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Dorothy Hill
Customer Reviews for Storage Sense KC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they were very polite and helpful.
HERBERT ALCORNNothing is needed for improvement as perfection was delivered. That was the smoothest and best U-Haul experience I have ever had. Providing friendliness, diligence, and cleanliness, had me feeling valued as a customer and if I need to rent again, the location at 3429 Troost Ave in Kansas City will be top on my list.
William BuschIt was 20 miles from my destination was the only issue I had with this location.
Michael AutryAfter hours drop box for the key would be helpful. But my experience with everyone there, and the equipment, was excellent.
Karen McCoyEasiest Uhaul to get in and out of and helpful staff (fast)
HOWARD FISCHERKeep doing what you doing treating customers right.
Michael JohnsonThe staffs were very excellent and nice.
Kevin Williscustomer service was great above average
Shaleese RockettThe staff was very knowledgeable, friendly, and helpful. It was a bit difficult to find the office in the building, however. I'd suggest some more signage.
Robert DuranJust a note: I forgot to let the front staff know that there is a leak, on the driver's side, in front of the visor.
Heidi Miller-MedlinStaff was very friendly and helpful, thanks!
Kelsey KroppAll went well for my purpose of renting the truck. I like the rates, good service , Thanks Ms.Chris
Tony ArmstrongThis is what every uhaul location should strive to be! Professional, well organized and personal. A very well run business !
RICHARD SMITHCheck in and check out were perfect. The vehicle was the right size for moving. This was a great experience. Thank you to the person at the 31st store for referring me.
Evelyn HillThis was the best customer service experience I've ever had with a UHaul. Darrla was very professional, explained everything so we had no questions.
Gwendolyn WoodsSmooth process from start to finish - best Uhaul experience ever. Very professional and friendly staff.
Heidi WhitehillWonderful person - quick and attentive
Tats ShepherdTrailer was dirty on the outside, OK on the inside. We swept off most of the dirt ourselves.
Max ShermanNo complaints
Betty GarrisonDoing mobile pickup outside of business hours is effectively a cruel joke. Doesn’t give you the information you need to obtain the keys leaving to call and wait for customer service to do the work for you. Truck was in horrible shape was unable to make up hill (no load) without shaking horribly weatherstripping was peeling off of door sills and left hanging inside of truck upon arrival. Horribly dissatisfied and glad the moving is over so I don’t have to deal with U haul again.
BRETT FREEMANThe staff was amazing! Seriously I’ll be back to this location next time I need a van or truck.
Marissa MyersI'd just like to say that Chris and Larry are always so good to work with and they are always incredibly professional and all vehicles or trailers are well organized, clean and ready to go. I'll go out of my way to rent from them.
RICK KLOOGThe customer service rep made things efficient and easy!
Karen RodeExcellent customer service!
Christine KatholSuggest folks to arrive earlier if doing mobile pickup process can take a for a while and can make us late to our drop off time
Bryauna BowmanGreat customer service! Easy and swift process highly recommend
ASHLEY DAYBest place to rent a uhaul!
Christine KatholVery helpful staff when returning trailer. Friendly and polite. Only bummer is trailer could not be returned after hours.
Cynthia KnightThe ramp was stuck inside and we couldn’t use it for most of our trip, but the location did not have another truck for us to use. Furthermore uhual did not inform me when booking this truck that I could not return it to another location and I had to pay an extra 20 dollars to drive it all the way back to where I used to live. My father in law had to do uhaul’s job and fix the ramp enough for us to use for the largest items.
Sarah ThompsonProfessional and prompt service
ARLINDA MCGEENothing. It was a great experience! Thank you
mark timkeNice customer service
Dejene MandefroKeep up the excellent work. Great and friendly service, professionalism and efficiency! Flawless experience
Elizabeth KovacevicHelpful staff at this location made renting easy.
Daniel BukovacNothing but positive things to say about this location. My apartment delayed giving me my keys several times and they were very accommodating, allowing me to modify my reservation multiple times.
Benjamin StringerEveryone there was very polite and helpful would highly recommend!
Marc McCaslinwould be nice if they opened at 8 or 9am
William WinstonYou did everything great. No changes needed.
Maria TurnerI was charged for gas when the car was left at the exact same line as I brought it back. I took a picture before to make sure but I don’t have time to call and argue over it.
Sabrina AlGalaaEverything was wonderful and the employee who took care of our rental was phenomenal! The truck was clean and well-maintained and perfectly served our needs.
Leslie Miltonreturned after-hours and had to leave the truck on the street in front of the location, parking lot was not accessible after hours
Stanley Henninger