Customer Reviews for Escondido Rentals & Mini Storage
(U-Haul Neighborhood Dealer)

2,112 reviews

120 E Lincoln Av Unit B   Escondido, CA 92025
(Lincoln Rd and Broadway, Shares parking lot with Dominos and 7 Eleven gas station)

(760) 705-9580

Office Hours

  • Mon-Thur: 7 am–3 pm
  • Fri-Sat: 7 am–5 pm
  • Sun: 8 am–2 pm

Services at this Location:

Contact Us

(760) 705-9580

120 E Lincoln Av Unit B
Escondido, CA 92025
(Lincoln Rd and Broadway, Shares parking lot with Dominos and 7 Eleven gas station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–3 pm
  • Fri-Sat: 7 am–5 pm
  • Sun: 8 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

the gentleman there, I belive his name is Jonny, was very helpful. This was the first time I used this location but if I need to rent another truck in Escondido I would most definately return to this store.

Bill Widas 
Rating:
5.0

Customer did not leave a comment.

Shafie Sheikh 
Rating:
5.0

Customer did not leave a comment.

Sage Ukrainetz 
Rating:
3.0

Customer did not leave a comment.

brandon hibbs 
Rating:
1.0

After waiting over an hour for someone to arrive, my vehicle was empty of fuel. Employee who walked in without even saying hello grunted at me, said “I fucked up today” and then gave me the wrong keys to the wrong vehicle. It’s hard to imagine a worse scenario than this. I probably would have been better off renting a wheelbarrow and leashing a dozen hamsters to pull it then going through this wretched experience again. Worst experience with Uhaul in 20 years hands down.

Jacob Wengronowitz 
Rating:
5.0

Charlie was awesome. The online service and forced app usage was complete garbage and infuriating. No one wanted to help me. Charlie made that all better in the shop!

Aeryn Belden 
Rating:
5.0

Customer did not leave a comment.

monica serrato 
Rating:
4.0

Customer did not leave a comment.

Al Kirsininkas 
Rating:
5.0

Customer did not leave a comment.

Steven Langley 
Rating:
5.0

Customer did not leave a comment.

Simon Wachira 
Rating:
1.0

I did mobile check in and was still told I needed to wait in line because the guy working didn’t like that I did mobile check in during business hours as that was not his preference. He did not let me “skip the line” like the app tells you too. He helped the customer in front of me hook up and get their rental making which was timely and frustrating. The whole check in was pretty irrelevant as he still wanted to double check me in for scamming reasons. Mobile check in verified my ID, a selfie, location, and had me put down to reference to verify and he still wanted to do his own investigation. I was just supposed to show him the phone and get the key like I have in the past. Easy. I’ve even rented U-Haul’s that had lock bock codes on them with keys and no interaction at all. This was just an all around odd experience and disappointing. Don't give a quick and easy option if you’re going to disregard it.

Jordy Carabellese 
Rating:
5.0

Excellent customer service!!!

Melissa McIver 
Rating:
5.0

Customer did not leave a comment.

Erick Sanchez 
Rating:
5.0

Customer did not leave a comment.

Levy Middlebrooks 
Rating:
4.0

The truck I rented was not even checked by any one picked it up on Sunday 2/25/24 drove it to my moving location and the next day the truck was leaking oil all over my driveway did not notice the oil leak after we had our first run to the new home is 2 blocks away after unloading the truck there was a new pile of oil on my new home I just moved into . Called the location did not get answer as it was just ringing off the hook. I took the truck back this morning at 9:15 and got a new rental contract for another truck . Please call me as I need to be reimbursed for the cleaning of the oil leaking for both houses . Please contact me at (503) 551-2310 to discuss this matter. Thank you .

Mariano Gomes 
Rating:
5.0

Charlie is a good guy

GERARDO SERRANO 
Rating:
4.0

Customer did not leave a comment.

JOE VALENZUELA 
Rating:
5.0

Customer did not leave a comment.

Ciarra Castner 
Rating:
5.0

Clerk was very helpful and knowledgeable.....

Michael Walker 
Rating:
5.0

Excellent customer service.

Steven Langley 
Rating:
1.0

Clean the vehicle Change the windshield wipers Fix the oil leaks Fix the doors Get an employee that stays at the office instead of an employee who goes to 7-11 for 3 hours.

steve cirocco 
Rating:
5.0

I forgot the young gentleman's name that was helping me at my local U-Haul on East Lincoln avenue, Escondido. Very helpful and very respectful. The best experience I've had at any rental yard by far.

Paul Noel 
Rating:
3.0

Customer service is great here! The man working here is super nice and helpful, but the location is a little sketchy, although conveniently located near the 78 freeway. I recommend maybe getting security here, brighter parking lot lights, and a fence around the parking lot for your own sake.

