Customer Reviews for EZ Car Care
(U-Haul Neighborhood Dealer)

906 reviews

1209 Dabney Dr   Henderson, NC 27536

(252) 430-0474

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 430-0474

1209 Dabney Dr
Henderson, NC 27536

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AMAD MIKHAIN 
Rating:
4.0

Customer did not leave a comment.

Antonio Cook 
Rating:
5.0

Customer did not leave a comment.

MARIE TERRY 
Rating:
5.0

Just think charging mileage is too much unless you going out of state and more then a few hours

debra porter 
Rating:
1.0

Customer did not leave a comment.

SUE ALLEN 
Rating:
5.0

The price a little bit high. But other than that everything was good.

kawana bibbs 
Rating:
4.0

The service was great

SHARON MCNEAL 
Rating:
5.0

nothing .

David Combs 
Rating:
1.0

For the extreme inconvenience, I was promised a credit; that was for the first inconvenience. Then 70 minutes into the second attempted rental, the dry rotted tire blow out. I have yet to receive any refund and should really be credited twice for the massive inconvenience of the whole experience

Patricia Cattaro 
Rating:
5.0

The transactions and everything was great

robert miller 
Rating:
5.0

Customer did not leave a comment.

CLAUDE RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

Dale Smith 
Rating:
5.0

Excellent customer service!

BRENDA MARTIN 
Rating:
5.0

Have trailer hitches available

TYRONE MELTON 
Rating:
1.0

Truck was left unlocked and cargo area was wide open. Did not have the appliance dolly or blankets I had rented. Poor customer service. They were unable to locate one for me the next morning either. Said they don't keep track of the dollies. Half of the numbers on their app were either wrong, disconnected or the locations no longer did Uhauls anymore. After calling and driving all over town was never able to locate one all on my own without ANY help on Uhaul's side, I ended up having to pay someone to help me move. Overall, it was a terrible experience and I would NEVER recommend anyone use them unless last resort.

Chelsea Mauzey 
Rating:
5.0

No improvement needed

Natasha Plummer 
Rating:
5.0

Customer did not leave a comment.

SHIRLINA BURWELL 
Rating:
5.0

U-Haul corporate can up grade their card reader equipment so it doesn't take forever to read a credit card other than that everyone there is awesome and that is what keeps me coming back to them..

Todd Ehling 
Rating:
5.0

Customer did not leave a comment.

Justine Carter 
Rating:
1.0

Customer did not leave a comment.

Milton Harper 
Rating:
5.0

Nothing different!!!

JAMES MCKNIGHT 
Rating:
5.0

Customer did not leave a comment.

VINCENT BRODWAY 
Rating:
5.0

Everything was ok for me

nyasha tarakino 
Rating:
5.0

Customer did not leave a comment.

tiffinay gray 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JOHNSON 
Rating:
1.0

The fact I was charged fuel for a truck that had a little over 1/2 a tank to start. I returned with meter the same level is infuriating. I was also charged a cleaning fee without explanation.

Nicholas Lessard-Chaudoin 
Rating:
5.0

The check engine light was on, maybe fix engine problems like that.

sylena floyd 
Rating:
4.0

Customer did not leave a comment.

Martin Fields 
Rating:
4.0

Customer did not leave a comment.

SALONIA HOUSE 
Rating:
3.0

Customer did not leave a comment.

Denise Allen 
Rating:
5.0

Customer did not leave a comment.

Gail West 
Rating:
5.0

Customer did not leave a comment.

pete eschenfelder 
Rating:
5.0

Thanks for the rental , everyone was very helpful and kind. I will always use this location because of there're honesty and love. Thanks xoxoxo Erin

Erin Grimes 
Rating:
5.0

Customer did not leave a comment.

Rahwa Nega 
Rating:
3.0

Customer did not leave a comment.

