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dennis k
Customer Reviews for East Central Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't think of any.
Jeff RNothing
dennis kVery nice
Henry HVery nice place! Employees were friendly and helpful. They even have farm fresh eggs for $3/dozen!!
Robyn DN/A
Donna MVery helpful and accommodating. Friendly and professional. The equipment was in excellent shape and traveled well.
TOM LDon't give truck away
John EKeep up the good work!
David MHave the keys to the right truck in the lock box
TYLER SWe spent 30 minutes trying to check in online. After we finally got checked in everything went well.
Lydia OI shouldn't have to call 3 different numbers and sit on hold for 45 minutes to pick up a truck.
Tyler SIt took a great deal of time for the person to finalize my rental - 45 minutes and I was the only person, did everything online ahead of time as well and even paid ahead of time.
Nancy MThe gentleman working at the center had no knowledge of U-Haul, no idea how to deliver my truck, conduct an inspection or even find the keys that were in the lock-box. I was nearly late to meet my moving help because it took him so long to figure out how to do his job.
Stanley FBeyond the fact this was over an hour from my preferred pickup location I am fine with this.
Steven PNever saw the furniture blankets or the dolly. Other than that, everything was fine.
Mark JThe folks there were super helpful. I did have to drive out of my way to pick up the trailer, but I am glad I worked with the guy that I did.
Oryol DPerfect, efficient..no stress!
Andrew STruck was nasty also switched my pickup location 60 miles away from my house. The day before my move!
Timothy SUhaul used to be the go to place for moving yourself. Since they started "farming" their business out to all these other businesses - there has been nothing but challenges. The trucks where they are supposed to - and, nobody notifies you until you arrive the morning of your move. Then, they find the truck you want 20 miles away - so, you go there to find out that business is currently closed. It's only by chance that the owner of that business stops to check on something at just the right - and, HIS willingness to help us get the truck we reserved - that our plans worked out at all. This is the 2nd time in two rentals that things did not work out as they should have - using UHAUL - and, I assure you I will find other options for our next move and for anyone that asks me about who they should use in my business. NOT UHAUL - unless they go back to working for a living and standing behind their product and services like they once did. HORRIBLE EXPERIENCES!!
Daniel PThe uhaul company (corporate) text that’s sent to customers to return the rental vehicle should warn people ahead of time that they’ll need photos, it’s not a one-step process, and to hang onto the keys until completed.
John TNothing it was great service and help
dennis kYour Call Center Corporate Accounts Representative, Nannette is not very customer service oriented. Her tone and responses are as negative as they could be. This is a reoccurrence. You can tell she doesn't like what she does as it is very apparent.
MICHAEL BI was scheduled to pick up on Fri because they weren't open on Sat. Made a call, they were open on Sat so said I would be there on Sat instead of Fri. U Haul cancelled my order because I didn't pick up on Fri. I travelled 72 miles to get the dolly. I was able to get the dolly finally, thanks to to gentleman there.
Dane BThe trailer was filthy! Never has it been cleaned outside. The interior leaked water. Upon rental it was musty inside and wet. Upon drop off it was wet from a rain storm we had been through. Luckily, nothing was ruined! We had been short 2 moving blankets and didn't find out until later and they were closed. Not happy!!!
oliver rWe were very pleased with the trailer and that was pick up to drop. Off.
Jean SEasy. They were closed but allowed me to drop the trailer off anyway.
Elizabeth BThe young man that check us out was very helpful and positive.
Greg RMoving labor at Fargo did not have a working phone.
Wesley WThese guys at East Central do a outstanding service for us.
dennis kMake sure they know how to rent a uhaul.
William PEverything was dirty and I felt that I was looked down upon because I refused the trailer insurance.
Brooks DNothing. All went smoothly. Great job! Super friendly.
Pieter BThe guys was very friendly and accommodating as he waited for us to get there as were going to be 10 minutes late. I would recommend this place to anyone.
Patrick SWe were sent to a location 15 miles out of the way, and then charged when we went over miles... and paid way more for gas. Very disappointed.
Kelly JEast central towing billed me for a fence i did not hit. However, the two representatives I spoke with at U-Haul were amazing. Literally polite and understanding. I believe their names were Yvette and Christine. Literally the best customer support I’ve had in a long time.
Bobby BWe turned the truck in and have received several bills since the original charge not sure why or what all the costs are for. Why charge us the day of return then charge us again the next day?? Tried to call to get a better understanding of what charges are for but Customer Service doesn't answer. Not happy! Truck cost WAY more than quoted!!
Cheryl Hgreat crew to work work with, very friendly and very knowledgable
BRUCE Jvery satisfied!
Nancy BMachetes on car dolly were just about impossible to use the ratchet part was so rusted up
Bridget RGreat customer service!
Dessie BLower the price of gas mileage!
JIM Cvery help full.
roy sVery friendly, thanks.
Donna Mgood experience
STEVE AI reserved a tow dolly for pick up in pine city. I arrived at best rentals in pine city to pick up. After about 20 to 25 minutes i was instructed to go to rush city to pick up the car dolly. I went to rush city and the person working did not know how to complete the transaction so i ended up waiting there for about 45 minutes for someone to show up and complete the rental. Overall i spent just shy of 1 hour 45 minutes at the rental place. After digging the car dolly out of the weeds i had to go buy an adapter for the trailer lights. I would say my overall experience was very poor for the price i paid to rent it and the amout of time i spent trying to retrieve it. I do not think i will be renting from uhaul for some time.
Duane VRush City Mn U-Haul was top notch, I was welcomed into the store with a smile and hand shake from the gentleman running it. Everything was explained, questions answered, and they went above and beyond the call of duty when I messed up the lock on the truck!.
KATHLINE MThe staff was friendly and helpful, but I was very dissatisfied with the trailer.The tire on the trailer had a defect. I had to stop twice to put air in it. Also, the brake lights on the trailer kept shorting out.
valarie vWhen I arrived to pick up the truck - it had been sitting for two months not being used. So the owner had to jump start it to get it running. This took 1 hour.
Adam B