Customer Reviews for Economy & More
(U-Haul Neighborhood Dealer)

115 reviews

5801 US 190 W   Livingston, TX 77351

(936) 327-7869

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 327-7869

5801 US 190 W
Livingston, TX 77351

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARVIN HUMPHREYS 
Rating:
5.0

AAA+++

Kevin Vitullo 
Rating:
5.0

Customer did not leave a comment.

Brad Bridges 
Rating:
3.0

Customer did not leave a comment.

Karl Kapustka 
Rating:
5.0

Customer did not leave a comment.

Myra Boykin 
Rating:
5.0

Customer did not leave a comment.

James Nagel 
Rating:
1.0

He was rude and didn’t credit us for the extra gas but he charged us for mileage. We did not go anywhere else and yet we went over on mileage? I think someone needs to be retrained. He was just sitting there not doing nothing and acted like it was such a hassle just to check us in. He didn’t have a name tag and he did not offer his name. Worse experience ever. Unacceptable!

alazaro tamayo 
Rating:
5.0

Customer did not leave a comment.

KEITH NORTON 
Rating:
5.0

Customer did not leave a comment.

peggy neidig 
Rating:
5.0

George was amazing, kind and very professional

trish haddock 
Rating:
5.0

Drop off was very easy.

Kathy Murray 
Rating:
5.0

Customer did not leave a comment.

james tabor 
Rating:
4.0

Customer did not leave a comment.

Kevin Hayes 
Rating:
5.0

All good

Robert Tyler 
Rating:
4.0

None

Scott COLAGROSSI 
Rating:
5.0

Customer did not leave a comment.

James White 
Rating:
5.0

Customer did not leave a comment.

Anita Murphy 
Rating:
5.0

Customer did not leave a comment.

Steve Tefteller 
Rating:
3.0

Customer did not leave a comment.

April Peterson 
Rating:
5.0

Excellent service. Renting was easier than I expected. Equipment was clean and well maintained.

James McKinley 
Rating:
3.0

I am not a fan of th3 truck share program, last week I had to cancel because no one could get me the key

SANDRA JAYNES 
Rating:
4.0

quick easy dropoff

Joel Christal 
Rating:
3.0

Customer did not leave a comment.

Gerald Miller 
Rating:
3.0

Customer did not leave a comment.

Gaston Casillas 
Rating:
5.0

Customer did not leave a comment.

Terry Daniel 
Rating:
5.0

Customer did not leave a comment.

Bridget Downey-Mcneill 
Rating:
1.0

The leasing agent lied to us about the rate and dropping the unit off at a different location. We were told that we would pay for only one day rental and when we dropped the unit off 10 hours later we were informed that we had to pay the full three day rental. I will be giving U-Haul and very poor review on the internet.

Dennis Miller 
Rating:
5.0

Customer did not leave a comment.

SCOTT HEINEN 
Rating:
5.0

Customer did not leave a comment.

Kenneth Montroy 
Rating:
5.0

Very good customer service thank you all made our move a lot easier. 100% satisfied

MARIA GOVEA LOPEZ 
Rating:
4.0

Customer did not leave a comment.

John Petrosky 
Rating:
5.0

Customer did not leave a comment.

Kelly Stewart 
Rating:
3.0

Customer did not leave a comment.

Eugene Ryder 
Rating:
5.0

Customer did not leave a comment.

Kathy Eller 
Rating:
5.0

Customer did not leave a comment.

Jennifer Locklar 
Rating:
5.0

Customer did not leave a comment.

Justin Hodges 
Rating:
5.0

Staff were extremely friendly. In and out in about 10 minutes.

Janet Ray 
Rating:
4.0

Customer did not leave a comment.

Sheree Ross 
Rating:
5.0

Customer did not leave a comment.

Ralph Tayman 
Rating:
5.0

Lacy was very knowledgeable and helpful. She was very polite and personable, too.

wyllow walksquietly 
Rating:
5.0

Customer did not leave a comment.

Stephen Strickhausen 
Rating:
5.0

Customer did not leave a comment.

eva lingenfelter 
Rating:
5.0

Very friendly and helpful people to help. Ordered online and paperwork was ready when I got there. One of the easiest and fastest u-haul experiences ever. Many thanks.

DAMIAN DUBOS 
Rating:
1.0

same as the other comments.

DIANA DEUTSCH 
Rating:
4.0

Customer did not leave a comment.

Ward Peters 
Rating:
5.0

Customer did not leave a comment.

Conan Harris 
Rating:
2.0

My complaint is the road in off the street was horrible for an RV....giant pot holes and the poor thing got tossed around really could use some grading at the least. The lady there was great though.

sam yaconetti 
Rating:
5.0

Customer did not leave a comment.

DENISE CRIBBET 
Rating:
5.0

Customer did not leave a comment.

DENISE CRIBBET 
Rating:
5.0

Customer service above and beyond. Wonderful location to deal with.

William Hamzey 
Rating:
5.0

Friendly helpful service don't change anything

Arlen Dille 
Rating:
5.0

Very helpful excellent job

Donald Bowman 
Rating:
4.0

Customer did not leave a comment.

Michael Kinney 
Rating:
5.0

Very friendly and welcoming.

RACHAEL THORNTON 
Rating:
4.0

Customer did not leave a comment.

Jack Knouse 
Rating:
5.0

Customer did not leave a comment.

