Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was in perfect condition and all went well
Hector Parent
Rating:
2.0
Over priced
Nikkita Tallman
Rating:
4.0
-make sure to double check the mileage before leaving. I had trouble when returning the vehicle I'd rented as the person who filled in the information upon registration made an error...the correction of this error took over 20 minutes... 20 minutes of precious daylight driving time (I had another hour highway driving to return to my starting point).. Add insult, the fact that I had to wait due to UHAUL error, it kind of blew my mind, re: gracious customer service, the UHAUL had the nerve of adding the charge for ONE MILE OVER ESTIMATE !!!! Are you kidding me???? really???!! making a client wait over 20 minutes for a company error!!????and then making them pay for ONE MILE !!!
Public relations is NOT your forte!!! It may be only be just over a dollar , but... that's not really the point.. It just felt a bit petty on your part....If it wasn't for the professionalism on the agent at that location, I would not be recommending to anyone to use UHaul , ever!!.. but, as it is, the person did the best the occasion required which I am ever so grateful for...tho... she could also have suggested that the additional charge be negated due to the inconvenience to their customer (ie..me ).
Susan Miller
Rating:
5.0
Customer did not leave a comment.
Brittany Armstrong
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amber Marcoux
|
Overall Experience
Rating:
5.0
East Side Storage was a convenient one stop shop for all moving and storage needs, wide selection of moving boxes, supplies, friendly staff.. Clean, secure and modern self storage facility and only 6 minuets from Peace River! They have local charity storage unit where good used items are donated, when the unit is full they auction it off online and all $ proceeds are donated to a majority vote community non-profit group like the SPCA or soup kitchen for example. So if you’re moving and have something to donate don’t forget! 🎗️
ALAIN RUEL
Rating:
5.0
good signage, easy access, clean organized yard
Richard S Brickwood
Rating:
5.0
Very nice
Cornelius Reimer Peters
Rating:
5.0
Customer did not leave a comment.
Shirley Lee
Rating:
5.0
Excellent storage facility and helpful friendly staff.
Kim Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles BULL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
don perreault
Rating:
5.0
Very nice people to deal with an good equipment with good rates 👌🏾
William Oslie
Rating:
5.0
Customer did not leave a comment.
Darlene Hachey
|
Overall Experience
Rating:
5.0
I will use this facility whenever i can it came in good use for the summer
Alice Laboucan
|
Overall Experience
Rating:
5.0
This is the second time I’ve used them well satisfied both times
Margo Larose
|
Overall Experience
Rating:
5.0
Was paying a $1 a day but they raised their fees to $2 a day which was to expensive for us.
Larry Dragon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teena Flemming
Rating:
5.0
Customer did not leave a comment.
Heinrich Friesen
|
Overall Experience
Rating:
5.0
Lori and Emily were very helpful!
Gary Sasseville
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Alain Ruel
Rating:
3.0
The ladies were friendly but couldn't help with complaint
Darcy Thomas
Rating:
5.0
Customer did not leave a comment.
Robert Bacon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON HINSON
Rating:
5.0
Great place, except they increased the rates for the RV back-in spots by 66%. The increase was too substantial at one time. Now I can justify getting a lake lot.
Tatum Young
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim McDonald
Rating:
5.0
Customer did not leave a comment.
Mitch Krecsy
|
Overall Experience
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️
Alain Ruel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gilbert JONES
Rating:
5.0
Customer did not leave a comment.
Shauna Badger
Rating:
5.0
Customer did not leave a comment.
Aaron Solon
Rating:
5.0
Customer did not leave a comment.
Donald Ross
|
Overall Experience
Rating:
4.0
All good
Peter Holden
Rating:
5.0
Customer did not leave a comment.
Gordon Ellis
Rating:
5.0
Customer did not leave a comment.
Ross Lehune
Rating:
5.0
Was a great place to store our Motor home, clean and easily accessible!!
ROGER ASHFIELD
|
Overall Experience
Rating:
5.0
Modern clean facility overall, well lit and security cams all over.. Recommended choice by my parents and glad I took their advice.
MICHAEL GUERTIN
|
Overall Experience
Rating:
5.0
The staff was courteous and went beyond expectations to look after me and my stored items. The prices are more than reasonable and quite comparable.
Craig Mckelvie
|
Overall Experience
Rating:
5.0
Better location signs it was very hard to find
Anthony Cummings
Rating:
5.0
What a difference!! The drop off location was amazing! I was dealing with the regional manager for Westlock by now, but a smooth drop off with the small exception of them being rather difficult to find initially. I got my receipt promptly once the office opened. Contact was responded to immediately- and I was never made to feel like my bad experience with Westlock was invalid or tiresome. If anything, they seemed to want all the harder to at least have one positive experience for me in the whole thing. Exceptionally friendly staff- despite the office being closed I was greeted by the onsite manager- I guess I looked a little lost, lol- and given clear direction on where to park the truck, when to expect my receipt, and the method of it, etc.
