Customer did not leave a comment.
John A- New Jersey NJ
- Frenchtown
- 08825
Customer Reviews for Delaware Valley Storage Farm
(U-Haul Neighborhood Dealer)
1133 SR 12
Frenchtown,
NJ
08825
Services at this Location:
Contact Us
1133 SR 12Frenchtown, NJ 08825
Services at this Location:
Office Hours
- Mon-Wed: 10 am–2 pm
- Thur: 2 pm–6 pm
- Fri: 10 am–2 pm
- Sat: 9 am–12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 3.0
The on line pick up/drop off needs some improvement. It’s very complicated and long.
Jennifer L- Rating:
- 5.0
Easy pick up and drop off. Friendly, helpful service.
jim t- Rating:
- 4.0
I missed the personal interaction and having to all the checking in and out on my phone. Too impersonal.
TERESA B- Rating:
- 5.0
one way
carl l- Rating:
- 5.0
Customer did not leave a comment.
Stan C- Rating:
- 3.0
Customer did not leave a comment.
William E- Rating:
- 4.0
Customer did not leave a comment.
Dennis G- Rating:
- 5.0
Slowness with getting uhaul thru uhaul.com. took half hour for them to approve me driving away with it.
Kimberly M- Rating:
- 5.0
Good location but would have preferred Ringoes as it is closer to where we live. Extra miles to pick up exceeded the base allowed miles and had to pay .40 cents per mile related to picking up the truck in Frenchtown.
STEVEN P- Rating:
- 5.0
Customer did not leave a comment.
Thomas K- Rating:
- 5.0
Customer did not leave a comment.
Dan W- Rating:
- 4.0
Only issue I had is with truck itself. Although less than 30k miles, it didn’t sound too good. Also some of the gauges on dash didn’t work consistently and I found the side mirrors impossible to adjust.
Robert G- Rating:
- 5.0
Customer did not leave a comment.
Rich m- Rating:
- 5.0
Customer did not leave a comment.
Skye R- Rating:
- 3.0
Didnt go in.. dropped off outside...
Saje T- Rating:
- 5.0
smooth rental with friendly staff
Kenneth M- Rating:
- 4.0
Customer did not leave a comment.
Anne M- Rating:
- 2.0
DelVal storage was fine. The billing through UHaul was awful. I ended up with charges and more. Claims a credit card didn’t work and yet it functioned for other purchases. I was outnof the country. What should have been a simple auto-pay was a nightmare. I’m glad to be done with the UHaul system. I was told my boxes could easily be delivered to another location. Just because I was going a few miles across a river it ended up being such a costly and involved “deal” I moved the stuff myself. Had I known this I would never have left my things in UBoxes in a barn. The reason I chose the option was for the convenience of moving to the next location. I would NEVER recommend UBoxes. I was so disappointed. The “idea” was so appealing. DEL VAL STORAGE staff was great. No blame on them at all.
karen d- Rating:
- 4.0
Had great experience from the time I walked in door till the time I pulled off lot. Staff was very helpful I was blown away by that. Thank you staff.
Edward H- Rating:
- 5.0
The service was great but when I left the engine light was on in the truck, I checked the oil and it was OK but I was still afraid to go the full distance of what I had intended to do for the week and I drop the truck back off
ray h- Rating:
- 5.0
It was awesome. Close commute. Very helpful and friendly staff.
thomas f- Rating:
- 4.0
Customer did not leave a comment.
John S- Rating:
- 3.0
Be able to let customer start approval process before they get to the site. This location was in the middle of nowhere and not safe for a person alone at night. I would have felt more safe completing the approval process before I arrived.
Sarah J- Rating:
- 5.0
Totally awesome. Great service. The nicest people. A pleasure.
Chris V- Rating:
- 5.0
Customer did not leave a comment.
