Customer Reviews for EZ Pack N Ship Ect Inc
(U-Haul Neighborhood Dealer)

115 reviews

8032 22nd Ave   Kenosha, WI 53143

(262) 671-2661

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 671-2661

8032 22nd Ave
Kenosha, WI 53143

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went perfectly

Shirley Kimberly 
Rating:
3.0

No one was there. Dropped off the trailer and hoped for the best.

john ekhoff 
Rating:
3.0

The location is not really U-Haul friendly. The worker was nice but the entire business was chaotic as they perform multiple services. As for equipment inspection, the drivers side wiper was clearly loose and eventually fell off 100+ miles into my drive. I had to replace it at a truck stop.

David Dimillo 
Rating:
5.0

Customer did not leave a comment.

christa bathgate 
Rating:
5.0

Customer did not leave a comment.

MELISSA ENGELS 
Rating:
5.0

Same deal. The UHaul app abd website were extremely useful helpful. The staff at the site assisted with the return.

Amanda Banks 
Rating:
1.0

The usual was severely damaged and could’ve killed me ; the steering wheel was not even able to be straightened and the breaks barely worked

jean laforest 
Rating:
5.0

Customer did not leave a comment.

james weishorn 
Rating:
4.0

The truck itself was so mechanically unsafe to drive. In order to drive straight, the wheel had to be held 25 degrees to the right because the alignment was so bad.

Samantha Craig 
Rating:
4.0

Customer did not leave a comment.

Fabian Avina 
Rating:
5.0

Everything was to satisfactory.

john sebik 
Rating:
5.0

Customer did not leave a comment.

joe metallo 
Rating:
4.0

Customer did not leave a comment.

Cheryl Davis 
Rating:
3.0

The trailer wasnt clean. i had to hook it up myself. this is not good.

David Pond 
Rating:
5.0

Customer did not leave a comment.

Adrienne Cook 
Rating:
5.0

Customer did not leave a comment.

LAUREN MCLELLAND 
Rating:
4.0

Customer did not leave a comment.

barbara glass 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hoff 
Rating:
5.0

Customer did not leave a comment.

Nelson Suero 
Rating:
5.0

Customer did not leave a comment.

Donyai Kiser 
Rating:
4.0

Customer did not leave a comment.

Michael Thompson 
Rating:
5.0

Customer did not leave a comment.

robert staaden 
Rating:
3.0

Wasnt given the equipment I ordered. Tried calling the store twice and left a message about the missing equipment and no one called me back. Had to do our move without the equipment.

Kevin Barber 
Rating:
5.0

I would definately recommend this to my friends. The young man that waited on me was professional and very helpful. Thank You so much kind sir.. Altho I could have used more physical help from my friends, Your positive attitude made my move easier. Glad i went to this location..I had originally gone to the place on 52nd street an wasnt pleased with the service there. so came by YOU in Kenosha

Laura Victoria 
Rating:
2.0

There should be a QUICK way to get WRITTEN confirmation of the vehicles return-condition. The guy couldn't give me that AT ALL. Ridiculous!

JUSTINA SONTAG 
Rating:
5.0

Gas mileage was lower than I would have expected, tune up maybe?

MILES DEPAEPE 
Rating:
5.0

Customer did not leave a comment.

ADAM MAEGAARD 
Rating:
5.0

Customer did not leave a comment.

WARREN HERWIG 
Rating:
5.0

Nothing

Michael Baum 
Rating:
4.0

Nothing, Staff was very efficient and polite.

Mark Heinzen 
Rating:
3.0

Have vehicles parked closer to the storefront, really inconvenient to walk back and forth multiple times for pick up and drop off

Andrew Hershman 
Rating:
5.0

The previous people that rented this trailer before us left all 3 doors unlocked. Maybe specify to ensure all doors are locked before returning the key. Also, the passenger door will not open from the outside when the door is unlocked, the driver has to open it from the inside.

IVONNE MORENO FONSECA 
Rating:
4.0

Do everything in person because the Uhaul online service is absolutely TERRIBLE. They could not help me at all. They were supposed to text or email me a code to get in the lock box to pick up the key. They never did. If it weren't for the nice gentleman in the store, I would not have been able to move that day. I called them twice and sat on hold for over 10 minutes each time and no one picked up my call. There was not even an option to have them call me back. When I returned the vehicle, they wanted me to take pictures and submit them, along with the mileage. I did everything correctly on my end only to find their software was "unresponsive." They should not say you can do everything remotely if their system is not equipped to handle it. It was very stressful overall, but the store was great.

