Customer Reviews for Extra Storage Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was forced to drop off at this location after-hours by U-haul after requesting to drop off at Peace Frogs. I don't know why the drop-off location changed but it was about the same distance from my house so not a big deal. However, when I went to this new location, there was a sign to drop off rental equipment around the corner. This "parking lot" was pitch black (about 7:30 PM) and I couldn't see a thing. I used my cell phone flashlight to attempt to back the trailer into an area that was against the woods and very unsafe feeling. I would not recommend this location for an after hours drop-off location because it was un-lit and NOT inviting. There was no one present to help me so I can't comment about personnel at this location.

Rating:

5.0

Joyce was very helpful and kind. She answered all my questions and assisted me and my son with a pleasant and helpful attitude the entire time. She is amazing!!

Rating:

5.0

The staff was great and curious. She knew her job well and was quick to help me. Thank you for your service.

Rating:

5.0

Excellent

Rating:

4.0

Made them aware of the problem with ramp. They will take truck out of service for repair.

Rating:

5.0

Everything went very smoothly thank you very much

Rating:

5.0

The owner was very understanding and stayed open beyond closing when I was late for my scheduled pickup due to traffic. She really went above and beyond, I'm very grateful.

Rating:

5.0

A bit confusing when we first arrived. Had to head back to the sand and gravel operation. Folks at the front desk were friendly and helpful.

Rating:

4.0

Had a little bit issue of being overcharged and they expedited my funds back immediately thanks U-Haul for your service

Rating:

1.0

Don’t rent from this U haul . I was charged an extra 100 miles . The start mileage that the lady wrote on my bill was about 100 miles difference than the actual mileage. The lady was acting weird the whole time I was there in the office . This is the U haul that shares the driveway with Sears Gravel .

Rating:

5.0

So much nicer than the Uhaul at 4307 Dragon Dr. Saluda Va.

Rating:

4.0

This was our 3rd location because the first 2 allowed us to reserve despite not having a truck available. This location had a lightning strike and their computers were down. The associate did everything in her power to get us a truck as quick as possible. It still took an hour after arriving and the original truck we were guaranteed was not there. We still were given a truck, the correct size, that was slightly dirty in the cabin seats, but still in appropriate working condition and acceptable overall cleanliness. U-Haul allowing us to reserve trucks and then changing our pickup to 3 different locations, put us behind schedule and we were not able to keep loading and moving help as long as we needed because they had plans. This has really put a huge kink in our moving schedule. This is a problem with U-Haul reservation system, not this location.

Rating:

5.0

Customer service was friendly.. did drop off ..facility was closed…

Rating:

5.0

Staff was outstanding, in and out quickly.

Rating:

5.0

You don;t need to worry about this because I will never recommend U-Haul to anyone ever!

Rating:

5.0

Excellent Service!

Rating:

5.0

Very polite & sweet woman ! Greeted with a smile 😊 Very happy !

Rating:

5.0

The young lady who helped me was very professional, knowledgeable and friendly.

Rating:

5.0

Excellent customer service. Courteous, professional!

Rating:

4.0

Very nice folks! Very helpful.

Rating:

5.0

Have more vehicles to select from

Rating:

3.0

after denying the "safe tow" coverage 3 times I was still charged for it. the trailer had previous damage marked with little "x's” all over it. no should mean no

Rating:

5.0

Not a thing.

Rating:

4.0

The only issues was receiving rental return message later than expected and was not giving notice where drop off box was.

Rating:

5.0

make equipment more available at the customer's first choice location,not forcing them to a secondary location or regional location and then charging them for the extra mileage..

Rating:

5.0

Very professional!

Rating:

5.0

Very easy to turn in the unit, and received the final receipt promptly by email.

Rating:

5.0

Very pleasant people to deal with.

Rating:

5.0

Friendly and helpful, was easy to turn in trailer. No issues.

Rating:

2.0

The nut which secures the trailer to the hitch was cross threaded on the bolt making it impossible to tighten all the way. The staff just told me to be careful. On my way home the trailer came unhitched and narrowly averted an accident. Once home I was able to use a pipe wrench to tighten it down all the way. The nut and bolt are completely useless now for the next person.

