Awesome customer service, any problems I had were addressed immediately. Thank you especially in a stressful time.
PAUL D
Customer Reviews for Delightful Dog Grooming
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only negative comment is that I wish the 6' x 12' trailer had a trailer jack - it has a high tongue weight (even empty), making it difficult to attach and detach from the truck hitch.
John BEveryone was very nice and welcoming !
Elizabeth bNew paperless system is great
Fred EStaff was very helpful
Chris BNo improvement needed. Very friendly staff.
Robert SVery friendly staff
Fred DNothing. It was perfect!
Christopher BVery friendly, helpful and efficient…
David DThe truck they gave us to rent leaked oil all over our brand new concrete driveway. We were told to file a claim. We are beyond upset! Why wouldn’t you check and maintain your trucks. That should have never happened. There are no words! Uhaul should pay or fix the damage to our BRAND new driveway and credit us for the full amount of the rental!
Terri PVery friendly and helpful through pickup and return process.
Judith FGreat customer service and hospitality at this place. I would recommend this place. I plan on renting from here again
Heather BVery friendly. Drop off was a breeze.
David EDropped off after hours .... Your app didn't work while there so had to use the chat feature to tell I had returned it
william bnot certain.
Bernard BNice people. They want to help you in every way.
BERNIE HAngela and Tod were fantastic. Of course they had the truck for me and made it so easy but they also were a wealth of knowledge as far as what’s in the area and where to go to get whatever I needed. They were polite and helpful and were a pleasure to work with.
Ralph GWorst U-Haul experience and place ever...... Had to shout through open door because it was so disgusting inside...... Over charged me... Took forever to get corrected..... Never answers telephone.... And VM is always full. Only positive is her son was nice and helped me connect the dolly to the car
WILLIAM BYou guys were awesome and so friendly! Thanks again!
joshua hAbsolutely nothing. Everything was perfect. Wonderful people to deal with. Top notch service!
Edward Scustomer service was excellent.
glyn hThe couple were excellent. They were patient in bringing us into the UHaul family. It really was a great experiance. We would be glad to go to them in the future Glyn Hasty
glyn hI have rented several Uhaul vehicles & tow dollies over the years. Thankfully, I've had good experiences, but this was hand's down, the best experience of all! The owners at this facility provide exceptional customer service. They are prompt to return phone calls & texts, & even rented to me on a day that they were off duty. I left their yard with a tow dolly, to transport a vehicle from NC to Tn for my son. Before loading the vehicle at my residence, I remembered once hearing that an AWD (all wheel drive vehicle) could be damaged by towing it with a tow dolly. I immediately looked this up online, & it informed me to disconnect the drive axle prior to towing. I remembered that this Uhaul rental location also had a car trailer available. I immediately called their location to let them know my dilemma. They were very accommodating, & allowed me to swap out the tow dolly for their car trailer. They also allowed me to return this trailer later after hours. I corresponded with them by text, as I had not received an extra bill for the trailer upgrade. They told me that there would be no extra charge, & wished me a Merry Christmas! All that I can say is, "Wow!" I previously rented a tow dolly at this location before, & had similar experience, efficient customer service, outstanding equipment, and a thorough explanation of how to operate same. Kudos to the owners at this location. Your professionalism, & kind generosity will not be forgotten. I will let others know! Thanks again!
ANDREW TThe person that runs this location was very helpful with the problems at the pickup location, capital Blvd Raleigh. It disappointing uhaul hides this location on its website, to prevent trucks from being dropped off, uhaul as a company has really dropped off, I guess poor corporate management is to blame.
Robert SI recommend this location. But I do not recommend the hiring of helpers through uhaul’s app. They were a no show. We are seniors and can’t unload a washer and dryer and dishwasher. I had to embarrass myself and flag down a passerby and ask for help! Uhaul said they couldn’t help because it was another company doing the unloading. That company said they could see if a more expensive unloaded were available. They had already checked some that were a little more expensive but none were available. We couldn’t afford the expensive ones. So there was nothing they could do. So I said to them… so we are just stuck with these appliances on the truck and we have only 3 hours before we have to have the truck back and no help that we paid for in advance! … I was told: I’m sorry but there’s nothing I can do.
Thomas CThe lady did not go over the contract. She did not make sure the equipment was hooked up right. She added insurance on and forged my signature. I was lucky I had my original order. She acted very nice but the place was very junky . Not professional at all. Do not go to this location.
Barbara SEverything was perfect! The owner was very knowledgeable, helpful and patient. This will be my go-to location for future rentals.
john sN/A
TAMMY LNice place.
danny dNothing, everything was great! Even had a great employee hook up the trailer for me, while we talked about Jeeps and cars. Very professional and polite, and would gladly rent from again!
Joseph KVery convenient location for me and the owner/operator was very nice and pleasant to deal with. They were able to accommodate a schedule change which was a huge help to me. I will definitely use them again and recommend.
Donald WDriver door handle pillar leaks water when it rains
Joseph GLovely representation for UHaul Angela is a kind professional
KATHERINE MAngela goes the extra mile! It is a different setting but no less customer service, cordial polite professional with intent to be best for her customers Will return in 2 weeks!
KATHERINE MOverall Angela and her family were very kind. I was reassigned this location the morning of due to lack of trucks and it was over 40 miles out of my way from my residence, which I was already not pleased by. But Angela and her family made them selves accessible and friendly as soon as we arrived! My gas was less than a quarter tank, the dash read 38 miles until empty. I was advised to return the vehicle with as much gas as I was given which wound up being a problem when I returned the vehicle.
Laura TYou can't fix whts not broken, the service nd care was excellent nd the ppl r very friendly nd helpful.
millicent rGreat people!
Robert AI rented a car dolly. Very nice people. I loved the customer service
andria hThe owner was very accommodating and extremely helpful.
Christopher PNothing
DEANNA MNo one there. No room fir voice messages.
CATHERINE MOutstanding representation for U-Haul.
NATHAN DLocation was great in proximity to where I was coming from. No issues with return but the location was sort of a mess with stuff (cars / trailers) scattered everywhere around the property. Did not really have a clear location to return the vehicle but it all worked out in the end. Did not talk to staff as it was after hours but drop off process was easy, as per U-Haul’s app and processes.
Daniel KLocation is remote, but they did have good inventory on trucks, trailers, and auto haulers.
Joe LVery friendly woman who helped me get what i needed to make a move across country.
mark wThis U-Haul location happens to be very convenient geographically for us, and the service was very good! We'll definitely rent here again.
peter gI have rented numerous times from U haul locations. This is the BEST experience that I ever had, at the Delightful Dog Grooming location. The owners are very friendly, helpful, & accommodating. The tow dolly that I rented was in great condition, & they were quick to get me on my way. Thanks again!
ANDREW TThe dealership was so friendly. Though they were to be closed this holiday weekend she made it a point to help me out with equipment I badly needed. The check in process was without pause and thorough. I’ve shied away from dealers before but this one knew the process and procedures. Thoroughly satisfied.
James Woutstanding people
Frederick SFriendly and courteous.
DON DGreat job Angela
Richard G