Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)

662 reviews

4687 State Rte 9   Plattsburgh, NY 12901

(518) 907-0897

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 12 pm–4 pm
  • Wed-Sat: 9 am–4 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(518) 907-0897

4687 State Rte 9
Plattsburgh, NY 12901

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 12 pm–4 pm
  • Wed-Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Location parking lot was in terrible condition. Potholes mud. trailer was parked in an area that I almost got stuck trying to get to it. When I went to drop the trailer off, I tried to park in the location that the owner wanted me to but I could not get it off the ball do the uneven ground since it was a field. I parked it in the parking lot and then got yelled at.

Thomas Church 
Rating:
5.0

Customer did not leave a comment.

Philip Flesner 
Rating:
5.0

The inside of the U-Haul was disgusting. It definitely hadn’t been cleaned in a while.

Sarah Dupraw 
Rating:
5.0

A pleasure to meet the gentleman that runs this location. Could not have been a better experience.

Craig Schilling 
Rating:
5.0

Customer did not leave a comment.

chris Romeo 
Rating:
1.0

Make sure you charge the right customer.

RICK DAVIS 
Rating:
1.0

Place was not open the guy had a problem and seemed to want to pick a fight! I would not as a company want them to represent me

mike calkins 
Rating:
5.0

Customer did not leave a comment.

Peter Quick 
Rating:
5.0

When returning truck, I couldn’t finish taking photos because it closed the reservation and completed all transactions.

Gabrielle Rodriguez 
Rating:
4.0

The pickup could have used a cleaning (windows).

John Conery 
Rating:
2.0

Opened 5 minutes late with 3 people waiting. Slow check in process. Truck was not processed as returned and got an email the following day saying I had not returned it, so I had to take time to follow up on that.

Katherine Huggins 
Rating:
5.0

Customer did not leave a comment.

DAVID CHARLES ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Napoleon Harrington 
Rating:
4.0

Equipment worked well.

Daniel M Phillips 
Rating:
5.0

Customer did not leave a comment.

Bryan Sweeney 
Rating:
5.0

There was no added stress to the moving because of U-Haul. It was nice to not have any concerns about the moving truck. I will be quick to reuse them in the future. Thanks

Scott Gauthier 
Rating:
5.0

Excellent customer service/support

NAPOLEON HARRINGTON 
Rating:
5.0

Nothing. Service already excellent 👌

Lillian Brown 
Rating:
5.0

Dick was very helpful and thorough to make sure we had equipment that was working well.

Camille Mori 
Rating:
5.0

The man at this location was exceptional. Would recommend that location above any other in the area.

CINDYJEAN GEPPNER 
Rating:
4.0

Customer did not leave a comment.

Mark Anderson 
Rating:
5.0

Nothing, very good service

Adele Douglas 
Rating:
5.0

Customer did not leave a comment.

Teresa Landry 
Rating:
5.0

Customer did not leave a comment.

VICKI WILDER 
Rating:
3.0

Dick was extremely helpful & professional. Been a customer there for quite awhile. 👍

Mark Mercer 
Rating:
2.0

no one was there when i dropped off my rental, lot was quite full so they complained about we’re i left the trailer.

Vickie Craig 
Rating:
1.0

Customer did not leave a comment.

Stephen Carter 
Rating:
5.0

Customer did not leave a comment.

Remi Borden 
Rating:
3.0

Customer did not leave a comment.

Edwin Yeoman 
Rating:
5.0

Excellent service & dependable equipment. Very helpful agent.

Mark Mercer 
Rating:
5.0

Dick does a great job for U Hual

Stephen Martin 
Rating:
5.0

Dick was extremely helpful and made this rental very easy. When there was a small equipment issue and Dick readily resolved the issue. Drop off was easy. Dick was enjoyable to talk to and very pleasant. I will surely recommend this Uhaul Dealer to friends and for any future rentals we may have

Kevin Richardson 
Rating:
1.0

The man who worked there was very rude and nasty to me and has no manners to his customers

Aldo Archili 
Rating:
5.0

I've had 2 dealings with Drew Automotive and both times were great experiences. I recommend.

chris yandow 
Rating:
5.0

Customer did not leave a comment.

Ryan Burke 
Rating:
5.0

Great service!

Dave Considine 
Rating:
3.0

Customer did not leave a comment.

Daniel Buskey 
Rating:
5.0

Customer did not leave a comment.

Carolyn Szeliga 
Rating:
5.0

Customer did not leave a comment.

Brian P Schwind 
Rating:
5.0

Gentleman was extremely friendly and funny. Would go back here again.

Brian P Schwind 
Rating:
3.0

Customer did not leave a comment.

Cynthia Meker 
Rating:
5.0

Customer did not leave a comment.

john anderson 
Rating:
4.0

Customer did not leave a comment.

KristaAnne Schattenkerk 
Rating:
5.0

The gentleman in the office was very friendly and cordial.

Francis Reilly 
Rating:
5.0

Dropped off after hours.

Kristy Land 
Rating:
4.0

It took an hour to process the form and that ment I loss an hour off my rental

William Daily 
Rating:
5.0

Fantastic equipment and service!

Michael Calitri 
Rating:
5.0

Knowledgeable and helpful staff. Courteous and thorough in contract and trailer preparation procedures.

Paul Ghenoiu 
Rating:
2.0

He is very rude and not prudent

Edward Hendrix 
Rating:
5.0

Customer did not leave a comment.

James Reed 
Rating:
3.0

Customer did not leave a comment.

Brendan Miller 
Rating:
5.0

Customer did not leave a comment.

