Customer Reviews for Experienced Automotive
(U-Haul Neighborhood Dealer)

268 reviews

809 N Main St   Lanoka Harbor, NJ 08734

(609) 242-4366

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(609) 242-4366

809 N Main St
Lanoka Harbor, NJ 08734

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing I can see. Excellent service all around.

salvatore scavone 
Rating:
1.0

Don’t recommend drop off location as no one there and I was charged $20 because of that. Tried calling customer service and call disconnected and representative never returned call

william Westervelt 
Rating:
5.0

Customer did not leave a comment.

James Coulter 
Rating:
5.0

Customer did not leave a comment.

Robyn Dennis 
Rating:
5.0

Excellent location for renting equipment. Very friendly and helpful staff. Always a pleasure to deal with.

Russell Sweeny 
Rating:
4.0

Customer did not leave a comment.

Katherine Tobie 
Rating:
5.0

offer a doughnut for the road.

James Stapleton 
Rating:
5.0

Customer did not leave a comment.

joseph alonzo 
Rating:
5.0

Customer did not leave a comment.

John J Paletto 
Rating:
5.0

Customer did not leave a comment.

FRANK ANDREWS JR 
Rating:
2.0

My biggest issue was the long and tedious process using the app.

EMRAH KARAOGLU 
Rating:
5.0

Inside of the vehicle smelled like a dead deer.

Randy Dennis 
Rating:
5.0

The rental was easy, everything was ready on time. Very satisfied customer. This was my third time renting from this location.

Russell Sweeny 
Rating:
4.0

Customer did not leave a comment.

salvadore Guzzo 
Rating:
5.0

Customer did not leave a comment.

John Paletto 
Rating:
4.0

Good bests.

Guillermo Naranjo 
Rating:
5.0

Customer did not leave a comment.

Mike Haliscak 
Rating:
3.0

just received my receipt and not happy. when I left the u-Haul the vendor said there is 3/4 of a tank of gas, it was just under that. I put in $10.00 which brought it back to the same level, just under 3/4. Now I am invoiced an extra $8.50 for 2 gallons of gas. Impossible since I only drove 25 miles. I also attempted to do the truck return on my phone. The system did not allow me access to do this. After trying 3x I called customer service and they took the milage info. Now I am charged a $20.00 fee for after hours service when your system did not allow me to complete. I feel totally ripped off for $28.50. I have rented many U-Hauls in my life and this will certainly be the last besides me passing this on to others unless you correct this situation.

michael schrank 
Rating:
5.0

Customer did not leave a comment.

Pietro LiCausi 
Rating:
1.0

It's not the location that's the problem, it's U-Haul. I had to wait over a half hour to return the vehicle because the application couldn't detect my location, only to be told by your support person to "just drop off the key" Now I'm looking at a $40 surcharge on the rental which I'm disputing through my bank

Joseph Ipekci 
Rating:
4.0

Customer did not leave a comment.

RALPH GERMAIN 
Rating:
4.0

Customer did not leave a comment.

Guy Hamstra 
Rating:
5.0

Keep up the good work.

Thomas Dehaan 
Rating:
5.0

Customer did not leave a comment.

Donald Preiss 
Rating:
5.0

Customer did not leave a comment.

ANNA ISHAQ 
Rating:
5.0

Customer did not leave a comment.

Richard Graham 
Rating:
5.0

Customer did not leave a comment.

Joseph Rotondi 
Rating:
4.0

Only complaint I should not bin charged for after hours charge of $20.00 . I dropped off the trailer by 18 hours early. Location was good trailer was good.

Bob Genovese 
Rating:
5.0

Customer did not leave a comment.

joel Balazinski 
Rating:
5.0

Customer did not leave a comment.

Richard Nehila 
Rating:
3.0

Customer did not leave a comment.

DONALD KOLBMANN JR 
Rating:
5.0

Customer did not leave a comment.

John Swensen 
Rating:
5.0

Customer did not leave a comment.

Jesse Schrank 
Rating:
5.0

Customer did not leave a comment.

Karen Ihling 
Rating:
5.0

Customer did not leave a comment.

Jesse Estok 
Rating:
5.0

Very friendly and easy to work with.

Al McGrath 
Rating:
3.0

Customer did not leave a comment.

Kara Rettew 
Rating:
5.0

Customer did not leave a comment.

Christoph Knell 
Rating:
3.0

The brake lights and blinkers on the truck did not work if the headlights were on or on auto.

Taylor Tufaro 
Rating:
3.0

Customer did not leave a comment.

PAULA MAGUIRE 
Rating:
5.0

Customer did not leave a comment.

Philip Colalillo 
Rating:
4.0

Customer did not leave a comment.

Kenny Colemen 
Rating:
5.0

Customer did not leave a comment.

Stephen Mascio 
Rating:
5.0

Customer did not leave a comment.

Karen Guilbeaux 
Rating:
5.0

Customer did not leave a comment.

Jennifer McWhirter 
Rating:
5.0

Nothing!

DENIS J STYPULKOSKI 
Rating:
4.0

Customer did not leave a comment.

Robert Casagrand 
Rating:
3.0

Customer did not leave a comment.

Dina Leonardis 
Rating:
4.0

Customer did not leave a comment.

Janet ORourke 
Rating:
4.0

Online check in was horrible, rep at location had to help us.