Alexandra Dexter 
Rating:
5.0

excellent customer service

Kim Smothers 
Rating:
5.0

everything is good

Herbert Padilla 
Rating:
5.0

Customer did not leave a comment.

Brandon Hibbs 
Rating:
5.0

Customer did not leave a comment.

Marcus Adamson 
Rating:
5.0

Not much, I like this location. Quick,efficient,and you have a good employee

Steven Langley 
Rating:
5.0

Great experience by the staff. Avoid the app at app costs! I waited 40 min for the app to approve me, but the staff did it in under 3 minutes!

Tariq Abalis 
Rating:
3.0

The truck was firty inside and out i asked for 75 miles for my day trip but was only alled 47 miles got charged 37 dollers extra for milage

Derek Cross 
Rating:
2.0

It was close to the freeway which is nice but the homeless folks in the back were a bit uncomfortable. Also location was trashy.

James Tuck 
Rating:
5.0

Fast & easy!

Ellen Ray 
Rating:
5.0

Customer did not leave a comment.

David Evans 
Rating:
5.0

Customer did not leave a comment.

Steven Langley 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
5.0

Customer did not leave a comment.

Raiford Henry 
Rating:
4.0

Customer did not leave a comment.

Tracey Camacho 
Rating:
5.0

Customer did not leave a comment.

Daniel Altman 
Rating:
1.0

As seen in the pictures when picking up the rental, this was not a good experience. When I arrived to pick up the rental, the truck was open from both the driver side and the back. The gas cap was also open which leads me to assume gas was possibly siphoned before I arrived. I had also requested furniture pads and an appliance dolly. Neither were in the truck which was an inconvenience when moving. I also expect a refund for the dolly and furniture pads since I didn't recieve any and I was still charged for them.

Daniel Rojas 
Rating:
5.0

Customer did not leave a comment.

Randy Floyd 
Rating:
5.0

Customer did not leave a comment.

Leopold Caudillo 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
3.0

Customer did not leave a comment.

Justin Burton 
Rating:
5.0

No improvement necessary, everything was great! The gentleman that took care of my rental was kind, courteous, and very helpful!

Paula Pearson 
Rating:
1.0

I understand your business model is based on speculation, but I really didn't appreciate the stress that came with being canceled on twice! I had to switch moving days to pick up at a different location, and my movers were running late because of the change. I will NEVER use Uhaul again because of the stress, and extra money that I had to spend because of the mandatory cancellations.

Eric Milhouse 
Rating:
5.0

I had a great experience at this location and have used it many times. They always have what I need when I need it.

Luis Garcia 
Rating:
5.0

Customer did not leave a comment.

marcello leduc 
Rating:
1.0

The person at this location have issue and have bad behavior he try to attack me me when I was returning the truck and I have a recording video from this person

Ahmad Ajmal 
Rating:
4.0

Customer did not leave a comment.

Jeff Coniglio 
Rating:
5.0

The guy in the store on West Lincoln in Escondido was a bug help and great attitude 👍

Frank Taylor 
Rating:
5.0

Actually, it was a near perfect experience. The gentleman who took care of me was courteous, funny, and very professional. The office even had decorations for Christmas - I was pleased to see that someone cares!!!

Randy Kessler 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
2.0

Probably the worst U-Haul experience I’ve had. The truck’s battery died after an hour or two for leaving the hazard lights on. Waited over an hour just to get road side assistance out to our place to get a jump.

Ronald Jay Palustre 
Rating:
4.0

U Haul changed my drop-off location from Ramco in Ramona, CA to this location in Escondido. I am very upset I had to drive 2 hrs round trip yesterday, on a holiday, to drop off the trailer. I will never use U haul again if I can help it. Customer service didn't give a crap and was rude about the change.

Jesse Siebers 
Rating:
4.0

Customer did not leave a comment.

MaryLou Norris 
Rating:
5.0

Customer did not leave a comment.

David Williams 
Rating:
3.0

I reserved moving pads and a dolly and there were no moving pads on-site. This was very frustrating since my reservation had been confirmed.

Nicole Bravo 
Rating:
3.0

Customer did not leave a comment.

Jack Lacy 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
4.0

Customer did not leave a comment.

Deborah Cannon 
Rating:
5.0

Customer did not leave a comment.

cameron pryor 
Rating:
5.0

Very good service from the young man in the office. I'm sorry I can't remember his name. He was such a help in getting the trailer hooked up. He recognized that we were an older couple ad he helped without any problems and with a great smile on his face. The trailer was great, did all we needed. Thanks

Kathleen Conley 
Rating:
4.0

Need more help there. Due to computer problem, the person in front of me had computer issues that took over 1/2 hour to correct. I waited and waited.

Guy Urban 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
5.0

Friendly and no argument about the windshield wiper.

