Customer Reviews for Eagle Airport Car and Mini Storage
(U-Haul Neighborhood Dealer)

881 reviews

340 Airpark   Gypsum, CO 81637
(340 Airpark Drive Across From airport, Will have to honk to gain access )

(970) 524-1516

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 524-1516

340 Airpark
Gypsum, CO 81637
(340 Airpark Drive Across From airport, Will have to honk to gain access )

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–3:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was awesome. Erik was amazing

William Sauter 
Rating:
5.0

I arrived on time for my 9:00 pick up, and my reservation was pulled up quickly and the "van" I reserved was ready to go. I was back on the road by 9:20. The van was clean, and in great driving condition. I did not have any problems, and I greatly apprecciated not having to wait when I arrived, because I was running on a tight time schedule. The "owner" was also there, because they were expecting it to be a busy day. I'm sure the people that were coming in behind me greatly appreciated having two people there to serve them in a timely manner as well.

Tammy Behrens 
Rating:
5.0

Eric was great! Had no issues returning equipment and he was proactive and asked about any issues with the equipment. I told him about the drivers side wiper blade attachment issue and the lack of washer fluid when the van was dispatched.

ROBERT MACKENZIE 
Rating:
1.0

I had the absolute worst experience with your company! My pickup location was changed to a place over an hour and half away, I had no transportation to get to this location. I called your customer service and was treated so rudely that I had to hang up. Because my pickup location was changed the movers I had scheduled left due to the fact I had to travel over an hour away to get my “reserved “ truck. I paid 2,499.00 for this rental and made reservation a month in advance, this how you treat your customers? Unbelievable that you can determine who gets a truck and who doesn’t. How do you decide which person gets a truck from the location they requested? I have asked you a lot of questions that I expect answered! I will never use your company again. And will tell everyone I know about your the fact that you are completely unreliable!! Please feel free to contact me at 8433381926. I bet you don’t because I have lots more to say about your customer service! Am glad I got this email because it reminded me to fill out negative comments all over social media.

Jonathan Gumkowski 
Rating:
5.0

Kevin was great!

Joseph DeLude 
Rating:
3.0

Received several calls from U-Haul that I didn't return the trailer

Hank Werner 
Rating:
5.0

Customer did not leave a comment.

Santos Funez 
Rating:
5.0

Thank you.

Mike Thomas 
Rating:
5.0

Great service! Very friendly

neal mcconnellogue 
Rating:
5.0

Customer did not leave a comment.

Wil McClanahan 
Rating:
5.0

Nicki and her team were great!

michelle Hermsen 
Rating:
4.0

We left hand dolly at pickup location. It is annoying that we cannot return it to the pickup location. I find that absolutely absurd. Otherwise I would have given a 5.

Kaden Harker 
Rating:
5.0

Need my final bill

David Medina 
Rating:
5.0

Wonderful, fast service. Nikki is delightful to work with and knows the system well. Great customer service.

Kevin Kenney 
Rating:
3.0

I was charged for, but did not sign up for, the $15 insurance. Plus I was told to take "the first truck" but it was not the truck on my paperwork. I had to get gas in order to complete what I needed to do and probably returned the truck with at least a quarter of a tank more than I picked up. In addition, the check engine light was on, making me nervous. I was told, when I returned the truck, that the check engine light keeps coming on due to a catalytic converter which was off market. Previous experience here has been very good, but this time was a bit nerve wracking.

Ruth Stanko 
Rating:
4.0

East drop off

Neal Mcconnellogue 
Rating:
1.0

La persona q me atendió al principio no me quería l atender por no saber inglés fue bien racista

Yandry Frometa 
Rating:
5.0

The lady got me unhooked fast super helpful.

Eric Cregon 
Rating:
5.0

Customer did not leave a comment.

Stephan Evans 
Rating:
5.0

Prices are a little unreasonable. Staff nikki was great and very pleasant. If gad was included it wouldn't be that bad but ultimately for 8 hours I paid 300 dollars quite expensive.

April Soiu 
Rating:
5.0

Quick and super easy service, everything worked great as well. Nothing to improve that I can note.

lisa wells 
Rating:
5.0

Customer did not leave a comment.

Ruth Stanko 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Smith 
Rating:
5.0

Nikki was a God-send, made the entire experience of moving stress-free if there was such a thing. Highly recommend.