Rosina Y- Rating:
- 5.0
Customer did not leave a comment.
david s- Rating:
- 5.0
thanks for the help, much appreciated
craig d- Rating:
- 5.0
Customer did not leave a comment.
linda h- Rating:
- 5.0
Not much. The staff are friendly, helpful and well-organized. I have rented from this location quite a few times in the past and plan to continue to do so.
alan r- Rating:
- 5.0
Great folks at Del Val. Always friendly, cheerful and helpful. Yes, I would recommend them to a friend, and more than that, I think that U-Haul is very fortunate to have these folks representing them. I have rented from U-Haul many times over the years, and would not recommend all locations - but this one, I most certainly would!
alan r- Rating:
- 5.0
Ask questions! I had to purchase an adapter for hitching a tow trailer for my car
stephanie n- Rating:
- 5.0
Excellent service, fast and efficient.
Robert C- Rating:
- 5.0
Customer did not leave a comment.
Gary S- Rating:
- 5.0
Customer did not leave a comment.
Robert D- Rating:
- 5.0
Customer did not leave a comment.
Donald A- Rating:
- 2.0
Don't tell Customers about a cheaper Milage Rate and then when you pick up the Truck it is a different one. :-(
Erhard M- Rating:
- 5.0
Customer did not leave a comment.
david s- Rating:
- 5.0
Customer did not leave a comment.
richard g- Rating:
- 5.0
Nothing. Shawn (not sure that's how she spells it) was terrific to work with - pleasant and professional
Jay H- Rating:
- 5.0
Folks there are great. Could not be more pleased!
Allen H- Rating:
- 5.0
No need to improve, they were very friendly and helpful.
Charlotte R- Rating:
- 5.0
Customer did not leave a comment.
Michael P- Rating:
- 5.0
Customer did not leave a comment.
meredith k- Rating:
- 5.0
Customer did not leave a comment.
anastasia w- Rating:
- 5.0
the lady working there was very nice and helpful. she helped me attache the trailer because i couldn't get it by myself. i would rent from there again.
Kevin C- Rating:
- 5.0
Very friendly and helpful staff.
Walt H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David M- Rating:
- 5.0
Customer did not leave a comment.
Stephanie H- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM L- Rating:
- 5.0
The exact opposite of the pickup location.
Richard E- Rating:
- 4.0
very friendly and helpful. Did advise me that I could select a closer drop off location when I arrived in Florida. this turned out to be incorrect and led to two locations refusing to accept the trailer, including one that had told me two days earlier that they would accept the trailer. Trailer was very beat up on the outside and leaked.
Andrew F- Rating:
- 5.0
Customer did not leave a comment.
John M- Rating:
- 5.0
Customer did not leave a comment.
Michael L- Rating:
- 5.0
Easy process....thank you!
Deborah S- Rating:
- 4.0
On line check in system a little difficult but after several webpage failures and reentering system, made it through check-in. Checking out the system was much more responsive. Thank you.
Gordon L- Rating:
- 5.0
No issue with DelVal storage. Kim and Ryan were fantastic and very responsive and friendly. Issues with uhaul boxes only. Furniture had mold from moisture in the boxes and some uboxes had water in them. Would not recommend. My stuff was in storage for 3 months and all boxes were damp, the moving blankets were damp and furniture had mold.
Donna C- Rating:
- 5.0
Friendly and accommodating. Really listened to my needs and steered me to the most cost effective solution. Excellent customer service, highly recommended.
marc p- Rating:
- 5.0
Very friendly and accommodating.
Eric B- Rating:
- 5.0
Fantastic folks to deal with. Super responsive, extremely friendly, and my box arrived and returned in pristine condition inside out.
Raissa v | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL L- Rating:
- 5.0
Biggest complaint is not knowing until day before the truck was available. Nothing to do with pick-up location. Not knowing until day before was very unsettling.
Paul R- Rating:
- 5.0
Our first time here, wasn’t aware of this uHaul location. Very pleasant and helpful, offered us moving blankets when we realized had forgotten ours. Very spacious lot for cars and trucks.
Tom F- Rating:
- 5.0
Customer did not leave a comment.
SHAILESH P- Rating:
- 5.0
great vehicle and great service
john v- Rating:
- 5.0
Customer did not leave a comment.
Perry A- Rating:
- 5.0
Customer did not leave a comment.
