Van needed oil change didn't trust that it wouldn't break down luckily it worked properly
DIEGO S.
Customer Reviews for Kings Wheel Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Andre M.Terrific service as usual 😌. I have already recommended someone to them!
Lucy K.No washer fluid in truck when I picked it up
Luther W.Don't add CDW when I had previously declined it from the online check-in
Johnathan S.There was a grease on the trunk floor and it stained my carpet. Also the vehicle key location was not on the back of the truck. I had trouble to locate the key and the pickup was delayed. Your app is not working properly for pickup or dropoff. Finally the pickup and dropoff process is very complicated due to poor descriptions on the website.
BEDRETTIN S.Quick and easy transaction
Margaret D.Everything went well just needed truck for a few hrs , and rates where reasonable for me to afford. Thank you , I will use them again in the near future
Helen W.Please ensure that the location is actually open at the time of the rental. I was given an 830 pickup time at a location that did not open until 9.
Abby L.Excellent customer service in this location
Jahangir B.Bill charged extra 5 miles beyond what odometer showed.
ELDAD M.Be cautious of charging someone's credit card more than once.
Katie S.Liked the location and the ease of doing transaction. Service was great very close to excellence!
justin A.Very pleasant, fast service, convenient location and easy return
Rupen T.The items I reserved and needed for my move (furniture dolly and furniture pads) were not available and I was given no forewarning so I could make other plans. The owner of this U-Haul location gave me an address to another U-Haul location to pick up the items he didn't have but when I got there, that location was closed. I had to complete my move without these items, which was extremely inconvenient. The utility dolly that was provided was damaged/bent and didn't work well. When I picked up the truck, it was on empty and had to go fill up immediately. Having no reference for how quickly gas in these trucks burns, I put in much more than I needed at a high cost to me. Had the truck had the 1/4 tank it was supposed to, I could have completed my entire move before needing to fill up and wouldn't have over-filled the tank. Overall, this was one of the worst U-Haul interaction I've ever had.
Justin K.They were very helpful for my las minute booking. I will recommend this place to everyone.
Abdiladif J.Very good and clean experience
QIHAN T.The invoice you sent me is not correct. This is not my invoice. I still don't understand why you charged me 21 dollars more?? You have changed this invoice. Your representative did not fill the tank of the car, he handed it over to me and I returned the same amount to them and I drove a total of 6 miles, why did the invoice change??
payam M.