Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people who ran the business where a tremendous help
Lee Sword
Rating:
5.0
Great location
Yolanda Vargas
Rating:
5.0
Customer did not leave a comment.
Kristy Robertson
Rating:
4.0
Customer did not leave a comment.
Mike Elkins
Rating:
5.0
This will now be my go to for U-Haul’s in Decatur! Love the staff, helpful, patient and kind.
Robert WEST
Rating:
5.0
Customer did not leave a comment.
Kim Jaffke
Rating:
5.0
Customer did not leave a comment.
Jacob Mayberry
Rating:
5.0
I used this location many times and there's always equipment available and friendly service I absolutely recommend this location!!
Jose Vargas
Rating:
5.0
Customer did not leave a comment.
Bruce Siebold
Rating:
4.0
The check in on phone due to being closed on Sunday was not easy. I had to call for instructions. The girl I got was very nice and did help me nicely. There has to be a better check-in for older people that do not understand new technology. One last thing the trailer has no tongue support. It took 3 guys to lift trailer off car. I could not pick it up at all without assistance it was real inconvient
The trailer was good with no problems
chris baker
Rating:
5.0
Very pleased with my overall experience
JEFF HULING
Rating:
4.0
Customer did not leave a comment.
Rick Wollau
Rating:
4.0
All good
STEPHEN CAMPBELL
Rating:
4.0
Customer did not leave a comment.
Pam Winn
Rating:
5.0
Customer did not leave a comment.
Teresa Pack
Rating:
5.0
Customer did not leave a comment.
Marcus Booker
Rating:
5.0
the guy as very helpful, even called me back to check to see if i was running late, before he closed...great customer service!
SCOTT MILLER
Rating:
5.0
Customer did not leave a comment.
Dean Steinhauser
Rating:
5.0
The Gentleman there was great and very helpful. Got me out of there quickly. Thank you Sir.
Jesus Fernandez
Rating:
5.0
Customer did not leave a comment.
Christopher Bickers
Rating:
3.0
Customer did not leave a comment.
matthew michalec
Rating:
3.0
Had computer issues concerning the hitch rating. Once figured out it was a good rental
James Crooks
Rating:
5.0
Darrell at this location is truly a miracle worker!! Excellent customer service and communicator
UIPA ATONIO
Rating:
5.0
Customer did not leave a comment.
Edwin Colocho
Rating:
2.0
The truck over heated and it tool 3 hours to get a repairman to get there and just to tell us that someone had over filled the radiator and it should be fine and turning it in was not as easy as it was supposed to. There was no apologize for making us 3 hours behind schedule.
janet meek
Rating:
5.0
Thank you Darrell! You’re a professional with perfect customer service!
UIPA ATONIO
Rating:
5.0
Customer did not leave a comment.
Joyce Farrar
Rating:
2.0
Trailer lights not working. Trailer in poor condition.
I returned the trailer an hour after receiving without even using it. Still charged though
JULIE PAYNE
Rating:
4.0
Customer did not leave a comment.
mark davie
Rating:
5.0
These guys are great
robert ramsey
Rating:
5.0
Excellent customer service and vehicle ran great.
Ron Adams
Rating:
4.0
Customer did not leave a comment.
gary potts
Rating:
5.0
Customer did not leave a comment.
Acie Raymond
Rating:
5.0
Very professional yet personable!
Donald Bittick
Rating:
5.0
Everything was great
Glenda Hacker
Rating:
5.0
Customer did not leave a comment.
David Wakefield
Rating:
5.0
Customer did not leave a comment.
Wesley Brannon
Rating:
3.0
Customer did not leave a comment.
john cody
Rating:
5.0
Great job
Rocky Clark
Rating:
5.0
Customer service was great!! He was so helpful and polite. Will use this location again
Martha McCasland
Rating:
5.0
Customer did not leave a comment.
Sybil Simpson
Rating:
5.0
Customer did not leave a comment.
scott smith
Rating:
5.0
Customer did not leave a comment.
Marcus Ashley
Rating:
5.0
Customer did not leave a comment.
roberto costabella
Rating:
5.0
This was my second need for a trailer rental. Daryl is the kindest man ever. Treats you with dignity, never a bad experience. Yes, I would definitely suggest this location for a rental. Five star all the way, both times!
