Customer Reviews for Effingham Motel
(U-Haul Neighborhood Dealer)

400 reviews

702 E Fayette Ave   Effingham, IL 62401

(217) 342-7422

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(217) 342-7422

702 E Fayette Ave
Effingham, IL 62401

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jeff Clausius 
Rating:
5.0

Customer did not leave a comment.

JASON MUELLER 
Rating:
3.0

Customer did not leave a comment.

willimas uth 
Rating:
5.0

Customer did not leave a comment.

Carol Warfield 
Rating:
4.0

All went smoothly. Thank you.

David Depolo 
Rating:
5.0

Customer did not leave a comment.

Tanner Clark 
Rating:
5.0

Customer did not leave a comment.

Shane Haywood 
Rating:
4.0

Customer did not leave a comment.

andrew dial 
Rating:
5.0

I would recommend Bill and his location 1,000%

October Blodgett 
Rating:
5.0

Good people to work with and very accommodating.

patrica brown 
Rating:
1.0

Clerk did not came out to look at what i returned. i could have drove away with the trailer and no one would know. This place looks like a good place to buy guns or drugs.

michael porter 
Rating:
5.0

Customer did not leave a comment.

Dean Page 
Rating:
5.0

You were fast friendly and very satisfied with your rates of rentals

Zelda Sears 
Rating:
4.0

Everything was smooth and easy. Thanks!

Richard Federman 
Rating:
4.0

Customer did not leave a comment.

Jane Westendorf 
Rating:
3.0

Customer did not leave a comment.

Brian Tuttle 
Rating:
2.0

The gas tank was on empty when we picked it up. The lady never asked to see a driver's license at all. So no I will not recommend this place to anyone

Carolyn Harris 
Rating:
3.0

Customer did not leave a comment.

Richard Pratt 
Rating:
5.0

Customer did not leave a comment.

Donald Weber 
Rating:
3.0

Customer did not leave a comment.

Sonja Martin 
Rating:
3.0

There was no easy way to drop off the trailer

Ben Nelson 
Rating:
5.0

Customer did not leave a comment.

Johanna Holtz 
Rating:
5.0

Customer did not leave a comment.

lowell fehrembacher 
Rating:
5.0

Customer did not leave a comment.

John Gooding 
Rating:
5.0

Customer did not leave a comment.

TODD DRAKE 
Rating:
4.0

Customer did not leave a comment.

Dennis Quick 
Rating:
5.0

Nothing. Everything was absolutely amazing.

Jason Finfrock 
Rating:
4.0

Customer did not leave a comment.

Robert Borrello 
Rating:
3.0

Customer did not leave a comment.

Brad Holsapple 
Rating:
2.0

I returned the uhaul on Saturday. I then got an email from u stating I was late on returning the truck. My husband went today to ask why we got this email when we returned it a day early. The said they were busy and forgot!!

slege wastern 
Rating:
2.0

Make sure that the employee's know where you are able to return.

Frederick Weiffenbach 
Rating:
5.0

Customer did not leave a comment.

DARRYL TUNSTALL 
Rating:
2.0

They don’t have the room for Uhaul equipment so you have to leave equipment in parking spots for there motel customers. I wasn’t happy that I had to go there even though I wanted to go to a much better location being the packing store on Keller drive in Effingham, il

Craig Wise 
Rating:
5.0

wonderful people

Tim Ellis 
Rating:
4.0

Getting in and out is a little tricky but everyone was very friendly and accommodating.

Pam Hiatt 
Rating:
1.0

I opted for on line check in. My truck was to be ready at 6:00 am. Did all required paperwork prior. On the morning of 30 minutes prior I was told I could not get it til 8.00 am. U haul said it was the fault of the pickup location. I was to reimbursed $50. (Not enough for my trouble). I have not seen the credit.

Andrew Kersey 
Rating:
3.0

I only used it for maybe a couple hours n the price was rediclous n if I would have known it was gonna b that expensive I would have just used a tow strap n chain to pull it

james england 
Rating:
5.0

Customer did not leave a comment.

Bill Totten 
Rating:
5.0

Customer did not leave a comment.

Dale Bushue 
Rating:
2.0

It's a pretty skanky hotel. The Indian gentleman there was not very communicative or helpful.

Bob Volmert 
Rating:
1.0

Not write people signature on documents

Kayla Guyton 
Rating:
4.0

Customer did not leave a comment.

Lyle Thomas 
Rating:
5.0

Great experience!

Jason Stanley 
Rating:
4.0

Customer did not leave a comment.

Lyle Thomas 
Rating:
3.0

Parking area was tight for a 26' truck with a 6x12 trailer in tow. Staff was very helpful!

Lyle Thomas 
Rating:
3.0

Organize the office area and give a receipt

Kevin Lejeck 
Rating:
3.0

Tight parking lot

Jill Ochs 
Rating:
5.0

Nice folks running the place.

john perles 
Rating:
5.0

Customer did not leave a comment.

Jane Seibert 
Rating:
5.0

Customer did not leave a comment.

RAMIR MALDEPENA 
Rating:
5.0

At the office they told me to return the truck with the same level of gasoline, I did, but they charged me $ 20 for gasoline, it is not pleasant when you comply with what they ask and they surprise you with an extra charge.

martin zubiap 
Rating:
4.0

Customer did not leave a comment.

LEVI AUSTIN 
Rating:
5.0

Customer did not leave a comment.

Gregg Brown 
Rating:
3.0

Location not convienently located!

