Customer Reviews for Desert Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Amazing and friendly staff. They were helpful and informative, its like they knew what questions I was going to ask

Rating:

5.0

Employee was friendly and helpful

Rating:

5.0

Totally Satisfied 100%!!

Rating:

5.0

Excellent Customer Service all staff were friendly and Courteous and Thourough

Rating:

4.0

Thank you for making our move easier. An appliance dolly would have made my experience perfect. No location had one, i had to buy one.

Rating:

5.0

The rental was a breeze, the equipment was very clean and staff was completely on point!

Rating:

1.0

Tried checking in the uhaul & the guy behind the counter said he would have a guy check it in when he came back from lunch so I did it my self & he got rude with me.

Rating:

4.0

I think every was handled very good

Rating:

5.0

it was all good

Rating:

3.0

It was easy to connect to the trailer. There was plenty of room to maneuver.

Rating:

1.0

Person in the help desk asked to see my paper contract after seeing it he tells me to detach the trailer across the street on dirt providing me with no documentation acknowledging receipt of trailer. After I detached the trailer I went back in to ask for a card and his name for proof of drop off and he hesitated to give me his name. After a while he said his name was Mark not sure if it is or isn’t. I took a video of both locations as proof.

Rating:

4.0

I opted not to take insurance per my online reservation because I was driving only 15 miles. I was never asked about this in the store and was charged for insurance.

Rating:

5.0

Nothing good job

Rating:

1.0

Better customer service

Rating:

5.0

Owner was great! Very nice guy!

Rating:

1.0

The old man is rude and not helpful.

Rating:

1.0

Better communication and customer service

Rating:

5.0

Like 100 % Thanks

Rating:

1.0

Those men are not nice at all, they look at you like you should know what to do. There’s people that have never rented a truck before. Also they do not have customer service whatsoever they are rude. I do not recommend anyone to go here.

Rating:

4.0

It was easy to Rent. Friendly service from Josh. Great customer service

Rating:

1.0

Horrible customer service, they gave us a dirty truck with beer can inside it and a lot of trash on the floor.

Rating:

5.0

Bryan at Desert Automotive went above and beyond to help me get a moving truck. Highly recommended

Rating:

4.0

yes

Rating:

3.0

The people working there had no idea what they were doing

Rating:

2.0

Worker was rude , received an email for gas when I had filled up tank previous to drop off . I took pictures of mileage and gas tank .

Rating:

1.0

Reserved vehicle at storage zone in victorville. When I arrived there was no vehicle for me. I was told since we don't have a vehicle for you there will be a refund of $50 due to the vehicle guarantee policy. I called tge number given an was told I won't get the refund and then hung up. Once I arrived to pick up the vehicle that was 20 from the original location I had to resubmit all information over which took 20 minute to get approved once approved I was given the wrong lock combination. All while having mover waiting for me getting paid for doing nothing because I had a 1 1/2 hour delay to uhaul

Rating:

5.0

I was happy they had a truck available for me, after my reservation was not fulfilled.

Rating:

5.0

The lock was hard to open. I had to call uhaul to get the correct password. The one on the mobile app was incorrect.

Rating:

3.0

easy to get to from main st. dropped off after hours at night, could not get very good pics due to poor lighting for drop off confirmation after hours

Rating:

4.0

I had good trip came back no problems paul coulston

Rating:

5.0

Where do I begin.... I tried to make a reservation online and was unable to. So I made a phone call and placed a reservation. Was set to pick up a 20 foot truck and shortly after I was notified to pick up the truck from a different location. Couple of days later I was notified to pickup the truck from a different location. I confirmed the reservation and went to the address I was given. Which ended up being a post office. I called customer service and the woman insisted I look inside the post office for a uhaul..... anyways, she gave me the name and phone number to the business where my truck is at. The name of the business was different. But I ended up finding my reserved 20 foot truck. The woman behind the counter lied to my face and actually rented out my reserved truck to a different gentleman and insisted it was his reservation. Called customer service again and had to go back to the original pickup destination for an even bigger truck. Although I received a smal discount. The truck was rickety and bouncy and shook my belongings and broke items.... so now I have to drop it off... okay, so I call customer service and they give me the address to the place I’m supposed to deliver the truck to.... it was a parking lot. An empty parking lot. I call the place I picked the truck up and the man was able to set me up with an actual place of business. Nonetheless, UHAUL customer service is beyond bogus and made my life extremely difficult. The only big help was the location off of yucca in Hesperia. The trucks suck. The service sucks. All of the “neighborhood dealers” don’t even exist and the address and phone numbers are wrong. Nobody seems to give a beaver dam. I wasted time and gas and overall my patience. Why is it so difficult...?