Robert Miller 
Rating:
5.0

E-Z Care Car is where I only rent my U-Haul. Over the past 5 years, I have rented a U-Haul from this location most likely 20 plus times. NOW, I can't anything good about the Corporate office. ONCE I received a call from U-Haul and the young man asked "Where is my U-Haul"? He was the most rudest man that I had ever spoken with and I was 8n banking for 47 years. (I had met some rude people; but he beat them) I stoppe

kathy smith 
Rating:
5.0

Customer did not leave a comment.

Carlos Bajana 
Rating:
5.0

Customer did not leave a comment.

James Whitfield 
Rating:
4.0

Customer did not leave a comment.

Dorais Jones 
Rating:
2.0

Customer did not leave a comment.

Milton Harper 
Rating:
5.0

Customer did not leave a comment.

Darryl Russell 
Rating:
1.0

Customer did not leave a comment.

DEMETRIA BURWEELL 
Rating:
5.0

Once again the people there were awesome and very patient. I would definitely use them again if I need something I don't already have.

Todd Ehling 
Rating:
5.0

Customer did not leave a comment.

Andrea Knowles 
Rating:
1.0

Customer did not leave a comment.

Jamel Kinard 
Rating:
5.0

Get more Pickup trucks . Very helpful

Precious Wilkerson 
Rating:
5.0

Customer did not leave a comment.

Chris Deans 
Rating:
3.0

Yes with the condition that you get the right person behind the counter. I had a reservation and when I arrived I was behind some other folks that had reservations too. That was fine. The person behind the counter of this establishment seemed to then think it was more important to take people ahead of me that were dropping off cars for service. I waited 20 minutes once I got there. Finally I stepped up to the glass and looked the man right in the eye. He then proceeded to help me. Now I have to say the fact that I have an account has no impact on convnenience on getting equipment rented. I still have to go through the same process at the counter as if I had no account at all. Its totally useless. You are still at the mercy of people behind the counter that have no interest or concept of customer service service.

David Guthrie 
Rating:
1.0

Customer did not leave a comment.

Antoinette Parham 
Rating:
4.0

Ants was all threw truck.☹️

joyce richardson 
Rating:
3.0

n/a

Sherice Hayes 
Rating:
5.0

Customer did not leave a comment.

samuel johnson 
Rating:
4.0

Rented a open trailer for lawnmower transport. Cheap and easy process. Would use services again!

Robert Brodbeck 
Rating:
5.0

Reduce the waiting time when picking up a vehicle

James A 
Rating:
5.0

Was a little surprised that they didn't assist with unloading car from auto transport trailer and unhooking trailer from truck.

Charles Logue 
Rating:
5.0

Customer did not leave a comment.

Cathy Thomas 
Rating:
3.0

I was greeted by someone who didn't know how to find my reservation. The one who did check me in and took my credit card was in a tank top undershirts. He was friendly, but not very professional looking. He took me out into the work bay and gave the keys to some else, who lead out to the truck and showed me how to open the cargo door and pull out the ra'mp. He said see these circles with the X. That means we already know about them. I found several areas without circles and took pictures. When I returned the truck, t h e man that couldn't look up my reservation took the key and told me, "If you owe any more they will put on your card. If it's any less, you will see a credit to your bill". They never offered to examine the truck or say thank you. My bill was less than the estimate, which it should been, but the phone calls and texts from corporate were more professional. If I need to rent again, I will go somewhere else.

Roger Jackson 
Rating:
5.0

Great job

Martha Gourdine 
Rating:
5.0

Customer did not leave a comment.

Lutricia Stokes 
Rating:
5.0

Make sure that tires and equipment are road ready

LUISANTONIO JR 
Rating:
3.0

The online check in needs HELP!

carmine romano 
Rating:
1.0

Customer did not leave a comment.

george royster 
Rating:
3.0

Customer did not leave a comment.

Deepa Long 
Rating:
4.0

Customer did not leave a comment.

Angelo Soloman 
Rating:
5.0

Customer did not leave a comment.

Catherine Scott 
Rating:
3.0

Straps on trailer were not long enough to reach crank.....trailer plug for lights did not have any length to reach vehicle in order to be plugged in. We had to use personal straps to tie down and secure vehicle. Someone using this for long distance and no experience would have really bad issues and may get a ticket for lights not working.