HAROLD BIRDSONG 
Rating:
5.0

The staff were very friendly in receiving the trailer and truck, even though it was getting pretty late.

James Medley 
Rating:
3.0

Need better head lights, they were not bright enough and they shined to the right! Couldn’t see at night!

GARY FRANKLIN 
Rating:
3.0

Customer did not leave a comment.

RANDY BUCHANAN 
Rating:
1.0

Give a return receipt. Learn to speak English. "Back property" is not a clear direction of where to park a big truck. Clean up the office & put the moving supplies on a shelf instead of the floor in a heap. Staff should look professional instead of dirty. We'll never go to this location again.

BRANDON BARE 
Rating:
3.0

Customer did not leave a comment.

ERIK STEFFEN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PULLEN 
Rating:
4.0

Customer did not leave a comment.

denis phelps 
Rating:
5.0

Regional Office gave me the run around. I called Saturday night and reserved this trailer at my location only for the regional to call me Monday morning to tell me I would have to travel 48 miles out of the way to get the trailer. I would suggest that the 1-800 reservation center to know where this equipment is at. I called to cancel the reservation called the other location and they were $200 cheaper for a one way pull and drop. So consistency on prices. This has nothing to do with the pickup or drop off location. There is miscommunication between the 1-800 reservation center and the regional office in Springfield.

LARRY STACY 
Rating:
4.0

Customer did not leave a comment.

Mark Gossman 
Rating:
3.0

Customer did not leave a comment.

Richard Booker 
Rating:
5.0

Customer did not leave a comment.

Johnny Soto 
Rating:
3.0

I don't live very far from The Home Center which had the size truck I needed, but had to go into Effingham to get truck. Called to see if I could get this changed, but received no help. The person at The Home Center talked to his manager, but he was no help either. I will probably never use U-HAUL again.

BRIAN GARRARD 
Rating:
2.0

Customer did not leave a comment.

Dana Brown 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Phillips 
Rating:
5.0

Customer did not leave a comment.

Gregg Brown 
Rating:
1.0

Showed up to a trailer with 2 flat tires and was told by the lady running the Uhaul business to go ahead and take it. We told her thats dangerous, no. She insisted we take it and that if anything happened call for help. We called Uhaul immediately, they sent out a tech. It took 1 hour for him to get there. 1 hour to put 2 tires on. Worst experience of our time with uhaul. I am surprised shes in business.

JOSEPH KUHN 
Rating:
4.0

Good service and helpful

Khamtanh Chanthavixay 
Rating:
4.0

Returning vehicle was a problem but thanks to Brittney all went well

TED BARNHART 
Rating:
4.0

Customer did not leave a comment.

CHARLES MILLER 
Rating:
5.0

Very helpful, went above and beyond to help the customer.

David Groves 
Rating:
5.0

Customer did not leave a comment.

DON DAWKINS 
Rating:
5.0

The Uhaul system was down which was annoying, but the location handled the issue well.

Brandon Wellman 
Rating:
4.0

Customer did not leave a comment.

Veronica Verdeyen 
Rating:
4.0

Customer did not leave a comment.

BRENT EMMERICH 
Rating:
5.0

Customer did not leave a comment.

RALPH RAINS 
Rating:
3.0

Pretty straight forward at this location

Thomas Sweeney 
Rating:
5.0

Customer did not leave a comment.

MATTHEW RUHOLL 
Rating:
5.0

Customer did not leave a comment.

Leland Hill 
Rating:
3.0

Something was wrong with the wiring on the trailer. It shorted out everything in our truck and our truck died. Took trailer back within an hour. Hopefully we get refund.

WILLIAM BROWN 
Rating:
3.0

Customer did not leave a comment.

Gerri wetzel 
Rating:
4.0

28 miles and 68 dollars--2 hours. wow

DAN BLUE 
Rating:
5.0

Customer did not leave a comment.

Adam Karnes 
Rating:
4.0

Customer did not leave a comment.

Randall Niebrugge 
Rating:
5.0

The lady was very nice. I would recommend them .

JAMES ALDRIDGE 
Rating:
3.0

Difficult place to return the item. Had to try to back up and turn it in a very small confined area.

Robert Williams 
Rating:
5.0

We're grateful and appreciate being able to use the truck.

DANNY HILL 
Rating:
3.0

None

MARVIN FAIRFIELD 
Rating:
1.0

Customer did not leave a comment.

Raymond Knoll 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN MARTIN 
Rating:
3.0

Customer did not leave a comment.

KIRSTEN BAKER 
Rating:
5.0

We decided after picking up the rental that it would be easier for us to drop off at another location. I called the 1-800 number to see about changing and was told I could not change it. This is an option, for an additional fee of course, that shouldn't be so hard to do, or just not at all.

John Armstrong 
Rating:
5.0

Customer did not leave a comment.

ASHLEIGHDAWN CROCKETT 
Rating:
2.0

The employee didn’t speak English. She called someone and they went through things on the phone. The woman that didn’t speak English gave me the key and never showed me the truck, it didn’t have a lock on it for the cargo door. Just not my traditional experience.

pamela jarvis 
Rating:
5.0

Customer did not leave a comment.

Rodney Madison 
Rating:
1.0

The truck was clean and easy to access. We requested 60 moving pads, but the location only had 20 available, which were retrieved from a pile in a very dirty old garage filled with leaves, dust, and junk. There was no alert that we were only going to receive 20, which could have given us time to acquire more elsewhere.

Karen Raleigh 
Rating:
3.0

Customer did not leave a comment.

Jill Maleske 
No reviews have been submitted for this location.

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