Rating:

1.0

This review is based on the place I picked up the truck from and not Desert Automotive. My reservation was split, why don't I see a review on the place I picked up the truck from? That was the place that really sucked. Desert Automotive, where I picked up the trailer, was fine. The truck was located at a mini mart in San Bernadino and it was my worst uhaul experience EVER. The guy spoke lousy English and I could hardly understand him. Even after checking in the night before, and paying for the truck and trailer, he tried to charge me again. The windshield of the truck was completely caked with bugs, the console of the truck was covered in sticky stuff, like someone had spilled a soda all over it. The cover of the seatbelt latch was missing and there was garbage on the floor in the cab of the truck and in the back of the truck. After I got there to pick the truck up, he kept pushing me aside to help other customers who came in for cigarettes and other items. I checked in the night before and that was a waste of energy because I spent about 45 minutes trying to get the truck. My opinion, MINI MARTS SHOULD NOT BE A PLACE TO GET A UHAUL TRUCK OR ANY OTHER EQUIPMENT!!!! As a uhaul customer, I was not a priority to the mini mart guy. If I ever use uhaul again, I will make sure that the equipment I get is not at a mini mart. I will use Budget instead.

Rating:

1.0

Vehicle was dirty two front tires were capped and bald on the inside passionate door will not open it was not a pleasant ride for 9 hours only thing that I'm pleased about they refunded me my money this vehicle was never taken care of

Rating:

1.0

I ordered a dolly and when I went to get the truck it didn’t have a dolly in it and they charged me, I call a representative since the location was closed and she had me to to another location to pick up a dolly and they also charged me, I asked the representative is I can get a credit since I had to go all the way to Ontario from Hesperia and she said she couldn’t do anything. I was already on a tight schedule so this was a big inconvenience

Rating:

5.0

On pick up I was in and out in no time. Very friendly and helpful was the rep. If I need uhaul in the future I will go out of my way to rent from this location again.

Rating:

5.0

Everything was excellent!

Rating:

5.0

A friendly and easy experience Clay went out of his way to help and explain everything well Will always use this location

Rating:

3.0

not friendly

Rating:

5.0

great job thanks guys

Rating:

1.0

Not to send customers to places that are not open.

Rating:

5.0

Excellent Service.

Rating:

5.0

Nothing. My experience was wonderful. Thank you Marty.

Rating:

1.0

Very disorganized uhaul staff at this location. I have rented many uhauls for moving, 5x in 5 years, and this was my worst experience. They were unable to print all of my paperwork. It took over an hour to enter information into the system. Marty could use more training on the computer program. They did not have the dolley I ordered at this location. I was extremely disappointed in this location. The trailer, however, was great for moving and easy to maneuver. I will not be recommending this location or using it for future rentals.

Rating:

5.0

Very friendly and helpful.

Rating:

1.0

Not over charge your customers, I'm so glad i reviewed this. I hope I get my refund because the infor on here is not correct.

Rating:

1.0

I got my the 26" uhaul for Fri 03/29/2019 until 04/01/2019 I asked the guy on the phone if we could rent it Friday but pick it up sat morning and he said it was fine however when i woke up that morning he called me to ask if i had returned it I Informed him that I had not picked it up yet he stated you have it from friday until 4am Sat I hen informed him that wasn't correct he then stated that it wasn't his fault and that i need to bring back the key mean while my who family was getting ready to start moving being super stressed with the move already I was crying on the phone and this man had not a care in the world he just came saying bring back my truck also good luck getting it if you refuse I was shocked by his lack of caring I could have lived with the fact that someone messed up it happens let me help you find a uhaul but no he didn't care I will NEVER GO BACK THERE EVER! thinking about it again makes me feel like crying.

Rating:

2.0

Rude person at the front

Rating:

5.0

Allow 6x12 trailers to go one way

Rating:

1.0

Dolly was not locked in place, so no I’ll prob have to pay. The furniture covers were all over the floor. Gas had less that what it was supposed to. And when I called about returning my truck, I said I was going to do the online return the guy told me it didn’t exist and hung up on me. I called again and he mocked me telling me that he thought I had it all figured out. Terrible.

Rating:

5.0

Everything was very precessional and everyone was nice

Rating:

5.0

Friendly, quick, knowledgeable

Rating:

5.0

Extremely helpful during a very stressful time. Can't thank you enough for the patience and GREAT customer service!