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clyde c
Customer Reviews for S&S Money Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location settings set me to different location & had support on phone till I got that straightened out.
Patti KBusiness closed on the weekend - self-reported the return
David NVery nice lady working at the drop off location. Made turning the truck in fast and easy.
tom mBig lot
Angela CThe truck was in the weeds. Would have been nice to not have to wade through an unkempt field to get to the truck.
Melody SThe trailer we rented came off my vehicle because the did not put it on right. Thankfully there was no damage to my vehicle.
michael lGreat!
Mark AThey ripped me off on price and charged me gas when I added gas myself to an almost empty tank when I picked it up!! They took advantage of me !!!
DEBRA SAll good
Reynaldo RCould not turn the locking nut, need's oil. Have to take own pictures of license, had to call in to get return documents as was dropped after hour's
Gerard CKnowing that the process of self service pick up takes about 20-30 minutes would have been helpful. Knowing that if you're not precisely on time you have to call the helpline to adjust the time otherwise you cannot move forward in self service pick up would also be helpful.
Maya KVan was very dirty with ants crawling throughout it. Smelt like smoke and passenger side mirror was broken
D.A. DFor the van that Rented, the passenger side mirror is still broken like the last time I rented this van 3 weeks ago. This should be fixed as it is a hazard for people taht may not be able to see out that mirror. Also, got charged for a large truck rental price vs a 9 ft van price!
John Mthe only problem was that the truck Wass so loud. and smelled of exhaust in the cab
patricia PThis is my go to place for renting Uhaul equipment. It's easy to get in and out and quick. Friendly customer service. The only problem I had was that each time I reserved a truck, the fuel level was always a 1/16 below what was quoted on the receipt. I just take a photo of the fuel gauge and mileage before I leave for proof and return it back at the same level.
Thomas GThe drop of location Was a car repair shop and no one wanted to help you with trailer returning. When you got there you didn't even know where to go to get help with the return.
Gregory LIf it wasn't for the people at the location the APP is horrible and I would of been stuck
Tracy HGreat customer service and friendly staff.
Richard RMake sure equipment is working before it's picked up
Steven NThe young lady at the counter was very helpful.
JOHN GGreat. Fast pickup. I was in and out and got the utility I needed from the van.
Angelo FThe office/location was very clean, staff extremely friendly and they got me in and out quickly. The truck was brand new along with the equipment rental. I would highly recommend this place!
Ann TThis place is closed on weekends and my dropoff was on a weekend. There was zero service. There was no personnel. You have to do their job for them.
Erik BThis truck was not in good shape. It pulled to the right, the drivers door was hard to close, there were ants in the passenger door and I could not drive it at night due to very oxidized headlight covers. The headlights could not illuminate the road. This rental was for move from Port Charlotte, FL to Headland AL. This truck should not be allowed on the highway.
PETER ZMake sure there is a charge battery in the vehicle. Had to wait almost 3 hours for a new battery and taking the vehicle. Very bad experience with U-Haul.
Patrick CStaff was friendly equipment was in great shape.
Michael OVery little signage to know that it was a drop off location.
Donavon OTruck was clean and in great condition. The staff were so nice and helpful. I'll definitely refer friends there and use them again in the future.
Dreen SVery professional and helpful.
Deric TNothing you did it all for me. Moving is expensive and you made it easier for me. Thank you Randal Barron
Randal BDrop off was quick and simple, but larger signage explaining what to do and where to go is needed.
Andre DPicked up a trailer and was told that I could use the nearest one to my destination by the attendant at the pick up site. The nearest location was not open on Sunday but showed that it allows “24 hour returns” on your website, so that’s where I headed. When I arrived, I dropped the trailer where the single “drop off” sign indicated I should leave it. There was only one U-Haul vehicle at the location - a van - and I parked the trailer in the parking spot closest to it. I’ve dropped trailers after-hours before with no issues, but the U-Haul app has changed since the last time I did so. Before, I could take pictures of my drop off, answer a few questions if the location was closed, and all was good. Now, it appears that customers need to leave their rental contract in the drop off box for after-hours returns. I didn’t have the contract with me when I dropped the trailer and wasn’t going to make another trip to do that. Tonight I noticed that you charged me a $29 late fee. I have a hard time understanding your definition of “late” - I followed the drop off instructions as I understood them, except for leaving the rental contract in the drop box. That’s on me. But even without it, I don’t understand how it wasn’t noticed. The trailer raised the total U-Haul equipment to two in the parking lot. And since the lot was almost full of non U-Haul vehicles, I’m pretty sure there were no other drop offs. I’ve rented from U-Haul and Penske several times over the past few years, and will continue to rent trucks/trailers going forward. Your late fee gave me 29 reasons to choose Penske as my sole rental company.
Michael GNot every U-Haul places friendly. This place here literally the lady greeted you with a smiling face she was patient and was extremely nice. I would recommend this place a thousand times.
Stella PVery happy with the rental.process and equipment
Paul RHire a more proficient receptionist
kevin kClean the truck, maintain the truck to make the trip pleasant. Truck smelled like piss, it was dirty with garbage inside. Truck steering wheel was crooked, check engine light was on, it idled rough. Rides like a 1980s tractor. Horrible, definitely not worth what I paid.
Albert LThe original location closed early so when we arrived, we could not pick up our rental. Fortunately, the UHaul reps were able to find another site just up the road. They were very helpful.
Kevin VVery friendly, helpful and the equipment was clean and ready
Holly BThe experience was terrible. I will never use U-haul again. I reserved weeks ahead of time and still did not get the truck size I reserved. The person at the pickup location was very unhelpful after I finally found some one to help. She blamed everything on U-hauls system being down. I checked in on-line, paid, entered my lic pictures...and it sill took over 30 minutes to pick up the truck. The idea of using these one-off, non-uhaul provides leads to bad customer experiences. Also, they did not have the hand truck that I reserved and paid for. I am still waiting for refund on that. You hid the mileage limit well on the contract. Nice surprise that you no longer get unlimited mileage on one-way.
RANDY AInterior of enclosed trailer floor was dirty with loose dirt and debris. A two minute sweeping would have taken care of that problem.
Jay GThe first trailer had some brake issues but they were more than happy to switch it out with another trailer that worked just fine
Leonard FThe cargo area of the truck was fine. The cab had dog hair all over the place, smelled like a wet dog and it looked as if someone spilled some drinks in it. Customer service was friendly and fine but the truck sucked. Super rough ride, nothing gentle about it.
Laurence TVery helpful, even with a system outage ... the staff did everything possible to help ! Thank you
TODD HHurricane Ian just came through. Staff was helpful on the phone and with drop off was good.
ROBERT SVery good service every time I have rented here. Ashiana is the best!
Dean PThe truck shouldn’t have even been on the road.
Eric HI drove the vehicle 14 miles. I was charged for 3 gallons of gas. Ridiculous! Robbery. Do not recommend.
Patricia Sfast friendly and nicely cared for
KARA F