Customer Reviews for East Avenue Self Storage
(U-Haul Neighborhood Dealer)

1,264 reviews

445 East Av   Lincoln, CA 95648
(@ Hwy 193)

(916) 645-2878

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(916) 645-2878

445 East Av
Lincoln, CA 95648
(@ Hwy 193)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This location has limited hours so pay attention

Michael S. 
Rating:
4.0

We couldn't properly return the key because the slot in the drop box is too small for the key.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

vitaliy G. 
Rating:
5.0

Nothing - it was an excellent customer service experience!

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Misty R. 
Rating:
1.0

They falsified the amount of gas in the unit, they had it down as a full tank and it was a little over 1/4.

Stacy H. 
Rating:
5.0

Everything was ready for me for an early, mobile pick-up. Very happy with the experience and preparation.

Katherine H. 
Rating:
4.0

Customer did not leave a comment.

shane D. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
5.0

.

Giovanny C. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
1.0

Bad experience I couldn't even get anybody to stay with me l through the whole ordeal And when I try to call back, that was the worst because the phone trees Sorry, but we had to go with somebody else competitor. They're going to take our stuff from Sacramento to Tennessee couple hours from Nashville mid March. Thanks anyway Terry

TERRY J. 
Rating:
5.0

Everything was On time, ready to go, had all my supplies. Very satisfied!

Matt G. 
Rating:
5.0

Customer did not leave a comment.

Joy N. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Easy to reserve, pick up and return. Gentleman at counter very helpful and respectful.

Roberta T. 
Rating:
5.0

Customer did not leave a comment.

Daniela Z. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

After hours drop off was easy.

CHARLES S. 
Rating:
5.0

I had great customer service and everything went very smoothly

Jessica S. 
Rating:
3.0

The guy I initially rented the U-Haul from was nice. The guy I returned the U-Haul too was rude and not friendly at all, seemed to be a very bitter person. Should not be in customer service. If I ever need a U-Haul from that location and he is working I will turn around and go elsewhere.

Louis C. 
Rating:
5.0

The automated rental process made accessing the van convenient. Especially during a holiday.

Andria A. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Inside of van needed to be cleaned out. Dirty. Otherwise, rental was flawless.

JON L. 
Rating:
4.0

Customer did not leave a comment.

Annie V. 
Rating:
5.0

Customer did not leave a comment.

SANDRA E. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Dewey L. 
Rating:
5.0

Customer did not leave a comment.

Vitaliy N. 
Rating:
5.0

Customer did not leave a comment.

Carey W. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
3.0

Access is limited and employee was not expecting us for drop-off and was not very friendly or happy to lead us to the remote storage lot. I will choose a different drop off or pickup location with easier access

Ramon C. 
Rating:
5.0

The manager at the UHaul location in Lincoln is just great. I have rented from this location several times and he always makes sure we have a great experience. Would recommend to anyone

Lee A. 
Rating:
5.0

Customer did not leave a comment.

YOUNG Y. 
Rating:
5.0

Service was perfect. Available, on time, friendly, and fast.

Daniel J. 
Rating:
5.0

The guy at the front desk was extremely helpful and made everything go smoothly. 5 stars all the way around!

RUSSELL W. 
Rating:
4.0

If it weren't so costly, I'd comsider using U-Haul more often! The facility on East Avenue in Lincoln, CA shows us Excellent Customer Service *every* time I rent from them. I'll continue using that location!

Thomas C. 
Rating:
3.0

The whole process with the app takes way too long. Will not be using it again.

Robert B. 
Rating:
4.0

Great place

NORBERT H. 
Rating:
5.0

They have the BEST customer service and they always try to accommodate last minute truck rentals for us.

HUMBERTO V. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Staff extremely helpful.

Todd W. 
Rating:
5.0

easy in and out!

Don F. 
Rating:
1.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Griffin was great. We will use the Lincoln facility again.

Annette F. 
Rating:
3.0

Parking instructions were unclear

Bryant G. 
Rating:
5.0

Great service and very easy check-in check-out. Great job!

BIAGIO C. 
Rating:
5.0

Customer did not leave a comment.

Anker E. 
Rating:
5.0

Customer did not leave a comment.

Mohammad N. 
Rating:
5.0

Everything went great!

Deanna B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Excellent costumer service!!

MARIA D. 
Rating:
5.0

The entire experience was awsome! Pick up and delivery was easy.

