Customer Reviews for Decatur Self Storage
(U-Haul Neighborhood Dealer)

878 reviews

1100 E Business Hwy 380   Decatur, TX 76234
(Hwy 380 Business just off Hwy 380 NE Decatur, Next to Animal Hospital)

(940) 627-7930

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(940) 627-7930

1100 E Business Hwy 380
Decatur, TX 76234
(Hwy 380 Business just off Hwy 380 NE Decatur, Next to Animal Hospital)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people who ran the business where a tremendous help

Lee Sword 
Rating:
5.0

Great location

Yolanda Vargas 
Rating:
5.0

Customer did not leave a comment.

Kristy Robertson 
Rating:
4.0

Customer did not leave a comment.

Mike Elkins 
Rating:
5.0

This will now be my go to for U-Haul’s in Decatur! Love the staff, helpful, patient and kind.

Robert WEST 
Rating:
5.0

Customer did not leave a comment.

Kim Jaffke 
Rating:
5.0

Customer did not leave a comment.

Jacob Mayberry 
Rating:
5.0

I used this location many times and there's always equipment available and friendly service I absolutely recommend this location!!

Jose Vargas 
Rating:
5.0

Customer did not leave a comment.

Bruce Siebold 
Rating:
4.0

The check in on phone due to being closed on Sunday was not easy. I had to call for instructions. The girl I got was very nice and did help me nicely. There has to be a better check-in for older people that do not understand new technology. One last thing the trailer has no tongue support. It took 3 guys to lift trailer off car. I could not pick it up at all without assistance it was real inconvient The trailer was good with no problems

chris baker 
Rating:
5.0

Very pleased with my overall experience

JEFF HULING 
Rating:
4.0

Customer did not leave a comment.

Rick Wollau 
Rating:
4.0

All good

STEPHEN CAMPBELL 
Rating:
4.0

Customer did not leave a comment.

Pam Winn 
Rating:
5.0

Customer did not leave a comment.

Teresa Pack 
Rating:
5.0

Customer did not leave a comment.

Marcus Booker 
Rating:
5.0

the guy as very helpful, even called me back to check to see if i was running late, before he closed...great customer service!

SCOTT MILLER 
Rating:
5.0

Customer did not leave a comment.

Dean Steinhauser 
Rating:
5.0

The Gentleman there was great and very helpful. Got me out of there quickly. Thank you Sir.

Jesus Fernandez 
Rating:
5.0

Customer did not leave a comment.

Christopher Bickers 
Rating:
3.0

Customer did not leave a comment.

matthew michalec 
Rating:
3.0

Had computer issues concerning the hitch rating. Once figured out it was a good rental

James Crooks 
Rating:
5.0

Darrell at this location is truly a miracle worker!! Excellent customer service and communicator

UIPA ATONIO 
Rating:
5.0

Customer did not leave a comment.

Edwin Colocho 
Rating:
2.0

The truck over heated and it tool 3 hours to get a repairman to get there and just to tell us that someone had over filled the radiator and it should be fine and turning it in was not as easy as it was supposed to. There was no apologize for making us 3 hours behind schedule.

janet meek 
Rating:
5.0

Thank you Darrell! You’re a professional with perfect customer service!

UIPA ATONIO 
Rating:
5.0

Customer did not leave a comment.

Joyce Farrar 
Rating:
2.0

Trailer lights not working. Trailer in poor condition. I returned the trailer an hour after receiving without even using it. Still charged though

JULIE PAYNE 
Rating:
4.0

Customer did not leave a comment.

mark davie 
Rating:
5.0

These guys are great

robert ramsey 
Rating:
5.0

Excellent customer service and vehicle ran great.

Ron Adams 
Rating:
4.0

Customer did not leave a comment.

gary potts 
Rating:
5.0

Customer did not leave a comment.

Acie Raymond 
Rating:
5.0

Very professional yet personable!

Donald Bittick 
Rating:
5.0

Everything was great

Glenda Hacker 
Rating:
5.0

Customer did not leave a comment.

David Wakefield 
Rating:
5.0

Customer did not leave a comment.

Wesley Brannon 
Rating:
3.0

Customer did not leave a comment.

john cody 
Rating:
5.0

Great job

Rocky Clark 
Rating:
5.0

Customer service was great!! He was so helpful and polite. Will use this location again

Martha McCasland 
Rating:
5.0

Customer did not leave a comment.

Sybil Simpson 
Rating:
5.0

Customer did not leave a comment.

scott smith 
Rating:
5.0

Customer did not leave a comment.

Marcus Ashley 
Rating:
5.0

Customer did not leave a comment.

roberto costabella 
Rating:
5.0

This was my second need for a trailer rental. Daryl is the kindest man ever. Treats you with dignity, never a bad experience. Yes, I would definitely suggest this location for a rental. Five star all the way, both times!