Ginger Parks 
Rating:
5.0

Customer did not leave a comment.

Craig Kizewic 
Rating:
5.0

Nice customer service tanks

Miguel Blanco 
Rating:
5.0

Rented from these guys several times. They always do an excellent job.

Cutler Moore 
Rating:
5.0

Excellent service at this location.

mike mycoskie 
Rating:
5.0

It was good because I return the truck were I live

SERGIO QUINONES 
Rating:
5.0

It was a great experience from start to finish. Thus is my second time using the location. Will use again if I move again.

Martin Keisch 
Rating:
5.0

Customer did not leave a comment.

Jack Neifert 
Rating:
5.0

Nicky was very helpful and accommodating. Her kind demeanor really put me at ease on a stressful day. I am very grateful to her.

Nezam Ghasemian 
Rating:
5.0

Customer did not leave a comment.

Walter Valdez 
Rating:
5.0

Nikki did a fine job of handling my rental!

Micheal Christopher 
Rating:
5.0

Personable and very professional!

Edward Stygar 
Rating:
5.0

Best drop off experience ever! Returned after hours with ease!!

Caren Hersey 
Rating:
5.0

Vicky is amazing and very helpful!

Kara Schmidt 
Rating:
5.0

Nikki was Amazing!!! I had scheduled an evening pick up and she called to do as much of the checking in as possible on the front end and show me how to access after hours. This was a very stressful time for me and she was a reassurance that at least getting my stuff moved would go smoothly.

Mandy Ivanov 
Rating:
5.0

Customer did not leave a comment.

jeniffer osmond 
Rating:
5.0

I still have not received my final bill. I need this for work reimbursement.

Christopher Giesting 
Rating:
4.0

Customer did not leave a comment.

Jay Bryant 
Rating:
5.0

Customer did not leave a comment.

Shannon Fergus 
Rating:
5.0

Customer did not leave a comment.

Viktoria Reed 
Rating:
3.0

While the actual location (Eagle Airport Storage) housing the U-Haul was very helpful in helping us get in the facility and in the truck but that was the quality that U-haul, the actual company, lacked poorly. We were not aware that you needed a code to get in the place and U-Haul did not provide us with it nor could they help us get it so they should just be thankful that someone was at his computer at the storage facility that was able to help us out. We ended up waiting an hour after our pickup time before we had the actual truck in our hands and the truck had very little fuel getting in and I couldn’t even prove that to U-Haul as they didn’t provide me with a check in list to make sure I can take pictures of the vehicle BEFORE I started driving it but only after the day was done did they let me take pictures. So long story short, the app is absolutely horrible to use and it seems like U-haul could care less about the rural locations even though they own this vehicle, so while this location was great at helping us, U-Haul seemed to do the bare minimum as any large company does for their customers but if we had hired movers for this move, let’s just say this would’ve turned into a not so pleasant conversation with a supervisor. So, if you plan to live rurally and want to move with U-haul, don’t use the darn app, if a multi-billion dollar company can’t even get a decent app then it’s just better to talk to an actual person. ;)

Brandon Scott 
Rating:
5.0

Customer did not leave a comment.

George Ballard 
Rating:
5.0

Customer did not leave a comment.

FREDDY RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

james Glendining 
Rating:
5.0

My rental went smoothly. The Office Manager, Nicki communicated well and was friendly and knowledgeable. Very positive experience. No suggestions at this time.

STEPHEN VASTAGH 
Rating:
4.0

Super easy to book and friendly staff! Loved the pre check stuff too!

Troy Harris 
Rating:
5.0

Nikki was awesome...went above and beyond to make sure I had what I needed for the weekend. Professional, kind and knowledgeable! Thank you!

Rose Braden 
Rating:
4.0

not a thing, Nikki was a great person to work with. I will definitely be back.

Jay Bryant 
Rating:
5.0

Customer did not leave a comment.

Jorge De La Cruz 
Rating:
5.0

Customer did not leave a comment.

David Van Landschoot 
Rating:
5.0

Customer did not leave a comment.

Dan Cudahy 
Rating:
4.0

Customer did not leave a comment.

Gregory Hext 
Rating:
5.0

It was all good

TINA RUSS 
Rating:
5.0

I did the online app check-in and everything went super smooth and was easy to understand and follow their directions.

lisa wells 
Rating:
5.0

Excellent customer service

melvin woody 
Rating:
5.0

Customer did not leave a comment.