Reece Abbe
Rating:
1.0
Vehicle was not ready at the time and vehicle was dusty and dirty inside
Roberto Pena
Rating:
5.0
Very good experience and good people
Stacy Clark
Rating:
5.0
Customer did not leave a comment.
Victor Munoz
Rating:
5.0
Everything went really well. I have used this location is the past and will continue to do so.
Larry Patterson
Rating:
5.0
Thank you
jason childress
Rating:
5.0
Customer did not leave a comment.
Brenda Griggs
Rating:
1.0
There won’t be a next time!
Jeff Eckert
Rating:
5.0
Customer did not leave a comment.
Renato Andrade
Rating:
4.0
Customer did not leave a comment.
Justin Flynt
Rating:
5.0
Customer did not leave a comment.
PHILLIP TRAUGHBER
Rating:
5.0
Customer did not leave a comment.
Lee Butcher
Rating:
4.0
Help review and change on line process of uhaulpickup protocol.. and return protocol.
conrad acosta
Rating:
5.0
Customer did not leave a comment.
Noe Casares
Rating:
5.0
Customer did not leave a comment.
Robert Ervin
Rating:
5.0
Darrell at the Decatur location went over and above on helping me decide how to get my things moved to Nebraska. He was very polite and i would recommend his location highly!
Tom Rawle
Rating:
5.0
Customer did not leave a comment.
John Odom
Rating:
5.0
Great experience
Edgar Adams
Rating:
5.0
Customer did not leave a comment.
James Ashley
Rating:
5.0
Customer did not leave a comment.
William Forst
Rating:
5.0
Good and friendly service.
Craig Johnson
Rating:
5.0
Customer did not leave a comment.
Tommy Fuller
Rating:
5.0
Darrel is great at what he does. Helpful and informative!
Ronda Schweiger
Rating:
5.0
Customer did not leave a comment.
Joshua Kneubuhl
Rating:
5.0
Very Helpful and courteous staff.
Aaron Ferrell
Rating:
5.0
Customer did not leave a comment.
Jose Duenez
Rating:
5.0
Extremely nice and helpful people.
Heath Harllee
Rating:
5.0
Keep up the good work!
VALDO SILVA
Rating:
1.0
Customer did not leave a comment.
David Williams
Rating:
5.0
All was good
LYLE HIGDON
Rating:
5.0
Customer did not leave a comment.
Brandon Thomas
Rating:
5.0
This location was very helpful in trying to problem solve us returning equipment that wasn't confirmed as rented to us. They also helped to make sure the faulty dolly was deemed unsafe to use without repairs.This location was the only positive part of our experience
Ray Diffee
Rating:
5.0
Customer did not leave a comment.
Dennis Cobb
Rating:
5.0
Customer did not leave a comment.
RONDA SCHWEIGER
Rating:
5.0
Customer did not leave a comment.
Glenn Vecchio
Rating:
5.0
Customer did not leave a comment.
Carli Beasley
Rating:
5.0
Darrell has gone above and beyond to take care of us. We are very grateful for Darrel and his professionalism!
JUdy ATONIO
Rating:
4.0
The truck is older and needs serviced. The exhaust fumes leaked into the cab a few times.
DARRELL HICKS
Rating:
5.0
Customer did not leave a comment.
ritchie russell
Rating:
5.0
Customer did not leave a comment.
Ryan Hachtel
Rating:
5.0
great staff
Alfred Fondren
Rating:
5.0
Customer did not leave a comment.
Connie Duley
Rating:
5.0
Customer did not leave a comment.
Andrew Peltonen
Rating:
5.0
Customer did not leave a comment.
Ralph Tewksbury
Rating:
5.0
Great customer service!
David Moon
Rating:
5.0
Staff was friendly, and the process was easy.
Tyler Chapman
Rating:
4.0
Customer did not leave a comment.
Shawn Harris
Rating:
3.0
Very friendly
Danny Amaro
Rating:
4.0
Customer did not leave a comment.
Glenn Vecchio
Rating:
5.0
Customer did not leave a comment.
Wesley Brannon
Rating:
5.0
Customer did not leave a comment.
Steven Stover
Rating:
5.0
Customer did not leave a comment.
Jay Johnson
Rating:
5.0
Customer did not leave a comment.
NANCY CLARK
Rating:
1.0
Rear tires were bald. Check in process was ridiculously difficult causing us to run late so then we got an extra session charge because of it. I wouldn't recommend it to anyone.