Customer Reviews for Extra Storage
(U-Haul Neighborhood Dealer)

417 reviews

1124 Brier Pk Rd NW   Medicine Hat, AB T1C0B7

(403) 526-8564

Office Hours

  • Mon-Thur: 9 am–4:30 pm
  • Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(403) 526-8564

1124 Brier Pk Rd NW
Medicine Hat, AB T1C0B7

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–4:30 pm
  • Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and helpful staff. Truck ready to go. Thank you U-Haul.

norman stewart 
Rating:
4.0

Customer did not leave a comment.

mike love 
Rating:
5.0

Helped us out on very short notice. Greatly appreciated.

john stephanson-kay 
Rating:
5.0

Customer did not leave a comment.

Kevin Bergsma 
Rating:
4.0

Customer did not leave a comment.

abulwassie suliman 
Rating:
5.0

Customer did not leave a comment.

Dave Weber 
Rating:
5.0

Location also has storage rentals at reasonable pricing

Mark Miller 
Rating:
5.0

Excellent service !! Highly recommended.

indika hapuhinma 
Rating:
3.0

Get trucks block heaters!!

lionel dressler 
Rating:
5.0

Next move will Be uhaul, and the one after that, and the one after that...

jayme lloyd 
Rating:
5.0

Customer did not leave a comment.

wanda girodat 
Rating:
5.0

This gentlemen went above and beyond, he stay open for me to return the equipment as i was 2 mins late, polite, thorough and inviting.

Misty Reimer 
Rating:
5.0

The man there was so friendly and helpful.

terry bonogofski 
Rating:
3.0

Customer did not leave a comment.

Jocelyn Landry 
Rating:
5.0

Customer did not leave a comment.

Russ Cameron 
Rating:
5.0

Customer did not leave a comment.

Malay Shukla 
Rating:
5.0

Customer did not leave a comment.

Trevor Koley 
Rating:
5.0

Good service

ronald betts 
Rating:
5.0

The location was convenient and well labelled.

Hieu-De Huynh 
Rating:
4.0

Customer did not leave a comment.

Darryl Pengelly 
Rating:
5.0

Customer did not leave a comment.

Jitendra Aulakh 
Rating:
4.0

Customer did not leave a comment.

Douglas Ford 
Rating:
5.0

have u haul truck and storage unit at one location.

Henry watts 
Rating:
1.0

Signage horrible, too small. And drop off area only drop off space for 1-2 vehicles Office was closed when we arrived at 4:30 Aug.4, 2023. The virtual check out was too complicated as it would time out, 6 tries were needed, and we weren’t sure that went through! However, we were very appreciative of the fact they let us drop off empty truck in Medicine Hat, rather than the initial drop off in Calgary!

Mark Sosnowski 
Rating:
5.0

Very Exselent sevice !!!

Reginald Bennet 
Rating:
5.0

Nice guy, friendly, helpful, was sorry that we had to endure such a traumatic moving process.

Sig Taylor 
Rating:
3.0

Customer did not leave a comment.

Luke Heinrichs 
Rating:
5.0

Customer did not leave a comment.

Amanda Deck 
Rating:
5.0

Customer did not leave a comment.

Simon McCrady 
Rating:
5.0

Customer did not leave a comment.

Laura Torres Sanchez 
Rating:
5.0

Charlie Forbes the Manager was amazing!! Went well over and beyond for me, fantastic man made this move very easy and smooth for myself and my family. Thanks Charlie

cody susag 
Rating:
3.0

Customer did not leave a comment.

Jong Man Park 
Rating:
5.0

All good.

Maureen Renard 
Rating:
3.0

Answer

Duncan Newland 
Rating:
5.0

Customer did not leave a comment.

Ryan Crichton 
Rating:
5.0

Customer did not leave a comment.

Amanda Gould 
Rating:
5.0

Customer did not leave a comment.

