Friendly and helpful staff. Truck ready to go. Thank you U-Haul.
norman stewart
Customer Reviews for Extra Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helped us out on very short notice. Greatly appreciated.
john stephanson-kayLocation also has storage rentals at reasonable pricing
Mark MillerExcellent service !! Highly recommended.
indika hapuhinmaGet trucks block heaters!!
lionel dresslerNext move will Be uhaul, and the one after that, and the one after that...
jayme lloydThis gentlemen went above and beyond, he stay open for me to return the equipment as i was 2 mins late, polite, thorough and inviting.
Misty ReimerThe man there was so friendly and helpful.
terry bonogofskiGood service
ronald bettsThe location was convenient and well labelled.
Hieu-De Huynhhave u haul truck and storage unit at one location.
Henry wattsSignage horrible, too small. And drop off area only drop off space for 1-2 vehicles Office was closed when we arrived at 4:30 Aug.4, 2023. The virtual check out was too complicated as it would time out, 6 tries were needed, and we weren’t sure that went through! However, we were very appreciative of the fact they let us drop off empty truck in Medicine Hat, rather than the initial drop off in Calgary!
Mark SosnowskiVery Exselent sevice !!!
Reginald BennetNice guy, friendly, helpful, was sorry that we had to endure such a traumatic moving process.
Sig TaylorCharlie Forbes the Manager was amazing!! Went well over and beyond for me, fantastic man made this move very easy and smooth for myself and my family. Thanks Charlie
cody susagAll good.
Maureen RenardAnswer
Duncan NewlandWaited an hour and a half for uhaul. Due to uhauls software being so bad and not working. Very frustrating when you have timelines to get moved out. Gave us the code to the gate to drop off after hours. There was no way of getting out from the inside to leave. Ridiculous experience
Ethan ArndtNote: This review is a reflection of our entire experience with Uhaul not only this location specifically. However I will note that the guy was over 10 minutes late for our pick up time of 9AM and the truck was FULL of potting soil when we picked it up. It had not been cleaned. This is the second time we have used uhaul for moving and both experiences have been incredibly poor. Absolutely the most disorganized organization out there. My first experience i reserved a 26’ truck from the location closest to our move. The DAY I’m to pick it up we receive a call letting us know we need to pick it up from another location over 1.5 hours away from the original location AND that they only have the 20’ available. We were charged that extra mileage and not compensated for the extra fuel expense. The return experience was a total headache. Our second rental experience was also chaos. An hour after pickup we received a call letting us know our drop off location needed to be changed to a location TWO hours away from our original drop off location. AFTER everything had been confirmed as per our original itinerary at the time of pickup. My family will not be using uhaul services again in the future.
Tanner HannCharlie provided excellent customer service, highly recommended 10/10
David KiddCharlie was great, but he told me and checked off i could drop off my U-Haul at any location, but when the time came to drop off in Calgary it was a NIGHTMARE!
Jeremie LacroixThe staff was extra helpful and highly praise him.
Frederick RobinsWindows were dirty and had a lot of bug stains on it. Also there were still chocolate wrappers inside the cab and also coffee or coke stains in the drink holder compartment. Otherwise unit was acceptable.
blaine shumakerExcellent customer service
Christopher WatkissEasy
Riley PitreWe had asked to rent a dolly but it was not included in the truck. For the next customer perhaps double-check all requested equipment is ready to go with the truck. Thank you, otherwise was a great rental.
Brittany NormanBad smell inside the truck
Joeffrey DoronioDid not have what I ordered . Last min my rental changed . Wasn’t overly happy .
Logan Mayerjust do the same
Steve PowThe rep Charlie was great He went the extra mile to get us on our way .He treated us like friends. Would use again.
Darcy DeckThe location and owner/operator were good to deal with but the truck was absolutely terrible. Unsafe to drive and should never have been let out of the yard. The front drivers side tire was completely bald and down to the wear bar. The truck was not clean. The check engine light and throttle body sensor warning light came on. Truck could not go past 80kms/hour or it would violently shake. At night the headlights wouldn’t work they would flicker intermittently. We were forced to stay in a hotel at 1am because the truck was so unsafe to drive. Our trip was delayed an entire day, we had expenses we never should have had to. We had to unload the truck in Kelowna thus never making it to our destination of chilliwack. This truck should be fixed before ever returning to the road and we should be reimbursed our costs as the truck provided by Uhaul was not safe to drive and not what we paid for.
Brandon sanchioniI don’t have an answer to this question. I have recommended people to Extra Storage, and I myself have rented trucks from Charlie he is a great guy!
JUDITH MARTINFast and very efficient.
Ronald SchmidCharlie is wonderful to deal with!
amy joblingPut more signs up pointing to the office
megen dunlopStaff were exceptional.
Tina CsikanyThe owner is super friendly and fair. Also very upfront and understanding . Nice to be treated like a human ! Not a number or a sale!
Jeremy DoreyCargo deck is very slippery if it gets wet.
gilles dumonceauxNo improvements nessesary, was greeted with a smile
Brian GeneauExcellent and friendly service! The owner/rep was very friendly ! i have gone to other U-Haul places in medicine hat before and got totally ripped off and was very hesitant to do so again but due to unexpected circumstances I had no choice but I was pleasantly surprised with the owner/wrapped that I dealt with on Briar park road in Medicine Hat Alberta!!!
milissa torrieNothing service was excellent very helpful and courteous
bob finleyi picked up the dolly the gentlemen was very good and very helpful I would without hesitation thank you
craig rossThe person there was very helpful. I think it may have been Charlie. Great service and would recommend to anyone.
Brian CowanCustomer service was well beyond my expectations
fred robinsThe truck we rented the drivers door did not seal a lot of wind noise. the rep I had was very good.thanks.
carol andresCharlie at Medicine Hat is Awesome
dean kurtzSteering was misaligned and even dangerous for this arizona plated vehicle.
Kent JesseExceptionally pleasant person to deal with. On the ball and competent.
ken freisenCharlie did a wonderful job getting the truck ready. Don’t go to the corporate office in Redcliff they are unorganized and unskilled.
jim wahlDropped off after hours.
NICHOLAS SKILLENDropped off after hours.
NICHOLAS SKILLENCharlie was really good to deal with.
mark fentiman