Customer Reviews for Eco Mart
(U-Haul Neighborhood Dealer)

275 reviews

2355 Elmwood Ave   Kenmore, NY 14217

(716) 873-5120

Office Hours

  • Mon-Sat: 7 am–10 pm
  • Sun: 8 am–10 pm

Services at this Location:

Contact Us

(716) 873-5120

2355 Elmwood Ave
Kenmore, NY 14217

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–10 pm
  • Sun: 8 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Madeline Gulley 
Rating:
1.0

The mileage and fuel was not right and didn’t give me information stated it they email me everything

Veronica Jones 
Rating:
5.0

THE VEHICLE WAS RUNNING SMOOTHLY AND NO ISSUE

Niyonzima Focus 
Rating:
5.0

The truck wasn't cleaned it's a good thing my mattress came with plastic on it. I feel like I was charged to much on my card I'm not sure how I used 30 miles when I went to one place

tonya johnson 
Rating:
5.0

Great customer service! Will use this location in the future

Eugene Hicks 
Rating:
2.0

U-Haul app does not let you upload the pictures effectively when returning rental. The app also let me book a truck size which was not available at the selected location, so we had to use a smaller size rental, which resulted in more trips needed to move our belongings to our new house.

Madison Green 
Rating:
1.0

For one stop over charging people. I am now pursuing my money back 2355 Elmwood. They are overcharging me on my miles and i want my money back. I went 8 miles and they are charging for 12. I have proof on my phone and the receipt given to me at the time of rental return. The truck was filthy and stunk inside very badly. not to mention it did not run right. I think the transmission is going. So please return my money. I will be going to the better business bureau. Brenda E.

brenda ellis 
Rating:
5.0

Customer did not leave a comment.

Eliezer Casillas 
Rating:
2.0

Have the proper equipment in the uhauls that i paid for. Not a single furniture blanket when i rented a dozen. Caused me to have damage during my move.

Michael Cochran 
Rating:
5.0

I came here to drop my Uhaul off after a multiple state move. The check-out was easy and self-guided. The man working came out to make sure I didn't need any assistance and was able to smoothly return the truck!

Rebecca Bayman 
Rating:
3.0

Dropped off at a gas station near my home. the attendant seemed overwhelmed with his customers. The confirmation email for drop off seemed to take a long time.

Victoria Durkee 
Rating:
4.0

The gas gauge was on E, but the U-Haul van, while the print-out showed 1/4. I drove less than 4 miles and put in $5 of gas at the dealer's. The counter person was very nice.

Donald Dean 
Rating:
1.0

$5 worth of gas in the truck, then charged me a $25 fuel charge. they lied about when I returned it saying I had it for two days. When I clearly didn’t. Would never rent from shady gas station U-Haul again

Adam Stockwell 
Rating:
1.0

Truck was parked nose-in, in a busy gas station. Wasn’t brushed off from a heavy snowfall, when I started it up to leave, it had no gas! “13 miles to empty” to be exact. Got to my house to start moving only for the ramp to be frozen in place and the main door to be frozen shut, had to pour hot water on it to open. Poor customer service, cared more about cashing out their overpriced candy and sodas than addressing me as a renter. Negative score if it’d go that low!!!

Brian Rentschler 
Rating:
5.0

Customer did not leave a comment.

Mary Dunham 
Rating:
1.0

Customer did not leave a comment.

Jennifer Zirilli 
Rating:
4.0

Customer did not leave a comment.

david price 
Rating:
5.0

Experience was great.

Jennifer Coleman 
Rating:
4.0

Customer did not leave a comment.

Ryan Sims 
Rating:
5.0

The urgency for the availability at Komar was right on. Definitely a lifesaver for the moment. Which is why the dog haired that was in the cabin for the driver was horrible. The smell of the dog was horrible but it did allow me to complete what I needed to do I definitely would recommend U-haul and their location but they need to make sure that whoever is using it need to keep them clean.

Lori Robinson 
Rating:
5.0

A car freshener would help

Phyllis Damico 
Rating:
5.0

As expected

Ann Vorburger 
Rating:
5.0

Customer did not leave a comment.

A Shahid 
Rating:
5.0

I found the paperless process, especially scanning my driver's license at the counter, to be tedious. It definitely went slower than other times in the past when I've gotten paperwork and handed my license to the person at the counter.

Daniel Cleffi 
Rating:
2.0

The van that I rented was absolutely filthy and disgusting on the inside. I took pictures

Amy Lach 
Rating:
5.0

Customer did not leave a comment.

Thomas Johnson 
Rating:
4.0

Customer did not leave a comment.

Tracey Beale 
Rating:
1.0

I was overcharged. $157 which was supposed to be less than $50 It’s a scam. Your cheating students with less to no money.

