Put all the parts on trailers my dolly was missing the rubber pieces that secure the safety chains. The other thing is charging 2 whole days for less than 24 hr rental.
Kenneth T
Customer Reviews for Evans Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Geat service, highly recommended this location.
bradley eReceptionist was very nice and explained everything to me as I haven't rented a truck in many years. Quick and easy turn in too.
GREG FI arrived @ 9:00 Am (5hrs. Early) there was a note on the door. “Gone to get Uhauls” so I put the keys in the box. Gas full and took video of the place and the truck plus returned dolley’s (2). Called back later. The person advised truck dirty. My account was charged $27 dollars. For Normal wear. I dispute. It was raining
Leonard RSuper Organized, well maintained grounds!!
William EScammed on price, overcharged on gas even when it was filled up. Completely scammed with this service.
Oneiber MSharon Evans went above and beyond our expectations. It was a please to meet her. Thank You Sharon!!!!!
Dee PThe attendant was very nollegeable and a pleasure to work with , would recommend this facility to anyone .
MICHAEL DEverything was great.
James FEveryone was very helpful. Excellent experience!
lynnette BThe Rental truck was fine and dependable for what we needed. The rest of the process was very frustrating. We were never successful with logging into your website - even after changing passwords and multiple attempts. We rented our truck at a location that did not have any employees to coach us through what we needed to do - 24/7 rental. Since we couldn't log into the website, we couldn't get any answers or directions as to how to get the truck or what was needed when we got there. We wasted approx 1.5 hours in the cold trying to figure out how to access our truck. When we finally got ahold of Jeremy Laughlin - who is responsible for the site we rented from, he was very short tempered. The attitude and lack of urgency was not appreciated at all. The site we rented the truck from did not have a lock box that was appropriately used - keys were just out for anyone to take - unlocked. Since we started later in the day than expected, i called uhaul back and asked for a later extension on the time we were due to drop off the truck. the lady i spoke with stated that we can just keep the truck for an extra day at no charge. this was really nice until we were charged for that day on our final invoice. so we had to take time to dispute those charges. Also, when renting the truck, it said approx cost was $54 dollars - rental price of 39.99, plus $15 insurance fee which was fine. The website initially asked me where the truck would be traveling to and from - Lewisberry to mechanicsburg - approx 15 miles. Our final cost turned out to be over $100? When we spoke to Jeremy he said that the website automatically calculated the distance and mileage - but said that it noted that between Lewisberry and Mechancisburg it was 40 miles? This message is long and bogged down with annoying details, but thats how we felt during the whole process of accessing and dealing with certain employees at your company. Everything is done through your website which would be great if it actually worked for us. The only saving grace for us was working with John in New Cumberland. Would prefer to NEVER rent from uhaul again, but if its our only option, I would only work with John. Would not recommend uhaul to anyone who asked .
Garett TUHaul reservations website had issues. Took several attempts to confirm reservation of truck. Site continuously reverted me back to another location. Upon pick up, site failed to respond for confirmation. Attendant was polite and very helpful. Guided me through the process Of on-line pickup.
ANTHONY NEverything went very well. I am very satisfied with the service.
Patrick mMy experience was so smooth I can't think of anything to improve it.
DAVID RI paid for a regular hand dolley as I don’t have one. There was no dolley on the truck which made moving very difficult. I should get what I paid for. There was an appliance dolley near the lock box. I took one but it was very difficult to use with just boxes. Work on providing hand trucks that customers paid for. Not happy about that. Thanks.
Randy BI wouldn’t change anything. Service was friendly, communication was great and location pickup was very convenient for me. Thank you Evans Auto Repair! I would definitely recommend this place for all your uhaul needs and I will return should I ever need to rent again.
Stacey BThe floor,doors and e brake had dry mud on them
Roger SI called this location directly and was told their trailer was unavailable. I called a different location and was redirected to uhaul's main line where they told me the ORIGINAL place did in fact have a trailer available. When I showed up to get the uhaul, the shop was closed for the day(Friday at 11am). Luckily there was a guy working on a car who knew who to call and got me in touch with uhaul. I ultimately got my dolly, and the woman who helped me was very friendly, but it was not the normal uhaul experience that I am accustomed to receiving.
Adam SI was very upset with the online service it told me this spot was closer to where I was going and It wasn't and cost me and extra $35.00 because was farther away. I'm not happy.
Kandi HNothing! Sharon is great to work with!
MICHAEL LThey did not have the blankets in the truck. I had to drive to u-haul center in Mechanicsburg to get some. Trying to use the on line app was terrible. Will NEVER rent with U-Haul again. Customer service was worst I have ever had to deal with.
Richard GEvans was AWESOME!!!! They are helpful and friendly. Replied back to me very quickly.
Shannon MEasy pick up and drop off
Phil LGreat customer service and excellent prompt service
Joshua DNo dolly
RODNEY HNothing
Jan DSee prior comments. How about putting on you website: average daily rental aggregate cost.
Mark HLady was very nice and polite
Jose CThe process was much easier than I expected
Jason SApp didn't work. We were there for about 90 minutes trying to get app to work to pick up keys for U-Haul truck. We called U-Haul, were disconnected twice. Finally transferred and actually spoke to someone that could help us. In defense of the pickup of the Truck, the Owner of the establishment did give us her home phone number if we had any trouble the next day, but we lost her phone number. It was very frustrating with people waiting at the house to load truck. We were to pick up at 7:30 AM, we were there at 7:00 AM, returned to with truck to pack about 8:50 AM. Very frustrating!
Carol CSharon was excellent. She was kind, very knowledgeable on our rental and extremely helpful. I would definitely rent from her again and would recommend her to others.
Thomas TGreat experience dealing with the Evans' team...
Douglas WThe woman there was very nice and helpful. Thanks so much!
Keith HReadily available when we had trouble with the smartphone application.
CORY CMy whole UHaul experience was a complete disaster. The truck was not at my pickup location that I ordered. I had to run somewhere else to pick it up. I was told I could drop off anywhere and went to the closest location only to find out I was to drop off at a different location. Fuel was 1/4 tank lower than I picked it up and they charged me an additional 16.20 to put fuel in after all the extra running around that they caused me. I wish someone from uhaul would call me but they won’t
linda fWe had issues with the app but I think that my fault as I couldn't load the app on the primary phone #. Otherwise experience was good and will use Uhaul in the future.
Donald WI was unaware that someone would need to confirm identity via phone, or provide copy of passport or lease when picking up truck.
Robert SSharon was incredibly professional and extremely polite. She fielded any questions we had perfectly and I would absolutely recommend this U-Haul rental location to anyone.
JARED Vthe license plate light didn't work but other than that everything else was good.
Kenneth TSince the tank wasn't full I had to bring back with the same or more. Since it was nearly impossible for me to judge 7/8 of a tank I filled it, which cost me $35 when I "may" have got by with $20 - $25 dollars. I felt this was unfair but better than what uhaul would have charged me if I didn't fill it up to exactly that point.
Daniel HGreat equipment and great service from Evans auto!
michael a