Jordan Weber 
Rating:
1.0

Waited an hour and a half for uhaul. Due to uhauls software being so bad and not working. Very frustrating when you have timelines to get moved out. Gave us the code to the gate to drop off after hours. There was no way of getting out from the inside to leave. Ridiculous experience

Ethan Arndt 
Rating:
1.0

Note: This review is a reflection of our entire experience with Uhaul not only this location specifically. However I will note that the guy was over 10 minutes late for our pick up time of 9AM and the truck was FULL of potting soil when we picked it up. It had not been cleaned. This is the second time we have used uhaul for moving and both experiences have been incredibly poor. Absolutely the most disorganized organization out there. My first experience i reserved a 26’ truck from the location closest to our move. The DAY I’m to pick it up we receive a call letting us know we need to pick it up from another location over 1.5 hours away from the original location AND that they only have the 20’ available. We were charged that extra mileage and not compensated for the extra fuel expense. The return experience was a total headache. Our second rental experience was also chaos. An hour after pickup we received a call letting us know our drop off location needed to be changed to a location TWO hours away from our original drop off location. AFTER everything had been confirmed as per our original itinerary at the time of pickup. My family will not be using uhaul services again in the future.

Tanner Hann 
Rating:
5.0

Customer did not leave a comment.

Brian Chornoby 
Rating:
4.0

Customer did not leave a comment.

Derrick Korsberg 
Rating:
5.0

Customer did not leave a comment.

Tiersa Dowler 
Rating:
5.0

Customer did not leave a comment.

scott southall 
Rating:
5.0

Charlie provided excellent customer service, highly recommended 10/10

David Kidd 
Rating:
5.0

Charlie was great, but he told me and checked off i could drop off my U-Haul at any location, but when the time came to drop off in Calgary it was a NIGHTMARE!

Jeremie Lacroix 
Rating:
5.0

The staff was extra helpful and highly praise him.

Frederick Robins 
Rating:
4.0

Windows were dirty and had a lot of bug stains on it. Also there were still chocolate wrappers inside the cab and also coffee or coke stains in the drink holder compartment. Otherwise unit was acceptable.

blaine shumaker 
Rating:
5.0

Excellent customer service

Christopher Watkiss 
Rating:
5.0

Easy

Riley Pitre 
Rating:
4.0

Customer did not leave a comment.

Jomon Jose 
Rating:
5.0

Customer did not leave a comment.

Stuart Rempel 
Rating:
5.0

Customer did not leave a comment.

Bailey Lothian 
Rating:
4.0

Customer did not leave a comment.

Tiago CoelhoOliva 
Rating:
5.0

Customer did not leave a comment.

dave griffith 
Rating:
5.0

We had asked to rent a dolly but it was not included in the truck. For the next customer perhaps double-check all requested equipment is ready to go with the truck. Thank you, otherwise was a great rental.

Brittany Norman 
Rating:
4.0

Bad smell inside the truck

Joeffrey Doronio 
Rating:
2.0

Did not have what I ordered . Last min my rental changed . Wasn’t overly happy .

Logan Mayer 
Rating:
5.0

just do the same

Steve Pow 
Rating:
4.0

Customer did not leave a comment.

Ramandeep Singh Gill 
Rating:
5.0

The rep Charlie was great He went the extra mile to get us on our way .He treated us like friends. Would use again.

Darcy Deck 
Rating:
3.0

The location and owner/operator were good to deal with but the truck was absolutely terrible. Unsafe to drive and should never have been let out of the yard. The front drivers side tire was completely bald and down to the wear bar. The truck was not clean. The check engine light and throttle body sensor warning light came on. Truck could not go past 80kms/hour or it would violently shake. At night the headlights wouldn’t work they would flicker intermittently. We were forced to stay in a hotel at 1am because the truck was so unsafe to drive. Our trip was delayed an entire day, we had expenses we never should have had to. We had to unload the truck in Kelowna thus never making it to our destination of chilliwack. This truck should be fixed before ever returning to the road and we should be reimbursed our costs as the truck provided by Uhaul was not safe to drive and not what we paid for.

