Customer Reviews for Dry Ponds Self Storage
(U-Haul Neighborhood Dealer)

301 reviews

3817 Dry Ponds Rd   Granite Falls, NC 28630

(828) 496-1023

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(828) 496-1023

3817 Dry Ponds Rd
Granite Falls, NC 28630

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARY M SIGMON 
Rating:
5.0

Nothing everything was great

Gwen Serum 
Rating:
5.0

Great service!

JACOB BARNHOUSE 
Rating:
5.0

No improvements. Everything was excellent.

Regina Sherrill 
Rating:
5.0

Professional and friendly staff.

Max Carrigan 
Rating:
5.0

Charlotte and Patrick are excellent people. Very helpful and friendly.

Glenn Howell 
Rating:
5.0

Customer did not leave a comment.

James Stallings 
Rating:
5.0

Outstanding customer service! I have done business with them for the past 15 years. They are always very helpful and provide great service.

ERWING VELASCO 
Rating:
5.0

Extremely helpful when I called about reservation and the truck was ready 4 hours early which made my move great!!

Daniel Whitney 
Rating:
5.0

Customer did not leave a comment.

Stephanie Godfrey 
Rating:
5.0

Charlotte went above and beyond.

TRACY TRIPLETT 
Rating:
5.0

Customer did not leave a comment.

Jay Skinner 
Rating:
4.0

Customer did not leave a comment.

Craig Barker 
Rating:
4.0

Customer did not leave a comment.

Craig Barker 
Rating:
5.0

The staff was efficient, friendly, informative, and helpful.

Susan Long 
Rating:
5.0

Customer did not leave a comment.

Joel Wilkins 
Rating:
5.0

Charlotte was especially helpful, answering our many questions and helping us determine which size UHaul was the best for our situation . She was always super-responsive to our needs and made everything easy. We very much enjoyed working with her and would recommend this office based on our experience and Charlotte’s help!

Mary Beth Wenger 
Rating:
5.0

The vehicle i drove both front tires were severely worn from improper toe in alignment. Had there been rain I would not have driven this vehicle. This vehicle should be taken out of service until tires replaced. Staff and facility were excellent and i would have no problem recommending them and renting from them again. This is strictly an equipment issue.

David Mcalexander 
Rating:
5.0

Customer did not leave a comment.

ROBERT TIFFANY 
Rating:
5.0

Customer did not leave a comment.

Regina Sherrill 
Rating:
5.0

Customer did not leave a comment.

Eric Evans 
Rating:
4.0

Customer did not leave a comment.

Summer Evitt 
Rating:
3.0

Customer did not leave a comment.

Ben Arrowood 
Rating:
5.0

The young lady at this location was very professional and personable. The rental experience was smooth and easy. I would definitely recommend this location.

MONICA FERGUSON 
Rating:
5.0

Customer did not leave a comment.

ROBERT COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Brandy Lewellyn 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOGSDON 
Rating:
5.0

Customer did not leave a comment.

Tamara Shavers 
Rating:
1.0

This location did not hook up the trailer I was told they didn’t do that.I’m 61 years old with back issues that was not possible.when I called the location which had no one on site That’s when I was told they didn’t do that and the only thing they could do was cancel the reservation I only was able to get the trailer because 2 other men came to pick up their rental they were kind enough to lift the12 foot trailer for me. After that I spent over 2hours on the main u haul line asking 5 different people to change my drop off location and was denied I told them that this wasn’t my location I originally picked and I could not physically lift it off my truck I was told they could not do anything. I obviously was very upset as the location did not follow u haul rules I even told them the only way I could drop off the trailer without help was to cut it off . I was only able to Leave it there because my wife got 2 of my children to drive 45 minutes to the drop off site. I have rented from your company many times and this was terrible

Benjamin Reese 
Rating:
5.0

Customer did not leave a comment.

David Hoyle 
Rating:
5.0

Nothing, everything was great 😃

South Caldwell Christian Ministries 
Rating:
1.0

The whole escapade was a crap show. Wasent anything with the location, just the U-Haul process in general is terrible and the apps don’t work like they are suppose to

Steven Newton 
Rating:
1.0

Rhe staff was more then friendly at the location I picked up.... with the exception of the U-Haul being on a quarter tank of gas. When people are moving and under on a time limit not everything runs smoothly. I had to fill up while on the interstate praying I made it to the exit! I returned the U-Haul in a timely manner and and did not put fuel in it because of the time of night it was and the location. I called U-Haul and let them know I would be coming by to give the $30 for gas and was told a service fee if $15 was applicable as well. No problem. Then I looked and they had TRIED to charge me $78 and some change AFTER I called! Moving is stressful enough U-Haul, and times are tough for everyone. Why try to charge almost $40 more??! I will always pay what I owe but to keep customers stop charging for ridiculous things.

