Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Elite Auto was Fantastic! U-Haul customer service girls I spoke with are terrible. They should get a new job. They were not helpful at all. Elite was amazing.
Shyla C
Rating:
3.0
Customer did not leave a comment.
Matthew P
Rating:
5.0
Drop off was a breeze. Personnel was very personable and helpful. As far as I am concerned needs no improved.
Antoinette G
Rating:
3.0
Very limited personnel and restricted hours. Company is a auto repair shop with possibly a side business in towing. Owner is friendly and helpful, but not consistently available. I spent hours at this location trying to return a trailer. The plastic release lever on the trailer coupler snapped off and Roadside Assistance could not provide timely assistance. Fortunately another U-Haul rep stopped by to pick up a trailer and was able to help me.
Kenneth H
Rating:
5.0
Customer did not leave a comment.
Julia L
Rating:
5.0
Customer did not leave a comment.
Aleksey S
Rating:
5.0
This guy is totally professional he's got his self together.. very kind and caring. Joe.
Joseph R
Rating:
5.0
Customer did not leave a comment.
Trina G
Rating:
5.0
Customer did not leave a comment.
Linda L
Rating:
4.0
Customer did not leave a comment.
Harold D
Rating:
5.0
Keep doing what you doing
Joe G
Rating:
5.0
Customer did not leave a comment.
Nanette G
Rating:
5.0
Great personnel.
Ed Z
Rating:
5.0
All went well. You had what I needed to get the job done.
ernest s
Rating:
5.0
Customer did not leave a comment.
Mary M
Rating:
5.0
Customer did not leave a comment.
Thomas W
Rating:
5.0
Customer did not leave a comment.
Mitchell S
Rating:
5.0
Customer did not leave a comment.
Jason W
Rating:
5.0
Customer did not leave a comment.
Cynthia L
Rating:
5.0
Very good 👍
Rod D
Rating:
5.0
Customer did not leave a comment.
rex k
Rating:
4.0
Customer did not leave a comment.
Paige S
Rating:
5.0
Super quick service at the end of a LONG day!
Seana G
Rating:
4.0
Customer did not leave a comment.
Jessica S
Rating:
5.0
Customer did not leave a comment.
Elaine D
Rating:
5.0
Customer did not leave a comment.
Scott S
Rating:
5.0
Jason at Elite goes above and beyond for his customers! Thank you all so much.
Starla J
Rating:
5.0
Customer did not leave a comment.
Thomas E
Rating:
5.0
This was the best UHaul location I have ever used. Friendly and helpful. He helped me find the best trailer to suit my needs. I would highly recommend this location to anyone.
PAULA A
Rating:
5.0
Customer did not leave a comment.
Angie S
Rating:
5.0
Elite Automotive takes great care of their customers. Jason is the best!
Jason B
Rating:
5.0
Friendly and efficient. It took a few minutes and it was easy to unload the trailer.
Gary V
Rating:
5.0
Customer did not leave a comment.
Richard L
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
5.0
Customer did not leave a comment.
Mirjana V
Rating:
5.0
There was only one person there, the owner, and he was wonderful! Great customer service! Went out to look at the trailer and came back in telling me it was already unhooked and would just print up my paperwork and was ready to go. This is my fourth or fifth time using this location and they are always amazing!
Rosalyn B
Rating:
5.0
Take care of us quickly and very friendly people to work with. Joe.
Joseph R
Rating:
5.0
Customer did not leave a comment.
Brandon D
Rating:
5.0
Customer did not leave a comment.
Sandra A
Rating:
5.0
Great rental experience.
Roger B
Rating:
5.0
Had a great experience with this location
Joshua J
Rating:
5.0
Jason was awesome, had me in and out in no time flat. Great customer service. Will definitely rent from there again.
Jason K
Rating:
4.0
Customer did not leave a comment.
ROBERT F
Rating:
5.0
Customer did not leave a comment.