Tary L- Rating:
- 4.0
Customer did not leave a comment.
jayne h- Rating:
- 5.0
Everyone on both sides of my rental were extremely courteous and everything arrived on time and in good condition. I would highly reccomend this service to anyone I know who is moving in the future.
Scott O- Rating:
- 3.0
I stopped by this rental location the week before the rental date to make the arrangements. My only complaint about the whole experience is that even though the paperwork had been done in advance, it still took 40 minutes to get the keys and on my way. This significantly cut into the time I had available to use the van for the task.
wilson i- Rating:
- 4.0
Customer did not leave a comment.
John A- Rating:
- 1.0
No signage - no idea where to drop off. No one to accept and check the return. Useless.
Brian M- Rating:
- 5.0
I was unhappy that the truck was at a location further away from my home it added 1 1/2 to our trips
Mary h- Rating:
- 5.0
Customer did not leave a comment.
Chris S- Rating:
- 3.0
opens at 9am but no one there til 9:30 a.m. for pick up. Truck was for 1 bedroom apt, as long as you have no appliances had to make 2 trips :( sold locks but they don't fit the truck, was for storage units. Very nice people and truck was very clean and appliance dolly is worth the $$
martha k- Rating:
- 5.0
Excellent service and very accommodating! Pick up and delivery were on schedule and all went smoothly. Would highly recommend Delaware Valley Storage Farm!
christine m- Rating:
- 3.0
See comments above.
Brigid C- Rating:
- 5.0
Excellent experience. Nice folks!
Robert F- Rating:
- 5.0
Customer did not leave a comment.
James C- Rating:
- 5.0
Customer did not leave a comment.
Conrado B- Rating:
- 5.0
Customer did not leave a comment.
robert r- Rating:
- 4.0
Customer did not leave a comment.
Ivan Z- Rating:
- 3.0
Staff were very friendly and helpful. While this facility is much smaller than most, I was able to pick up the equipment with ease and felt very confident in my ability to use the truck and car tow bar (which went perfectly). All your staff should be this excellent!
James C- Rating:
- 3.0
Customer did not leave a comment.
Frank I- Rating:
- 5.0
Customer did not leave a comment.
Audra G- Rating:
- 1.0
I didn’t receive the size if truck I ordered, there were blankets all over the back of the truck, AND I was charged for a dolly I was never provided. I will never rent from Uhaul again.
Christopher S- Rating:
- 5.0
Customer did not leave a comment.
greg a- Rating:
- 5.0
Customer did not leave a comment.
Michael D- Rating:
- 5.0
Customer did not leave a comment.
Glenn L- Rating:
- 3.0
Change refuel policy, to be more accommodating to customer's.
Sonja W- Rating:
- 5.0
Customer did not leave a comment.
joseph p- Rating:
- 5.0
Very comforting to work with Delaware Valley Storage—they are a professional outfit with a good organization behind them.
Tary L- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM K- Rating:
- 4.0
Be sure unit is cleaned out before given to next customer!!
john a- Rating:
- 5.0
There was a minor problem encountered due to our negligence which the owners helped rectify at the lowest cost to us. Highly recommend this business which is run by very gracious people.
eileen l- Rating:
- 5.0
Excellent service!
Kathy K- Rating:
- 5.0
Awesome customer service. Would rent again from the same place.
Dario C- Rating:
- 5.0
Customer did not leave a comment.
Tary L- Rating:
- 5.0
Customer did not leave a comment.
Eric F- Rating:
- 5.0
The prompt response and service were wonderful. I received a call that the big antique printing press was available for pickup at 10 am and was able to arrange for the trailer and be on the road by 1 pm - and back in the shop with my load by early evening. It was *great* to be able to make this happen so quickly - and good that they had a trailer available when I needed it. Very pleased all around...
ALAN R- Rating:
- 5.0
Customer did not leave a comment.
Lionello I- Rating:
- 5.0
Great services
JOHN fAdditional Services at this Location
-
Moving Trucks
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Trailers & Towing
Our cargo and utility trailers start at $14.95!