Ted Throckmorton 
Rating:
5.0

Customer did not leave a comment.

Rodney Grady 
Rating:
5.0

Nothing! Everything was great!

Jon Hess 
Rating:
5.0

Customer did not leave a comment.

Jeff Canter 
Rating:
5.0

Customer did not leave a comment.

Bruce Crystal 
Rating:
5.0

Fit my needs perfectly

Rodney Grady 
Rating:
5.0

Customer did not leave a comment.

Gordon Mudge 
Rating:
3.0

Customer did not leave a comment.

THOMAS CELLA 
Rating:
5.0

Cleanest/newest uhaul I’ve ever used, but could still use a run through a interior/exterior clean at the car wash

Kat Gardner 
Rating:
5.0

Customer did not leave a comment.

BRIAN TERRANOVA 
Rating:
5.0

Customer did not leave a comment.

VINCENT LIQUORI JR 
Rating:
5.0

Customer did not leave a comment.

Donald Francomano 
Rating:
5.0

Excellent Experience from beginning to end

MILTON RIVERA 
Rating:
5.0

Customer did not leave a comment.

ANTHONY TAGLIAVIA 
Rating:
5.0

Customer did not leave a comment.

Matthew Fernandez 
Rating:
3.0

You didnt have what I needed where I reserved it and I had to get started an hour later and spend almost an extra two hours driving back and forth to the new location. This totally screwed the whole day up hence why I returned the truck and trailer at 245 in the morning

James Kadlec 
Rating:
3.0

You didnt have what I needed where I reserved it and I had to get started an hour later and spend almost an extra two hours driving back and forth to the new location. This totally screwed the whole day up hence why I returned the truck and trailer at 245 in the morning.

James Kadlec 
Rating:
5.0

Customer did not leave a comment.

James Busch 
Rating:
2.0

Absolutely abysmal customer service wait times. Frequent miscommunications and a poorly designed app created unnecessary stress.

Kevin Linico 
Rating:
5.0

Customer did not leave a comment.

FRANK RUGGIERO 
Rating:
3.0

Customer did not leave a comment.

Nicholas Arroyo 
Rating:
5.0

All good there

robert woelpper 
Rating:
5.0

Customer did not leave a comment.

jason peiffer 
Rating:
5.0

Customer did not leave a comment.

TERRY ECKEL 
Rating:
5.0

The owner of the automotive repair shop was friendly and assisted me with check in and check out. It was a smooth experience.

LARRY PERLBERG 
Rating:
5.0

Very satisfied customer! Vehicle was just what I needed for moving my item.

Russell Sweeny 
Rating:
5.0

Customer did not leave a comment.

Robert Woelpper 
Rating:
4.0

Customer did not leave a comment.

ELLEN MCCABE 
Rating:
5.0

Customer did not leave a comment.

JOHND MAXWELL 
Rating:
5.0

Very good experience with the entire rental process. Would highly recommend.

LAURA HAMSTRA 
Rating:
5.0

Customer did not leave a comment.

Douglas Stackhouse 
Rating:
5.0

The service person was very helpful while renting and at return times,I will use this center for all rentals in the future. I was totaly satisfied

JOHN MCLACHLAN 
Rating:
3.0

Have available equipment when needed. If I was guaranteed a specific size I should get that specific size.

Qiana Clarke 
Rating:
4.0

Customer did not leave a comment.

Arlynne Kingsman 
Rating:
5.0

Customer did not leave a comment.

Debra Giles 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SCOTT 
Rating:
5.0

Customer did not leave a comment.

KRISTINA LOUIS 
Rating:
1.0

The drop off location would NOT accept the trailer because they said they were no longer affiliated or doing business with U-Haul. I found another dealer nearby to accept the trailer and I tried to reserve a trailer for the ride home. I paid $180.00 for the trip up and was quoted at $1200.00 for the travel back. Yes, $1200.00!!! The DEFINITION OF PRICE GOUGING!! I will be leaving this review on every site I can as well as the BBB!

Thomas Janicky 
Rating:
5.0

Customer did not leave a comment.

David Merlin 
Rating:
5.0

Customer did not leave a comment.

Peter Fiorito 
Rating:
5.0

Very smooth

DEBORAH SANFILIPPO 
Rating:
1.0

The shop owner acted like he owned you since you rented from him.

SHAWN MILLER 
Rating:
3.0

Don't give the next customer a vehicle with a flat tire. Don't have your customer service reps lie about the location of equipment. Don't make customers drive 180 miles to pick up equipment wasting an entire day instead of packing.

RICHARD FREDERICKS 
Rating:
5.0

Customer did not leave a comment.

FRANK ANDREWS JR 
Rating:
5.0

Excellent and friendly service. A pleasant experience

Ronald Solebello 
Rating:
4.0

Customer did not leave a comment.

John Hogan 
Rating:
5.0

Customer did not leave a comment.

RALPH BERTINI 
Rating:
5.0

Customer did not leave a comment.

Branden Williams 
Rating:
5.0

cant think of anything to improve it was easy and affordable

ROBERT MCGOTTY 
Rating:
5.0

Customer did not leave a comment.

JAMES BABECKI 
Rating:
5.0

Always leave gas tank full incase there is no fuel station to customer's destination. Attendant at location was courteous, experienced and very professional. I recommend him for any awards.

ALBIB ETOH 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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