Srikruth Sharma 
Rating:
1.0

Overcharged , dirty truck , bad location

Jordy Sanchez 
Rating:
5.0

Customer did not leave a comment.

iesha dunbar 
Rating:
3.0

Customer did not leave a comment.

Johbn Federice 
Rating:
5.0

Nice and close!

John Sheehan 
Rating:
5.0

Very helpful

Tammy Cheney 
Rating:
3.0

Customer did not leave a comment.

Nicole Stewart 
Rating:
3.0

Fraudulently charged my card 9 THOUSANDS DOLLARS

shaniah goldsmith 
Rating:
3.0

Customer did not leave a comment.

Lisa Mogavero 
Rating:
5.0

To be more friendly and greet people

Cynthia Rathbone 
Rating:
5.0

Easy exchange

Patrick Sanderlin 
Rating:
5.0

Customer did not leave a comment.

Douglas Doak 
Rating:
4.0

Customer did not leave a comment.

Edgar Rife 
Rating:
3.0

To maintan cleanless of uhaul and to always make sure basic maintence is kept up my uhaul had no washer fluild and dirty ,

Josie Timmel 
Rating:
5.0

The Eco Mart staff was excellent

Richard Sargent 
Rating:
5.0

All went well,but equipment not properly hooked up. N big deal. Still grade 9.5 out of 10

EUGENE BELTON 
Rating:
5.0

Customer did not leave a comment.

Adam Rainey 
Rating:
3.0

I should have gone to a U-Haul center but the booking service on U-Haul's website recommended the closest, and I'm new in my area so I went with it. I could not do self check-in despite booking it that way and finding out at the start of my reservation that I couldn't. The attendant originally did not have her portal log-in and asked me to check myself in. I booked furniture pads and a dolly; this location had neither. The floor of the truck was covered in a sticky sap-like material. You live and you learn! I went to the Main Street U-Haul center for the missing furniture pads and dolly. That was more pleasant.

Katherine Filchak 
Rating:
5.0

Customer did not leave a comment.

john rowland 
Rating:
5.0

As of now everything was perfect, the girl who helped me rent the vehicle was very friendly very polite and explained everything to me.

MD Navid 
Rating:
5.0

Customer did not leave a comment.

Kathleen DesJardins 
Rating:
5.0

Customer did not leave a comment.

angela kilgore 
Rating:
5.0

Customer did not leave a comment.

Kelsie Hoke 
Rating:
3.0

I was overcharged $10 and want able to get the refund.

lisa missico 
Rating:
3.0

We needed to use the van for a short amount of time to remove old furniture and pick up new furniture. The van was filthy. It smelled like cigarettes and stale bread and had a sticky substance all over the dash board, steering wheel, floor and seats. I wasn’t expecting a pristine inside but I wasn’t expecting that either.

Crystal RodriguezDabney 
Rating:
2.0

The employees were nice, but the truck (and the store for that matter) was FILTHY. They clearly did not clean it after the last person used it. We had to clean it out ourselves. The seats were dirty. There were gloves and chip bags in the front. It just was really dirty in there. We had to wipe everything down. The back of the truck was never swept out. It looked like it never ever was. I swept it but still had to lay a sheet down. And there was a phone charger, phone case, toys and wrappers. I have to rent a uhaul again for a move and I will be going to a regular uhaul location- not this convenience store one.

Nicole Stewart 
Rating:
2.0

Parking was insufficient to maneuver larger vehicles, requested equipment was unavailable and vehicle was dirty. Staff was friendly but unable to assist

Daniel P Shaver 
Rating:
1.0

Customer did not leave a comment.

Mark Berman 
Rating:
4.0

Customer did not leave a comment.

darryl Glasco 
Rating:
3.0

Customer did not leave a comment.

Rashida Guilford 
Rating:
5.0

Customer did not leave a comment.

AARONM WAGNER 
Rating:
2.0

I had made all the arrangements via phone. Pick up was 2:00 and never got out of parking lot till almost 4:00 It was a convenient store and when a customer came in to buy lottery cards the man helping us check out would have to stop and wait on customers. Then when I scanned my drivers license he had to do it 3 times because of the internet and not knowing what to do. It was very frustrating !!!! He had to call his boss for help 3 times ! Then he said we had to pay an additionsl $34.44 in order to get the keys, but yet he could not tell us what that charge was for....??? I had already paid $226.00 $5.00 environmental fee and taxes of $36.04 and insurance fee of $28.00 for a total of $295.04 I will be calling Uhaul to fiqure out why I had to pay that. I was not told I would have anybadditional fee !!!

DEBORAH ADAMS 
Rating:
3.0

Customer did not leave a comment.

JULIO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

kenneth Vetter 
Rating:
4.0

Customer did not leave a comment.

EDWIN TORRES 
Rating:
5.0

Customer did not leave a comment.