All in all, a relief after the horror of the pick up!
tara ledden
Rating:
5.0
Customer did not leave a comment.
Joan Setz
Rating:
5.0
The customer service was awesome, friendly and helpful.
Mark Kelly
Rating:
5.0
We have been using East Side Storage for many years to store our RV in the winter. The customer service is fantastic. We needed to get our RV out earlier than usual this spring. All we had to do was ask for some help moving some snow to access our RV and it was done. Followed up with a friendly email to let us know it was done. That follow up was very helpful.
The facility is very secure.
We would definitely recommend East Side Storage.
Troy and Shelley Robinson
Troy Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn COLE
Rating:
3.0
Customer did not leave a comment.
Jason Walsh
Rating:
4.0
Customer did not leave a comment.
John Westra
Rating:
5.0
Having a trailer dolly to help with hook up would be helpful and save possible back injuries on staff and customers.
Jennifer Anderson
Rating:
5.0
Very friendly and helpful staff
Vince McIntyre
Rating:
5.0
Customer did not leave a comment.
Dale Cyre
Rating:
5.0
Very professional. Very knowledgeable and helpful. Both locations are highly recommended. Thanks. 😃
Keith Yampolsky
Rating:
5.0
do a more thorell inspection of the power train
BERNIE DOLL
Rating:
5.0
Customer did not leave a comment.
Cheryl Cairns
Rating:
5.0
Customer did not leave a comment.
GORDON DRYDEN
Rating:
5.0
Customer did not leave a comment.
Simi Sylvain
Rating:
5.0
Customer did not leave a comment.
Wyatt Halabisky
Rating:
5.0
Customer did not leave a comment.
Melissa Kruger
Rating:
5.0
Would definitely recommend this facility, my experience was totally positive!
Marj Briscoe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Hildahl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas Wilkinson
Rating:
5.0
The gas. Why can't vehicles start out with a full tank? So much easier to top up the tank instead of trying to exact on let's say the 5/8 of a tank you started out with.
John Nergaard
Rating:
3.0
The staff at East Side Storage made the arrangements for the truck and explained that UHaul couldn’t guarantee that it would be in Peace River for us. We were thrilled to find we didn’t need to fetch it because the move was from property 90 minutes north of Peace River. Everything went smoothly. I appreciated a call from UHAUL 36 hours before we were to get the truck, confirming that it would be in Peace River when we needed it. Stress-reliever! The truck was perfect for the job. The men appreciated the ramp & all the tie straps. Good job, everyone.
Janice Darling
Rating:
5.0
Customer did not leave a comment.
Mark Boychuk
Rating:
5.0
Customer did not leave a comment.
Brett Casey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arleyne Eldridge
Rating:
5.0
This place is excellent all the way around !!
Tony Prpich
|
Overall Experience
Rating:
2.0
Worker was very slow and on his phone the whole time he was helping me.
Gillian Wourms
Rating:
5.0
Over all the problem is not the locations about dealers . THE PROBLEM LIES WITH BOOKING , ROUTING AND ANYTHING CONNECTED TO U HAUL . Wouldn't recommend their use to anyone . WPRST cpmpany I've ever had the misfortune to deal with .Don't bothe rbooking as they do not honor their commitment. Give you a loust $50. to cover themselves when things go wrong
Charles Wise
Rating:
4.0
Customer did not leave a comment.
Kelly Mohr
Rating:
5.0
Triple check the hook-up.
Terry Dashcavich
Rating:
5.0
Very happy with service
jp tremblay
|
Overall Experience
Rating:
5.0
U-haul representative was very professional and helpful. I highly recommend this location. It is far from city but the service you receive is worthwhile.
Gurkirpal Singh
Rating:
4.0
My original reservation was for a 15 foot truck. Shortly after making the reservation I was contacted by a representative from U-Haul to say that this size vehicle would not be available but they could supply a 10 foot truck at the same location. When I arrived at the North End Reddi Mart as per my reservation I was told they had no truck for me. I was then told to go to the East Side Storage location which is much further out of town. They too did not have a truck for me as per my reservation. They did however let me use a larger truck for the few hours that I needed it. I would say that the location helped me out but the overall service from U-Haul was terrible.
Mark French
Rating:
5.0
Customer did not leave a comment.
Maurce Houle
Rating:
5.0
The only improvement would be to open earlier.
Ricky FINDLAY
Rating:
4.0
Customer did not leave a comment.
Daniel Roth
Rating:
4.0
Customer did not leave a comment.
Glenn Lounsbury
Rating:
4.0
Customer did not leave a comment.
genalyn untalyn
Rating:
5.0
Customer did not leave a comment.
Joan SETZ
Rating:
5.0
Great front counter staff, helpful and friendly
Courtney Bolduc
Rating:
5.0
Easy access, great service!
Bonnie Clarke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas Lowe
Rating:
3.0
Terrible, except for 1 guy I spoke to on the phone. He was understanding and made this experience a bit better
Niama Ajugo
Rating:
5.0
Customer did not leave a comment.