Reece Abbe 
Rating:
1.0

Vehicle was not ready at the time and vehicle was dusty and dirty inside

Roberto Pena 
Rating:
5.0

Very good experience and good people

Stacy Clark 
Rating:
5.0

Customer did not leave a comment.

Victor Munoz 
Rating:
5.0

Everything went really well. I have used this location is the past and will continue to do so.

Larry Patterson 
Rating:
5.0

Thank you

jason childress 
Rating:
5.0

Customer did not leave a comment.

Brenda Griggs 
Rating:
1.0

There won’t be a next time!

Jeff Eckert 
Rating:
5.0

Customer did not leave a comment.

Renato Andrade 
Rating:
4.0

Customer did not leave a comment.

Justin Flynt 
Rating:
5.0

Customer did not leave a comment.

PHILLIP TRAUGHBER 
Rating:
5.0

Customer did not leave a comment.

Lee Butcher 
Rating:
4.0

Help review and change on line process of uhaulpickup protocol.. and return protocol.

conrad acosta 
Rating:
5.0

Customer did not leave a comment.

Noe Casares 
Rating:
5.0

Customer did not leave a comment.

Robert Ervin 
Rating:
5.0

Darrell at the Decatur location went over and above on helping me decide how to get my things moved to Nebraska. He was very polite and i would recommend his location highly!

Tom Rawle 
Rating:
5.0

Customer did not leave a comment.

John Odom 
Rating:
5.0

Great experience

Edgar Adams 
Rating:
5.0

Customer did not leave a comment.

James Ashley 
Rating:
5.0

Customer did not leave a comment.

William Forst 
Rating:
5.0

Good and friendly service.

Craig Johnson 
Rating:
5.0

Customer did not leave a comment.

Tommy Fuller 
Rating:
5.0

Darrel is great at what he does. Helpful and informative!

Ronda Schweiger 
Rating:
5.0

Customer did not leave a comment.

Joshua Kneubuhl 
Rating:
5.0

Very Helpful and courteous staff.

Aaron Ferrell 
Rating:
5.0

Customer did not leave a comment.

Jose Duenez 
Rating:
5.0

Extremely nice and helpful people.

Heath Harllee 
Rating:
5.0

Keep up the good work!

VALDO SILVA 
Rating:
1.0

Customer did not leave a comment.

David Williams 
Rating:
5.0

All was good

LYLE HIGDON 
Rating:
5.0

Customer did not leave a comment.

Brandon Thomas 
Rating:
5.0

This location was very helpful in trying to problem solve us returning equipment that wasn't confirmed as rented to us. They also helped to make sure the faulty dolly was deemed unsafe to use without repairs.This location was the only positive part of our experience

Ray Diffee 
Rating:
5.0

Customer did not leave a comment.

Dennis Cobb 
Rating:
5.0

Customer did not leave a comment.

RONDA SCHWEIGER 
Rating:
5.0

Customer did not leave a comment.

Glenn Vecchio 
Rating:
5.0

Customer did not leave a comment.

Carli Beasley 
Rating:
5.0

Darrell has gone above and beyond to take care of us. We are very grateful for Darrel and his professionalism!

JUdy ATONIO 
Rating:
4.0

The truck is older and needs serviced. The exhaust fumes leaked into the cab a few times.

DARRELL HICKS 
Rating:
5.0

Customer did not leave a comment.

ritchie russell 
Rating:
5.0

Customer did not leave a comment.

Ryan Hachtel 
Rating:
5.0

great staff

Alfred Fondren 
Rating:
5.0

Customer did not leave a comment.

Connie Duley 
Rating:
5.0

Customer did not leave a comment.

Andrew Peltonen 
Rating:
5.0

Customer did not leave a comment.

Ralph Tewksbury 
Rating:
5.0

Great customer service!

David Moon 
Rating:
5.0

Staff was friendly, and the process was easy.

Tyler Chapman 
Rating:
4.0

Customer did not leave a comment.

Shawn Harris 
Rating:
3.0

Very friendly

Danny Amaro 
Rating:
4.0

Customer did not leave a comment.

Glenn Vecchio 
Rating:
5.0

Customer did not leave a comment.

Wesley Brannon 
Rating:
5.0

Customer did not leave a comment.

Steven Stover 
Rating:
5.0

Customer did not leave a comment.

Jay Johnson 
Rating:
5.0

Customer did not leave a comment.

NANCY CLARK 
Rating:
1.0

Rear tires were bald. Check in process was ridiculously difficult causing us to run late so then we got an extra session charge because of it. I wouldn't recommend it to anyone.

David Wood 
Rating:
5.0

Very friendly staff.

Rick Massimi 
Rating:
5.0

Customer did not leave a comment.

Randel Gray 
No reviews have been submitted for this location.

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