Jeremy Niemiec 
Rating:
5.0

Customer did not leave a comment.

David Kloss 
Rating:
5.0

Nikki was terrific!

warren tullman 
Rating:
5.0

Nicky was fantastic. Professional, helpful and a real pleasure to work with.

Dan Woolner 
Rating:
5.0

N/A

Jason Colby 
Rating:
5.0

Customer did not leave a comment.

EDD LUKENS 
Rating:
5.0

Great service

David Wilson 
Rating:
5.0

Nikki is the best. Better keep her. Picked up transport from her. Ryder in Glenwood Springs had 15’ truck ready. Better keep him also.

PAMELA PATTERSON 
Rating:
5.0

Offer bundles of moving boxes

Karen Diaz 
Rating:
5.0

The receptionist (Nikki I think?) was SO helpful and welcoming. It was a great, easy experience

Elizabeth Lyon 
Rating:
5.0

Great service of the women she has excellent customer service

Pedro A Gutierrez Bran 
Rating:
5.0

Nikki Payne was wonderful to work with. She was responsive to helping us out getting our trailer and making sure the logistics worked out. Wonderful person and great customer service!

Erin McLin 
Rating:
5.0

None. Customer service was excellent.

SCOTT SCHALLER 
Rating:
5.0

The representative was professional and helped disconnect the hitch. The process was quick and thorough. Thank you.

Jay Robert Flogaus 
Rating:
3.0

Your online process is way too cumbersome. An online process should fast and efficient which U-Haul's app was not. Can't imagine that in person would ever take that much time.

Mary Zarba 
Rating:
5.0

Customer did not leave a comment.

Melissa Machowsky 
Rating:
1.0

Customer did not leave a comment.

AUSTIN WALLIS 
Rating:
5.0

Nicky is fantastic. Highly recommended.

Igor Huzicka 
Rating:
5.0

Customer did not leave a comment.

Fernando Dominguez 
Rating:
5.0

Thank you again for the excellent care and attentiveness to your customers and equipment. It really makes a difference!

TODD PIERCE 
Rating:
5.0

Nicole was excellent

Robert Lang 
Rating:
5.0

Nikki is just the best. Friendly and customer oriented. She helped make my move as simple as possible.

RAE SANDER 
Rating:
5.0

Customer did not leave a comment.

Elisabeth StJ Turgeon 
Rating:
5.0

Customer did not leave a comment.

Jean Furneaux 
Rating:
5.0

The truck I was given to drive was in very poor condition. The truck bounced down the road. It ruined several pieces of furniture. The vibrations were back breaking. Will never rent a u haul without first test driving.

michael glauber 
Rating:
5.0

I think her name was Nikki and she had everything ready right on time, all the info we needed, and everything was super easy. Thanks!

Marc Recht 
Rating:
5.0

Customer did not leave a comment.

Jessica Helmlinger 
Rating:
5.0

Very helpful and accommodating

Mark koelker 
Rating:
5.0

Customer did not leave a comment.

Quedan Baker 
Rating:
5.0

Niki was extremely helpful and nice. Great representative for this location and Uhaul. Excellent customer service!

Paul Wible 
Rating:
5.0

Customer did not leave a comment.

David Kloss 
Rating:
5.0

Customer did not leave a comment.

SUSAN SAMAYOA 
Rating:
5.0

The lady in the office who helped us was fantastic and so friendly! I’m recommending that location to everyone.

Hannah Lara 
Rating:
5.0

Customer did not leave a comment.

CHERYL OLIVER 
Rating:
5.0

Customer did not leave a comment.

JAY VESTICH 
Rating:
5.0

Thank you for all your help

Ron Magness 
Rating:
5.0

I both have a storage shed and have rented a trailer. Nikki is great, super helpful. Rental, pick up, and drop off we’re quick and easy.

JENIFER HAMMOND 
Rating:
5.0

Staff made the after-hours drop off process easy for me

ROBERT OCONNELL 
Rating:
5.0

Customer did not leave a comment.

Joseph Schneider 
Rating:
5.0

Customer did not leave a comment.

Matthew Bartok 
Rating:
5.0

Good job

Brian Doyle 
Rating:
5.0

Customer did not leave a comment.

Wayne Page 
No reviews have been submitted for this location.

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