Brandon sanchioni 
Rating:
5.0

I don’t have an answer to this question. I have recommended people to Extra Storage, and I myself have rented trucks from Charlie he is a great guy!

JUDITH MARTIN 
Rating:
5.0

Customer did not leave a comment.

Murtaza Amirali 
Rating:
5.0

Customer did not leave a comment.

Owin Bannow 
Rating:
5.0

Fast and very efficient.

Ronald Schmid 
Rating:
5.0

Charlie is wonderful to deal with!

amy jobling 
Rating:
4.0

Customer did not leave a comment.

Brett Speers 
Rating:
5.0

Put more signs up pointing to the office

megen dunlop 
Rating:
5.0

Customer did not leave a comment.

John Kachmarski 
Rating:
4.0

Customer did not leave a comment.

Valerie Sigurdson 
Rating:
5.0

Staff were exceptional.

Tina Csikany 
Rating:
5.0

The owner is super friendly and fair. Also very upfront and understanding . Nice to be treated like a human ! Not a number or a sale!

Jeremy Dorey 
Rating:
5.0

Cargo deck is very slippery if it gets wet.

gilles dumonceaux 
Rating:
5.0

No improvements nessesary, was greeted with a smile

Brian Geneau 
Rating:
5.0

Customer did not leave a comment.

Tracy Yearwood 
Rating:
3.0

Excellent and friendly service! The owner/rep was very friendly ! i have gone to other U-Haul places in medicine hat before and got totally ripped off and was very hesitant to do so again but due to unexpected circumstances I had no choice but I was pleasantly surprised with the owner/wrapped that I dealt with on Briar park road in Medicine Hat Alberta!!!

milissa torrie 
Rating:
5.0

Customer did not leave a comment.

martin voeller 
Rating:
4.0

Customer did not leave a comment.

Brian Picard 
Rating:
5.0

Customer did not leave a comment.

sheila buhler 
Rating:
4.0

Customer did not leave a comment.

Loren Eleniak 
Rating:
5.0

Nothing service was excellent very helpful and courteous

bob finley 
Rating:
5.0

i picked up the dolly the gentlemen was very good and very helpful I would without hesitation thank you

craig ross 
Rating:
5.0

The person there was very helpful. I think it may have been Charlie. Great service and would recommend to anyone.

Brian Cowan 
Rating:
4.0

Customer service was well beyond my expectations

fred robins 
Rating:
5.0

Customer did not leave a comment.

Barbara Petelle 
Rating:
5.0

Customer did not leave a comment.

Jorge Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Darcy Hermann 
Rating:
5.0

Customer did not leave a comment.

cole russell 
Rating:
3.0

The truck we rented the drivers door did not seal a lot of wind noise. the rep I had was very good.thanks.

carol andres 
Rating:
5.0

Customer did not leave a comment.

Bailey Taylor 
Rating:
5.0

Customer did not leave a comment.

Dan Schiebelbein 
Rating:
5.0

Charlie at Medicine Hat is Awesome

dean kurtz 
Rating:
5.0

Steering was misaligned and even dangerous for this arizona plated vehicle.

Kent Jesse 
Rating:
5.0

Exceptionally pleasant person to deal with. On the ball and competent.

ken freisen 
Rating:
4.0

Customer did not leave a comment.

Harry Noel 
Rating:
5.0

Charlie did a wonderful job getting the truck ready. Don’t go to the corporate office in Redcliff they are unorganized and unskilled.

jim wahl 
Rating:
5.0

Dropped off after hours.

NICHOLAS SKILLEN 
Rating:
5.0

Dropped off after hours.

NICHOLAS SKILLEN 
Rating:
5.0

Customer did not leave a comment.

Kevin Maurice 
Rating:
5.0

Charlie was really good to deal with.

mark fentiman 
No reviews have been submitted for this location.

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