Customer Reviews for Dons Tow & Recovery
(U-Haul Neighborhood Dealer)

291 reviews

104 Sunset Dr   Butler, MO 64730

(660) 386-4053

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(660) 386-4053

104 Sunset Dr
Butler, MO 64730

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you for a great experience. Customer service was fantastic.

Laura Coon 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MUCK 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MUCK 
Rating:
5.0

Customer did not leave a comment.

JEFF NISSEN 
Rating:
5.0

Customer did not leave a comment.

Penny Spencer 
Rating:
4.0

Customer did not leave a comment.

Ramsey Foster 
Rating:
5.0

Well you charged me more cuz I paid with cash and said would get some of it back and have not received anything

TIM McCollum 
Rating:
4.0

Customer did not leave a comment.

jon dudley 
Rating:
3.0

Customer did not leave a comment.

RAMSEY FOSTER 
Rating:
5.0

Very friendly and was very helpful

Cheri Adcock 
Rating:
4.0

Customer did not leave a comment.

Peggy Ewing 
Rating:
5.0

Customer did not leave a comment.

Larry West 
Rating:
5.0

Customer did not leave a comment.

Doug Frisbie 
Rating:
5.0

Customer did not leave a comment.

Orville Schulenberg 
Rating:
5.0

Customer did not leave a comment.

William McLay 
Rating:
5.0

Customer did not leave a comment.

Larry West 
Rating:
2.0

Not even an open operation, the owner just happened to come by when I dropped it off.

Don Robertson 
Rating:
1.0

Dons Tow and Recovery had apparently gone out of business. There was still a remote drop off box, but had been broken, so the key could not safely be left there. I ended up calling for support, and spent at least 20 minutes going through instructions to open one of the new 24/7 boxes to leave my key in. The locks are VERY difficult to open.

TONY PULATIE 
Rating:
1.0

Customer did not leave a comment.

JESSICA BOLLIG 
Rating:
4.0

Customer did not leave a comment.

Helen Turman 
Rating:
5.0

Professional service all the way around. Equipment all very clean and well maintained. Ready for pick up on time with no issues. Absolutely would recommend this UHaul location to friends and family.

Thomas Stock 
Rating:
1.0

There was no actual business, it was in an empty parking lot. Nobody was there for my scheduled pickup. I made the reservation online, but had to call the number online to get someone to show up. Then about 8 hours after already having the trailer, I got an email cancelling my reservation. So I called the U-Haul number in the email to talk with someone and the lady went ahead and did the contract over the phone because the company didn't send it in. Then when I returned the equipment the next day, nobody was there and I was told to just leave it because they were closed. Then I got a bill today and was charged for 2 days, when I returned the equipment on time the day before. I also emailed about the incorrect charge, but have heard nothing.

Duard Myers IV 
Rating:
4.0

Customer did not leave a comment.

JEFFERY DAVIS 
Rating:
2.0

Be more professional. The lights on the first trailer didn't work.

Frank Underwood 
Rating:
3.0

Goggle maps was wrong but one phone call took care of it

Todd Wright 
Rating:
1.0

Customer did not leave a comment.

Sandra Touchton 
Rating:
5.0

Customer did not leave a comment.

JANET RUSH 
Rating:
5.0

Customer did not leave a comment.

dominick bidondo 
Rating:
5.0

Customer did not leave a comment.

shaela smith 
Rating:
5.0

Very nice and helpful! Called me before my pick up time to verify and talk me through the pick up process. Great!

Amber Carver 
Rating:
5.0

Customer did not leave a comment.

Rene Perez 
Rating:
5.0

Customer did not leave a comment.

Michael Ruff 
Rating:
1.0

We were not aware that our contract was not finalized when we left until we received a phone call asking if we weee picking up the uhaul. We had picked it up 5 1/2 previously and was loaded and headed to our destination. I had to finalize the contract over the phone.

Stacy Nolin 
Rating:
5.0

Customer did not leave a comment.

Tanner McGuire 
Rating:
4.0

Very helpful

Steven Starcher 
Rating:
5.0

The price was a bit steep this time. Maybe I reserved it the wrong way but it was significantly higher than I thought it should have been.

TRENTON JONES 
Rating:
1.0

Very rude and hateful! Truck was on 1/4 tank

TAYLOR NITCHALS 
Rating:
4.0

Customer did not leave a comment.

Matthew Mitchell 
Rating:
5.0

Customer did not leave a comment.

John Thompson 
Rating:
4.0

Smooth, easy process from reservation to return. Was billed exactly as quoted with no hidden fees. Completely satisfied.

MICHAEL DURNELL 
Rating:
1.0

Your records are so screwed up, night before pick up you sent me to another location (13 x2) miles away and they didn’t even have the equipment I reserved. In Butler the lady was rude, additional equipment reserved was not with truck, we had to go to furthest point of property to get Dollie’s… and they didn’t have the 2 doz moving blankets. I will never use uhaul or recommend again. Posting experience on social media

Michael Hutchinson 
Rating:
5.0

Great service! Easy in and out location.

Neil bailey 
Rating:
1.0

Did not give instructions or advise procedures. The printer wasn’t working, so she emailed me my paperwork. Did not include fuel level or drop off location on a one-way trip.

Luke Boff 
Rating:
5.0

Customer did not leave a comment.

Robert Light 
Rating:
5.0

Diana is a pleasure to work with! We highly recommend!

DOUG VAN SLYKE 
Rating:
5.0

Nothing everything was excellent.

Patrick Langston 
Rating:
5.0

Customer did not leave a comment.

ALAN MUNDEY 
Rating:
5.0

Customer did not leave a comment.

