Customer Reviews for Division Auto Clinic
(U-Haul Neighborhood Dealer)

119 reviews

2639 W Division St   Chicago, IL 60622

(773) 489-5711

Office Hours

  • Mon-Tue: 9 am–4 pm
  • Wed: 9:30 am–4 pm
  • Thur-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(773) 489-5711

2639 W Division St
Chicago, IL 60622

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–4 pm
  • Wed: 9:30 am–4 pm
  • Thur-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nice guy. Helpful.

Tom Mulgrew 
Rating:
3.0

Customer did not leave a comment.

Victor Lado 
Rating:
5.0

Customer did not leave a comment.

Danae Vanmeert 
Rating:
1.0

Customer did not leave a comment.

Elliott Carl 
Rating:
5.0

Customer did not leave a comment.

Yevgenia Beinik 
Rating:
5.0

Customer did not leave a comment.

Spence Eidenmiller 
Rating:
5.0

The gentlemen that helped us were so nice and reasonable they gave us time to bring the truck back easy to talk to if we had a problem we would just call them to update them and it was like they had no issue with it! I definitely recommend this place to others

Mariarenee Grajeda 
Rating:
3.0

Uhaul website is not location specific meaning that the other tools, boxes, DOLLIES, etc. offered on the website are pointless because most 3rd parties will not carry the inventory. Relatively easy to check in, pick up, and check out. 3rd party doesn't clean the uhaul that well but that's there issue.

Francisco Ramirez 
Rating:
5.0

Our rental was a great experience! The van was exactly what we needed, convenient to our house and the customer service was outstanding.

Andrew Tenekedes 
Rating:
3.0

Make the instructions more clear that the key box is at the business, not the truck. Especially since the truck is not at the business.

Jared Zachary 
Rating:
5.0

It was a great experience, great service and the UHaul van was one of the nicest I've had the pleasure of driving.

August Gryparis 
Rating:
1.0

Customer did not leave a comment.

Nicolas Griffin 
Rating:
4.0

Generally, the experience was okay. The process of picking up the van took longer than expected because we had to drive back and forth from the auto shop to where the vehicle was parked a couple times while using the app. However, when we tried to return the vehicle, the app instructed us to leave the van in the parking lot of the auto clinic but the parking lot was gated and locked and there was no other place to park the vehicle nearby. I waited on hold for U-Haul customer service for over 2 hours before speaking with someone. The women I spoke with was very nice and helpful and told me to keep the van over the weekend and drop the van off at the auto clinic on Monday morning when they opened next. She told me I would not be charged extra for this. When I then dropped the van off on Monday, I was ultimately charged for the extra days. I spoke again with someone from customer service who told me I would receive a refund. The people at the auto clinic were very nice and I don't have anything negative to say about them, but modifying the instructions and planning for the fact that the auto clinic isn't always open would have helped prevent all these issues.

Rebecca Cerny 
Rating:
1.0

Keys were not in lockbox. This created a long delay in my move.

Alexander Jackson 
Rating:
5.0

The owner was amazing

Ronald Eyer 
Rating:
1.0

I would not recommend anyone to rent from U Haul again

Robb Drinkwater 
Rating:
4.0

Customer did not leave a comment.

Leilia Ragland 
Rating:
3.0

The rental location was fine, but it was frustrating that I had to wait for uhaul to verify me even though I’ve used them twice before without a single problem. It cut into my rental time.

DANA LAND 
Rating:
1.0

I scheduled a pickup for over the counter and the location was closed. Took over 35 minutes to edit my reservation to a mobile pick up which delayed my move in. Also, the truck didnt have the furniture pads that I paid for. On top of all of that, I spent over an hour on hold with customer service to never be connected.

Thomas McDermott 
Rating:
2.0

Was overcharged.. Am upset

LOUIS LANG 
Rating:
1.0

Customer did not leave a comment.

Junice Washington 
Rating:
4.0

Customer did not leave a comment.

Raphael Chou 
Rating:
2.0

You have to find your own parking at the end of your reservation, which meant driving in circles for 20 minutes racking up the mileage and wasting the gas.

