Customer Reviews for Storage Sense KC
(U-Haul Neighborhood Dealer)

126 reviews

3429 Troost St   Kansas City, MO 64109

(816) 931-0333

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(816) 931-0333

3429 Troost St
Kansas City, MO 64109

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dorothy Hill 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Arensberg 
Rating:
5.0

they were very polite and helpful.

HERBERT ALCORN 
Rating:
5.0

Nothing is needed for improvement as perfection was delivered. That was the smoothest and best U-Haul experience I have ever had. Providing friendliness, diligence, and cleanliness, had me feeling valued as a customer and if I need to rent again, the location at 3429 Troost Ave in Kansas City will be top on my list.

William Busch 
Rating:
3.0

It was 20 miles from my destination was the only issue I had with this location.

Michael Autry 
Rating:
5.0

After hours drop box for the key would be helpful. But my experience with everyone there, and the equipment, was excellent.

Karen McCoy 
Rating:
5.0

Easiest Uhaul to get in and out of and helpful staff (fast)

HOWARD FISCHER 
Rating:
5.0

Keep doing what you doing treating customers right.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

Ann Bischoff 
Rating:
5.0

The staffs were very excellent and nice.

Kevin Willis 
Rating:
5.0

Customer did not leave a comment.

ANDREW TURNER 
Rating:
5.0

customer service was great above average

Shaleese Rockett 
Rating:
5.0

Customer did not leave a comment.

Erik Phillips 
Rating:
4.0

The staff was very knowledgeable, friendly, and helpful. It was a bit difficult to find the office in the building, however. I'd suggest some more signage.

Robert Duran 
Rating:
5.0

Just a note: I forgot to let the front staff know that there is a leak, on the driver's side, in front of the visor.

Heidi Miller-Medlin 
Rating:
5.0

Customer did not leave a comment.

Ivan Weldon 
Rating:
5.0

Staff was very friendly and helpful, thanks!

Kelsey Kropp 
Rating:
5.0

Customer did not leave a comment.

Darnell Hardridge 
Rating:
5.0

Customer did not leave a comment.

Britney Jackson 
Rating:
5.0

Customer did not leave a comment.

Richard Romero 
Rating:
5.0

Customer did not leave a comment.

Krystle Johnson 
Rating:
5.0

Customer did not leave a comment.

Tamika Marshall 
Rating:
5.0

Customer did not leave a comment.

Eric Johnson 
Rating:
5.0

Customer did not leave a comment.

Jacob Fail 
Rating:
4.0

All went well for my purpose of renting the truck. I like the rates, good service , Thanks Ms.Chris

Tony Armstrong 
Rating:
5.0

Customer did not leave a comment.

Nick Bartlett 
Rating:
5.0

Customer did not leave a comment.

Travis Cato 
Rating:
5.0

This is what every uhaul location should strive to be! Professional, well organized and personal. A very well run business !

RICHARD SMITH 
Rating:
4.0

Customer did not leave a comment.

Meghan Woodworth 
Rating:
5.0

Customer did not leave a comment.

Steve Douglas 
Rating:
4.0

Customer did not leave a comment.

dana lewis 
Rating:
5.0

Customer did not leave a comment.

Wesley Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Messersmith 
Rating:
5.0

Customer did not leave a comment.

Jose Pereira 
Rating:
5.0

Check in and check out were perfect. The vehicle was the right size for moving. This was a great experience. Thank you to the person at the 31st store for referring me.

Evelyn Hill 
Rating:
5.0

This was the best customer service experience I've ever had with a UHaul. Darrla was very professional, explained everything so we had no questions.

Gwendolyn Woods 
Rating:
5.0

Smooth process from start to finish - best Uhaul experience ever. Very professional and friendly staff.

Heidi Whitehill 
Rating:
5.0

Wonderful person - quick and attentive

Tats Shepherd 
Rating:
4.0

Trailer was dirty on the outside, OK on the inside. We swept off most of the dirt ourselves.

Max Sherman 
Rating:
5.0

No complaints

Betty Garrison 
Rating:
1.0

Doing mobile pickup outside of business hours is effectively a cruel joke. Doesn’t give you the information you need to obtain the keys leaving to call and wait for customer service to do the work for you. Truck was in horrible shape was unable to make up hill (no load) without shaking horribly weatherstripping was peeling off of door sills and left hanging inside of truck upon arrival. Horribly dissatisfied and glad the moving is over so I don’t have to deal with U haul again.

BRETT FREEMAN 
Rating:
5.0

The staff was amazing! Seriously I’ll be back to this location next time I need a van or truck.

Marissa Myers 
Rating:
5.0

Customer did not leave a comment.

Naomi Jackson 
Rating:
5.0

I'd just like to say that Chris and Larry are always so good to work with and they are always incredibly professional and all vehicles or trailers are well organized, clean and ready to go. I'll go out of my way to rent from them.

RICK KLOOG 
Rating:
4.0

Customer did not leave a comment.

Juan Pagoaga 
Rating:
3.0

Customer did not leave a comment.

Isaiah Sydnor 
Rating:
5.0

Customer did not leave a comment.

