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Eric L.
Customer Reviews for Depanneur Baktar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mauvaise expérience malheureusement...La première remorque avait une crevaison et la seconde manquait la pin de blocage de sécurité, perdu plus d'une heure de mon temps et dû arrêter m'acheter une pin au canadian tire... mais sinon le service était courtois
pascal C.Prix non respecté à 0.89$ le km, il y avait pleins de déchets dans le camion. J'avais loué un 10 pieds cube à Valleyfield mais il ne l'avait pas donc j'ai du louer un 20 pieds cube qui était plus cher. Plus jamais je ne louerai chez U-Haul. Je loue souvent des véhicules, vous venez de perdre un futur client qui loue en moyenne 4 fois par mois 😡
dominique J.Pas de jack pour lever les remorques
erroll D.Keep up the good work with the existing staff, very professional and courteous.
Christian M.had to spend an hour cleaning up the equipment. not impress.
Alain B.The road service was excellenet they fixed the problem we had no more lights on the trailer working
Natalie L.I booked a truck 10 minutes from my house yet had to drive 40 minutes to another location to pick up. Counter staff was slow and did not have the 12 moving blankets that I booked. Truck was dirty inside and smell like drugs were smoked in it
MARK G.Be sure that all equipment is well maintained and ready for use. I don't know if I'd recommend this service. I waited an hour for a car trailer that was in the back lot the whole time. Customers should be given a discount for this kinda things considering I was late for a car drop off and wasted my own time and gas waiting around since the weather wasn't very nice.
Brendan M.We rented an auto transport and there were movable portions of the unit that were unwelded and unaligned. I had to secure the items with bolts and nuts and duck tape!!
Rene D.Fast efficient & professional 👌
Jacques P.Truck was full of broken glass when I picked it up. When I informed the man at the dep he handed me a broom!!
Kalina S.plus jamais je ne veux vivre un tel expérience je remet le camion avec plus de gaz que lors de la prise de possession et on me charge du gaz en plus ce n'est pas la faute du détaillant mais de uhaul directement
Anick L.I had a short distance to go and a notitiable squeeling sound was audible. I stop and check wheels and one wheel bearing was very very loose but i was arriving at location in short distance so i parked trailer and advise rental sales man. But cant do nothing about it
Jonathan M.Usaly i have a good service at uhaul on laroque street. This time, i didn't have the truck i reserved. They gave it to someone else. The truck they gave me was not in good condition. I lost a hour and half, because they had to check the truck, the check engin was on and the pressure of the tire was on, the winsheild was broke and they didn't clean the truck before i came in at 10h10. They did all of it on my time. They open at 8h. I finaly had my truck at 11h38. I made a reservation for 4h hourra. Day didn't ajust my time or gave me a discount. Next time, I'm not reserving uhaul.
Koyla Linda M.Had a broken mirror on passenger side. Received truck almost empty of gas. We put in 140$. Returned truck with more that 1/2 a tank. We should get the truck full and refuel to full on return, hence paying only for the gas we use. I deserve a credit for the extra gas as I can't remove it. Lastly there was no ramp so appliances had to be lifted up high to put in truck causing an increased risk of getting hurt.
christian G.They charged me an extra 254 because they said it was a wrong drop off but I specifically put drop off in valleyfield when I first made this reservation. I'm disputing the charges with my bank. This is horrible, impossible that I'm paying almost 500 dollars for this move.
Maria A.C'est trop chère on me dit 35$ et c'est plus tot 150$ avec frais caché. Je n'ai pas le gout de louer encore. Je sais que vous aussi vous devez faire de l'argent mais il faut le dir avant comme ça on n'a pas de surprises.
ALAIN C.YES HOWEVER KNOCK SOUND WHEN BREAKING . OTHER THAN THAT ALL GOOD
Gloria T.Tout étais parfait
Anthony B.The person who help me for the location was very nice, helpful and friendly!