Tina Sander 
Rating:
3.0

The personnel was nice the uhaul was filthy when we got it. We had to clean the front cabin where you sit down at. And we had to sanitize it due to covid protocol.... I would recommend some kind of step to put inside or attach to truck for people who are shorter like me of 5 ft tall

TIMOTHY CARROLL 
Rating:
4.0

Customer did not leave a comment.

Michael Ricker 
Rating:
5.0

Customer did not leave a comment.

Jesse Kalepp 
Rating:
5.0

Customer did not leave a comment.

Lucas Constantino Linhares 
Rating:
5.0

Customer service was EXCELLENT. Pick-up and drop off was super easy.

PAUL MODICA 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PHILLIP NESSI 
Rating:
5.0

Customer did not leave a comment.

Tamra Fricke 
Rating:
4.0

Customer did not leave a comment.

linda mcdermit 
Rating:
5.0

Nothing the service was excellent

Marry Byrd 
Rating:
5.0

Customer did not leave a comment.

Mark Conforti 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BOJESEN 
Rating:
5.0

Customer did not leave a comment.

Janice Frederick 
Rating:
3.0

Have the product that we requested in the van. (Furniture dolly)

Julie Schmit 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN MARKS 
Rating:
5.0

Nothing this was super easy and made moving a whole lot easier

Marisa Oksa 
Rating:
5.0

Customer did not leave a comment.

Mark Fairbanks 
Rating:
2.0

We drove under 8 miles in a vehicle and the fuel gage never moved. We got charged for 4 gallons of fuel, an additional 11.00 charge. Ridiculous. They just charged my card without notifying me.

JONATHON SCHMECKEL 
Rating:
5.0

I had no problems

Mark Fairbanks 
Rating:
4.0

3 stars for online check-in 5 stars for check-out over the counter We did the online check in, which was a bit frustrating. It took 20 mins to go through the process. The online agent was 'somewhat' helpful. Check out process at the counter was a breeze.

Stephanie Linkowski 
Rating:
3.0

The website gave a code for the key pickup, but didnt tell us where the lock was. We spent 10 mi utes looking for the lock. And $10 for a cleaning fee? Really, just last week i rented a u-haul from another place that smelled like a farm; all i did was move a bed and dresser and you have the audacity to charge a $10 cleaning fee.

Kaylene Karczewski 
Rating:
5.0

Customer did not leave a comment.

MARK KUJATH 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE BALDWIN 
Rating:
5.0

Quick fast service.

Jasmine Quimby 
Rating:
4.0

I had asked to do the pick up in person and received no notification that I would have to do it on mobile which caused a bit of chaos with my moving party.

Sara Prostko 
Rating:
5.0

Customer did not leave a comment.

Maquita Coleman 
Rating:
5.0

Only problem I could see with the car hauler was the handle on the tongue jack was facing the back of trailer normal cars I don’t see a problem with newer cars but I was hauling a 1968 Chrysler Newport so the bumper was close enough to the bumper that I couldn’t turn the handle. If the handle was facing front it wouldn’t have been a problem. But it was a very nice trailor and got the job done.

William Feldkamp 
Rating:
3.0

I was disappointed that I would be expected to pay for the gas I used in addition to the 89 cents per mile fee. My previous experience with uhaul a few weeks ago with a 17ft truck did not require me to refill the gas.

John Scott 
Rating:
5.0

Customer did not leave a comment.

Kaelan Mangold 
Rating:
5.0

Customer did not leave a comment.

Ettasha Henry 
Rating:
5.0

Customer did not leave a comment.

SCOTT JAKLIN 
Rating:
3.0

Customer did not leave a comment.

Brandon Todd 
Rating:
5.0

Customer did not leave a comment.

Antoinette Sullivan 
Rating:
3.0

Took over 15min to do the computer stuff,,,really?!

Verlan Van Ee 
Rating:
4.0

Customer did not leave a comment.

Heather Jennings 
Rating:
5.0

Customer did not leave a comment.

