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William Brown
Customer Reviews for Eastside Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couldn’t figure out where to drop it off at first location, so I drove to another location that wasn’t open. Drove back to the first location, got locked in by the gate. And they charged me another 65 dollars
cody mccutcheonGreat place and well maintained. Jody is so nice and always answered questions promptly. Would definitely use again if I need storage space.
Scott Chronister | Overall ExperienceGreat place and great people.
Scott Bronson | Overall ExperienceExcellent experience! Thank you for working with us!
Tanya Hirsch | Overall ExperienceThis location was closed the day I returned the rental. I was unable to reach anyone by phone, as to where I needed to leave the truck key.
Kenny RobisonI made a reservation at this location but when I arrived was told they they were closed and I would need to go to another location. Thankfully, the attendant was willing to go the extra mile on their vacation and assist. Appreciative of their help despite the confusion about the where I needed to pick up the Uhaul.
Alexander BattagliaThanks!
Beth Graham | Overall ExperienceJody Harris, the owner of Eastside Self Storage and a U-Haul dealer, was great to work with! So professional! Jody made herself available via phone all during my Saturday move. Excellent service!
Ken Harrisondrop box had a lock on it and we weren’t given a code. had to call multiple times to get someone to answer and tell us the code to drop off the keys.
Mary sturmVery thankful for employee who helped us--so so helpful and kind!!
HANNAH GLIEMANNJody was extremely helpful!
VERNON KISERFriendly staff and so easy to work with
Jennifer Dersam | Overall ExperienceJody was great to work with. The online drop off was a bot annoying because you have to take multiple pictures
Mohsen DadashiThe staff was friendly and helpful. Facility is in a good location. I would use them again.
Becky Howard | Overall ExperienceNothing -- very efficient.
Thresha CantrellGreat service and very clean
Lesley Helms | Overall ExperienceUsed this storage for my college student over the summer and it was much easier than hauling everything home then back again in the fall. Very easy to deal with the manager and she promptly returned any calls or emails.
Lisa Mohr | Overall ExperienceGreat customer service! very accommodating. Called me to make sure I had everything I needed to return my vehicle after hours to her location. Very kind.
Jayson FeblesThank you for your superior service!
Matthew Merriott | Overall ExperienceSo easy and convenient!
Julie ZanoneJust dropped the truck off in a parking lot.
Tyler BrownJodi was always very nice and helpful. I would recommend this place for sure.
Chris Rowe | Overall ExperienceShe was the nicest lady
Lynn Johnson | Overall ExperienceGreat location, easy access and we enjoyed our use of the storage space
Girl Scouts Diamonds SOWACO Service Unit | Overall ExperienceBest rental experience we have ever had. Fast, east, clean. Very helpful
Sam PalmerConvenient, easy access, and secure.
Lisa Jo Crews | Overall ExperienceThe lady that checked us in, started up the truck and had it warm ahead of our arrival. We walked around the truck and the additional items we added. She was very courteous, helpful and nice. I already like your company but she went above and beyond leaving a great impression of U-Haul. Thank you
Steven SchaefferVery good place to store your things
Elton Matthews | Overall ExperienceJody was always wonderful, easy to contact and helpful! The storage units were clean and with the gate access I didn't have to worry about anything. I rented one unit and a few months later realized I needed another. Jody went out of her way to get one for me as close to the other as she could. Great customer service!
Sara Glenn | Overall ExperienceVery clean facility.
Billie Davison | Overall ExperienceI had a positive experience. The lady who set up my paperwork was very helpful and explained everything thoroughly to me. Clean well maintained units. Fair pricing. Overall very pleased with the experience and i will be using Eastside storage for my storage needs in the future.
Kayla Faux | Overall ExperienceThe owner volunteered how I could save $45.00 by returning the truck to a different place. She didn't have to do that and I sincerely appreciate her effort to save me money!
JOE MULLINSWould be great if the truck had a light in the back of the trailer area for night time moving. We couldn’t see very well inside the trailer.
Stephanie OelschlaegerFast, easy and friendly service
Jackie AllenGreat customer service
Karry Baggettthey kept me informed on when my vehicle was ready. By sending me texts.
Greg HedglinGreat management
Steven Van BuskirkIt would be helpful if the ratchets on the tow dolly are replaced or oiled frequently. They were rusted out pretty bad which makes it hard to secure the tires. I’ve seen this on previous tow dolly rentals in other locations. I think this is something Uhaul in general could do better on.
Jonathan WrightBest Uhaul experience I've ever had and I've rented alot of uhaul trucks. Jodi was more than helpful and I wouldn't hesitate to do business with her again
jessie williamsbest experience I have ever had renting a truck.
Sam PalmerJody was super helpful. There was an issue with mileage when I checked in, but she ran it down and made sure everything was right. Thanks!
Shelby HeflinThe person was extremely helpful in assisting us during drop off in pouring rain. She provided excellent customer service.
Pamela JonesPoor management, took forever and didnt seem to know what he was doing.
carman boggsJodie does a great job
JIM HUGHESGreat location and service. Very easy and quick in and out.
Steve PrinzOverall bad experience and stressful
Mona RichardsonExcellent service for after hours drop off. Great communication. I left personal keys in the truck and the owner of Eastside Mini Storage contacted me immediately and made sure I got my keys. Would highly recommend this location.
Letecia YarbroughNot a poor establishment, just not well run.
Kyle Brooks | Overall ExperienceEfficient and friendly staff!
Deana Reinhardt | Overall ExperiencePersonnel was very friendly and polite. Internet service extremely slow to print out the contract
andrea williamsonProfessional and helpful! I would definitely recommend Eastside Self Storage.
Frank Putnam | Overall ExperienceGreat!!
Bob Killian | Overall ExperienceJody Harris at Eastside Self Storage and her customer-centric approach helped to make this one of the best moving experience that I've had in my life. I would highlly recommend!
RICHARD REYNOLDS | Overall ExperienceI would highly recommend!! Staff was so helpful making sure daughter's things were stored properly and even sent us pics of how things were safely put away by moving co. A++ Service & Storage
Rowena Wardrip | Overall ExperienceThe customer service was supreme and I would recommend this storage facility to others as well as use them again in the future.
Charlotte Bell | Overall ExperienceI would highly recommend this facility!! The owner was professional and extremely efficient and made the entire process simple!!!
Alicia Ramirez | Overall ExperienceFriendly people. Down to earth.
RICHARD EARNHARDT | Overall ExperienceEast Side Self Storage was so helpful to us! They were so kind , it’s so clean and close to the University . We will always use them. they made it so easy for us. Excellent customer service
Faith Moeller | Overall ExperienceNone
MITCHELL MAHAN | Overall ExperienceI drove to five U-Haul locations, and all told me there was not a trailer available in Northwest Arkansas. This woman found me one within an hour and I was able to get the mower to the shop before the weekend. I am so grateful for her help.
carole falknerThis is not the location I dropped the truck off at. I returned the truck to the same location where it was picked up at. The staff at 4450 E huntsville Rd, couldn't set the return location to be the same address for reasons unknown.
Michael Sloan