Customer Reviews for Dunns Parry Sound Self Storage
(U-Haul Neighborhood Dealer)

1,203 reviews

15 William St   Parry Sound, ON P2A1V2

(705) 746-7052

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(705) 746-7052

15 William St
Parry Sound, ON P2A1V2

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Diane J. 
Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
1.0

See above

Travis N. 
Rating:
5.0

Awesome service!

John B. 
Rating:
5.0

Customer did not leave a comment.

Hayden R. 
Rating:
5.0

Great service!

John B. 
Rating:
5.0

The ladies were great ! I will definitely use this location again.

Gareth H. 
Rating:
5.0

Customer did not leave a comment.

ROSS A. 
Rating:
4.0

Customer did not leave a comment.

Ted G. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Keep up the good work. Always a pleasure dealing with this location.

Philip W. 
Rating:
5.0

Nothing…Tamara has everything well organized, she's very professional, thoughtful and gives excellent advice

Gary B. 
Rating:
5.0

Great service as always

Mark M. 
Rating:
5.0

.

Arthur C. 
Rating:
4.0

compared to the letdown at Bracebridge (did not have promised trailer) this location had three... and were very friendly...

Victor D. 
Rating:
5.0

Tamara and Mary were very informative, and understood my needs and made sure we were outfitted for our needs. I highly recommend this team!

Colleen K. 
Rating:
5.0

Keep doing what the Parry Sound Duns U-Haul storage has done for us as it's been a great experience and very helpful and the people are very polite.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

this was all the parry sound staff, traffic will take your reservation and give it some one else. Thanks to the staff they kept this from happening to me,

DARCY B. 
Rating:
4.0

Have access to more equipment. I wanted a 15' or 20' but had to take a 26'.

Al W. 
Rating:
5.0

need a crank up jack on 6x12 closed in trailer. Tongue weight is to much for most people to lift.

shane M. 
Rating:
4.0

Customer did not leave a comment.

Ted G. 
Rating:
5.0

Always great service. Easy to deal with. 👍😊🤘

DWAYNE L. 
Rating:
5.0

Only negative was the call from U Haul telling me that the arranged drop off location was “ full of trailers” and I should return the trailer to the pick up location when finished. This was not possible for me to do. When I arrived at the drop off location. There were three (3) trailers there of two different types. The return lot was huge and essentially empty. This lie was offensive as it attempted to put UHaul's inventory control ahead of my convenience as a customer. Bad optics, bad practice.

Gary H. 
Rating:
5.0

The staff go above and beyond to make the rental experience as smooth as possible. If you rent from this location you are will not be disappointed

Christa S. 
Rating:
3.0

We received an invoice charging our credit card for 2 extra days of rental plus extra mileage. The mileage was correct but the 2 days was not. I called and they explained a glitch in system and fixed it. We didn't go into the building so no comment about cleanliness. A sidenote...the key didn't drop down right away. I had to put my hand in and push it down further.

lisa G. 
Rating:
5.0

The store I rented through was friendly and helpful. No issues with the drop off location as well. Would rent and recommend either store in the future. Thank you!

brenda W. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
5.0

The whole process if picking up and dropping off was very easy. Would rent from U-Haul again

michael W. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

STEVE Z. 
Rating:
5.0

Everything was great except that the inside windshield window could have been cleaned.

Robert M. 
Rating:
1.0

The U-Haul was closed at time if drop off. I called and left a message and haven't heard back from them. The trailer was dropped off a day before it was scheduled to be returned.

Sam P. 
Rating:
5.0

The truck was clean and ready to go.

Ernie R. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
3.0

Quick drop off never went inside

Lisa D. 
Rating:
5.0

Great customer service!

John B. 
Rating:
5.0

Great way to “clean house” quickly and efficiently with a covered trailer. Online registration made pickup and processing very quick and easy.

Douglas B. 
Rating:
5.0

Good customer service!

HERBERT D. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Jamie J. 
Rating:
5.0

The manager was very cordial and helpful. I explained to her about the wrong rim offset on the front axle. She took a picture to record the change. Easy drop off and away you go

Douglas V. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Only issue I had was that the licence plate on the trailer did not match the one on the website. That issue was resolved for me quickly and service was excellent.

Tim N. 
Rating:
5.0

For non experienced, it would be useful to indicate on the website what size of hitch and other essentials.

Chris G. 
Rating:
4.0

Customer did not leave a comment.

COLIN G. 
Rating:
4.0

I was extremely disappointed in the lack of availability of larger trucks for a 500km radius. Then on the day of pick up the customer returning the truck I was renting was over an hour late. I then had to wait that time and made everyone else who was helping me move wait. The person working at the pick up location was wonderful and did everything she could to assist me (everything was out of her hands) however I believe U-Haul should have compensated me slightly for the overdue rental that I had to wait for. I will not be renting from U-Haul in the future.

Danielle S. 
Rating:
5.0

The service I received from Tamara was excellent. I really appreciated her making sure I had a trailer for my move and reserving it to ensure I was covered. I really appreciated the superior service. Thank you.