Chalonda Colley 
Rating:
5.0

Keep your Customer Service excellence going foreword. Good job !

judy kunz 
Rating:
5.0

NOTHING. EVERYTHING WENT WELL - TRUCK WAS THERE TO PICKUP AS PLANNED, CHECK OUT WNET QUICKLY AND RETURN WAS NO PROBLEM. WOULD RECOMMEND AND WILL USE AGAIN.

BONNIE SPINARSKI 
Rating:
4.0

Customer did not leave a comment.

TAMAIRA WOLFERSBERGER 
Rating:
4.0

Only issue we experienced was we were given the wrong equipment dollies and did not know about it until we pick everything up. It wasn't a big problem, though knowing ahead of time would have been better.

Miguel Hughes 
Rating:
5.0

Customer did not leave a comment.

Erica Williams 
Rating:
4.0

Customer did not leave a comment.

Ryan Piorkowski 
Rating:
5.0

Customer did not leave a comment.

Catherine Wright 
Rating:
5.0

this place is very pleasant to work with from start to finish , thank you U-Haul

David Brown 
Rating:
2.0

Customer did not leave a comment.

Carey Michaud 
Rating:
4.0

Customer did not leave a comment.

Barbara Ward 
Rating:
5.0

Very EASY-IN / EASY-OUT Pulled up my reservation, I was out the door quickly, the return went just as fast. Vehicle was in Very Good condition.

Paul Guilbert 
Rating:
5.0

Customer did not leave a comment.

Dale Donovan 
Rating:
5.0

Customer did not leave a comment.

PAt Tierney 
Rating:
5.0

This location was professional and easy to work with but our over all U haul experience was terrible.

gary hoover 
Rating:
3.0

Customer did not leave a comment.

Verna Christy 
Rating:
5.0

Customer did not leave a comment.

Leigh White 
Rating:
3.0

Make sure the mileage is right plus if u send someone across the country make sure u give extra miles for construction and detours

Dan Suk 
Rating:
5.0

The web site at uhaul has some issues, user difficulties. Customer service was great, professional and friendly at pickup and drop off, thanks to all, !!!

Jeffrey Meehan 
Rating:
4.0

Steve, the employee at this location was very, very helpful. However, our overall experience with U-Haul was awful. Repeated phone calls, one in particular with an employee named Marcus Bell (or Ball) set us up with a trailer in Grayslake and when I went to that location there was no trailer available, the pick up date was a day off and our last name was in the system as Bond, not our actual last name Every person I spoke with asked us the make and model of our vehicle. When I said we have an 18 suburban everyone always replied, “great, perfect” The trailer’s brake cord was not compatible and couldn’t be plugged in to our car so we had to purchase an adapter. This was our first experience renting with U-Haul and most likely will be our last. Every person we talked to had a different story/option/explanation. Very disappointed and frustrated with U-Haul.

AMANDA Vaughan 
Rating:
5.0

Customer did not leave a comment.

Celeste Mordini 
Rating:
3.0

Customer did not leave a comment.

Dennis Clarke 
Rating:
3.0

Customer did not leave a comment.

MICHAEL KULLING 
Rating:
5.0

Customer did not leave a comment.

megan boltenhouse 
Rating:
5.0

Great customer service and the truck was very clean and ran good. Would definitely recommend this U haul location.

Chris Thiele 
Rating:
5.0

Customer did not leave a comment.

Chyanne Williams 
Rating:
5.0

Customer did not leave a comment.

Sherry Cannon 
Rating:
5.0

Customer did not leave a comment.

Ieasha Seymour 
Rating:
5.0

Customer did not leave a comment.

Sherry Cannon 
Rating:
5.0

The truck needs some work done. Noticed the steering wheel would shake when braking and the smell of burning oil. Also you could tell people smoked inside the cab, noticed the odor stale smoke. Also the back needs to be cleaned out better. When I opened the back there was dirt all over the floor. I'm giving the location 5 stars due to the employee of set location, professional and friendly.

Timothy Cudworth 
Rating:
5.0

Customer did not leave a comment.

troy weston 
Rating:
5.0

Customer did not leave a comment.

tom ogilvie 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Zajkowsha 
No reviews have been submitted for this location.

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