Customer Reviews for E&R Ventures LLC
(U-Haul Neighborhood Dealer)

1,323 reviews

8217 Leesburg Pike   Vienna, VA 22182

(703) 893-4081

Office Hours

  • Mon-Sat: 8 am–9 pm
  • Sun: 8 am–7 pm

Services at this Location:

Contact Us

(703) 893-4081

8217 Leesburg Pike
Vienna, VA 22182

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–9 pm
  • Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The person running the station when I was getting my U-Haul was extremely unfriendly.

DYLAN J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
4.0

The truck had a lot of miles on it, but overall no complaints. Our was a local move, so no problem.

MICHALE W. 
Rating:
5.0

Customer did not leave a comment.

Homayoun K. 
Rating:
3.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

Keep up the great work!

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn C. 
Rating:
5.0

The gentleman that I met helped me park the truck and was a tremendously friendly person who really helped out. Great experience, left me really happy that I chose their location.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Brittney A. 
Rating:
5.0

Customer did not leave a comment.

Ana H. 
Rating:
5.0

great service

Larry S. 
Rating:
5.0

VERY NICE AND FAST I WAS IN AND OUT....THEY ALSO HAVE A GREAT AUTO REPAIR/MAINTENCE SHOP...

John M. 
Rating:
4.0

Fix the Service Tire warning for the vehicle.

Yizhou L. 
Rating:
5.0

Customer did not leave a comment.

Amir B. 
Rating:
3.0

Get the equipment in to service, maintenance

luis P. 
Rating:
5.0

Customer did not leave a comment.

phu M. 
Rating:
5.0

From start to finish - Excellent experience! I was provided with a brand new vehicle! Convenient customer parking provided on a service road for customer vehicles and exceptional customer service! Forgot something, this location is a gas station service stop! Return truck, gas up, and you're done! Station is not far from Tysons Mall. It is convenient, procodes a clean fleet of U-Haul moving trucks, and its service team members are courteous. One stop shopping... B. Elaine Jackson

Bernarda J. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Very helpful team at pick up

Frederic M. 
Rating:
5.0

Customer did not leave a comment.

Kris F. 
Rating:
5.0

I recommend this location to everyone.

AFSANEH B. 
Rating:
5.0

Always friendly and efficient. The only location I use for myself or to help friends.

George E. 
Rating:
1.0

Won't ever use this location again. They do disclose everything upfront. I thought my rental would be $50 and they ended up charging me over $100. They gave me a rough time when I tried to return the truck. I'll be using a different company next time. This place needs more training for transparency purposes.

Hamid M. 
Rating:
4.0

Customer did not leave a comment.

Nicholas Y. 
Rating:
5.0

Customer did not leave a comment.

TURKI A. 
Rating:
4.0

The driver's cabin was not in good shape… ripped driver's seat upholstery, the driver's sun shield was missing, the overall interior appearance was not up to par. However, mechanical the truck was good.

Marwan C. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

Hasan M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

The UHaul website allowed me to rent a dolly. However, this location and a nearby location did NOT have a dolly. This needs to be fixed.

Damon P. 
Rating:
5.0

Customer did not leave a comment.

Roman D. 
Rating:
5.0

Customer Service at this location is excellent!

Thomas U. 
Rating:
5.0

Customer did not leave a comment.

Dipak A. 
Rating:
3.0

The mirror was broken and they charged my brother $35 for something that was unspoken of and never mentioned. I tried calling and never got a response. I asked before I handed him the keys if I was getting charged outside of the initial $58 that when I went online it was only $44.

MATTHEW A. 
Rating:
3.0

Customer did not leave a comment.

Seine H. 
Rating:
5.0

They are always very helpful and polite when I rent U-Haul trucks

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Easy pickup & return process. Van had good mirrors gif blind spots and good backup camera.

Jason H. 
Rating:
5.0

Very smooth and everything worked as it should

Carol B. 
Rating:
1.0

This location is a scam!!! I swiped my card for $47 on my credit card for initial hold upon pickup. I checked my account and the guy hit my card twice for an additional $77.50. I tried to look past the previous reviews but the guy does not know what he is doing. I waited to get a receipt after using the truck just for him to tell me he thought an earlier customer was me, and that is why my card was hit twice. Who doesn't check license's before making a sale? Unprofessional and will not suggest to anyone looking to rent.

Yasmine M. 
Rating:
3.0

Customer did not leave a comment.

Samantha V. 
Rating:
3.0

I'm updating my review becasue they did not end up charging me for all of the damage they accused me of doing. Average review. Still don't go back becasuse off all of the phone calls I got after renting, including one to ask me to change my review since they didnt charge me, which was fair.

CHRISTAL B. 
Rating:
5.0

Customer did not leave a comment.

Thomas U. 
Rating:
5.0

Customer did not leave a comment.

wais S. 
Rating:
4.0

Customer did not leave a comment.

