Customer Reviews for Double D Truck Specialties LLC
(U-Haul Neighborhood Dealer)

977 reviews

1988 US Hwy 17 92 W   Haines City, FL 33844
(5908 US Hwy 17 92 W)

(863) 956-1426

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 1 pm–4 pm

Services at this Location:

Contact Us

(863) 956-1426

1988 US Hwy 17 92 W
Haines City, FL 33844
(5908 US Hwy 17 92 W)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 1 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Greene 
Rating:
5.0

We have used Double D a few times.We are very happy with the service and convenient location.

Richard Hovey 
Rating:
5.0

Customer did not leave a comment.

Frederick Robinson 
Rating:
5.0

Customer did not leave a comment.

Brenton Rivera 
Rating:
5.0

Nothing customer service was amazing doing a great job .

Denly Saul 
Rating:
5.0

Customer did not leave a comment.

Byron Sanks 
Rating:
4.0

Staff is helpful and courteous. Go the extra mile to make sure that the equipment is properly working.

Rob Yeugelowitz 
Rating:
5.0

Very good service. I would rent from this location anytime

Ernesto fuentes 
Rating:
4.0

The location was a longer distance but the only location that would guarantee the reservation. The desk person was very helpful and the time there was short because of her. Thank you

Robert Albright 
Rating:
5.0

Customer did not leave a comment.

Donald Herrmann 
Rating:
5.0

Great job Kelly Papadem you are the best. I recommend this storage place.

JESSICA PASIEKA 
Rating:
5.0

Customer did not leave a comment.

Arturo Rocha 
Rating:
3.0

Customer did not leave a comment.

James Poppleton 
Rating:
4.0

Customer did not leave a comment.

James Draves 
Rating:
5.0

Nothing just great

DAVID KEITH FRANCIS 
Rating:
3.0

Customer did not leave a comment.

chelsea brown 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Hooks 
Rating:
5.0

N/a

Miguel Rivera 
Rating:
5.0

Customer did not leave a comment.

wayne cooper 
Rating:
5.0

Customer did not leave a comment.

Jose Macedo 
Rating:
5.0

No improvements: The whole process was easy and smooth. The young lady at this location was very professional and very courteous.

Miguel Velazquez 
Rating:
5.0

Customer did not leave a comment.

DAVID KEITH FRANCIS 
Rating:
4.0

Customer did not leave a comment.

VERNON HERRINGTON 
Rating:
5.0

Equipment was clean, but malfuntion in jack. The young lady was very professional and curteous

Terry Lake 
Rating:
5.0

Customer did not leave a comment.

Sharen Faniel 
Rating:
1.0

WORST LOCATION! There should be better instructions on how to get there because the address given by U-HAUL leads to the middle of nowhere, literally in the middle of the woods. I spent over one hour driving around back and forth looking for this place. Called customer service and the robot said wait time less than 5 minutes but nobody ever answered, even after holding 35 min for someone to pick up the phone. I was stranded in the middle of nowhere trying to return this truck and there was no help from U-HAUL whatsoever. As they would charge me if I delivered the truck one hour late I should also be compensated for wasting over one hour of my time driving around looking for this place and not even having the support I paid extra $15 for. Very bad experience!

Giovanna Beretta 
Rating:
1.0

Customer did not leave a comment.

Shanequa Brown 
Rating:
5.0

Customer did not leave a comment.

Leonardo Gonzalez De Jesus  
Rating:
3.0

Customer did not leave a comment.

JOE WRIGHT 
Rating:
2.0

I will never do business with U-Haul again. The location I where was sent to pick up my reserved trailer did not have it. I had to go to a different location to get a junk trailer that should be retired. Terrible business practices!

Timothy Colton 
Rating:
5.0

Customer did not leave a comment.

angela ray 
Rating:
5.0

Customer did not leave a comment.

DAVID KEITH FRANCIS 
Rating:
5.0

Customer did not leave a comment.

Fabola Viera 
Rating:
5.0

Customer did not leave a comment.

Marilyn Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Justin Galipeau 
Rating:
5.0

Customer did not leave a comment.

SHON BURTON 
Rating:
5.0

Customer did not leave a comment.