Sherri Benner 
Rating:
1.0

I had to clean the truck off myself in the freezing cold. The uhaul was stuck in the snow so I couldn’t leave until 30 mins later. Worst experience ever! I will never get a uhaul from this location again

Derrick White 
Rating:
4.0

The customer should be told, upon picking up the vehicle, that a text will soon arrive to evaluate the initial conditions of the van/truck.

Janet Clifford 
Rating:
5.0

I was pleased overall with my experience. I understand this location does not view U-Haul as their major business, but all went well and I would use this location in the future if needed.

Robert Scott 
Rating:
3.0

Mobile check-out was not working; what was supposed to make things quicker trapped me there for quite a while before I finally went inside to take care of check-out. Uhaul location fine, but shared with a gas station and a small parking lot (nowhere to leave your own car except on the street)

Lucas Lloyd 
Rating:
5.0

Pretty good truck just needs to be cleaned

STEPHANIEELIZABE ROGERS 
Rating:
3.0

Customer did not leave a comment.

EMILY ANNE WALDRON 
Rating:
5.0

Customer did not leave a comment.

LINDAMARIE DELBEL 
Rating:
5.0

I'm unsure about a fuel cost of over $20 despite returning the tank beyond the amount we received the van with. I would have liked a better explanation of the fees and charges. Van was clean and new - really appreciated it.

Amy Ostrowski 
Rating:
5.0

The owner was very courteous and caring

NAKISHA SANDERS 
Rating:
4.0

Fuel gauge was less than what was registered on invoice. I told the clerk before I departed.

MICHAEL A GRISANTI 
Rating:
4.0

I completed the information online, but then had to give it again at the site. Giving info online beforehand did not save time. Also, I requested no Safe Move online, but when I got to the rental place they charged me Safe Move and said it wasn't an option. It would be helpful to not have the choice online for Safe Move. Thank you!

MEGANELIZABETH MCMORROW 
Rating:
4.0

This was a very easy pick up and drop off. The help was very friendly and very helpful.

JACQUELINEDIANE O'BRIEN 
Rating:
3.0

I had to climb through brush to get into the cab. The interior was absolutely disgusting! I had to stop the truck, wash the grime from the steering wheel off my hands and wipe down the common touch points before proceeding. There was a very sticky drink spilled across the seats, in the cup holders and all over the floor. I hauled what needed to be moved and returned the truck as quickly as possible. I strongly recommend, in our covid world, to incorporate a cleaning protocol in between uses.

Andi Balland 
Rating:
3.0

The tank was NOT full when i received it , the front right tire has low air, the check engine light is on and everytime i hit the breaks i got a break warning. I was already late to my moving & went to the wrong location. i didn’t have the time to sit and wait for a new truck

Alexis Lagattuta 
Rating:
5.0

It was great super easy and fast and affordable

WAYMON III BROWN 
Rating:
5.0

The employee here was very nice and helpful with my return.

Neil Lanning 
Rating:
5.0

Woman behind the counter was very helpful

Anthony Grisanti 
Rating:
3.0

Customer did not leave a comment.

David Lott 
Rating:
2.0

This drop off location was a gas station and not easy to locate. The staff did not talk much, just did what she had to do and showed me her ipad indicating that I owed additional money for extra miles. No discussion. I asked why I owed $54 more dollars and she didn't say, just shrugged her shoulders. Very unprofessional. If there was a language barrier, it needs to be indicated somehow.

Julie Kukla 
Rating:
5.0

Customer did not leave a comment.

Rebecca Reilly 
Rating:
5.0

Customer did not leave a comment.

RICHARD STEVEN J BALLOTIN 
Rating:
5.0

Customer did not leave a comment.

MATTHEW FLITT 
Rating:
5.0

Customer did not leave a comment.

Jacob Darling 
Rating:
5.0

Customer did not leave a comment.

MARIONRUTH KIEKBUSCH 
Rating:
5.0

All good. Very satisfied

Rebecca Reilly 
Rating:
4.0

Customer did not leave a comment.

franklin palmeri 
Rating:
5.0

Customer did not leave a comment.

Abbas Husain 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JAMES DIPALMA 
Rating:
3.0

Your app/website didn't work for most things It had to do like scan my license or find my location so that I could return it correctly.

Devin Starkweather 
Rating:
3.0

Customer did not leave a comment.

JUDY A BORNGRABER 
Rating:
5.0

Customer did not leave a comment.

constance esch 
Rating:
3.0

Customer did not leave a comment.

AN QUOC BANH 
Rating:
3.0

Only comment is that the pickup location was no where near the original pickup location specified when the reservation was booked

John Lockwood 
Rating:
5.0

Customer did not leave a comment.

JASONP WHITE 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Kassem 
Rating:
5.0

Nothing

James Rice 
Rating:
4.0

This was a great location to drop off the truck! Right in my neighborhood. Thank you!

NEILA DIEGELMAN 
No reviews have been submitted for this location.

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