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Teresa P
Customer Reviews for Emerald Coast Portable Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks to the personnel because the app truck turn in was not working on finding my location.
Patrick SFix the horribly squeaky brakes. Good otherwise and the gentleman at the check in counter was very helpful and a pleasure to work with.
Jeffrey AMy only suggestion would be to clean the inside cabin a little better. There was sticky liquid inside the cup holders and door pocket by handle upon pick up. Other than that the service was amazing. Quick, easy, friendly and overall made my move super easy! I will definitely stick to using this location.
cheyenne bThe owner was very friendly and helpful. The trailer was very clean . I will definitely rent from here again.
katherine HThis is the best customer service I’ve ever received from a U-Haul location, I rented many things from U-Haul and Roger from Emerald Coast Portable Buildings is by far the best!, he’s always attentive and ready to help, now I only rent from him, no need to go anywhere else.
Nicolas TExcellent
RYAN SRoger was incredibly helpful and everything was great!
paul kGreat experience! Thank you.
Howard SAlways a pleasant gentleman to deal with.
Daniel RNothing to improve
John DFantastic experience! I showed up earlier than my scheduled time, and he allowed me to rent the truck out. He had it cranked up and warming and got me out of there in no time.
Elizabeth JThe owner was amazing. This was my second time working with him. Two years ago, when I moved here, I dropped off the truck and just this month when I picked up a truck for what I hope is my final move. Easy to work with and was able to answer all my questions. He even saved me some money with my rental. I highly recommend this place to anyone!
Stacey EMr. Smith provided excellent service!
THOMAS WThe gentleman is always pleasant and great to work with. Highly recommend this place.
DAVID FExcellent service at this location. The gentleman called U-haul to fix the problems from my pickup location.
Phil AGreat service...will rent again.
Gerald IEasier return after hours had a difficult time doing it on my phone was unable to share my location didn't go further than that
jane mGreat location. Friendly and welcoming.
Elissa MOutstanding
Robert SRoger is professional and friendly. He took good care of me. Pick up and drop off super easy.
Richard FRoger is great to rent from. Because of his awesome customer service we continue to rent from him. We have rented 8-10 times. I would highly recommend this locaiton.
mark bThe air-condition didn't work and water leaked through roof getting many boxes wet. Broke items when they fell through bottom of wet box.
JOE OI reserved a Dolly and when we got there, none were available for us. The gentleman was very nice and professional, but I would have switched to a different location had I been notified in advance that my reserved Dolly was gone.
Diane GAlways great customer service. UHauls clean and ready to go. Always rent from Roger!
Cathy HGreat place to rent trailers, vehicles. Fantastic customer service. If they are out of office or helping another customer, they return calls promptly! Always a pleasure to do business with them!
Joni PVery helpful and went out of his way to help me after business hours. A+
Michael HGet the parking lot fixed
Debbie IVery easy, quick rental
chad fIt’s a small lot, hard to drop off equipment. Recommend have signage to show how to park equipment. The lot is a dirt area, so tracked dirt in my rental truck, had large mud puddles. Called owner he was nice over the phone, but not a clean and well marked location.
Max WVery good information about the return policy and very helpful and simple Super easy
Michael GAlways great experience. Use this location often.
Jeffrey PLocation was fine, easy to navigate so dropped off trailer and did self turn in. They had a lot of equipment available at this location so finding an empty spot took a few minutes but no worries
Aaron NHe was great 👍
Michael WTruck smelled like smoke. I did an online reservation and the owner didn’t even know o was coming. Then he charged me $10 for a coverage fee that I did not ask for or approve. And when I asked why all the extra money he skirted over it and wouldn’t explain it, almost like he was trying to get me out of there without noticing. Was not a good experience.
Jamie CVery courteous. Called me to verify the drop off location. I was made aware of how to drop off the truck after hours.
Eric RTires on trailer very light on tread. Carlisle brand but need replacement.
Donald NThey were great
Michael W