Customer Reviews for Douglas Auto
(U-Haul Neighborhood Dealer)

144 reviews

169 Davis St   Douglas, MA 01516

(508) 476-6259

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(508) 476-6259

169 Davis St
Douglas, MA 01516

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Douglas N. 
Rating:
5.0

Was close at drop off.

Tammylyn H. 
Rating:
5.0

We needed a truck on the spur of the moment to move furniture out of one apartment into another. Douglas Auto had exactly what we needed at a reasonable cost. The truck was clean and in good physical shape. We would definitely use this company again if we're in need of a rental.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
2.0

More straight forward charges.

Kaylee K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
4.0

Customer did not leave a comment.

cheryl C. 
Rating:
2.0

Customer did not leave a comment.

Ariana D. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

karen E. 
Rating:
5.0

Omg everyone Was so wonderful at this place. Easy and affordable You guys are the best

kim W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Have vehicles available at preferred location

Carl E. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
3.0

interior of cab was not clean

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Very helpful worker to assist.

Brandon Tyler G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA K E. 
Rating:
4.0

The staff was friendly and helpful and everything was ready for us, as scheduled. It was a positive experience. The truck had 144,000 miles and there was a lot of play in the steering wheel. Only that could've been better. Otherwise, I was very happy with my U-Haul experience.

Ira K. 
Rating:
5.0

Customer did not leave a comment.

Scot S. 
Rating:
5.0

Customer did not leave a comment.

Joanna C. 
Rating:
3.0

The internet connection was bad at the location, so I had a hard time returning the truck. But was a good experience renting with you. Thank you so much.

Vladimir G. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Great service in and out quickly!

Douglas S. 
Rating:
4.0

The drivers visor needed repair

john P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Rent here and returned here. Both were excellent experiences.

Khristian R. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

dennis B. 
Rating:
3.0

The app doesn't work. Had to be on the phone with a representative for 30 mins

James K. 
Rating:
5.0

Very friendly staff. Reservation and Pick up was easy. Truck was clean. Would recommend this pick up location for a uhaul.

CRAIG S. 
Rating:
3.0

I had huge issue in the U-Haul app and called customer service twice. Both wait time were well over 20 minutes until I spoke to someone. Then they transferred to someone else and wait another 20 mins. It all worked out but 40 minutes on hold is not customer service.

Glen T. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

NA

BERTINE J. 
Rating:
5.0

Very easy in and out! Location for driving out and back was extremely convenient! Thank you for a great experience!

CARLA S. 
Rating:
3.0

Get the pick up location for the truck closer to our home. There were multiple locations much closer yet, despite advance requests, the phone people were disinterested and/or unable to help.

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
3.0

This is a small office attached to an industrial building. The signage was not obvious and it took me a little while to find the actual U-Haul office so I could drop off the keys. There was also no obvious place to park the truck so I hope I left it in the correct spot.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Amanda L. 
Rating:
4.0

Customer did not leave a comment.

Tat C. 
Rating:
5.0

Everything was great. Truck ran well, was clean and ready when to go when I arrived.

Eugene T. 
Rating:
5.0

Always great service

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
3.0

Customer did not leave a comment.

Pablo M. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Great friendly local business who knows how to treat the customer fairly.

robert M. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

Great and easy for me to find

Albert C. 
Rating:
5.0

Customer did not leave a comment.

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

jan D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Great experience, the truck worked well, the Service guy was very helpful. he started the truck to warm it up on a cold winter morning.

Cleon M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
1.0

The milage was logged at almost 600 miles under what the truck actually had. Driving off the lot without spending 45 minutes waiting to talk to customer service first would have cost me $600.

Christian P. 
Rating:
5.0

Douglas Auto was awesome! They made the whole experience simple and satisfying.

David H. 
Rating:
4.0

Customer did not leave a comment.

ken B. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Great service.

Thomas H. 
Rating:
1.0

Horrible! This place is straight trash! Horrible service

bobby C. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN H. 
Rating:
5.0

Great place for pick up

Keith G. 
Rating:
5.0

Rollie at this location could not have been more helpful. Helped me get my car off the trailer and helped me disconnect the trailer from my vehicle. Very Nice Guy Thank You

Chris G. 
Rating:
5.0

Customer did not leave a comment.

wayne M. 
Rating:
5.0

Very friendly n helpful

gregg J. 
Rating:
2.0

We ran into some problems and couldn't bring back the truck the Sunday we were suppose to. I called and left a message saying I was sorry and it would be back the next day. I knew we would be charge just didn't think it would be 131.48 on top of the 89.95 we paid when we picked up the truck. They also didn't tell my husband what they were taking and I would have liked a receipt. Sorry we ran into a problem but don't like we had to lose that much money.

norma D. 
Rating:
5.0

Very accommodating. Very good experience.

Tami H. 
Rating:
4.0

Customer did not leave a comment.

tory A. 
Rating:
5.0

Customer did not leave a comment.

roland F. 
Rating:
5.0

Customer did not leave a comment.

eric R. 
Rating:
5.0

#1 reason I'm reviewing is because The gentleman who rented me to truck was very friendly and accommodating. I'd rent again simply because of him. The truck was good, although the steering was a little "skating" could use a little maintenance maybe... But I've rented so much worse before too. Truck got much better mpg then expected.

Gerald A. 
Rating:
5.0

Fast and easy and no stress which gets you to the moving part!

chris S. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Rollie is great. He made sure he showed me the loading and unloading of the vehicle. Thank you

CHRIS G. 
Rating:
5.0

Customer did not leave a comment.

rick P. 
Rating:
1.0

Please give a proper headsup to the customer if you are changing the location to pick up the truck.An email or message would have been great.I got a voicemail which i check less frequent. I had a very bad experience while picking up the truck.

Sravan K. 
Rating:
4.0

Location was a little further out of our desired pick up location - it ended up costing us $30 extra in mileage

Robert P. 
Rating:
5.0

Great service, stay the same

KIM A. 
Rating:
4.0

Customer did not leave a comment.

KARL S. 
Rating:
5.0

The people I dealt with in Douglas we're great very helpful would recommend them to anyone

ken N. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Great and curtious people there. Very clean

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

I showed up early and was on my way in minutes.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

The service was excellent.

gary A. 
Rating:
5.0

Nothing, everything was great. Nice people do deal with

dennis B. 
Rating:
5.0

THANK U AGAIN HE WAS A VERY NICE PERSON TO DEAL WITH. HE EVEN WARMED UP THE TRUCK FOR ME. ANNA MAE

anna G. 
Rating:
4.0

Customer did not leave a comment.

paula H. 
Rating:
3.0

Customer did not leave a comment.

CHERYL B. 
No reviews have been submitted for this location.

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