GUN K. 
Rating:
3.0

Customer did not leave a comment.

Timothy Z. 
Rating:
5.0

Nothing. Smooth transaction

WAYNE H. 
Rating:
4.0

Truck was clean but the driver side rear view mirror would not stay adjusted. A real safety issue.

Mary B. 
Rating:
4.0

As long as the one providing the rental is friendly and not rushing the customer, making sure the customer is comfortable with the vehicle, and being transparent with the procedures for renting and returning, as well as being responsive with communication - that provides great customer service. Everything I've mentioned was what I've received with this U-haul rental, and I am pleased with the service they provided.:)

leah B. 
Rating:
5.0

Customer did not leave a comment.

Mohammed O. 
Rating:
3.0

Employees to stop lying to customers

Deborah N. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Deepak K. 
Rating:
5.0

Customer did not leave a comment.

Joevan H. 
Rating:
2.0

The truck inside and in the back was really dirty. Inside the truck it smelled bad, the steering wheel felt gross, the seats were tearing, the seatbelt was brown, and parts of the inside car were broken. The back of the truck had a bunch of dirt, leaves and debris all on the floor. Please clean your trucks it was awful. For the pick up location, I did appreciate it was next to a gas station so it was easy to fill up after and I appreciate someone picking up the truck right after I filled it up. Inside was not the best, they hardly had any uhaul products to purchase for help with moving. Maybe get more products and have them organized and displayed nicely

Lydia Y. 
Rating:
3.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

Arnoldo H. 
Rating:
5.0

Very accommodating and friendly staff trucks always in great condition and fast check in and out.

Mark A. 
Rating:
5.0

Very efficient.

Asif U. 
Rating:
5.0

The gentleman helping me was very nice and accommodating to my circumstances.

Lia N. 
Rating:
5.0

The station attendant was very friendly and thorough. Van was clean! All around good experience.

Becky W. 
Rating:
5.0

Always fantastic service! My favorite uhaul location.

Paula T. 
Rating:
1.0

The trucks must be cleaned! The one they assigned me smelled horrible and it was so dirty. It was a really bad experience. I will not rent in this location again, and will not recommend it to anyone.

Minerva A. 
Rating:
5.0

Excellently

Angela Z. 
Rating:
3.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

Customer did not leave a comment.

Slawomir O. 
Rating:
1.0

I drove the van a total of 10 miles and was charged $15.95 for gas. Seems like you are making up for low initial rates by gouging elsewhere. Not cool.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

JOSENOEL A. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Derek R. 
Rating:
5.0

Friendly customer- focused demeanor. Even when schedule changed, was very accommodative and helpful.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Nenad A. 
Rating:
5.0

Customer did not leave a comment.

coby A. 
Rating:
5.0

Customer did not leave a comment.

Anya C. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

daniel Z. 
Rating:
4.0

Customer did not leave a comment.

akhmet M. 
Rating:
5.0

Customer did not leave a comment.

Igor M. 
Rating:
5.0

Customer did not leave a comment.

pezhman B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Almostapha B. 
Rating:
5.0

Customer did not leave a comment.

Seong Jin J. 
Rating:
5.0

My experience was excellent. Pickup and return was easy and accurate . I had no extra fees added on. There were no surprises.

Joseph H. 
Rating:
3.0

The truck cab was filthy. Dirty windshield, dirt and dust on floor. There was a plastic plate with cake crumbs on the dashboard. I left it for the next renter. The truck A/C worked intermittently. I told the attendant when I returned the truck. I was able to move what I needed to move, but the vehicle (142,000+ miles on it) was clearly not being maintained very well.

DANIELPATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Check the dash warning messages such as change oil, washer fluid, etc. between rentals and clear them.

Rick J. 
Rating:
1.0

The truck was filthy!! I was unable to get blankets since they were stored in a non climate controlled wooden shed in the back of the building which the clerk wanted me to go inside and get!!! The blankets weren't folded or in a bag, just thrown in this storage shed which I'm sure is full of rodents as it's next to trash dumpster and in close proximity to a wooded area. This is by far my worst experience with U-Haul and I have been using U-Haul for decades!

Tere M. 
Rating:
4.0

Equipment was clean but smelled like cigarettes

arlene O. 
Rating:
2.0

I had filled the gas to the amount that was shown on the sheet but was charged anyways. Please ensure you train your people to read the gauge.

Ankur G. 
Rating:
5.0

The perfect lication and team!

Ed K. 
Rating:
2.0

This location is behind a gas station/garage that you can not see. They simply come out and take your vehicle and you never experience or see the dealership so it is impossible to rate that dealership.

Charles C. 
Rating:
5.0

Gas station owner needs to clean truck parking area. Trash and tires piled up everywhere, stinks in the summer heat.

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

walida A. 
Rating:
5.0

Customer did not leave a comment.

Guillermo A. 
No reviews have been submitted for this location.

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