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Oleg P
Customer Reviews for D's Autobody
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. Very easy to pick up the rental using my smartphone.
William WGood and friendly customer service
Lynda SImproving the lock would be nice. The lock was a little hard to open. A digital or a newer lock would be better.
Shyam BGreat customer service at this location!
Vicki ANothing. This is our 1st experience using this type of pick up. Easy!! We will definitely consider this option more in the future.
Frederick SScott at D’s Autobody went the extra mile and more to facilitate my rental. I highly recommend this U-Haul location!
Katherine YThis was not the location I selected to have pick up the truck. When I got to the location in Merrimack, the truck wasn't there and I was sent to D's Auto Body. My app was not loading due to the service in the area and no one was at D's as they had gone to lunch. Eventually we got things working but it took an hour after I was supposed to pick up the truck to get going. Thankfully my ride had not left Merrimack yet and was able to bring me to Hudson.
mike pI was unable to get my rental. I got to the location and the lock box would not open. I called customer service and they tried to help me. They tried calling the number for the business and we’re unable to reach anyone. They cancelled my rental and I was unable to move the items I needed to move
Christine FExcellent service
Jerry BThe gentleman that was in the office, was so patient and kind.
Nichole DIt was a perfect experience! Thank you
Carol NEasy, no fuss rental.
Arlene AThere isn't anything that comes to mind. The gentlemen behind the counter was fantastic and the service and information provided was excellent. All UHaul facilities should follow their lead Great Joe
Jeffrey BDon’t change reservations without warning. Moving is stressful enough and to have Uhaul change our reservation was a nightmare for me to rearrange plans and required more driving which was frustrating. Do’s Autobody was great but I really needed to have the truck at the original location I requested.
James REverything excellent
Declan MSuper convenient. Pick up and drop off available 24/7. Everything done through web site and email made it easy. Well done.
Michael SParking lot was not plowed it was shear ice!!! We had to clean the snow off the top and windshield!! That took over an hr!!!!
Kathy CRates for mikes to high
Samantha BGood day, rental was great, smooth transactions, etc. One item to review is that the glove compartment of the rented vehicle has several legal papers of a person from Nashua, NH. I left in vehicle. Someone should check and resolve. Thank you!
Vincent CLocation was great, family owned and very helpful.
Kevin SI asked for a call back and not to charge my card. Please call me 978-869-2013
Chris BMy reservation was to pick up a truck in Ayer, Mass. Hudson, NH is 45 minutes away, which was a great inconvenience to our tight moving schedule. Additionally, the location in Hudson was closed on Sunday, and I had to go through a time-consuming procedure on my phone to secure the rental, and then had to call for assistance because the lock box on the building, which the instructions told me to access, did not respond to the provided combination. It turned out there was a separate lock on the back of the truck which was difficult to access because the truck was backed up tight to an overgrown hill. When we finally managed to unlock the back and prepare to leave, there was only a quarter tank of gas which required me to take another 15 minutes of time to fill up before starting the 45 minutes back to our starting point in Ayer, Mass. Altogether a pickup experience far below the reputation of U-haul and my previous experience with the company. I will certainly not be recommending u-haul or D's Autobody to anyone in the future.
Rudy VSaid was open till 7, got there around 630 and was closed (I understand covid is interrupting things, but please update hours) Did the online drop, no clearly labeled drop box for keys. Ended up dropping them through the mail slot for the locations office. Placing a label marking that as the correct spot to drop or getting an actual drop box that matches the picture on site would be helpful.
Brendan DEasy drop off. Just what you want!
Jake RIts really a small set up, not good if you need anything other than a drop off or pick up. Guy working there was nice though and helpful
John RI told the merchant that I was going to maine he charged me 200.46. I assumed this was total live. Then whe I went to drop off the vehicle. They wanted to charge me 800.00. 5hen charged my cards 540.00. I will never use Uhaul again. Ever.
Effie DThe on site guy was great. However, the system kept showing errors whenever he tried to check me out and nobody he called could help. I waited over an hour to get the issue resolved and by that time it displayed that I was late. Very disappointed considering how expensive uhaul is.
Alicia KNo one was available on the weekend We called and dropped off the truck on Sunday and we got charged 2 extra days because no one came in until Monday
Stephen SLet down...shocked at my bill... shocked that I got 2 calls...from you.. wondering if and where I dropped the truck off.... really?.?
mary sSCOTT WAS A GENUINE PROFESSIONAL AND TREATED ME VERY WELL AS FOR UHAUL ITSELF I WOULD NOT RECCOMEND YOU PEOPLE TO ANY ONE I RESERVED A 26 FOOT TRUCK ON THE 17 OR 18 AND WAS TOLD I WOULD HAVE ONE FOR THE 31 THEN 4 OR 5 DAYS BEFOR I WAS TO PICK IT UP I GET A EMAIL SAYING THAT YOU WERE NOT GIVING ME A 26 FOOT BUT A SHORTER TRUCK AND THAT YOU WERE GOING TO CREDIT ME 50 DOLLARS BACK FOR THE GAURENTEED RESERVATION MEAN WHILE I HAD TO PUT DOUBLE THE MILEAGE AND DOUBLE THE FUEL IF YOU WANTED TO TREAT ME RIGHT I SHOULD HAVE ONL;Y HAD TO PAY HALF THE MILEAGE AND HALF THE FUEL I HAVE ALWAYS USED UHAUL FOR ALL MY MOVING NEEDS BUT THIS HAS MADE ME THINK OF OTHER COMPANIES AS LOYAL AS I HAVE BEEN TO UHAUL YOU DONT KNOW HOW TO TREAT CUSTOMERS ECSPECIALLY LOYAL ONES
john mExcellent service!
Todd MDale did not know how to work the computer program and it took longer to pick up the truck than it did to load it. The whole process was not acceptable. I will not rent a truck from uhaul again.
Janice H