Location parking lot was in terrible condition. Potholes mud. trailer was parked in an area that I almost got stuck trying to get to it. When I went to drop the trailer off, I tried to park in the location that the owner wanted me to but I could not get it off the ball do the uneven ground since it was a field. I parked it in the parking lot and then got yelled at.
Thomas Church
Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the U-Haul was disgusting. It definitely hadn’t been cleaned in a while.
Sarah DuprawA pleasure to meet the gentleman that runs this location. Could not have been a better experience.
Craig SchillingMake sure you charge the right customer.
RICK DAVISPlace was not open the guy had a problem and seemed to want to pick a fight! I would not as a company want them to represent me
mike calkinsWhen returning truck, I couldn’t finish taking photos because it closed the reservation and completed all transactions.
Gabrielle RodriguezThe pickup could have used a cleaning (windows).
John ConeryOpened 5 minutes late with 3 people waiting. Slow check in process. Truck was not processed as returned and got an email the following day saying I had not returned it, so I had to take time to follow up on that.
Katherine HugginsEquipment worked well.
Daniel M PhillipsThere was no added stress to the moving because of U-Haul. It was nice to not have any concerns about the moving truck. I will be quick to reuse them in the future. Thanks
Scott GauthierExcellent customer service/support
NAPOLEON HARRINGTONNothing. Service already excellent 👌
Lillian BrownDick was very helpful and thorough to make sure we had equipment that was working well.
Camille MoriThe man at this location was exceptional. Would recommend that location above any other in the area.
CINDYJEAN GEPPNERNothing, very good service
Adele DouglasDick was extremely helpful & professional. Been a customer there for quite awhile. 👍
Mark Mercerno one was there when i dropped off my rental, lot was quite full so they complained about we’re i left the trailer.
Vickie CraigExcellent service & dependable equipment. Very helpful agent.
Mark MercerDick does a great job for U Hual
Stephen MartinDick was extremely helpful and made this rental very easy. When there was a small equipment issue and Dick readily resolved the issue. Drop off was easy. Dick was enjoyable to talk to and very pleasant. I will surely recommend this Uhaul Dealer to friends and for any future rentals we may have
Kevin RichardsonThe man who worked there was very rude and nasty to me and has no manners to his customers
Aldo ArchiliI've had 2 dealings with Drew Automotive and both times were great experiences. I recommend.
chris yandowGreat service!
Dave ConsidineGentleman was extremely friendly and funny. Would go back here again.
Brian P SchwindThe gentleman in the office was very friendly and cordial.
Francis ReillyDropped off after hours.
Kristy LandIt took an hour to process the form and that ment I loss an hour off my rental
William DailyFantastic equipment and service!
Michael CalitriKnowledgeable and helpful staff. Courteous and thorough in contract and trailer preparation procedures.
Paul GhenoiuHe is very rude and not prudent
Edward HendrixGood!!
Mike CalitriSecurity cameras to confirm drop off!
Mike CalitriThe service member, Dick, was extremely friendly and courteous and helpful. He explained everything clearly and gave us directions.
Glenn HeiserThe lockbox was confusing at first, but a quick call to U-Haul main got it sorted. Dick, Plattsburgh Mgr, was fantastic and friendly. Totally recommend!
Sue DeHaanGreat customer service
George HofferPaperwork took way to long
ZACHARY WitkopDick was an absolute pleasure to work with. I will definitely be using this location every time I need and will refer all my friends to him!
Cody MartinHighly recommend! He walked me through each step and made the process much easier! I hope I don't need one anytime soon, but if I do I will definitely use this location again!
Ashley FaubertDick is a good man and very helpful.
MICHAEL WINGATEWe had to switch locations uhaul on military turnpike never had the van set up for the keys even after I called them and the first vehicle at this location had electrical issues which delayed our start time.
Rachel ArmstrongBest experience renting a uhaul ever. Dick was amazing and such a sweet sweet man!! Will definitely be seeing him again!!!
Tricia CumberDrew was a pleasure to work with
Shawntel HayesAnother great experience with Drew Automotive.
Steven HonahanAlways a good experience with Mr. Drew Automotive. I would recommend them.
STEVE HONAHANThe gentleman that helped me was great!
JEFF CHRISTIANSENExcellent Service Highly recommend Will be back at some point
Matthew CarosellaNothing. Always easy.
Edward KnappDick is very professional and friendly. He is all for helping the community. We got the truck to help out the Christmas Bureau.
Bruce BANCROFT XMAS BUREAUService was impeccable…include snow brush and/or ice scraper with rental vehicles.
Robert PatnodeThe owner was extremely accommodating and will definitely recommend this dealer to my friends and relatives. Dick was very helpful and personable. 👍👍
David SouthExcellent service; no improvement necessary
ED PALEGAVery happy with the rental. Owner/operator is a pleasure to work with. Thank you
Bruce TuboLongueur interminable, aucune intervention pour nous aider à résoudre les problèmes de WI-FI, bureaucratie locale trop lourde, le paiement avait déjà été fait et le trailer réservé.
Pierre HarveyDrew's was not the actual drop off location, but Dick from Drew's was sent to service us when no one from the drop off location showed up to open the office. We were to drop off the Utility trailer from Lynn Ma. and pick up a Car Transport trailer at Trim a Lawn in Plattsburgh, NY. We had an 8:30 AM reservation at Trim a Lawn. At 10:00 AM, the Regional Office sent Dick from Drew's to take care of us, which he did well. If you need U-Haul in Plattsburgh NY, DO NOT use Trim a Lawn! Use Drew's instead. Dick will be there.
MICHAEL KALOUSTExcellent service by Agent. Have rented numerous vans and trucks from him.
Mark MercerWe tried to rent from this location before and our experience was terrible. This time, he saved us.
LAWRENCE MILLSChange the engine . The v8 engines are way to expensive for gas especially if you traveling long distance.
AARONJAKOB REISS-YOUNGEmployee at location was very friendly. Customer service over the phone where professional and helpful with the after-hours mobile pick-up.
William MorrowGreat service and very accommodating.
RICHARD KINIGHTDick was very helpful and congenial. I rented the truck for a nonprofit organization. He was gracious enough to loan us the truck at no charge. Dick is definitely an asset to the U-Haul organization
Bruce Bancroft