Sherri Cuono 
Rating:
3.0

This location provided a (24 hour) drop off option - which I totally appreciate! Due to some minor issues with my rental truck and the time spent trying to reach someone and back and forth text messages with U Haul - extended my already delay for the day. This location offered a (24 hour) drop off option. Location was easy to find, it was a busy weekend so if you have a larger truck (I had a 20') to park the lot after hours was limited. There was a parking space, the instructions via the drop off link sent to my cell phone was very explanatory and easy to follow. The location has a drop off box outside their door. They closed me out without any issues and sent me an confirmation email. Happy ending - I was able to drop off truck within minutes from my move location and this location offers drop off service. I will use this location again. Thank you.

debra MITCHELL 
Rating:
4.0

Customer did not leave a comment.

Matthew Geenen 
Rating:
5.0

Nothing that I can see , everything seemed good to me,. Nice person at the office

Linda Mack 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
4.0

Customer did not leave a comment.

Robert Draper 
Rating:
5.0

Customer did not leave a comment.

Patrick Fitzgerald 
Rating:
3.0

The biggest issue we had was the limited time office was open. The return process using or cell phone to do so was a hassle.

EliZabeth Jerome 
Rating:
1.0

To whom it may concern, I am writing to express my dissatisfaction with the Uhaul services I received from my pick up September 30th until October 2, 2023. I rented a trailer along my Uhaul truck from Santa Maria, CA and dropped it off at Escondido location and I had a very poor experience with the pickup and drop-off process. First of all, the pickup service was very slow and unprofessional. I had to wait a long time to get the trailer, and when I finally got it, it was defective. The tire straps were defective and unsafe to drive with. I had to ask the staff to get me a new tire and a strap, and they did not seem to care about my situation. They did not apologize or offer any compensation for the delay and inconvenience. Secondly, the drop-off service was even worse. When I arrived at your location in San Diego, California, at 9:30 am, there was no one at the facility. I needed some help to detach the trailer from my vehicle since no one showed me how to do it at the pickup location. I called your customer service number and asked for assistance, but I had to wait for four hours for someone to come. This was unacceptable and frustrating. I wasted a lot of time and money waiting for your service. Moreover, I could not find anyone to hand over the keys to. I had to leave them in a drop box, hoping that they would not get lost or stolen. I am very disappointed and angry with the Uhaul services I received. I feel that I did not get the value for what I paid for. I request a partial refund for the inconvenience and trouble you caused me. Please respond to this complaint as soon as possible and let me know how you will resolve this issue. Sincerely, Kamal Bennacer

kamal Bennacer 
Rating:
5.0

Customer did not leave a comment.

ANTONIO FLORES 
Rating:
5.0

The customer service was top notch and Charles was great. Thank you.

Philip Town 
Rating:
5.0

Staff was friendly and helpful.

Martin Shrode 
Rating:
5.0

Customer did not leave a comment.

Freddie Walker 
Rating:
5.0

It’s was easy and quick. Great cust service.

Elias Mourra 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
5.0

The customer service was awesome, the staff made it easy , smooth and very professional

Linda Mack 
Rating:
5.0

Customer did not leave a comment.

Melissa Bartram 
Rating:
5.0

Great customer service! The van i requested was clean and ready for use Thanks for everything

Matthew Weathersby 
Rating:
5.0

Customer did not leave a comment.

Rhiannon Plummer 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
5.0

Not much else, GREAT Customer Service.

Karen Knepp 
Rating:
5.0

Customer did not leave a comment.

Darren Toth 
Rating:
5.0

Jonathan was friendly and helpful and made the entire experience very easy.

Annette Young 
Rating:
5.0

Helpful, prompt, friendly. Good variety of rental equipment.

JACKIE RICKMAN 
Rating:
4.0

Customer did not leave a comment.

Asa Curry 
Rating:
5.0

Everything is wonderful and thank you !

Lela Stoll 
Rating:
3.0

Customer did not leave a comment.

Robert Wilson 
Rating:
5.0

Quick and fast and great customer service !

Tammy Kolsky 
Rating:
5.0

Customer did not leave a comment.

anna bolanos 
Rating:
5.0

Customer did not leave a comment.

Stuart Kinberg 
Rating:
5.0

Andy was the best nice, personable, very professional hooked up trailer in a jiffy . Assured it was safe for travel and very informative.. Real asset to the company snd brand.

dan bilyeu 
Rating:
5.0

When checking it/out over the website, it would take some time to fulfill the request (Scanning your ID/Truck). If the interface was more smoothly it would be great

Emanue Munoz 
Rating:
5.0

Customer did not leave a comment.

Monica Lajoie 
Rating:
5.0

Customer did not leave a comment.

Scott Schalon 
Rating:
3.0

Customer did not leave a comment.

ANTHONY POLLARD 
Rating:
4.0

Needs a security fence to keep out non-customer people as homelessness is out of control in the vicinity.

Joel Jaton 
No reviews have been submitted for this location.

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