Shanowa Baskerville 
Rating:
5.0

Very quick in and out with the vehicle, very happy with the entire experience. Have rented U-Haul vehicles before and I was very pleased with the location, the service I received, and of course with the vehicle.

Jay Garlow 
Rating:
5.0

Customer did not leave a comment.

dorice best 
Rating:
5.0

Love the way you check the truck when you pick it and when you return it.. awesome

JAIRO MORALES 
Rating:
5.0

Customer did not leave a comment.

James L James 
Rating:
3.0

Was an inconvenience for my move at the very last minute and was charged $269 for a 26’ instead receiving a 15’ and mileage not waived as told by representative from uhaul. Paying $269 for an invoice caused by uhaul was not excepted very disappointing. Only had to move 3 minutes from old house to new house but had to get the uhaul from henderson to come to a 3 minute move in creedmoor. Uhaul was trying to scam as much money from me as possible so they thought. Will not use them again will tough it out with an old school who knows how to move for way less than uhaul.

Vanetta Hargrove 
Rating:
4.0

Customer did not leave a comment.

CAROL ROBINSON 
Rating:
5.0

Customer did not leave a comment.

brenda mosley 
Rating:
5.0

Customer did not leave a comment.

James Bynum 
Rating:
3.0

I dropped off my rental when this location was closed.

Quiana Miller 
Rating:
3.0

Have the equipment on time

HENRY SIMMONS 
Rating:
5.0

Customer did not leave a comment.

BEN POWELL 
Rating:
5.0

Customer did not leave a comment.

John Woodlief 
Rating:
4.0

Customer did not leave a comment.

Quincey Williams 
Rating:
5.0

Customer did not leave a comment.

Gloria Watkins 
Rating:
4.0

It would be nice if the truck had more than 1/4 a gallon of gas

Megan Lewis 
Rating:
4.0

Customer did not leave a comment.

vERONICA HAWKINS 
Rating:
5.0

Customer did not leave a comment.

Luther Williams 
Rating:
5.0

Customer did not leave a comment.

Annette Jefferson 
Rating:
5.0

Customer did not leave a comment.

pamer hargrove 
Rating:
5.0

Keep up the good work,Thank you again for good service

tony wortham 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Kearney 
Rating:
5.0

Customer did not leave a comment.

kenyatta clark 
Rating:
4.0

I put "yes" to cleanses of equipment. I would only suggest that it be a no smoking in vehicle policy in place. I got into vehicle and the smell of stale cigarettes was gross enough to make me nauseous. I tried to spay Lysol but that didn't help. Overall good. Need non-smoking available

Karen Hicks 
Rating:
5.0

Customer did not leave a comment.

Amanda Alston 
Rating:
4.0

This location is auto repair shop. Wait times can be long. But not a problem. Janet is great at her job. She is the reason I have rented here 4 times in the last year.

Richard McCullough 
Rating:
5.0

No improvements needed. Great customer service and friendly staff with an easy rental process. Definitely will be using them in the future.

Isaac Ketteman 
Rating:
5.0

Customer did not leave a comment.

Alfreda Boyd 
Rating:
3.0

Customer did not leave a comment.

PAMELA ALSTON 
Rating:
5.0

Customer did not leave a comment.

fonda burke 
Rating:
5.0

Rental was seamless. Very easy to use the online service.

BAILEY Shaffer 
Rating:
5.0

Everything from start to finish, was great ! Simple process , no problems at all! Diverse atmosphere!

john nelson 
Rating:
2.0

The manager that did the paperwork cheated me out of money! I didn't realize it until I turned in the truck and the lady said you have one more day! It was suppose to be one way trip. I should have asked more questions because the bill was 460.00 plus 55.00 in gas! Read over paperwork with customers and have customers sign contracts

Selena Martin 
Rating:
5.0

Customer did not leave a comment.

jeffery Bradley 
Rating:
5.0

Customer did not leave a comment.

JOSEPH YATES 
No reviews have been submitted for this location.

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