Mark A. 
Rating:
5.0

The staff at Dunn's Parry Sound Self Storage and UHAUL are absolutely amazing. They take pride on making sure thier customers are happy and do what they can to make sure you have a great experience within thier location.

Cory B. 
Rating:
5.0

Clone Tamara. She went above and beyond to ensure our reservation would be there. Personable, relatable, and just a really pleasant person to work with.

Brian John C. 
Rating:
5.0

Although your local afiliat, Duns Parry sound Self Storage, was exemplary with their service. Your "Traffic " part of your organization, and your company policies, gets a failing grade. 3 times I booked a 6x12 trailer online, in different locations. And three times, traffic called and could not supply, at the last minute. This had a bad impact on my plans to move items. Why would you take a booking when you can't supply. A booking should be guaranteed. But obviously it's not. Hard to take your company seriously. To improve your service- do not take bookings if you cannot supply.

Brian M. 
Rating:
5.0

Clean and efficient location. Knowledgeable staff. Very good equipment. One way option is definitely a bonus. Thank you…

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
4.0

Dropped it off yesterday, your online return did not work for me

Mark R. 
Rating:
4.0

It's a great location with great people, everytime I needed a rental. Any issues I have ever run into were usually mild and due to customers or people who wanted rentals but we're unfamiliar with the fact you schedule your rental before showing up if you 100% NEED something that day.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

The pickup was so great to drive. I was so happy.

DJOMNA B. 
Rating:
5.0

Everything is good

Belinda M. 
Rating:
4.0

Customer did not leave a comment.

Terrance I. 
Rating:
5.0

I didn't see anybody, dropped off after hours.

Adam T. 
Rating:
4.0

Great central location

Dan R. 
Rating:
5.0

No suggestions - Parry Sound staff were first class

David W. 
Rating:
5.0

Customer did not leave a comment.

Belinda M. 
Rating:
5.0

Great customer service Tamara and Chris always go above and beyond to make the experience go smoothly

Cory B. 
Rating:
5.0

Quite happy with the full experience.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Tamara and Chris went above and beyond. Great service and nice people to deal with.

Andre C. 
Rating:
5.0

Again great customer service from both Barrie and Parry sound, Thanks!

Jon C. 
Rating:
5.0

Customer did not leave a comment.

Jan W. 
Rating:
4.0

Customer did not leave a comment.

Sandy K. 
Rating:
5.0

Great customer service

Brianna Z. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Debbie F. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Very friendly customer service.

Christine D. 
Rating:
3.0

Can't comment fairly as it was closed at time of drop off.

JOSEPH M. 
Rating:
5.0

Friendly, helpful and knowledgeable staff...Dean

Dean Harris H. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

My rental experience was excellent as always. Thanks to the friendly team at uhaul Parry Sound. Thanks again for everything and keep up the great work

David B. 
Rating:
5.0

Customer did not leave a comment.

Anton O. 
Rating:
5.0

You had everything I needed..great staff and friendly..thank you for a positive experience.

ROB S. 
Rating:
5.0

Absolutely wonderful employees. Thank you

KATHY B. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Location was great and the people were friendly and helpful. U-Hauls website however is very confusing and at the end of the day, does not make any sense. I had to keep a truck for a week to get a better rental rate even though the website indicated I could pay the weekly fee and return it after 2 days if I so desired. If I returned it earlier, my fees went up, how does that make any sense?

Peter D. 
Rating:
5.0

Chris was amazing and super helpful. Excellent customer service skills and definitely goes above and beyond. Would give him 20 out of a scale of 1-10. I seriously can't say enough good things about our drop off experience.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

Customer did not leave a comment.

Bruno S. 
Rating:
5.0

Clerks were so helpful and knowledgeable. They are efficient and kind. No improvements necessary

Marilyn P. 
Rating:
5.0

This is the best moving experience I've ever had. I wish the moving part was as easy as the rental of the brand new 2023 Ford 250 Van. I made 5 short trips. Enjoyed driving the van more than moving. I also rented a furniture dolly. What a great idea. It make the move so much easier when you have a distance to move your furniture. Why carry it when you can just push it on the cart. The customer service was Excellent, the best in a long time. Enjoyed the experience very much. Actually had a few laughs. This was perfect for moving on a rainy day. I was able to put a queen bed, couches etc. No problem at all. Perfect for moving locally and I would recommend this to anyone. Thank you very much.

David B. 
Rating:
4.0

The trailer ended up leaking from the floor? we had to drive in the rain and all of our boxes bottoms and anything on the floor got all wet? I'm assuming there were leaks somewhere in the floor and tire spray was leaking into the holding area. Someone should inspect this trailer

MICHAELL S. 
Rating:
3.0

Customer did not leave a comment.

Kriss S. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
4.0

Happy with my service. Great job every one.

Robert B. 
Rating:
4.0

The U-Haul leaked like a sieve all the stuff I had in the back was damaged or wet I would appreciate some compensation for it after all it was my deceased Brothers last possessions

Joe L. 
Rating:
5.0

na

JOHN J. 
Rating:
5.0

Super Friendly Staff!

Lisa R. 
No reviews have been submitted for this location.

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