Customer Reviews for Eastside Self Storage
(U-Haul Neighborhood Dealer)

103 reviews

3530 E Huntsville Rd   Fayetteville, AR 72701

(479) 439-4100

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 4/26/2024: Closed
  • 5/15/2024: Closed
  • 5/16/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 6/28/2024: Closed
  • 7/25/2024: Closed
  • 7/26/2024: Closed
  • 8/23/2024: Closed
  • 10/25/2024: Closed
  • 11/14/2024: Closed
  • 11/15/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(479) 439-4100

3530 E Huntsville Rd
Fayetteville, AR 72701

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 4/26/2024: Closed
  • 5/15/2024: Closed
  • 5/16/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 6/28/2024: Closed
  • 7/25/2024: Closed
  • 7/26/2024: Closed
  • 8/23/2024: Closed
  • 10/25/2024: Closed
  • 11/14/2024: Closed
  • 11/15/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

William Brown 
Rating:
5.0

Customer did not leave a comment.

larry beard 
Rating:
1.0

Couldn’t figure out where to drop it off at first location, so I drove to another location that wasn’t open. Drove back to the first location, got locked in by the gate. And they charged me another 65 dollars

cody mccutcheon 
Rating:
3.0

Customer did not leave a comment.

Marla Worsham 
Rating:
5.0

Customer did not leave a comment.

Suzannah Amos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaren Whisler  |  Overall Experience 
Rating:
5.0

Great place and well maintained. Jody is so nice and always answered questions promptly. Would definitely use again if I need storage space.

Scott Chronister  |  Overall Experience 
Rating:
5.0

Great place and great people.

Scott Bronson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Paul  |  Overall Experience 
Rating:
5.0

Excellent experience! Thank you for working with us!

Tanya Hirsch  |  Overall Experience 
Rating:
3.0

This location was closed the day I returned the rental. I was unable to reach anyone by phone, as to where I needed to leave the truck key.

Kenny Robison 
Rating:
3.0

I made a reservation at this location but when I arrived was told they they were closed and I would need to go to another location. Thankfully, the attendant was willing to go the extra mile on their vacation and assist. Appreciative of their help despite the confusion about the where I needed to pick up the Uhaul.

Alexander Battaglia 
Rating:
5.0

Thanks!

Beth Graham  |  Overall Experience 
Rating:
5.0

Jody Harris, the owner of Eastside Self Storage and a U-Haul dealer, was great to work with! So professional! Jody made herself available via phone all during my Saturday move. Excellent service!

Ken Harrison 
Rating:
3.0

drop box had a lock on it and we weren’t given a code. had to call multiple times to get someone to answer and tell us the code to drop off the keys.

Mary sturm 
Rating:
5.0

Customer did not leave a comment.

SHANE WARD 
Rating:
5.0

Customer did not leave a comment.

Tina Hall 
Rating:
5.0

Customer did not leave a comment.

Amanda Stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne Dickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Kiser  |  Overall Experience 
Rating:
5.0

Very thankful for employee who helped us--so so helpful and kind!!

HANNAH GLIEMANN 
Rating:
5.0

Jody was extremely helpful!

VERNON KISER 
Rating:
5.0

Friendly staff and so easy to work with

Jennifer Dersam  |  Overall Experience 
Rating:
5.0

Jody was great to work with. The online drop off was a bot annoying because you have to take multiple pictures

Mohsen Dadashi 
Rating:
5.0

The staff was friendly and helpful. Facility is in a good location. I would use them again.

Becky Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Cullins  |  Overall Experience 
Rating:
5.0

Nothing -- very efficient.

Thresha Cantrell 
Rating:
5.0

Great service and very clean

Lesley Helms  |  Overall Experience 
Rating:
5.0

Used this storage for my college student over the summer and it was much easier than hauling everything home then back again in the fall. Very easy to deal with the manager and she promptly returned any calls or emails.

Lisa Mohr  |  Overall Experience 
Rating:
5.0

Great customer service! very accommodating. Called me to make sure I had everything I needed to return my vehicle after hours to her location. Very kind.