ANGELA JARAMILLO 
Rating:
5.0

Customer did not leave a comment.

kyle khadra 
Rating:
5.0

Kind, courteous and efficient service for a last minute Friday rental. They were able to find the exact truck I needed. From Brad Bartlett to Dry Ponds self storage Granite location.

Bradley Bartlett 
Rating:
5.0

Customer did not leave a comment.

joshua dean 
Rating:
5.0

Amazing owners! Always super helpful and they do anything they can to get you what you need.

RICHARD PERKINS 
Rating:
5.0

Best customer service of any U-Haul location I've ever used!

JESSICA FORD 
Rating:
5.0

Everything went great. The lady that help me was very helpful.

JON LONG 
Rating:
5.0

Customer did not leave a comment.

Brad Grady 
Rating:
5.0

Customer did not leave a comment.

STEVEN KRAMP 
Rating:
5.0

smooth transaction

ROBERT VERHELLE 
Rating:
5.0

I’ve have used them alot few the years They are great

MARY MESSINEO 
Rating:
3.0

Provide a dolly when one is paid for

Emily Dew 
Rating:
5.0

Customer service was great at this location. The truck was in good condition and worked well for my task.

MICHAEL RAY 
Rating:
5.0

I will always use Uhaul due to AMAZING service provided at Granite Falls location! The ladies in the office are super helpful and that means a tremendous amount to a single mom-Please continue providing excellent customer service ..!

BRENDA GAINES 
Rating:
5.0

Customer did not leave a comment.

CHARLES PRIDDY 
Rating:
5.0

Customer did not leave a comment.

Rusty Cook 
Rating:
5.0

Parking lot would be nice

YANG THAO 
Rating:
5.0

Nothing!! It was perfect!!!

FRED EDMISTEN 
Rating:
3.0

Make sure all equipment needed is available and that the customer doesn't have to go to another place to get their equipment

TAMARA VERRAN-LLOYD 
Rating:
5.0

Customer did not leave a comment.

Brian Ramsey 
Rating:
5.0

Customer did not leave a comment.

ROBERT GARDNER 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA WRIGHT 
Rating:
5.0

Keep on Keeping on

Ronnie Taylor 
Rating:
5.0

Very helpful staff very clean facilities

Victor Suits  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Shinn 
Rating:
4.0

UHAUL needs to make it loud and clear that ONE WAY clients may have to drive up to a couple hours to pick up their truck AND they won't find out until 5:30pm the night before. ridiculous

Keli Marks 
Rating:
5.0

Customer did not leave a comment.

JEREMY NORMAN 
Rating:
5.0

Customer did not leave a comment.

Marion Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Withers 
Rating:
5.0

Customer did not leave a comment.

JANE ANNAS 
Rating:
5.0

Customer did not leave a comment.

Laurent Prunet 
Rating:
4.0

The truck was sticky in the cup holders when I got it. I hope I’m not charged for that because it was a little dirty in there. But the cargo gate was so difficult to close. When you open the back it flies up but to bring it back down I had to put all my weight on the handle. It cut through my skin. It can’t be meant to be that hard. Also it lags in second gear. It sounds a bit off. But other than that the truck was great and the lady that helped me was nice and the check in/out process was easy

Krissy Eckard 
Rating:
5.0

Everything was exceptional! Awesome service from beginning to end.

Christopher Cameron 
Rating:
5.0

Thank you for your help.I had a very pleasant experience,and it was helpful during a difficult transition.

Marsha R Bass  |  Overall Experience 
Rating:
5.0

Charlotte and all the staff were very helpful and made my rental experience seamless. I will definitely recommend them and use them again. Thank You.

ronnie taylor 
Rating:
5.0

Very friendly to do business with! You are treated with respect and very comfortable to converse with if you have questions! Love this place and would definitely do it again!! Love this family!!!

JOSEPH WARLICK 
Rating:
5.0

Customer did not leave a comment.

SOVONIA CALDWELL 
Rating:
5.0

Charlotte, the owner is absolutely wonderful with customer service. She was able to help me find the right size truck. Would definitely recommend this Uhaul and storage facility in the Hickory/Granite Falls area.

MARK FARIST 
Rating:
5.0

They did so much to make more rental experience a very easy time. I would highly recommend them for your rental needs!

DANIEL HARDEE 
Rating:
5.0

Customer did not leave a comment.

PeggyLynn Caudle 
Rating:
4.0

Customer did not leave a comment.

David Carter 
Rating:
5.0

Very very friendly and easy to work with.

