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Andre G
Customer Reviews for Diberville Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The professionalism of the staff, the organization and cleanliness of the shop was wonderful. The entire experience from initial internet contact to picking up and returning the truck was wonderful. Your shop has become "my home" when I need another truck. Thank you so much for a smooth, easy business transaction. As you provided me with the perfect solution, my advice is to keep doing what you are doing.
saundra lIt was such a great place to rent the Uhaul from. He had everything I needed to make my move smooth. Highly recommend.
Melanie MPlease provide all equipment a customers reserves and purchases. I was charged for an appliance dolly I didn’t receive and had no way of talking to anyone due to it not being business hours.
Brittany CVERY helpful and attentive. Would definitely use them again.
Phil WEverything was just fine. No problems,
NARCISSIE PI did not have adequate transportation to home to drop off my vehicle, they also transported me to another UHAUL location to pick up the right size UHAUL truck to rent, first class customer service !!!!!!!
Bennie KDo not use uhaul in Mississippi they will rip you off!
Chaniece PInvestigate thoroughly why BJ's was so repeatedly not showing up to give service while we were stranded for more than 4 hours
John KNothing at this time. Sorry for the delay
shannon MGreat experience. Yes, I strongly recommend!
Thomas AThe only thing I would recommend is adding a ramp to the truck to assist movers.
Alex BLet people know ahead of time that customers have to spend 10-15minutes after their trip when returning the U-Haul rental that they have to do a return inspection with photos and questionnaires or get charged $20! Which in my opinion has always been the U-Haul‘s responsibility to inspect the vehicle afterwards not the customers. Doesn’t make any sense, are they not going to check the gas, mileage, and the cleanliness of the cab or the cargo area themselves anyways?
CARL CThere was no dolly and please offer replacement key insurance too bc I wasn’t aware it exists.
Nicole PI was scheduled to pick up the vehicle before office hours, but they were actually there so I received the keys directly from the agent. I was missing the Furniture Dolly and didn't know it until arriving at my storage unit. Fortunately we were moving 'in-town' and I was able to use my personal vehicle to go back to pick it up. Turns out they did not have any. The agent was kind enough and apologized, and looked for something else that might work to no avail. She removed the charge from the reservation. Some how knowing the truck has been sanitized before hand would be a nice/safe addition. The owner/agent was very accommodating and other than above we had a pleasant rental experience.
GLORIA POutstanding Customer Service!
MICHAEL SEveryone was professional and courteous.
Carol HExcellent personal service from the local Rep. The condition and quality of the equipment was fantastic.
James MBasically Brand New Truck, And Rode and Drove Smooth as Butter and Very Easy on Fuel Rented it From Diberville Equipment Rental and Mr Earl Made Everything a Breeze.
Hudson MEverything thing was perfect thank you sooo much
Kreshanda Ptrailer not maintained
sherly sNothing thank you for the experience
Kenneth BI didn't catch the man's name who helped us but he actually made a very stressful situation better with his wonderful attitude and display of kindness. Thank you and i hope you see this and have a wonderful holiday!
Michelle FNot sure - I dropped off truck and keys after hours.
JONATHAN BThe staff was great and the service was wonderful.
Joseph CReplace tire straps
Michael MGreat customer service, easy to work with, equipment exactly what I needed for the job.
Riley HVery nice helpful personnel.
Rick SThe woman at the desk was so nice and helpful.
Denise DThe only place I will rent from
Gene SMake sure previous customers clean and properly gas up the vehicles upon return. My vehicle has less than half a tank of gas when I picked it up.
Tyrell HAwesome people...will definitely use again
Geoffrey LThe staff was helpful and super nice! Will definitely recommend them to any and all people!
TRACY DThe only bad thing I can say is that the gas tank wasn't full when we picked it up. I had to pay $47 to fill it up and only went about 45 miles. No refund on gas not used. So this ended up costing me an added $40
dustin hTop drawer service!!
Michael MHi, I used this place to move to my new apartment and I thought it was great. I rented a 10-ft and had never driven one, but it was surprisingly easy.
Beth DGreat customer service
WILLIE SI ordered the Uhaul a week prior before we needed it. When the day came, we were sent to 3 different Uhaul locations before we could get a truck. Which put us 3 hours behind schedule. I was told the wrong price and to top everything off we were charged a “cleaning fee” of $27 when we cleaned the truck completely before returning it. I called and spoke to someone who said we would be refunded but I received another receipt today stating that I was still being charged the $27. Highly disappointed in my experience.
Paul FWe was not informed of the dent that was on the driver side of the truck. Also, before renting a truck the renter should be allowed to do a walk around to ensure the truck they are about to rent is not damaged. We did not get to look at the truck before paying and signing for the truck. But other than that it was an okay service.
Leeann BYour employees were very helpful and cordial. We will definitely come back for future needs.
Alex AAbove and beyond excellent . Most helpful experience above excellent . We were given S&E storage and stopped there first . Would rate S&E below poor service . A storage site no one in the office but we did call and someone was on site when I called and left a message and they assisted another customer waiting . We were told to unhook the 6x12 and she would be back. I didn’t have the strength to lift this trailer off the hitch nor my daughter . We left this uhaul drop off with the trailer and went to another uhaul site we’re they did not take Trailers because no one to lift it off. Recommended the Diberville drop off and the service WAS BEYOND EXCELLENT , courteous , friendly , excellent customer service , helpful . Would highly recommend the drop off we used and to rent another uhaul . I will be using this shop for other items I might need done .
brittany dEverything was great. The personnel was courteous and professional, very helpful. Will absolutely recommend.
Holly P