Jayson Febles 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DICKHUT 
Rating:
5.0

Thank you for your superior service!

Matthew Merriott  |  Overall Experience 
Rating:
5.0

So easy and convenient!

Julie Zanone 
Rating:
5.0

Customer did not leave a comment.

Robert Downey 
Rating:
4.0

Just dropped the truck off in a parking lot.

Tyler Brown 
Rating:
5.0

Jodi was always very nice and helpful. I would recommend this place for sure.

Chris Rowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN BYRD 
Rating:
5.0

She was the nicest lady

Lynn Johnson  |  Overall Experience 
Rating:
5.0

Great location, easy access and we enjoyed our use of the storage space

Girl Scouts Diamonds SOWACO Service Unit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Moseley 
Rating:
5.0

Customer did not leave a comment.

Scott Schroeder  |  Overall Experience 
Rating:
5.0

Best rental experience we have ever had. Fast, east, clean. Very helpful

Sam Palmer 
Rating:
5.0

Customer did not leave a comment.

LUIS PAGANELLI MARIN 
Rating:
5.0

Convenient, easy access, and secure.

Lisa Jo Crews  |  Overall Experience 
Rating:
5.0

The lady that checked us in, started up the truck and had it warm ahead of our arrival. We walked around the truck and the additional items we added. She was very courteous, helpful and nice. I already like your company but she went above and beyond leaving a great impression of U-Haul. Thank you

Steven Schaeffer 
Rating:
5.0

Customer did not leave a comment.

stigge shawn 
Rating:
5.0

Customer did not leave a comment.

MIKE BRINSON 
Rating:
5.0

Very good place to store your things

Elton Matthews  |  Overall Experience 
Rating:
5.0

Jody was always wonderful, easy to contact and helpful! The storage units were clean and with the gate access I didn't have to worry about anything. I rented one unit and a few months later realized I needed another. Jody went out of her way to get one for me as close to the other as she could. Great customer service!

Sara Glenn  |  Overall Experience 
Rating:
5.0

Very clean facility.

Billie Davison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter Eddings  |  Overall Experience 
Rating:
5.0

I had a positive experience. The lady who set up my paperwork was very helpful and explained everything thoroughly to me. Clean well maintained units. Fair pricing. Overall very pleased with the experience and i will be using Eastside storage for my storage needs in the future.

Kayla Faux  |  Overall Experience 
Rating:
5.0

The owner volunteered how I could save $45.00 by returning the truck to a different place. She didn't have to do that and I sincerely appreciate her effort to save me money!

JOE MULLINS 
Rating:
5.0

Would be great if the truck had a light in the back of the trailer area for night time moving. We couldn’t see very well inside the trailer.

Stephanie Oelschlaeger 
Rating:
5.0

Fast, easy and friendly service

Jackie Allen 
Rating:
3.0

Customer did not leave a comment.

Charles Wayne Faux 
Rating:
5.0

Great customer service

Karry Baggett 
Rating:
5.0

Customer did not leave a comment.

James Astleford 
Rating:
5.0

they kept me informed on when my vehicle was ready. By sending me texts.

Greg Hedglin 
Rating:
3.0

Customer did not leave a comment.

Paul Yemma 
Rating:
5.0

Customer did not leave a comment.

Richard Fowler 
Rating:
5.0

Great management

Steven Van Buskirk 
Rating:
4.0

Customer did not leave a comment.

Edward Schieffler 
Rating:
5.0

Customer did not leave a comment.

Malcolm Clanton 
Rating:
5.0

It would be helpful if the ratchets on the tow dolly are replaced or oiled frequently. They were rusted out pretty bad which makes it hard to secure the tires. I’ve seen this on previous tow dolly rentals in other locations. I think this is something Uhaul in general could do better on.

Jonathan Wright 
Rating:
5.0

Customer did not leave a comment.

Rebecca Wright 
Rating:
5.0

Customer did not leave a comment.

Dylan ballard 
Rating:
5.0

Best Uhaul experience I've ever had and I've rented alot of uhaul trucks. Jodi was more than helpful and I wouldn't hesitate to do business with her again

jessie williams 
Rating:
5.0

Customer did not leave a comment.