JACK Stahl
Rating:
5.0
Great secure storage facility, paved drive up units was a bonus.
Dominique Boily
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stefan Singer
Rating:
3.0
Customer did not leave a comment.
Randy WINTERBURN
Rating:
5.0
Customer did not leave a comment.
Marilyn Douglas
|
Overall Experience
Rating:
5.0
Change nothing at this location. LET THE PEOPLE WORKING HERE KNOW THEY WERE AWESOME
Johan NEUFELD
Rating:
5.0
Customer did not leave a comment.
Glen Garrett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Krushelnicki
Rating:
5.0
Had a marker light and the rear door latch broken upon pickup. Made latching the door hard but still doable. Friendly and very helpful staff on site which made the pickup process a breeze!!
Trenton GACH
Rating:
5.0
Customer did not leave a comment.
David Neufeld
Rating:
5.0
After not being able to pick up at another location due to them being closed for the holidays, the gentleman at East Side Storage came in on his day off to accommodate me. Highly recommend.
Nikolaus Mayinger
Rating:
5.0
Customer did not leave a comment.
Sean Pumphrey
Rating:
5.0
Customer did not leave a comment.
JACK Stahl
Rating:
5.0
Customer did not leave a comment.
Samantha Pawlowich
Rating:
5.0
Customer did not leave a comment.
Trae Miscampbell
Rating:
1.0
Call me to know
Raphael MARQUIS
Rating:
5.0
Customer did not leave a comment.
Gordon Ellis
Rating:
5.0
Nice helpful staff. Easy drop off
Wes Thompson
Rating:
5.0
Everyone I spoke with from your staff have been most helpful and understanding. I highly recommend this facility. Thank you.
Georgia Homan
|
Overall Experience
Rating:
5.0
Second time I used this storage, I will use it again. Thanks !!
Randy Door
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jocelyn SAWCHUK
Rating:
5.0
No improvements needed. Every thing was very satisfactory.
Con Wolansky
Rating:
5.0
Employees were very pleasant and helpful. Location was easy to find.
Jonathan De castro
Rating:
5.0
Connor did an awesome job hooking up the tow dolly and safely securing my car. Really appreciate it!
Ashley KLYMIUK
Rating:
5.0
Customer did not leave a comment.
Trenton Gach
Rating:
5.0
Customer did not leave a comment.
Peter UNRAU
Rating:
5.0
Friendly knowledgeable staff!
Dakota OSTROWSKI
Rating:
5.0
Customer did not leave a comment.
Arlene Thunder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johannes Lock
Rating:
5.0
Customer did not leave a comment.
Daniel Chamberlain
Rating:
5.0
They even hooked everything up for me. In the past I always did it myself but not with East Side Storage in Peace River! They were just wonderful. They had great service and were extremely polite. Thanks for the great service! Will definitely go back again.
Katherine Pelkie
Rating:
5.0
Customer did not leave a comment.
TEDD WHILLAMS
Rating:
5.0
Customer did not leave a comment.
Carolyn COLE
Rating:
5.0
Customer did not leave a comment.
Matthew LINNARD
Rating:
5.0
Customer did not leave a comment.
Peace River Municipal Library
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Neustaeter
Rating:
5.0
Customer did not leave a comment.
Mitchell Kohut
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwen Morrison
Rating:
5.0
Customer did not leave a comment.
Ao Ma
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard CARTER
Rating:
5.0
Thanks so much for accommodating us when we needed it and making the payment process seamless. Would definitely recommend to others as the unit was clean, easy to secure and accessible to the main highway. It also helped tremendously that the UHaul drop off was at the same location.
Rodney Schmidt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katie Cannon
Rating:
5.0
It was really good, I went and talked to the lady, she told me what was going on, I asked where to park the trailer and she had everything completed when I walked back in.
Kelly Mohr
Rating:
4.0
Customer did not leave a comment.
Richard ROCHON
Rating:
5.0
Customer did not leave a comment.
Jesse Oreilly
|
Overall Experience
Rating:
5.0
It was great and the staff were awesome! The only part that could use an improvement I'd say would be the u-haul computer system, as it was very slow and took forever to register. I don't know if it was maybe due to a poor internet connection or not!
Darcy Gosselin
Rating:
5.0
All was very well, 👍
Yvan Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Curry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Jane Pearson
|
Overall Experience
Rating:
5.0
Great service and staff
Pearleen Kanewopasikot
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micheal Weeks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Burl Hees
|
Overall Experience
Rating:
5.0
Always very clean and well maintained. There was one time recently when the gate wouldn't open, and the office was closed- there was still someone available to run over and help us out explaining they were having issues with the gate, which got fixed shortly after. Always very friendly and professional. Highly recommended.
TROY ROBINSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dave sutton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris Pitman
|
Overall Experience
Rating:
5.0
Great storage facility very helpful and friendly staff highly recommend!
LINDA PRUDHOLME
|
Overall Experience
Rating:
5.0
I rented a storage unit for just under two years, fair price, very secure facility and very helpful staff. Definitely recommend this Buisness!