Andrew Palmer 
Rating:
1.0

Absolutely unacceptable business practices. First truck didn't work. Second truck was towed after parking it legally and I was automatically charged $800 in fees. This will not stand.

Caitlin Winkworth 
Rating:
4.0

No comments

German Villagomez Avila 
Rating:
4.0

Customer did not leave a comment.

Richard Aleong 
Rating:
5.0

Customer did not leave a comment.

Zachary Byrne 
Rating:
4.0

Customer did not leave a comment.

Mayra Santiago 
Rating:
1.0

My reservation sent me to one address. Once I got there I found that I had to actually go to a different address to pay myself for the second ride. This is money I think uhaul should correct. You sent me to the wrigley ng address costing me fare money and time I had booked with movers.

Hai Le 
Rating:
5.0

Customer did not leave a comment.

Joshua Sanches 
Rating:
3.0

The staff at the location were very helpful and friendly, but when trucks are returned after hours you can't access the lot, so you have to park on the street. This also delayed my rental because I was supposed to pick up the truck at 8am, but the previous renter returned the truck after-hours, so the staff had to check in the truck when they opened at 9am. I had to start my move an hour behind schedule because uhaul led me to believe (after calling to confirm three times) I could access the truck prior to the location opening.

Ryan Adler 
Rating:
5.0

Customer did not leave a comment.

Tyler Edwards 
Rating:
5.0

Customer did not leave a comment.

Joel Molloy 
Rating:
5.0

Great service!

pat scheer 
Rating:
3.0

God the location on Division there was no sign stated for U-Haul that was big enough or visible when you pasted by. I pasted it twice and had to call the number which was an auto shop that also leases U-Hauls. I would have never been able to find the place if the body shop told me to look for their sign.

Desiree Kemp 
Rating:
5.0

Customer did not leave a comment.

Patrick Gorman 
Rating:
5.0

Customer did not leave a comment.

Sarah Uhlarik 
Rating:
1.0

In theory I understand the convenience of the 24/7 Uhaul service, but this will be my last time using this service. We had trouble with the app working correctly during pick up and drop off. Once we got to our apartment to start the move we opened the back of the truck to find there was 7 soaking wet moldy moving blanks inside the truck. When we dropped off this truck the instructions stated to drop it off at this locations lot...but the location was closed so the lot was locked. We then drove around for 30 minutes to find a parking spot and was on hold with Uhaul's customer service for over a half hour. It took over an hour to drop the truck off when it usually takes 5 minutes at other locations. Over all I think this experience would have been better if the location was open and was not a 24/7 pick up/drop off. I then think the truck would have been clean at pick up and dropping off would have been a breeze.

Natalie Johnson 
Rating:
5.0

Overall excellent service from pickup to drop off!

Alejandro Mendez 
Rating:
3.0

It got the job done, pick up was quick and easy. Everyone was great.

LaTonya Clemons-Stefanovic 
Rating:
3.0

The person at the location was very polite and helpful. The location of the facility was not pleasant.

Ruby Holley 
Rating:
5.0

Customer did not leave a comment.

Pravin Talreja 
Rating:
5.0

Customer did not leave a comment.

Leo Rivera 
Rating:
5.0

The corporate site identified an available truck at this location, however the truck was reserved when I got there. When I arrived to pick up the truck the location representative stated, at the time he received notification of my reservation he contacted corporate because the truck wasn’t available. Corporate failed to follow up with the discrepancy. The reason why I rated this location high is because the representative who helped provided a solution, found a truck that would satisfy two customers, and went over and beyond with customer service. Thank you!

Vaughn McCallum 
Rating:
5.0

Customer did not leave a comment.

Nancy Lewis 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Robles 
Rating:
5.0

Customer did not leave a comment.

Pablo Gambetta 
Rating:
4.0

Customer did not leave a comment.

Nick Yanniello 
Rating:
5.0

Customer did not leave a comment.

Daniel Yoo 
Rating:
1.0

Picking up the truck was a nightmare. I would strongly not recommend U-Haul to no one . They sent me to 6 different locations for this truck . The pain and inconvenience and not knowing I would have the truck and hassle with the scheduling people , very unprofessional getting hung up on . Was not worth it .

mike collins 
Rating:
5.0

I believe I order a 17 and I think they gave me a 15 can you please check the order sorry I could not get back been busy unpackage. Thanks Rosa

Rosa Segura 
Rating:
5.0

Customer did not leave a comment.

