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DAVID W.
Customer Reviews for El Monte Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I found the location to be very convenient. Our rental was in front, ready to go. Also, it's nice that it's located in a storage area, as well as the drop off location. We appreciated the friendly service and will pick up there again in the future.
Adriane J.Outstanding customer service. Helpful, courtesy, friendly, professional. Great experience
Oscar A.Maybe put one more uhaul sign on storage front door.
Judy H.Pick up agent was great. Drop off agent was rude and not helpful.
Donna M.Vehicle truck was dirty in the outside like hasn't been washed in weeks so windshields were pretty dirty other than that. Everything was good
Joellen M.Everyone was very helpful and friendly
Georgina H.The truck was filthy. I couldn't see out the windshield. I had to stop and clean the front of the truck and the windows.
Harry R.Good customer service
Joseph N.We arrived at the El Monte appointment at 4:00am. We were not able to uptain the key code until customer service helped us. We left Zelle My bye after 5 Am. Set us up for a very late start eith the traffic. This was really difficult for me.
marco B.i have not yet received a final invoice/receipt but i was charged already to my credit card
Tsz Y.Great service!
Maritza P.The customer service was extraordinary!
Felipe D.Provide everything requested.
Daniel G.I rented the Truck & needed to keep it a 2nd day each day for 24 hour's. Well U-haul informed me I had to bring Truck back by 9a.m. instead of 1:30p.m. because they had someone else renting it at that time! Don't they have enough truck's? So you can't depend on U-haul if you need to keep Truck an additional day? This was tough on me being I was exhausted from moving the whole day before. The time before this, I had a Reservation at this location & they didn't have a dolly after I had already reserved it along with the Truck rental, so I had to go to another U-haul location on Garvey ave.Ave. it's been an inconvenience 2 time's already
Mary Ann B.Exelente servicio
JULIO R.Great customer service! No improvement needed.
HERBERT A.Fantastic staff!!
Carol C.Staff was very helpfull.
benny M.Overall my process of renting a one-way would've been better if I was given the correct information by the initial representative who booked the truck for me .my experience was not a great one As far as booking a one-way trip and taking advantage of the free month storage. The general manager at the storage off of Ivar and Rosemead was very rude and very unhelpful. I wound up having to take a second day off of work and making a trip out to Almonte from San Bernardino again in the heat just to be able to unload my belongings at the storage facility.
Valerie G.Nothing, overall great experience.
RICHARD M.Whatever you were quote and if the price don't show correctly they don't correct it . They just follow what the computer said and pay up front . I got my credit after I return my truck after 6 class to Uhaul .
James T.After I returned the truck I did not get a total of what it cost me as far as the mileage , I don't think you should walk out the door without a final cost total , instead they told me I would receive a e mail which never got I had yo look at my bank balance to see what they decided to charge me .this is Unacceptable to me. Not good way to do business and I still don't have a itemized email with charges .
Susan G.Rental van smelled like weed. When I opened the door a small black bag dropped out. I was afraid to open it so I threw it in the trash but would be willing to bet $500 it was drugs of some sort. Front desk staff (Bryan) was great however.
ANTHONY C.Van fuel gauge was almost full but the contract marked it was completely full. I only had 4 hours left to move so I just left. I returned the van driving 52 miles with $15 worth of gas put in @ $5.39 a gallon. Because the fuel gauge wasn't completely full upon van return, the same attendant charged me $12.75 in fuel.
VICTOR L.overcharged for gas, though
ARNEL A.Friendly, fast and courteous.
Steve R.Just continue being honest, and treat your customers with respectful 🙏 .
derryl T.Thank you El Monte storage. You guys are always on top of everything. Very clear about rentals. The location is perfect and parking is great. Thank you for the help!
Christina Z.Nothing everything was perfect
BERTHA R.El Monte Storage was awesome. But your customer service was trash. I waited two hours to get cleared for an issue from 2018. I supposedly didnt return a dolly but I did so i dont know what that was about. And that delayed me 2 hours which put me back and made me hold on to the uhaul for 6 days till my day off. Your customer service supposedly fixed the issue but i had to call back to fix it again. My pick up was supposed to be 2:45pm but I didn't leave the place till almost 5:00pm. The issue was with uhual not el monte storage.
MATTHEW G.Everything is as nice and easy !
Cristina S.She was very professional and took the info on the trailer and was going to report it for maintenance.
Roque P.The staff is not trained properly on placing a vehicle on top of the auto trailer. Their customer service skills need improvement. Especially Israel. After asking if the 15ft truck was equipped with a lock we were told "it should". When the truck was brought around with no lock he replied with "oh well I said it should brother. You can buy one but we don't sell them." Overall it was a negative experience and for the price we paid we expected the least they could do was have decent customer service skills. This location is the reason we will no longer use uhaul.
Whitney B.Awesome and easy pick up of vehicle. Simple drop off as well.
David O.Nothing to approve. Everything is PERFECT!
ESTHER G.No clear signage as to where to drop off after hours. No evidence, in fact, that it was a u-haul dealer. I had to call the main u-haul line to be sure I was in the right spot, and even they didn't know where I should leave my trailer, so I left it in one of the 5-6 parking spaces in front of the facility & hoped for the best.
Brian K.Explain that u didnt rent the ball and hitchbefor we get there to get it
Jeffery P.Don't do business with the dishonest employees that work there. I gassed the rental vehicle half a mile from the assigned drop off location. I even put a little bit more gas than I had used up. None the less the dishonest employee assessed me with a 29 dollar fuel fee. Are you kidding me!
Jose D.Fulfill the entirety of the rental order and provide the supplies the customer pays for.
Carlos M.Advise on parking instructions for uHaul returns bc I went to return during business hours, I was fine but just thinking about if I had returned after hours?
SANDRA C.I had the absolute worst experience and UHaul was unable to sufficiently help me. My first location, the truck was not available, They sent me to a second location in El Monte, and the place was closed. I ended up going to a third location and received a truck, 2.5 hours later, and having already paid my hired moving people for 2 hours, with only an hour left available.
BRIAN L.Van was really dirty and it had a bad smell like marijuana. Passenger window did not work.
Diego M.Great service
Rebecca R.At the site there was a bit of miscommunication and they changed some of my reservations. Luckily I called you guys and the person I spoke on the phone resolved everything for me. But if I didn't call my u-haul could have easily costed me double.
KEVIN Y.Very clean and helpful. Employees were very friendly and was in and out within minutes
Larry O.Communication with your customer was on point from beginning to end. They let me know what was going on every step of the way. Your team is much appreciated.
SIRINO P.Exemplary integrity.
MARNEIL M.I returned the truck with slightly more gas then was given to me. I even put gas in the truck right before I turned it. Was still charged $7.50 because it wasn't exactly they way I got it when I picked it up. They will charge extra even when u give them more gas.
Gerardo O.