Scott Stillman 
Rating:
4.0

Customer did not leave a comment.

arnold vanbrocklin 
Rating:
5.0

Customer did not leave a comment.

Randolph Sapp 
Rating:
5.0

Good!!

Mike Calitri 
Rating:
5.0

Security cameras to confirm drop off!

Mike Calitri 
Rating:
4.0

The service member, Dick, was extremely friendly and courteous and helpful. He explained everything clearly and gave us directions.

Glenn Heiser 
Rating:
5.0

Customer did not leave a comment.

SARA BRAY 
Rating:
5.0

The lockbox was confusing at first, but a quick call to U-Haul main got it sorted. Dick, Plattsburgh Mgr, was fantastic and friendly. Totally recommend!

Sue DeHaan 
Rating:
4.0

Great customer service

George Hoffer 
Rating:
5.0

Customer did not leave a comment.

Charles Minster 
Rating:
4.0

Paperwork took way to long

ZACHARY Witkop 
Rating:
5.0

Customer did not leave a comment.

Darrell Collins 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SHELDON 
Rating:
5.0

Customer did not leave a comment.

Kenneth Misajet 
Rating:
5.0

Dick was an absolute pleasure to work with. I will definitely be using this location every time I need and will refer all my friends to him!

Cody Martin 
Rating:
5.0

Highly recommend! He walked me through each step and made the process much easier! I hope I don't need one anytime soon, but if I do I will definitely use this location again!

Ashley Faubert 
Rating:
5.0

Dick is a good man and very helpful.

MICHAEL WINGATE 
Rating:
3.0

We had to switch locations uhaul on military turnpike never had the van set up for the keys even after I called them and the first vehicle at this location had electrical issues which delayed our start time.

Rachel Armstrong 
Rating:
5.0

Best experience renting a uhaul ever. Dick was amazing and such a sweet sweet man!! Will definitely be seeing him again!!!

Tricia Cumber 
Rating:
5.0

Customer did not leave a comment.

Mark Spinelli 
Rating:
5.0

Drew was a pleasure to work with

Shawntel Hayes 
Rating:
4.0

Customer did not leave a comment.

Heather Jubert 
Rating:
5.0

Another great experience with Drew Automotive.

Steven Honahan 
Rating:
5.0

Always a good experience with Mr. Drew Automotive. I would recommend them.

STEVE HONAHAN 
Rating:
5.0

Customer did not leave a comment.

john st marie 
Rating:
5.0

The gentleman that helped me was great!

JEFF CHRISTIANSEN 
Rating:
5.0

Excellent Service Highly recommend Will be back at some point

Matthew Carosella 
Rating:
5.0

Customer did not leave a comment.

Billie Bledsaw 
Rating:
5.0

Customer did not leave a comment.

Sarah Thut 
Rating:
5.0

Customer did not leave a comment.

Glenn Huber 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DALY 
Rating:
5.0

Customer did not leave a comment.

Luis Delacruz 
Rating:
5.0

Nothing. Always easy.

Edward Knapp 
Rating:
5.0

Dick is very professional and friendly. He is all for helping the community. We got the truck to help out the Christmas Bureau.

Bruce BANCROFT XMAS BUREAU 
Rating:
5.0

Service was impeccable…include snow brush and/or ice scraper with rental vehicles.

Robert Patnode 
Rating:
5.0

The owner was extremely accommodating and will definitely recommend this dealer to my friends and relatives. Dick was very helpful and personable. 👍👍

David South 
Rating:
5.0

Excellent service; no improvement necessary

ED PALEGA 
Rating:
4.0

Customer did not leave a comment.

Robert Graf 
Rating:
5.0

Very happy with the rental. Owner/operator is a pleasure to work with. Thank you

Bruce Tubo 
Rating:
4.0

Customer did not leave a comment.

kelvin SANDS 
Rating:
1.0

Longueur interminable, aucune intervention pour nous aider à résoudre les problèmes de WI-FI, bureaucratie locale trop lourde, le paiement avait déjà été fait et le trailer réservé.

Pierre Harvey 
Rating:
4.0

Drew's was not the actual drop off location, but Dick from Drew's was sent to service us when no one from the drop off location showed up to open the office. We were to drop off the Utility trailer from Lynn Ma. and pick up a Car Transport trailer at Trim a Lawn in Plattsburgh, NY. We had an 8:30 AM reservation at Trim a Lawn. At 10:00 AM, the Regional Office sent Dick from Drew's to take care of us, which he did well. If you need U-Haul in Plattsburgh NY, DO NOT use Trim a Lawn! Use Drew's instead. Dick will be there.

MICHAEL KALOUST 
Rating:
5.0

Customer did not leave a comment.

Eric Crossman 
Rating:
5.0

Excellent service by Agent. Have rented numerous vans and trucks from him.

Mark Mercer 
Rating:
4.0

We tried to rent from this location before and our experience was terrible. This time, he saved us.

LAWRENCE MILLS 
Rating:
5.0

Change the engine . The v8 engines are way to expensive for gas especially if you traveling long distance.

AARONJAKOB REISS-YOUNG 
Rating:
5.0

Employee at location was very friendly. Customer service over the phone where professional and helpful with the after-hours mobile pick-up.

William Morrow 
Rating:
5.0

Great service and very accommodating.

RICHARD KINIGHT 
Rating:
5.0

Dick was very helpful and congenial. I rented the truck for a nonprofit organization. He was gracious enough to loan us the truck at no charge. Dick is definitely an asset to the U-Haul organization

Bruce Bancroft 
No reviews have been submitted for this location.

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