LLOYD RICHARDSON 
Rating:
5.0

The customer service rep made things efficient and easy!

Karen Rode 
Rating:
4.0

Customer did not leave a comment.

JEROME BROWN 
Rating:
5.0

Customer did not leave a comment.

Chanda Jackson 
Rating:
5.0

Customer did not leave a comment.

Christine Kathol 
Rating:
5.0

Customer did not leave a comment.

Allen Monroe 
Rating:
5.0

Customer did not leave a comment.

Christine Kathol 
Rating:
5.0

Customer did not leave a comment.

Christine Kathol 
Rating:
5.0

Customer did not leave a comment.

Brittany Williams 
Rating:
5.0

Excellent customer service!

Christine Kathol 
Rating:
4.0

Suggest folks to arrive earlier if doing mobile pickup process can take a for a while and can make us late to our drop off time

Bryauna Bowman 
Rating:
5.0

Customer did not leave a comment.

Chala Holmes 
Rating:
5.0

Customer did not leave a comment.

Elsie Frye 
Rating:
3.0

Customer did not leave a comment.

Donald Brezavar 
Rating:
5.0

Customer did not leave a comment.

Janice Lapsley 
Rating:
5.0

Great customer service! Easy and swift process highly recommend

ASHLEY DAY 
Rating:
5.0

Best place to rent a uhaul!

Christine Kathol 
Rating:
4.0

Very helpful staff when returning trailer. Friendly and polite. Only bummer is trailer could not be returned after hours.

Cynthia Knight 
Rating:
1.0

The ramp was stuck inside and we couldn’t use it for most of our trip, but the location did not have another truck for us to use. Furthermore uhual did not inform me when booking this truck that I could not return it to another location and I had to pay an extra 20 dollars to drive it all the way back to where I used to live. My father in law had to do uhaul’s job and fix the ramp enough for us to use for the largest items.

Sarah Thompson 
Rating:
5.0

Professional and prompt service

ARLINDA MCGEE 
Rating:
5.0

Customer did not leave a comment.

Christine Kathol 
Rating:
4.0

Customer did not leave a comment.

david gordon 
Rating:
5.0

Customer did not leave a comment.

Nikita Maryskin 
Rating:
5.0

Customer did not leave a comment.

Shalon Paige 
Rating:
5.0

Nothing. It was a great experience! Thank you

mark timke 
Rating:
5.0

Nice customer service

Dejene Mandefro 
Rating:
5.0

Customer did not leave a comment.

Tashanna Sawyer 
Rating:
5.0

Customer did not leave a comment.

Diamond Warren 
Rating:
5.0

Keep up the excellent work. Great and friendly service, professionalism and efficiency! Flawless experience

Elizabeth Kovacevic 
Rating:
4.0

Customer did not leave a comment.

Evadene Smith 
Rating:
5.0

Customer did not leave a comment.

Alexis Martin 
Rating:
5.0

Customer did not leave a comment.

Sharae Bandy 
Rating:
5.0

Customer did not leave a comment.

tirupathi reddy devagiri 
Rating:
4.0

Customer did not leave a comment.

Robert Sedey 
Rating:
4.0

Customer did not leave a comment.

Courtney Green 
Rating:
5.0

Customer did not leave a comment.

Greater KC Linc robinson 
Rating:
5.0

Customer did not leave a comment.

Robert Krause 
Rating:
4.0

Customer did not leave a comment.

Barbara Larsen 
Rating:
5.0

Helpful staff at this location made renting easy.

Daniel Bukovac 
Rating:
5.0

Customer did not leave a comment.

Valerie Ocrey 
Rating:
5.0

Customer did not leave a comment.

ANAIS MEYER 
Rating:
3.0

Customer did not leave a comment.

Lance Smalls 
Rating:
5.0

Customer did not leave a comment.

Alexis Martin 
Rating:
5.0

Nothing but positive things to say about this location. My apartment delayed giving me my keys several times and they were very accommodating, allowing me to modify my reservation multiple times.

Benjamin Stringer 
Rating:
4.0

Everyone there was very polite and helpful would highly recommend!

Marc McCaslin 
Rating:
5.0

Customer did not leave a comment.

ANITHA MULAGUNDLA 
Rating:
5.0

would be nice if they opened at 8 or 9am

William Winston 
Rating:
5.0

Customer did not leave a comment.

Hope Lewis 
Rating:
3.0

Customer did not leave a comment.

Andrew Tennant 
Rating:
5.0

You did everything great. No changes needed.

Maria Turner 
Rating:
3.0

I was charged for gas when the car was left at the exact same line as I brought it back. I took a picture before to make sure but I don’t have time to call and argue over it.

Sabrina AlGalaa 
Rating:
5.0

Customer did not leave a comment.

Dawn Diaz 
Rating:
4.0

Everything was wonderful and the employee who took care of our rental was phenomenal! The truck was clean and well-maintained and perfectly served our needs.

Leslie Milton 
Rating:
3.0

returned after-hours and had to leave the truck on the street in front of the location, parking lot was not accessible after hours

Stanley Henninger 
No reviews have been submitted for this location.

Additional Services at this Location

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