SCOTT D. 
Rating:
3.0

Customer did not leave a comment.

Bernice S. 
Rating:
2.0

See prior comments.

Bethany M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

The gentleman who ran the equipment rental shop was kind, patient, and a pleasure to work with.

jacob J. 
Rating:
1.0

See earlier comments under pickup location. See notes at corporate U-Haul.

Victor S. 
Rating:
5.0

Excellent service. I order truck online. It was there ready for us at time we request. Weekend customer service person, Griffith, was personable and efficient. I would recommend friends to use this U-Haul location in Lincoln, CA

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE T. 
Rating:
3.0

Customer did not leave a comment.

Carrie E. 
Rating:
5.0

Customer did not leave a comment.

Gilbert T. 
Rating:
1.0

The older man who works there was rude and tried to fight my boyfriend and called me a c@nt. He was horrible

Marie D. 
Rating:
4.0

Customer did not leave a comment.

Geanne L. 
Rating:
5.0

Excellent manager

Heriberto A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Josu A. 
Rating:
5.0

Went above and beyond to be helpful.

Lou T. 
Rating:
2.0

There was only one disappointment. I called the office as a dashboard light came on indicating that a right rear door was open. My call went to voice mail and I never rec'd a call back. When I brought the van back after I was done, the staff member said that he never rec'd my call. Also, another minor point---your parking lot has rocks as part of the landscaping. It's tricky/dangerous for us older folks to navigate over and around those rocks when I was getting in and out of the van. You might consider having a smoother paved surface. Thanks !

thomas C. 
Rating:
5.0

I was trying the seamless pickup using remote access tools and your application and was incredibly disappointed with the chat agent i was connected with seeking assistance. luckily I spoke with another rep live after the Chat rep disconnected without notice and didn't call me back. the next rep I reached went above and beyond until local staff who were incredibly friendly and professional saved the day and got me an upgrade on my requested truck as some of the logistics of my project changed last minute. I highly recommend the Lincol U-Haul facility as he turned my entire and day around as it was definitely headed toward disaster.

Don E. 
Rating:
5.0

Everything was great

Sandra F. 
Rating:
5.0

Great service. Manager was extremely helpful and fair.

Thomas N. 
Rating:
5.0

The person who assisted me during the day of the rental was EXCELLENT!! Very personable, polite, encouraging and patient. Presented a professional aura. I had a very POSITIVE experience with the company because of the employee.

JAMES W. 
Rating:
5.0

Easy pick up, easy drop off, all went smoothly.

JEFFREY L. 
Rating:
5.0

Reservations online made it easy!

Martha L R. 
Rating:
5.0

Customer did not leave a comment.

ALAJOS S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Cindy J. 
Rating:
2.0

Customer did not leave a comment.

Gene M. 
Rating:
5.0

Customer did not leave a comment.

Alfredo S. 
Rating:
5.0

We have used this location for our U-Haul needs about six times. Everyone in the office goes above and beyond to be helpful and courteous. They are our first choice!

Bryan D. 
Rating:
5.0

Manager is very friendly and helpful! Great experience.

John G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

I was very impressed by this particular location in Lincoln and the excellent customer service provided by Hector. The other U-Haul location I originally chose was having construction issues with limited parking so I took a chance with this location. Best decision I made. I highly recommend.

Babette G. 
Rating:
5.0

Most likely random but thank you for the newer van again.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

All was good Thx R

Richard M. 
Rating:
3.0

I know I turned in truck early but when I got there the guy must have been leaving for lunch je seemed taken back because he had to re park his car amd check me in I told him about windshield wipers he did not seem to care

Dirk B. 
Rating:
5.0

Customer did not leave a comment.

Rita R. 
Rating:
5.0

Very good customer service and everything was ready upon my arrival.

Marsha H. 
Rating:
1.0

The attendant was rude.

MARIA M. 
Rating:
5.0

Gentleman that helped us was a pleasure to deal with.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Brock D. 
Rating:
1.0

100,000 miles on the truck. I thought the transmission would blow at any moment. The self check in was extremely difficult and time consuming. Uhaul is terrible....ill rent Penske next time.

Edward M. 
Rating:
5.0

Great experience, overall 👍🏼

Oscar L. 
Rating:
5.0

Again, excellent customer service!

Ronald O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

Alan L. 
No reviews have been submitted for this location.

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