Mike Altshuler 
Rating:
5.0

Customer did not leave a comment.

Stuart Haynes 
Rating:
1.0

I rented a truck out for 9 am and the location said it opened at 9 am but nobody showed up until 9:30. Then I was informed that they would remain open until 5:00 pm but when I came back at 2:30 pm, they were already closed. Then I had to drive around the neighborhood until I found a side street to parallel park the truck on, which was a pain and then resulted in me using more fuel which I was charged for even though I had just filled it back up to the 3/4 mark. The entire expirience was unpleasent. The Auto Clinic worked blamed them being late in the morning on UHAUL corporation. He said Uhaul was supposed to update their hours on the website but have not. This confusion left me looking unprofessional with my clients. I am upset with Uhaul and Division Auto Clinic.

Justin Nalley 
Rating:
3.0

Customer did not leave a comment.

Elisabeth Lehr 
Rating:
5.0

Customer did not leave a comment.

Raquel Torres 
Rating:
4.0

Customer did not leave a comment.

TOM ARNDT 
Rating:
1.0

Near downtown Chicago and difficult to maneuver the 26' truck I had to pick up the auto transport.

Clarence Bell 
Rating:
5.0

Customer did not leave a comment.

Kelsey Keaton 
Rating:
5.0

Customer did not leave a comment.

ANNMARIE TESTA 
Rating:
5.0

I was very lucky someone was still at the store so they were able to give me the keys and back the van out of the yard. I wouldn't have been able to back it out on my own. They were lovely, it was a great customer service!

Kate Darmody 
Rating:
5.0

Customer did not leave a comment.

Jessica Schmitt 
Rating:
5.0

Auto-pickup system did not register a vehicle reserved for me even though I spoke to the rental garage a few hours prior. Milton from DAC who helped me with my rental was very responsive and took care of the issues in off hours. Be cautious of the auto-pickup system but you don't have to worry about renting from this location. Would rent from here again.

Rashad Vinh 
Rating:
5.0

Customer did not leave a comment.

Sarah Baumgart 
Rating:
4.0

Customer did not leave a comment.

Emerald Gao 
Rating:
5.0

Customer did not leave a comment.

JULIE DICKINSON 
Rating:
5.0

Staff was polite and efficient. They were helpful in answering questions and clear in their instructions. Thank you!

Mary Albano 
Rating:
5.0

Courteous and prompt service. Needed a truck ASAP, called and it was ready to go. Clean truck and friendly people. I would highly recommend.

SAM LENTO 
Rating:
5.0

Customer did not leave a comment.

Michael Edmonds 
Rating:
5.0

Everything worked out great.

Jeff Dennis 
Rating:
4.0

My pick-up location was moved without notice so when I arrived at u-haul store where I made the reservation I was informed I had to go to Division St. approx 10 miles across town. Eventually This change put me 2 hours behind for my elevator reservation at my apartment building. No fault of the Division St folks, but I was extremely disappointed with U-haul's handling of this matter and the poor customer service.

Michelle Fuseyamore 
Rating:
3.0

Staff was excellent but the facility is run down and dirty. Staff was very, very helpful in helping with a smooth drop-off and buying back unused materials.

Jeff Feld 
Rating:
2.0

Didn't have the equipment I reserved, so I was forced to use a larger vehicle and pay higher mileage. Don't you owe me $50 for that?

Kyle Hance 
Rating:
5.0

Best/easiest/quickest experience I have had renting a UHaul! Thanks to Milton for making the process so easy!

SARAH STOMBRES 
Rating:
1.0

I showed up on time and had to wait over 40 minutes to get my truck. When I asked the attendant when they closed for the day he said "Two or three." When I returned at 2:02 the place was closed for the day. Parking in the area is very inconvenient. Bad service here caused me to waste over an hour of my time.

Nicholas Tramdack 
Rating:
5.0

Perhaps be a bit clearer about how to return equipment after hours.

