Staff was awesome
Ken M
Customer Reviews for Dun Deal Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I rented the truck they said you have 3/4 of a tank. When I return the truck with 3/4 of a tank they said it needed to be 13/16 full not quite sure how to measure 13/16 on an analog gauge that $17 you charged me for 1/16 tank of gas made my whole experience with U-Haul taste sour.
Mike CDenise and Missy were very helpful. The whole experience was easy.
Mark HMissey the receptionist in the Williams Drive Georgetown Texas location is very helpful, they accommodated my needs despite of a short notice
Fernando PThe truck must be very close to its retirement at over 130k miles. Steering was loose and pulled to the left. The hinges on the roll-up gate are rusted and do not operate smoothly. That being said it did the job for us and there's no reason I wouldn't use Uhaul again. The folks at Dun Deal were very helpful and got us on our way without any trouble.
Michael KSeemless drop off all good.
Lou RFriendly customer service, located close to our home.
Donald JGreat experience at this location. The U-Haul employee was very friendly,
Carlin SNone. Super friendly attentive staff. Thank you!
DOUGLAS LNever needed to step foot inside the location, but the property was clean, and the woman who helped was friendly and helpful.
JAMES VAdvise customer they will receive time and location sensitive text messages from U-Haul. These messages are annoying when unexpected and received to late to act on.
Michael WImpeccable and courteous service.
Ray HNa
John JVery friendly, good equipment…
Johnny BThe inside of the windshield was so dirty & filmy I could not see out of it. You could tell multiple drivers had attempted to clean it on the fly while using the van. I had to stop by my home to get a towel & windex to at least clean a hole that I could see through without a horrible sun glare. It was beyond what paper towels & dirty water at a filling station could handle. Otherwise the van was clean and the personnel at this location are wonderful people.
Tery LExtremely nice customer service. Very courteous and efficient.
Charles CExcellent friendly service. No recommendations.
Terry MThe interior of the cargo van had what appeared to be dried up vomit on it. The staff was excellent. The location was really easy to get to. But the liner on the inside of the van was really gross.
Binh LFriendly and easy! Brand new truck! Will definitely use again!!
Elizabeth NThis lady busts her butt working so hard for people. She is wonderful!!!
Sheila KThis is my favorite location it's close and convenient I always was go here when I need to move some things to storage it work's out perfectly.
Qudduws WThe location was easy to find. No one was there and the doors were locked at 4 in the afternoon. Had to use the drop box for the keys.
Rick LGood experience.
Ross WExcellent, no need for improvement!!
bobby hThe lady that checked us out was very informative and pleasant.
Bobby Sgreat manager who was very clear in instructions to rent and then service
Michael WThank you! Best moving experience ever!
Christopher CA clean and working equipment is the baseline. That the facility exceeds this baseline, is assuring. That the service tops it all, makes the experience excellent. Thank you Mizzy
Curd BGreat friendly and timely service. Very good quality truck/van.
Michael HEverything was great!
Robert MMitzi is amazing !! Very helpful and always went above and beyond. Thank you again Mitzi !!
SHAWN Ksimply great
Michael WMitzi was professional, friendly and explained everything I needed to know. Five stars to her.
Royce PNothing
Patricia WGreat service, good professional staff.
Yair GThe U-Haul experience made a stressful move much better!
Janis LThe online checking process sucks. I did what was in the video and b never got the lock password. I spent an hour on the phone trying to get help and finally got a person on the phone that could get me the word.
Bobby JThe service at this location is the best customer service I have ever received for any product. They always go above and beyond. Thank you!
Angelo PExcellent and friendly service.
Chris CThere was a problem getting the software to record return of the truck.
Megan OThe team at this location did a great job!
Angelo PFriendly staff were very helpful!
ERIC MGreat experience...thank you!
Joseph SThe 24/7 pick-up app was not as user-friendly as one would hope. Once we were able to DL pictures uploaded and get the code to unlock the truck, everything else was fine.
Matt JMy tv and all my stuffs were broken
Oluwasegun DMitzy always is awesome to work with and very friendly!
Joel SI have rented many cars and trucks over the last fifty years. This pick-up truck rental ranks among the top experiences I have had - perhaps the best ever. The customer service was exemplary. The facility is outstanding; and the pick-up truck was clean and it performed very well. I give Dun Deal Storage an A+ rating.
James SThey were supposed to be closed! I.was fortunate.
Candace RGreat location and customer friendly. Used multiple times.
CLAUDIO SThey were closed
Stephen WThe person working there was knowledgeable, helpful and went out of her way to make our experience as awesome as it was.
Kimberly WThe equipment was in very good condition and the staff was exceptional. Highly recommend this U-haul location!
Conley GThe check in process was seamless and easy and the woman behind the desk was very nice, friendly and helpful.
Peter Wvery friendly and efficient staff
Mark PMisty was great. She was professional, friendly, and efficient. She had great communication skills and was on time. I will definitely recommend her facility and service.
HELEN SReally pleased with the high level of customer service here. Seamless transaction, would absolutely rent again.
Ashley BThey went above and beyond not only to get us the truck size we needed but also with administrative stuff. Definitely will continue to rent from here. (3rd time renting in about 1.5-2 month span). Thank you!!!
COREY SThere's nothing you can do to improve your business. It is perfect. The facility was clean, very well organized and very professional staff.
myra mDoes not matter. Nothing will be done.
James FIt was raining. Truck leaked. Got my boxes wet. Got the old “oh well, sux to be you.” At least she did say, sorry…
James FMisty had the BEST customer service and went above and beyond what she needed to do. A very good person doing an excellent job. My review is so good, it’s almost as I might be friend writing this about her, but I have never met her before and was very happy with her customer support and service. This is a great location that I will use again.
Rupal LI will never rent a truck from U-Haul again. I needed a truck with a bed that has 15ft to move some lumber. I was told it's 15 feet but in actuality the whole truck is 15 feet. I asked if I can change to 20 feet, I was told no. So I was charged for the vehicle for driving 3 miles and was unable to use it. All you guys care about is money and not customer service. You have lost me as a customer.
David FGreat staff. Great experience!!
Shannon HStaff was excellent, equipment was clean, overall a great experience.
Randy S