Hannah Sehorr 
Rating:
2.0

After driving for 1 hour to the drop off location, and passing 12 other Uhaul places with trucks. We finely found the place to drop off. We had even stopped at a Uhaul place we thought was it. But were told we had to drive 3 more miles to the drop off place. Why is it we have to drive all this way to the drop off when a Uhaul employee could do it. And then the drop off location charges me for driving 16 miles over the allot miles, we had to drive 40 miles to drop off.

Charles West 
Rating:
4.0

The drop off was not DD fault but I call U-Haul and they had me driving around to drop off truck not cool it was about 45 minutes and then someone don't know who charge me $22 WHY . Not Good

eric salgado 
Rating:
2.0

Customer did not leave a comment.

Christian Rosario 
Rating:
5.0

Customer did not leave a comment.

Juan Garcia 
Rating:
5.0

Very good experience was easy and the sales person was very knowledgeable.

Charles Tompkins 
Rating:
5.0

Customer did not leave a comment.

CARMEN PLAZA 
Rating:
5.0

Everything was smooth from pickup to drop off. Staff was friendly and helpful.

Sean Garrow 
Rating:
5.0

Customer did not leave a comment.

wendell webb 
Rating:
4.0

Waiting area was crowded and outdoor wait was hot!

Cindy EDWARDS 
Rating:
1.0

I think a new service agent would be recommended. Not polite, rude, and racist

Riland Cenatus 
Rating:
5.0

Very nice counter help

MIKE RALSTON 
Rating:
3.0

Customer did not leave a comment.

William Swisher 
Rating:
2.0

Make sure your gps has the right address. Look it up by name. The location is tucked off the road and just a dirt lot. Big “No Spanish” sign is unwelcoming and makes you question the area.

Vincent Lindsay 
Rating:
1.0

We returned the truck in Florida to the worst location. Very unprofessional and dirty!!! Also the address was hard to find on the GPS!! The rep was on the phone and gave us poor customer service!!! She continued her phone call while we checked in and waited for her to send me a receipt!!! Y’all need to get a professional drop off location!!! This whole experience should be all good but the drop off location puts a damper on it!!!

Linda Thomas 
Rating:
5.0

The girl was very nice person

Edward Labrador 
Rating:
5.0

Did after hours drop off so didn't experience much at location

PAUL Hancharik 
Rating:
5.0

This location is NOT in Haines City, it is Lake Alfred. I was sent around the world to three different locations by your incompetent joke for a customer service person. I will NEVER rent from U-haul again. I rent up to a half dozen vehicles a month for a variety of reasons, but will find another provider now. If I was going to rent it would only be from this location. The young lady there was pleasant and easy to work with. Not like the people at the main Lakeland location or the "I don't speak english" middle eastener at Bill's Market in Bartow.

Sue Roberts 
Rating:
2.0

Customer did not leave a comment.

JOSH PYZYNSKI 
Rating:
5.0

No improvement needed

Wilson Chrispin 
Rating:
4.0

Customer did not leave a comment.

Alfonso Vanegas 
Rating:
5.0

I received Great Customer service. The Frontswsk Representative was Very Nice and Professional!

Latosha Thomas 
Rating:
5.0

Very helpful on the phone and in person.

Daphyne Roberts 
Rating:
3.0

Everything is ok. In my opinion nothing has to be improved. Customer service is excellent.

SAMUEL MONDRAGON 
Rating:
5.0

Customer did not leave a comment.

Essence Harris 
Rating:
5.0

Very friendly, helpful, informative and knowledgeable staff

Susan Lare 
Rating:
5.0

Customer did not leave a comment.

Stewart Cohen 
Rating:
4.0

Customer did not leave a comment.

Roger Conkling 
Rating:
5.0

Customer did not leave a comment.

James West 
Rating:
5.0

The customer service was great! Check in/out process was quick and efficient.

Laura Holmes 
Rating:
5.0

Customer did not leave a comment.

Luis Malave 
Rating:
5.0

Customer did not leave a comment.

tangela chipman 
Rating:
3.0

Not sure. Really messy and cluttered. Young girl was very friendly and helpful, though.