Kody Pait 
Rating:
5.0

best experience I have ever had renting a truck.

Sam Palmer 
Rating:
5.0

Jody was super helpful. There was an issue with mileage when I checked in, but she ran it down and made sure everything was right. Thanks!

Shelby Heflin 
Rating:
5.0

Customer did not leave a comment.

Larry Davenport 
Rating:
5.0

The person was extremely helpful in assisting us during drop off in pouring rain. She provided excellent customer service.

Pamela Jones 
Rating:
5.0

Customer did not leave a comment.

Ruth Redden 
Rating:
4.0

Customer did not leave a comment.

Danielle Zaleski 
Rating:
5.0

Customer did not leave a comment.

Terri Brown 
Rating:
1.0

Poor management, took forever and didnt seem to know what he was doing.

carman boggs 
Rating:
5.0

Jodie does a great job

JIM HUGHES 
Rating:
5.0

Customer did not leave a comment.

Eric Folkerth 
Rating:
4.0

Customer did not leave a comment.

Hannah Hoag 
Rating:
3.0

Customer did not leave a comment.

Melissa Lewis 
Rating:
5.0

Great location and service. Very easy and quick in and out.

Steve Prinz 
Rating:
1.0

Overall bad experience and stressful

Mona Richardson 
Rating:
5.0

Excellent service for after hours drop off. Great communication. I left personal keys in the truck and the owner of Eastside Mini Storage contacted me immediately and made sure I got my keys. Would highly recommend this location.

Letecia Yarbrough 
Rating:
2.0

Not a poor establishment, just not well run.

Kyle Brooks  |  Overall Experience 
Rating:
5.0

Efficient and friendly staff!

Deana Reinhardt  |  Overall Experience 
Rating:
3.0

Personnel was very friendly and polite. Internet service extremely slow to print out the contract

andrea williamson 
Rating:
5.0

Customer did not leave a comment.

Deana Reinhardt 
Rating:
5.0

Professional and helpful! I would definitely recommend Eastside Self Storage.

Frank Putnam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Bolling 
Rating:
5.0

Customer did not leave a comment.

Joshua Vaughn 
Rating:
5.0

Great!!

Bob Killian  |  Overall Experience 
Rating:
5.0

Jody Harris at Eastside Self Storage and her customer-centric approach helped to make this one of the best moving experience that I've had in my life. I would highlly recommend!

RICHARD REYNOLDS  |  Overall Experience 
Rating:
5.0

I would highly recommend!! Staff was so helpful making sure daughter's things were stored properly and even sent us pics of how things were safely put away by moving co. A++ Service & Storage

Rowena Wardrip  |  Overall Experience 
Rating:
5.0

The customer service was supreme and I would recommend this storage facility to others as well as use them again in the future.

Charlotte Bell  |  Overall Experience 
Rating:
5.0

I would highly recommend this facility!! The owner was professional and extremely efficient and made the entire process simple!!!

Alicia Ramirez  |  Overall Experience 
Rating:
5.0

Friendly people. Down to earth.

RICHARD EARNHARDT  |  Overall Experience 
Rating:
5.0

East Side Self Storage was so helpful to us! They were so kind , it’s so clean and close to the University . We will always use them. they made it so easy for us. Excellent customer service

Faith Moeller  |  Overall Experience 
Rating:
5.0

None

MITCHELL MAHAN  |  Overall Experience 
Rating:
5.0

I drove to five U-Haul locations, and all told me there was not a trailer available in Northwest Arkansas. This woman found me one within an hour and I was able to get the mower to the shop before the weekend. I am so grateful for her help.

carole falkner 
Rating:
5.0

Customer did not leave a comment.

Jeff Campbell 
Rating:
2.0

This is not the location I dropped the truck off at. I returned the truck to the same location where it was picked up at. The staff at 4450 E huntsville Rd, couldn't set the return location to be the same address for reasons unknown.

Michael Sloan 
No reviews have been submitted for this location.

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