CHARLES STRYKER 
Rating:
5.0

The staff at this location went above and beyond to help me get a transporter to tow my vehicle and assistance to load my car. They were terrific. Very kind and courteous. Would recommend them.

Deena Thomas 
Rating:
5.0

Best customer service ever! I always use DPS for my moving needs,they went out of their way to make sure l had what l needed the day l needed it!

edward greene 
Rating:
5.0

Both costumers service agent at this location was very helpful and provided best service in my experience I will like thank them both for there unwavering efforts and providing best costumer service ever

Ian Glenn 
Rating:
3.0

Customer did not leave a comment.

Johnny Burgess 
Rating:
5.0

Customer did not leave a comment.

Marilynn Martin 
Rating:
5.0

I am so appreciative of the staff working at this facility. They were very helpful and kind. Great business, great people!

CYNTHIA WHITE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Ham  |  Overall Experience 
Rating:
5.0

The only issue I ever had was with bugs and mice from someone storing food in their shed. The owners promptly sprayed and took care of the issue.

APRIL L PARKER  |  Overall Experience 
Rating:
3.0

I had a faulty hitch experience and had to return the equipment due to an issue with it staying attached. The bolt that attached the trailer hitch was stripped and was not safe to use so I returned it before I could use it for the purpose I rented it for. It was not safe to use! I let the operator of dry ponds know but was not offered any discount or refund.

Sean Birtchet 
Rating:
5.0

Nothing I have rented 2 u-hauls Charlotte is amazing!!!! So professional efficient and kind!! Thank you for great service!!

Patti Anderson 
Rating:
5.0

Awesome place and would use them again

STEPHEN CARSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Whisnant 
Rating:
5.0

We have nothing but good things to say about Dry Pond Storage in our 2 years with them. All of our dealings with the owners have been very pleasant and professional.

Barbara Morrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK BATTS 
Rating:
5.0

Customer did not leave a comment.

Sharon Bair  |  Overall Experience 
Rating:
5.0

This was an excellent location and the staff was perfect. I was sent to this location only because the location I originally went to was a joke. My pickup time at Countryside #2 on Hwy 321 in Lenoir was at 10:00. When I arrived, the office locked, the numbers to call on the door was both answering machines. Never recommend this location.

Trevis Smith 
Rating:
5.0

Customer did not leave a comment.

Deborah Blake 
Rating:
5.0

Customer did not leave a comment.

Tim Larson 
Rating:
5.0

Customer did not leave a comment.

Connie Spears 
Rating:
5.0

very easy return

ARMANDO REYNA 
Rating:
2.0

Customer did not leave a comment.

Cura Kelly 
Rating:
2.0

One one assisted hooking up trailer.

montie Johnson 
Rating:
5.0

I live in Lenoir and the uhaul website sent me 10 miles away to rent a trailer where there were 3 locations much closer

David Loyd 
Rating:
5.0

The young lady in the office was so sweet courteous and knowledgeable!! Very helpful!!!

Patti Anderson 
Rating:
5.0

Fantastic experience. Extremely helpful and friendly customer service. Will use them again when my new house is done.

Morris Macchia 
Rating:
5.0

Customer did not leave a comment.

DAVID THOMASSON 
Rating:
5.0

Customer did not leave a comment.

Virgena Glass 
Rating:
5.0

Customer did not leave a comment.

Debbie Warlick 
Rating:
5.0

Customer did not leave a comment.

Max Carrigan 
Rating:
5.0

Customer did not leave a comment.

April Norris 
Rating:
5.0

Customer did not leave a comment.

Douglas Dupell 
Rating:
3.0

The car dolly I rented was behind the gated and paved lot, instead of inside of it, meaning you have to drive through a very muddy back road. So be sure to tell your next customers to have an extra 10 bucks for a car wash after they're done getting and returning the trailer.

Dustin Beaver 
Rating:
5.0

Customer did not leave a comment.

Dakota Heien 
Rating:
5.0

Customer did not leave a comment.

Michael Lyons 
Rating:
5.0

Keep up the good work

bartholomew boyd 
Rating:
5.0

Friendly and great customer service.

ESTATE OF HAZEL D SHUMAKER  |  Overall Experience 
Rating:
4.0

The ladies I met at the very end were very sweet and helpful, 10 stars all the way. I thank you both....Jim

James King  |  Overall Experience 
Rating:
4.0

Clean well lit friendly staff

VALERIE WILSON  |  Overall Experience 
Rating:
5.0

I have used this place a few times now,,always friendly staff,and helpful,,

RONDY HUFFMAN  |  Overall Experience 
Rating:
5.0

Great storage company! The staff is great to work with!

TONY GREER  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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