Theresa Barton 
Rating:
4.0

This is my first time visiting Double D Truck. They were perfect! Quick, professional and had the right equipment ready to go immediately. Very easy.

Douglas Lee 
Rating:
5.0

Stock more sizes, I wanted 5'x8' but had to settle for 4'x8'. It barely did the job. The 5'x8' is wider and taller.

Jerome Adams 
Rating:
5.0

Customer did not leave a comment.

harold adkins 
Rating:
5.0

Customer did not leave a comment.

Carlos Molina 
Rating:
5.0

Customer did not leave a comment.

RICKY APONTE 
Rating:
4.0

Customer did not leave a comment.

PETER STERN 
Rating:
5.0

Excellent service

Antonio Hughes 
Rating:
5.0

Customer did not leave a comment.

Terra Peters 
Rating:
5.0

Customer did not leave a comment.

Ronald Rosso 
Rating:
5.0

Customer did not leave a comment.

Yibo Fen 
Rating:
4.0

the equipment was dirty

Jonathan Duque Aponte 
Rating:
5.0

Customer did not leave a comment.

Charles Passmore 
Rating:
5.0

Customer did not leave a comment.

Maykel Lizano 
Rating:
4.0

Customer did not leave a comment.

DAVID KEITH FRANCIS 
Rating:
5.0

Customer did not leave a comment.

Antonio Cuza 
Rating:
3.0

Once again I had the pleasure of leasing a U-Haul trailer from this location; the U-Haul representative who attended to me was professional, courteous, very pleasant, and just a joy to interact with. Thank you!

DAVID PREHODA 
Rating:
5.0

Customer did not leave a comment.

Elaine Shaw 
Rating:
1.0

Have professional personnel instead of snotty young lady that would not even give me her name. Her attitude and demeanor were horrible. She should be trained in customer service.

Cesar Sterling 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO MONTOYA 
Rating:
3.0

When we arrived, there were “friends” hanging out by the pick up counter. So unprofessional! We were never told prior to the day of pick up of items we possible might need like adaptors for the truck lights. They claimed they “didn’t have any more” of the item we needed so we had to run to the store during rush hour. The attendant argued whether they would stay [late] or not because we didn’t have the correct items. She also charged me for the time I picked up even thought the trailer was never attached to my truck until after 6:15 pm (reservation was for 5:45 pm). I understand I reserved for 5:45 pm but we arrived 10 -15 minutes prior, never expecting there to be an issue because this isn’t our first time getting a trailer or truck from the company. When we were ready to take the trailer back, I called 6 times over a 45 minute period. I was also unable to leave a voicemail because their mailbox was full. Luckily the attendant did call me back but still. We have used haul numerous times in the past! Never have I had so many issues!

Meg Gadley 
Rating:
5.0

Easy to understand instruction's, and very polite. I always use this location.

Constance Parker 
Rating:
3.0

Links to location were wrong and took me an hour out of my way then had to backtrack. Lots of waisted fuel.

Craig Hall 
Rating:
5.0

Customer did not leave a comment.

Larry Conner 
Rating:
3.0

I would like to express my gratitude and appreciation to the U-Haul representative, who assisted me, at this location; she was professional, engaging, kind, and courteous, and was a gem. I had a very positive experience at this location; thus, I have no suggestions for improvements.

David Prehoda 
Rating:
5.0

Customer did not leave a comment.

Felix Quinones 
Rating:
5.0

Customer did not leave a comment.

Enrique Torres 
Rating:
5.0

Customer did not leave a comment.

DAVID KEITH FRANCIS 
Rating:
5.0

The customer service I received here was great! Very polite, they took the time to answer all my questions. They showed me how to properly use the equipment I rented. I have many uhaul locations in my area to rent from, but I will use this location exclusively in the future.

PETER MEDINA 
Rating:
5.0

Very helpful. Call me 727-514-3366

Sherri Parker 
Rating:
4.0

Everything went very smooth. I think it’s always room for improvement but they really worked hard to make my rental experience successful. I appreciate all the effort and dedication. If I ever need a moving van I will definitely call this location first.

Laurie Williams 
Rating:
2.0

Rough looking place and hard to find. We were told that this address doesn’t show right on google

Mitch Gillings 
No reviews have been submitted for this location.

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