Alex C
Rating:
5.0
For me, this is a preferred rental location and i will continue to be a repeat customer.
Paul B
Rating:
4.0
Customer did not leave a comment.
Dennis S
Rating:
5.0
Customer did not leave a comment.
CHARLES H
Rating:
5.0
Great customer service, He had me out in a flash and ready for my next adventure. 😀
kim b
Rating:
5.0
I was extremely pleased with the entire process. It was easy to book online, the customer service was prompt and pleasant, the equipment was in good shape and easy to use. I would'nt change a thing!
Terry H
Rating:
4.0
Customer did not leave a comment.
Jim H
Rating:
5.0
Customer did not leave a comment.
David D
Rating:
5.0
Jason is outstanding always helpful and efficient.
Sheldon S
Rating:
5.0
Customer did not leave a comment.
Janis H
Rating:
5.0
Customer did not leave a comment.
Ben W
Rating:
5.0
Super nice about taking the trailer and helped up remove it.
geoffrey M
Rating:
3.0
Customer did not leave a comment.
Thomas W
Rating:
5.0
Customer did not leave a comment.
Frankie H
Rating:
5.0
Customer did not leave a comment.
Jason K
Rating:
5.0
Customer did not leave a comment.
Sherry G
Rating:
5.0
This is an excellent location with friendly, helpful personnel. Highly recommended!!!
Paul B
Rating:
3.0
Customer did not leave a comment.
Rhonda C
Rating:
5.0
Jason was professional & friendly and drop off was a breeze. Thank you so much😊
Sabina K
Rating:
5.0
Customer did not leave a comment.
Danny B
Rating:
5.0
They were very helpful and kind.
Maureen H
Rating:
3.0
Customer did not leave a comment.
Kenny L
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
5.0
Everything was handled smoothly and professional
john s
Rating:
5.0
Great service and was handled quickly and professional.
john s
Rating:
5.0
Customer did not leave a comment.
Mirjana V
Rating:
5.0
Customer did not leave a comment.
Danny B
Rating:
5.0
There was a leak in the front of the rental trailer where water got in. We had a few things get wet that we did not want to wet.
Joseph B
Rating:
5.0
Customer did not leave a comment.
Michael D
Rating:
5.0
Customer did not leave a comment.
Michael J
Rating:
5.0
Nothing, the service at Elite is always friendly and helpful!!
ANDREA N
Rating:
5.0
Great customer service! Smooth transaction. Would definitely do business here again!
Sarah B
Rating:
5.0
Nothing! Perfect experience!!!
Trey H
Rating:
5.0
Customer did not leave a comment.
Elijah S
Rating:
4.0
There was great customer service
trent c
Rating:
4.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
RODNEY L
Rating:
5.0
Very friendly and helpful staff.
Jennifer B
Rating:
5.0
Customer did not leave a comment.
Cindi O
Rating:
5.0
Customer did not leave a comment.
Bruce F
Rating:
5.0
Not a thing! Jason was a big help and very friendly!
David H
Rating:
5.0
Customer did not leave a comment.
Cheryl M
Rating:
5.0
Customer did not leave a comment.
George O
Rating:
3.0
Customer did not leave a comment.
Ronnie R
Rating:
5.0
Excellent
Eric G
Rating:
5.0
Customer did not leave a comment.
Alfred S
Rating:
5.0
I don’t think you can improve on the experience I had
Eddie P
Rating:
3.0
The gentleman working the store was great, but we reserved the truck for Conway a week ahead of time, had to drive 40 minutes out of the way to this location to pick up a truck. I was never called the day before pickup despite the person on the phone lying and saying they did. My voicemail works and I have no missed calls from that day, calling my phone doesn't just ring and ring.
Andrew B
Rating:
5.0
Customer did not leave a comment.
KENT W
Rating:
5.0
Jason was excellent to work with.
Courteous & professional