Rating:

5.0

They tried but could do nothing for me, stating that it was a problem since different regions were involved. That is really sad to hear from a MOVING rental company.

Rating:

1.0

Really bad experience. Felt pushed out the door. Tried to get her to put in an adjustment for the mileage but she refused. My previous experience a week earlier at another location and the representative was able to make an adjustment. The pick up location is 12 miles from the house - a total 24 mile round trip at the loading location. Add another 20 mile round trip from the drop off location to the unloading location. The trip router does not take these into consideration. These are rural locations! You drive past the U-Haul places and then have to drive back! Fix this already!

Rating:

5.0

Staff was so helpful and friendly. Would highly recommend this location!!

Rating:

5.0

The plastic fender on the tow dolly had a serious vibration crack and was holding together by only an inch or two. It completely broke near the very end of my 1770 mile trip, but didn't come completely loose. It didn't interfere with competition of my trip though.

Rating:

5.0

No complaints. Seemless pick up and drop off.

Rating:

4.0

First trailer issued was behind another trailer. The lights did not work on the second trailer. Third and last trailer was good. This took extra time to get going. The staff was very friendly and knowledgeable and worked quickly to get me going.

Rating:

5.0

Awesome staff. Very friendly and helpful!!

Rating:

1.0

The wrong truck was given to us. I paid for a 15 foot and they gave me a 10 foot caused me to have my other daughter to drive with her truck. Not happy and want a refund

Rating:

5.0

Nice folks great to work with

Rating:

5.0

Staff was great truck was clean road well

Rating:

4.0

The location is a little difficult to find the trucks at, especially in the dark. All in all though the experience was easy enough.

Rating:

5.0

Very friendly and very helpful

Rating:

3.0

Folks were fine,friendly, courteous. The corporate people "When" they finally answered the call screwed up the order. 1 800 go uhaul never answered the call,I hung up after 18minutes.

Rating:

5.0

I felt safe dropping off after hours The office staff was super helpful and very nice Full tank of gas! Last rental from peacefrogs hardly had a quarter tank

Rating:

5.0

Professionally Courteous

Rating:

4.0

I was sent here even though I stated I was in a location that turned out to be 17 miles away. I was in my car driving when I arranged the drop off location and agreed with being able to see where I was dropping the trailer off. I trusted they were sending me somewhere close. I passed three Uhaul locations on the way way to my drop location. It seemed that I was used as a delivery driver for a trailer to a location in need. That’s not a customer’s responsibility Uhaul!

Rating:

5.0

Friendly helpful staff

Rating:

5.0

Your allotted mile allowance is skimpy, to use a kind word. I drove direct to my destination, which was 4 miles pasr the drop-off point. I can understand your accountants may have found an obscured revenue stream within your operations. What customer would fight a few extra $$$ added after the toil of moving is complete? Not many, I'll bet, and that's a tidy sum to collect for the mass of people who trust your brand. Your move to raise more short-term income has worked. You've also lost this customer for the rest of My life. Get back to actual Customer Service.

Rating:

5.0

Maintenance: U-Haul Van had an oil leak; oil leaked several spots in our driveway.

Rating:

5.0

Warn customers that the gas gauge does not work properly. Because of its faultiness, I put a quarter of a tank more gas in it than was needed when I refilled it before return.

Rating:

5.0

Resources hired to help load never showed up. I ended up loading the truck with Just myself and 2 women. This was unexpected and unacceptable. I will hesitate to ever schedule help through Uhaul again.

Rating:

5.0

Great service from Debbie, Kassidy and Bonita.

Rating:

5.0

I have storage units with these folks and have rented trucks on multiple occasions. Each time they are courteous, efficient, and helpful. Highly recommended!

Rating:

4.0

Maybe a drop box for pigtails...

Rating:

5.0

Everyone that works there are awesome and take great caRE of there costumers

Rating:

5.0

Keep up the great work effort. It shows!

Rating:

5.0

Had all size trailers on hand.I needed one right away and they processed me quickly.