TAMMY FIELDS 
Rating:
5.0

You really need running boards on those trucks. I am 5'4 and that drop to the ground is dangerous even holding on to the grab bar. Joyce in the office was excellent to assist me when returning and I could not get the location sharing to work on my phone.

Gayle Fleischer 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE HILL 
Rating:
5.0

Customer did not leave a comment.

LORIE HINRICHS 
Rating:
3.0

was hard to find

Howard Finke 
Rating:
5.0

Everything was fine. No complaints.

HATTIE CRANDELL 
Rating:
5.0

Customer did not leave a comment.

SCOTT HILWORTH 
Rating:
5.0

Customer did not leave a comment.

STEPHEN PARKER 
Rating:
1.0

Customer did not leave a comment.

Peggy Ewing 
Rating:
5.0

Customer did not leave a comment.

STEPHEN PARKER 
Rating:
4.0

People were kind an helpful

rose kyees 
Rating:
5.0

quick and easy checkout and checkin. Nice people as well.

Mcihael Ruff 
Rating:
5.0

Very nice truck. Thank you

Mike Norton 
Rating:
5.0

The lady working at this site was AMAZING! I place politeness and good customer service over everything and that's what I got. This was the best UHaul experience so far

STACY MINKS 
Rating:
5.0

Pick up service couldn't have been any better. Great friendly service. Very timely service and hook up.

Mark Utz 
Rating:
3.0

Faster internet service. It took forever to load our information.

luis lopez 
Rating:
2.0

They failed to give the right keys to the assigned truck upon arrival. This also happened to another customer that arrived at the same time as myself. When called, they said “don’t worry about which truck is assigned. Just take the truck that matches the keys.” Well the contract signed and truck approved are different which leads to contractual issues and further issues if something were to happen to the trucks. Please teach them the importance of accuracy for future customers.

Patrick Cook 
Rating:
1.0

Very poor service. Called ahead to verify trailer was there. Stated yes but only available until 2 P.M since they had a wedding to go to. Arrived, and had someone there to take information but couldn’t complete the transaction. Had to wait over a half hour for someone to come and complete it. The lady was very rude and upset. Complained she had to come in on her day off.. poor experience picking up trailer. Then waited over 20 minutes to them to get the trailer ready for hookup.

Hunter Peterson 
Rating:
5.0

Customer did not leave a comment.

kerra webb 
Rating:
4.0

Customer did not leave a comment.

MATTHEW MAYO 
Rating:
5.0

Customer did not leave a comment.

Amy Childs 
Rating:
5.0

Customer did not leave a comment.

KATHIE VEST 
Rating:
5.0

Customer did not leave a comment.

RANDY YATES 
Rating:
5.0

No problems whatsoever returning the U-Haul.

PRISCILLA HEUSING 
Rating:
4.0

Customer did not leave a comment.

Ronald Sumner 
Rating:
5.0

Don and all his staff were amazing and very friendly also very organized!

Robert Hunt 
Rating:
5.0

Customer did not leave a comment.

Larry West 
Rating:
5.0

Customer did not leave a comment.

WALTER RUSSELL 
Rating:
1.0

Customer did not leave a comment.

David Boyd 
Rating:
5.0

The check in and drop off through the app were difficult. The mileage didn’t match up. I was lucky enough that the owner of the location helped me or else I would’ve been stuck there all day.

Hilari Cole 
Rating:
5.0

Customer did not leave a comment.

Randy Litvak 
Rating:
5.0

Customer did not leave a comment.

Matthew Malone 
Rating:
5.0

Customer did not leave a comment.

Karen Leslie 
Rating:
3.0

The air conditioner in the truck didn't work.

DONNA ENGEMAN 
Rating:
5.0

I can't imagine how it could be any better Everything worked out just fine

Jack Smalley 
Rating:
5.0

Customer did not leave a comment.

Carol Cummings 
Rating:
4.0

We went through 4 tow trolleys before we found one that the lights worked on it. The first one blew a fuse on my truck. I think they should have a way to test the lights before a customer hooks up to the dolley. I wasted a lot of time. Don's was great about being helpful just disappointed in the equipment. It was also not wide enough tow dolley for my van so on turns the vender hit the side of my van.

Patrick Weimer 
Rating:
5.0

Made my move so much easier to be able to do the truck off here. Signage was clear and I also liked that the app was able to use location service to verify I was in the right place. Thank you!

Kellie Alexander 
Rating:
5.0

Great service and great people! Easiest process ever will be back if I need additional moving help! Thank you, Thank you, thank you!!!

SAMANTHA THOMPSON 
Rating:
5.0

Nothing! All points of interest towards getting my stuff moved efficiently and safely were introduced to me before I rented truck. Five stars at this place!

Daryl McElwain 
Rating:
5.0

No bubble material to purchase.

LARRY KELLY 
Rating:
5.0

Customer did not leave a comment.

Dorthy Carter 
Rating:
5.0

Customer did not leave a comment.

Brian Norton 
Rating:
5.0

Not a thing! Everything was perfect!

TONY PULATIE 
Rating:
4.0

Absolutely outstanding service. They opened on Sunday and I got my work done and it was amazing to work with the lady who cam in. Thank you very much. Jim Salisbury

JIM SALISBURY 
Rating:
5.0

Customer did not leave a comment.

Justin Erickson 
Rating:
5.0

Customer did not leave a comment.

RUSTY LALMAN 
Rating:
1.0

no longer with the company

Randy Wacker 
Rating:
3.0

Customer did not leave a comment.

herbert doody 
Rating:
5.0

Customer did not leave a comment.

JASON MELTON 
Rating:
4.0

Customer did not leave a comment.

Gregory Dawson 
Rating:
5.0

Customer did not leave a comment.

Ronald Brewster 
Rating:
5.0

Customer did not leave a comment.

Kevin Garnett 
No reviews have been submitted for this location.

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