Isabelle S.Choisir une autre compagnie
Pierre T.Friendly service. Enjoyable experience. Hard to identify where improvement could be done. None needed.
Joan K.Três décue !! Je réserve à un endroit et la veille vous me référez à une autre ville pour prendre le camion. tarif est dispendieux finalement avec le km.
john F.J'ai été charger pour 45$ pour de l'essence alors que j'ai fait seulement 4 miles avec le camion, je l'ai reçu au 3/4 de gaz et je l'ai rapporté au 3/4 de gaz et ils m'ont tout de même charger!
Kevin B.Crochet de la chaine pas assez grosse pour mon camion entred à coups de marteau mon camion est 2500
michel G.I reserved a 20pi in January for April 29th in Ile-Perrot and I got a 10pi in Valleyfield.
Audrey Jade S.Was charged a big amount more than what i purchased
maia C.I dis à reservation for a 20ft at an other location, the truck was not there. I called and they give me these location and a 15ft + trailer. We needed to do 2 loading because it was not enough..
Gabriel P.Le camion que javais en reservasion netait pas le bon et netait pas a la localisation indiquer. Pourri de la me...
William S.Un problene nous avons louer un diable pour frigidaire et aucun de se équipement. Je trouve pas drôle nous avons chercher un autre endroit pour location. S.v.p. respecter la commande ou nous dire que vous avez pas cette équipement….mauvais service a ce sujet.
Alina B.I reserved a 20' truck almost a month in advance less than 5km to where I was moving and 2 days before they told me I would have to go much further to pick it up on that date. Once I got there l, they told me they didn't have any 20' truck and left me with a 15' truck, therefore I had to do 2 trips instead of 1 and was charged for the extra mileage and had to pay for the extra gas as well. I was so in a hurry to finish everything I barely had the time to move and bring the truck in time for the next person to have it or face additional charges because of the delay. I also rented a dozen of moving blankets and once I got there, there were only 6 available, and they were what you can barely call a moving blanket. The box was full of scraps and wood pieces as well but we didn't have time to clean before packing. Overall it was one of the worse experience we had with U-Haul and there weren't any way in which we could get accomodate. I would not recommend the service to anyone I know.
Gabriel R.Merci
LAURIER B.Faire la maintenance du camion
Suzhy S.The truck did not seem well maintained and safe to drive. Even though the employee told us it is inspected, it did not drive well, brakes need to be changed, it slides all over the road. Very dangerous.
Liza B.Had to find the vehicle in the yard. 1 inch of ice on the front windshield. No scraper in the van. The amount of gaz needed to redeem the vehicule is in US gallons, in Canada, it should be in liters.
Francois R.Very nice
Michel C.Very average experience.
Gerard C.This place has excellent service!! Never ever any loss of time or unqualified employees! Very fast and easy procedure
NICOLAS C.Je suis EXTRÊMEMENT déçu de ne pas avoir eu mes couverture qu'il y avait pas dans le camion et la place de location en avait pas non plus, bref très décevant
Stephane A.Juste nettoyage car mettre un matelas sur saleté, poussière etc,,, tu ne voudras pas mettre ton lit sur klks chose de sale au moins un ballet
Atika B.bon prix
judy B.Remove snow from equipment for customer and pre heat the véhicule
Gaetan D.There was a burnt out headlight There was a burnt out taillight There was now windshield washer fluid The little round knob to roll the window up was off and 2 days later I found it in the truck and re-installed it. The seat handle was broken and I could not move the back support forward or backwards.
Sean J.The cashier was high on drug and told me he couldn't validate my contract, when asked why he said he didn't know how to. In fact he showed up to be lazy and ended up opening his program and having me do it for him. After 45 minutes I left with my truck, for 50$ more than the estimation I was guarateed to have. Im very dissatisfied with Uhaul and not gonna reuse it again if this is left unfixed, I'm expecting to hear about this from a Uhaul manager or something... In french preferably, en I'm typing in english because the questions are in english. Thanks overall if you care.
Frederick D.