JAMES WEBB 
Rating:
5.0

Take that 8 foot pick up truck off your site cuz you don’t have any!

Sandra Biederstadt 
Rating:
5.0

Customer did not leave a comment.

DARIEN MOORE 
Rating:
5.0

Customer did not leave a comment.

KEVIN COGLEY 
Rating:
5.0

Customer did not leave a comment.

macario canto 
Rating:
3.0

Customer did not leave a comment.

Scott Brown 
Rating:
2.0

The location was supposedly open at the time I returned, but there was a sign on the door saying they were temporarily away. Again, this was not the location I was supposed to drop according to my reservation. I was supposed to drop at 10890 US Hwy 190 E, Point Blank, TX, but when I got there, they said they were no longer affiliated with U-Haul, so again, I had to drive out of my way to return the truck. U-Haul needs to get their system organized.

KYLE WETZEL 
Rating:
5.0

The lady who takes care of Uhaul here is great, went above and beyond to take care of me and make sure I was prepared for my journey from Texas to Maine. Had to modify reservation which entailed a lot more than just modification, and the rep at this location, along with the regional rep, worked through my situation and helped tremendously. Highly recommend this site specifically to anyone in that area.

Jeffrey Drinkard 
Rating:
1.0

3 different locations with all the same name in Livingston Tx. I was scheduled for 8am and was there the people where not. They didn’t open till 9 am. Then Wanted to Charge ME extra days rent because I WAS LATE. They where the ones late. They Need to have a better drop off site because GPS brings you to 1 of 3 with same name. Good luck trying to pick the right one. I WILL not be returning to the location and almost Will not use U-haul again. Me not using them won’t do anything but I hope they see this review

JOHN SMART 
Rating:
5.0

Customer did not leave a comment.

Anthony Yaw 
Rating:
4.0

Customer did not leave a comment.

Karen Gregory 
Rating:
5.0

Customer did not leave a comment.

Terry Oswald 
Rating:
2.0

Fill up the gas tank PRIOR to customer picking up so that they don't have to do it as soon as they leave the lot. Keep better track of where truck is rented from so that it's at the proper lot NOT down the highway thus making customer wait.

Laszlo Csikos 
Rating:
5.0

Customer did not leave a comment.

TERRY RICHARD DANIEL 
Rating:
5.0

Customer did not leave a comment.

TINA RUTH DUMESNIL 
Rating:
4.0

Customer did not leave a comment.

Ronnie White 
Rating:
5.0

Need a sign with the address because it is hard to find the location

Mike Fauser 
Rating:
5.0

Customer did not leave a comment.

William Robertson 
Rating:
3.0

Customer did not leave a comment.

Amanda Ward 
Rating:
5.0

Customer did not leave a comment.

ERIC ANDERSON 
Rating:
3.0

Customer did not leave a comment.

Heather Mosser 
Rating:
3.0

Customer did not leave a comment.

Kyle Williams 
Rating:
5.0

The attendent was awesome at both places

Bethany Thompson 
Rating:
5.0

Nothing all was good. I wo you wouldn't change anything.

Janis Culp 
Rating:
5.0

Nothing yall do a excellent job

RICHARD BIRD 
Rating:
3.0

Customer did not leave a comment.

Shannon Baxter 
Rating:
4.0

On line check on of vehicle would not work for us. Website very difficult to navigate to show vehicle returned. Had to email company of return.

PATRICIA MOORE 
Rating:
3.0

Customer did not leave a comment.

LARRY STUBBLEFIELD 
Rating:
5.0

Customer did not leave a comment.

WAYNE KALBFLEISCH 
Rating:
5.0

Your online system is worthless! You have no idea where or what trucks are available. when I know SEVERAL are available your online and phone in tells me none is available in size wanted absolutely worthless! How your dealers make any money when trucks are there not reserved or rented and you tell potenital customer to drive 30 plus miles in another direction to get a truck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

dana baldwin 
Rating:
5.0

Customer did not leave a comment.

Karen Francis 
Rating:
5.0

Customer did not leave a comment.

Scott Edwards 
Rating:
5.0

The manager was polite, helpful, and very easy to work with

William Mullins 
Rating:
5.0

Tammy is always great.

Steven Hamilton 
Rating:
5.0

Customer did not leave a comment.

Arlen Phillips 
Rating:
5.0

Customer did not leave a comment.

Tolbert Childress 
Rating:
5.0

Customer did not leave a comment.

rex johnson 
Rating:
5.0

Y’all was great! I loved that 10’ truck!

Peggy ridgway 
Rating:
5.0

Very friendly and extremely helpful

Ava Rohde 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WELCH 
Rating:
5.0

It went well....

Larry Domer 
Rating:
1.0

I was told to drop off truck at location in Pointblank that no longer takes u-haul trucks. Next morning found another location to drop off at, and nobody showed up at 9 as shown on the website. I also called the u-haul number numerous times during the time I had the truck, and was hung up on, right after a recording tells me u-haul was having issues, to call back later. This happened several days straight. Very poor customer service.

DONNA MARSHALL 
Rating:
5.0

Customer did not leave a comment.

CARLOS GAMIO 
Rating:
4.0

Everything is ok as is!

gary breeding 
Rating:
5.0

Customer did not leave a comment.

Jerry Wagner 
No reviews have been submitted for this location.

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