was very pleased with the assistance I had and all the explanation about the equipment I was renting,
Jennifer WWe reserved a truck to be picked up in Mechanicsburg at 8:30 am. We received a call at 6:22 am the morning of our reservation that we would need to drive to Shrewsbury to get what we reserved. This added 2 hours onto an already long day as well as additional gas and mileage. Completely unacceptable.
John DI ordered an appliance dolly that wasn't in the truck but we made due without it
GLORIA RThe front end on this vehicles seemed to be loose and may have to be checked
PATRICK LMy experience far exceeded my expectations. It was an emergency situation. I reserved the truck at 1am. and picked it up 9 hours later. Pick up was fast and easy. Returning the truck was also easy and simple, and when I received my final receipt, the fee was less than the estimated amount.
Cleotha MThe self-checkin and out was ridiculous. I was so stressed out trying to successfully pick up this truck on my telephone and the internet, I will never rent another truck when the office is not open again. It was a terrible experience!
Elaine LPrices at all locations are now very misleading, will not recommend the company in general. Will recommend the people but not U-Haul, going with a different company in the future, thank you.
BENJAMIN TVery friendly & accommodating!
Scott GVery accommodating facility. Ease of rental process was very satisfying. Easy in and easy out facility.
Harry HEverything was great. Mark at the Coach Light was extremely helpful.
Robert GI had trouble with the phone app check in. I tried to start the check in process and the screen was blank. I was grateful someone was around to check me in manually. Very nice. I don’t know if my phone is too old. iPhone 6S or it’s something else.
JOHN DI made my reservation a month in advance and I was disappointed that 3 days before my pick-up date UHaul changed the size of my truck from15' to 10' - if they can deliver a 10' truck to my location for a rental, why can't they deliver a 15"? I really need the 15" truck, I got let down but by then it was to late to make other arrangements.
Bradley BThis was not my original location I had picked. They were very understanding. Accommodating, and professional. Definitely recommend if you live in the area.
AMANDA ANeed to improve the after hour pickup and drop off procedure
Melinda HNothing.
Michael PVery accommodating to our needs. Very helpful. Location was convenient to us and easy to access.
Walter WStaff was able to provide blankets - which were useful. Truck had the following issues: 1) struggled to keep speed on the highway 2) side view mirrors were rusted to the point that they could not be adjusted 3) ride was very rough 4) brakes made noise when in use - would recommend you retire this truck from your fleet - with that said it did serve the purpose of getting our goods moved as needed.
Tony MNothing but I believe I left my prescription glasses in the cup holder . Wondering if they found them?
cary lThere could have been more signs indicating that this drop off location was a U Haul location. It was at a very busy intersection and tucked away from the road. The only reason I saw it was that there was a U haul truck parked in the driveway
Jennifer WTake your app, who invented it, & who controls it, and shit can them all. The app was completely useless. I had to call for assistance twice when picking the truck up. Took 35 minutes. Had to call again when I returned truck. After getting 1/2 through with app, it don't let you continue.
JAMES Svery easy. no lines. drop box pick up / drop off was great.
Laurie AThe worst customer service department I have ever dealt with. They refused to help with my rental problem and refused to put me through to someone that would help. Absolutely frustrating to deal with horrible customer service the day if your move.
Timothy HI was told by the man at Fagers that i should go to allentown, rent the tow dolly there and tow one way, so I don't have to drive 200 miles of highway hauling an empty dolly. He did not tell me the rate for a 1 way was $80 more. I am pissed and will never rent uhaul again
George N