Brent Faber 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Batt 
Rating:
2.0

Customer did not leave a comment.

Peter Kordas 
Rating:
1.0

This is not a legit UHaul outlet. While the moving company told me the movers could pick up my truck for me, the person at Division Auto Clinic said he had none of my information, so I had to quickly Uber there and sort out the situation. Did not come with typical moving equipment -- such as blankets and dolly. Would recommend using a legit UHaul outlet to anyone in the future. Not sure why this location popped up as the first result on the UHaul website given that it isn't a proper UHaul outlet.

Robyn Latchford 
Rating:
2.0

Customer did not leave a comment.

Hudson Rio 
Rating:
1.0

The truck made an unbearable whining noise from both window wells on my trip. Utterly abhorrent service. Destination location was of no help in getting a refund (offered $25, give me a break). This truck is better used as a dumpster. I will strongly recommend to my friends to avoid your service. Pickup location did not have the furniture dollies requested. The business manager spoke very little English. Customer service failed to call 24 hours prior to pickup to confirm location (actual location was in a VERY bad part of town). When I called customer service the call was dropped and of the four reps I had to speak with only one was helpful. Absolutely shameful service. I will be reporting this experience for both origin and destination locations with BBB, Google and Yelp.

James Post 
Rating:
2.0

Customer did not leave a comment.

Mick Kahler 
Rating:
4.0

Customer did not leave a comment.

Ryan Oldendorf 
Rating:
1.0

Lost keys called roadside assitance at 12am for locksmith never was helped or never got help sent my way found a locksmith around 9am did not return it on time uhaul charge me for 2 days after not honoring roadside assistance clause...whats the point of telling me to call roadside assistance if anything happens if they are unwilling to assist you while your on the road...poor service all around the board...will check ryder or penske out from now on...im sure they will honor the contract

Giliano dependable 
Rating:
5.0

Got great customer service. Easy and fast service.

luis moreno 
Rating:
4.0

Customer did not leave a comment.

Denise Boxley 
Rating:
5.0

Customer did not leave a comment.

LATASHA HUNTER 
Rating:
5.0

The business owner was very nice and let us use blankets for free. Thanks!!

Ashley Rea 
Rating:
4.0

Customer did not leave a comment.

REBECCA MCQUILLEN 
Rating:
5.0

This location and the personell were great, but UHaul as a company is something I would not recommend to anyone I know. The truck I rented is advertised as 19.99, but with all of the other charges, it ends up costing an exorbitant amount of money. I was not happy with my UHaul experience. You have a base rate and charge 1.49 per mile, but expect the customer to fill up the gas, then when the gas is not full you charge hundreds if not thousands of percent the price per gallon of gas. In what way is this a cheap way to move, as advertised?

JESSE GORDON-BLAKE 
Rating:
3.0

Customer did not leave a comment.

EMILY KANE 
Rating:
5.0

Customer did not leave a comment.

Kevin Sheridan 
Rating:
4.0

Sweep out the garbage in the cab and back..

DAVID FECENKO 
Rating:
1.0

The truck was nasty with trash and roaches were in the truck storage area I had to clean the truck myself before I could even put my furniture in the truck I was furious and pissed off.

THERESA WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

JESSICA RUCKS 
Rating:
5.0

Customer did not leave a comment.

James Christopher 
Rating:
1.0

When returning the dolly I had to wait at least 45 minutes to be attended to in the hot store. After finally returning the dolly I drove home. When I got home I then noticed that my car had been sideswiped while in the parking on the opposite side of the car. I tried calling the store multiple times and never got an answer after waiting 2-4 minutes each time for an answer. I gave up trying to secure the security feed of who struck my vehicle in the parking lot. I drive a black Cadillac SRX suv that was parked in the left middle of the main parking lot. I was at the location between 12-2 on August 1st.

MICHAEL DIETZ 
Rating:
5.0

Customer did not leave a comment.

MARGARET MCNULTY 
Rating:
3.0

We got our truck a half hour late but it wasn't a big deal.

Pavan Sarguru 
Rating:
5.0

It was a super easy pickup & dropoff. So convenient! Thanks again, guys!

Amy McMahon 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top