Very happy with the U-Haul size and affordable price
Cathy E
Customer Reviews for Fadallas Auto Air
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return truck on Sunday night.
Makala PI was told by my Husband who dropped the vehicle there, that everything went smoothly.
Sheri HEveryone was helpful and professional.
Kevin RI wouldn’t recommend U-Haul to anyone..
Latroy HEverything was great.
Kevin REverything is perfect!
James SBest drop off location ever. Really great people to work with.
David SMichael was a great help
Karen TThis was my second drop off at Fadallas Auto Air and each time they provided exceptional customer service!
Agnes GThe attendants acted surprised I had a reservation; had to drive off site to get connector cable for lights. No materials or other support equipment including trailer hitch pin available.
John TAlthough I did not notice when I picked up the uhaul because I was in the drivers side, when we did look on the passengers side there was peices of cat food all over it and a dog toy. I had to clean the previous users cat food to avoid being charged for it myself.
Christine MEnsure that equipment ordered is loaded in the truck.
Shannon WWorst ever, they had no paperwork to write the miles before giving the truck, or when I returned the truck, they charged me for 70 miles instead of the actual 7 miles I used it, big fraud..
syed rYou made this an easy deal. I will be back.
RAY Fi dropped the truck off. the location was closed. i just got a bill for an appliance dolly which i secured personally in the truck. i am disputing this charge
Dale jRobert & Mr. Fadalla were so kind! They spent extra time making sure the Uhaul trailer was secure for me. They went above and beyond and I would highly recommend them to anyone. Thank you!
Rebecca JLong wait to get checked out
Martin DBetter check-in procedures would be appreciated
Mariln WN/a
Nicholas JWe reserved an appliance dolly along with trailer in advance. Went to pick up and did not have appliance dolly. No big deal to her but we had appliances to get up 3 floors on Friday afternoon. She didn’t offer to try to locate one either. Went to return appliance trailer we had to pickup from another location and she didn’t want to bother giving receipt. Would email us later.... No. Will never rent from them. Awful service!
Sarah SEveryone was super helpful with what I needed.
jammie bI was unable to do the mobile pick up and it was after hours. There weee a few men working and one called the lady responsible for rentals and she talked him through the agreement. Great customer service
Amelia TGreat experience. Handy location.
Charles GThe sales/receptionist was very knowledgeable/efficient/helpful/mannerly/sweet, it was a pleasure working with her.
nona wNothing everything was easy, fast , and very convenient!!! Excellent customer service representative!!!
CAYLA HEverything was as promised. Very good experience.
chris fI requested a one day rental and the computer charged me for two days. Additionally, I forgot to get handtrucks so I need a refund for that as well. Please call me at 251-404-8559 to confirm.
Kristi MFriendly staff but it took over 45 minutes to get the truck rented due to waiting on different things happening around the shop and interruptions. The back of the truck was not cleaned out before we used it, which we cleaned once we got it to the location we were moving. I would recommend this location because the people were very nice, you just might have to wait for a bit to get it rented.
channa rVery helpful. Thank you
MARC MVery unprofessional. Horrible customer service.
Jeremy Wit is a 24 hour drop off. the first one i pick was at old shell road, closer to the university, but they were close sunday and the gate is locked. so huntsville folk change it to this place, and we follow instruction of drop off. no problem. everything went smoothly.
Maribel vThere was a lot of hay in the back of the trailer from the previous renter, and they never offered to help us attach the trailer, instead they just said, "Alright it's around the side of the building."
Paul HWhoever the last customer used it left eggs and rotten ham in the truck and it stunk so bad I was going to talk to someone when I turned it in but the guy in Bay Minette didn't seem to have time to talk about it
rex tEverything was great
JHEREMY APretty hard to make any improvements when this was the best service I have had in a long time.
robin gNone
Phyllis MVery good service.
RANDY Zi was originally scheduled to pick up my trailer at a different location but when they pulled up my order, it had been cancelled, I was then instructed to pick up my trailer at the Fadellas. When I arrived, the person that handled the uhaul rental had left and I had to wait for her to come back. When I hooked the trailer to my truck, I checked to make sure that the lights worked. I was surprised to find that the tail lights did not work but all the other lights worked (brake, turn signals and emergency). By this time, the office had closed so I took the trailer anyway,
Jose IThe woman that helped me was rude. She was not there at the time I showed up to pick up my equipment and I was sent away to wait for 30 minutes. I had to visit 4 locations to get my equipment, expect an email to corporate to explain my issue.
John BThey were late opening the shop which made me late for the airport and they forgot to log my 5x8 trailer.
Erin TIt could not have been a better experience. Agent was curtious, efficient and entirely professional. The truck ran perfectly, was clean, and got our job done with minimal effort on our part. I shall rent there again!
William TI had to wait 3 hours to get someone to assist me in doing my uhaul paperwork. The owner of the shop would not even talk to me. He said he didn't do the uhaul his secretary did it. I attempted to ask questions he would walk away and ignore me. This was unacceptable service and should be refunded for this kind of trouble. I had to pay movers to wait on me 3 hours.
taresa dThey were not there when I showed up to pick up the truck ... Cost me an hour of my time.
Joe KI stopped off afterhours and they were very prompt getting me checked in and notifying me that they had received my drop off
CASEY FThe lady was very nice, and tried her best to answer my questions. very helpful
WANDA DThe insurance coverage could be much better.
kevin sOn a Friday, we were promised a vehicle at a certain time. When we got there - no vehicle available. Staff very unprofessional. But, U-Haul did get us another truck within a short period of time, and a discount. However they did not give us a paper receipt-told us it would be emailed to us and we have not received it yet (picked up truck Friday and as of Monday no receipt has been emailed). We also had to call to get a drop off location (since it was out of town) which was then texted to us. Just a little bit too much of a hastle picking the truck up. Also would have preferred a location closer to our house. My husband called U-haul and spoke to a lady who was very helpful and courteous (unlike the pick up location).
PAUL WThere was an easy space to park the truck during after hours on Sunday. I appreciate that
ANTHONY KMake sure that the truck is clean when rented out. The back of our truck had something solidified and sticky on the floor of the truck bed and we almost got charged at the other end for bringing back a dirty truck. The stuff was so hard it could not even be scraped out. Cab was dirty also.
Evelyn WPerson checking out the uhaul trailer was admittedly inexperienced with the process. Even though we had completed all aspects of the rental online it was a lengthy effort to get the trailer rented at the point of pickup.
Bryan GLeft on a Sunday evening about 7:30, no one around.
TRAVIS MEager to please and helpful - in and out quickly.
Robert BThey were having a slight problem booking the equipment via your software. It took three tries which included three credit card swipes. Uhaul should make sure all rental locations have updated and operational software. These guys did a great job with what they could control.
VICTOR CTHE ONLY THING WE DID NOT HAVE WAS 6 MOVING BLANKETS. WE HAD ADDITIONALLY ORDERED 6 BLANKETS UPON PICKUP. BUT THEY WERE NOT ON THE TRUCK. WE DID NOT REALIZE THIS UNTIL WE REACHED OUR DESTINATION. WE WERE NOT BILLED FOR THESE 6 BLANKETS.
lewis m