Customer Reviews for Dans Place
(U-Haul Neighborhood Dealer)

1,619 reviews

15800 National Hwy SW   Cumberland, MD 21502

(240) 284-5059

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(240) 284-5059

15800 National Hwy SW
Cumberland, MD 21502

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Dan was easy to deal with and knowledgeable of the equipment!

Nathaniel R. 
Rating:
1.0

My truck leaked around the driver side rear wheel well. It soaked many of my belongings.

Gary W H. 
Rating:
5.0

I have a choice of many Uhaul locations. Dan's place is the best.

lee S. 
Rating:
5.0

Customer did not leave a comment.

Gene P. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Erick L. 
Rating:
5.0

Fast and friendly

Robert G. 
Rating:
5.0

Excellent customer service!!! And very friendly and professional staff!!

Elizabeth P. 
Rating:
5.0

As always, love Dan! Ain't no one that takes care of ya like Dan does! I'd bet my life that dans place is the best U-haul location that exists in the entire Northeast! Thanks again, Dan!

Kevin G. 
Rating:
5.0

Nothing, very good experience. Dan was very nice and helpful. He went out of his way to take care of me and make my experience great.

milton n K. 
Rating:
5.0

Very friendly customer service

GeorgeWilliam M. 
Rating:
5.0

Dan was very helpful and answered all of my questions. He also gave me helpful information and tips for the motorcycle hauler. I will definitely recommend him for renting trailers/vehicles.

Erik M. 
Rating:
5.0

Customer did not leave a comment.

george L. 
Rating:
5.0

No fault of Dan's, but a previous renter damaged the truck I used and it leaked on the passenger side of the box! Might want to have that addressed! But as far as Dan's Place, 5 stars, all the way!!

Greg M. 
Rating:
5.0

Dan is extremely good at his job from the customer's perspective. He's quick to respond to text even after hours and is friendly & respectful in his interactions. He explained everything thoroughly and made sure I understood everything correctly.

debra W. 
Rating:
3.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Great guy! Super friendly and helpful! Equipment was ready and in great shape. New tires, chains and wiring. Fantastic experience.

Brian F. 
Rating:
5.0

Great people, great equipment. Very helpful

Levi O. 
Rating:
5.0

Everything was great! Owners made a special effort to accomodate us!

Valery B. 
Rating:
5.0

Dan was awesome to work with. He did the majority of communication through text which made things easier for me.

Patrick F. 
Rating:
5.0

Service was perfect.

Lisa H. 
Rating:
4.0

Make check in less of a hassle and let us complete the process of providing contacts for you to verify us with before we get to location to pick up. Spending half an hour in a car full of screaming children while desperately trying to find people who can answer the phone IMMEDIATELY and verify who we are is it's own special hell and literally makes me never want to use uhaul again.

Jacqueline M. 
Rating:
5.0

Great people to work with!!!

stacie M. 
Rating:
5.0

Dan U Haul is easy to Get to and Lot easy to maneuver , Dan and wife always Helpful good Customer Service do all your pre registration and it matter of 15 minutes your out of there

Gregory A B. 
Rating:
5.0

Available, friendly, and efficient! He did not charge me for after-hours drop off, which was SUPER helpful, and ensured I didn't have to stress and hurry. Wonderful!

Holly W. 
Rating:
5.0

Dan was very personable and happy to help. Truck was ready upon our arrival and transaction went quickly and smoothly. Communication prior to pick up was amazing and I would definitely go back to Dan and rent equipment from him and his business.

Luka D. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Dan is being helpful in the process of correcting the extra charges that he charged me due to the clerical error at pickup.

Ian W. 
Rating:
4.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Nothing. Pick up and drop off we're so easy. The trailer was well maintained. The wheel slot in the front worked perfectly for hauling our motorcycle.

Bob C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Maria W. 
Rating:
5.0

Everything went perfect..great customer service..I would recommend them for sure if need be.

Deanna P. 
Rating:
5.0

Customer did not leave a comment.

bobbi E. 
Rating:
3.0

Could only tell I was in the right place by all the UHaul rentals left in the area!

MICHELE B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
1.0

There was no one there at the location to check the vehicle back in so I had no assistance in doing so and I waited 30 minutes had to call and I couldn't get anyone on the phone so I had to call another location and make sure that that was okay for me to drop the keys in the box there and the location that they changed it to the Dan's location no one was there but the first location I was supposed to drop it off at there were people there and I was told they were closed overall this was a horrible experience and I will never use you all to move ever again nor will I ever recommend it to anyone ever

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Shanda C. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
1.0

I was charge $208, and the reservation that I saw was $68, I wanna know where these extra charges come from, I aint.using this location again

Tyler D. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

ruth W. 
Rating:
5.0

NOTHING AT ALL !!!!! reception ist was very polite and very helpful. Answered all my questions.Very professional, had a great personality

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Amie A. 
Rating:
5.0

Superior' Customer Satisfaction Highly recommend this location for all your moving needs.. Thank you to Tammy for keeping our business going Kris KTK Moving Services

Kista M. 
Rating:
2.0

Do not rent any trucks that have a red engine signal displaying on dash. I pointed out the red engine light and was told do not worry about it, the truck runs fine. Note..the truck was running when I got there for pickup... I drove the truck approximately 5 miles to get furniture. Turned off engine, loaded truck which took about 2 hours. Got back into truck ...would not start, required a jump. Drove to Loves Truck stop, about 10 miles...turned off engine, would not start back up. Required a jump. Drove truck about 155 miles to home, turned off engine..would not start back up. Drove truck to U Haul to return, reported problem. Grade for this rental..F minus...

james N. 
Rating:
5.0

Dan and his wife are very accommodating and the pickup and return process was very quick.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Ruth D. 
Rating:
3.0

Good

Serghei Z. 
Rating:
5.0

Dan was super helpful great guy with his wife

Guilfoyle R. 
Rating:
2.0

Customer did not leave a comment.

Jenna D. 
Rating:
5.0

Representative was very kind, courteous, and helpful. She went above and beyond to help me.

DANYEL W. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
3.0

Customer did not leave a comment.

DJ L. 
Rating:
5.0

Customer did not leave a comment.

Tyra A. 
Rating:
5.0

Really no improvements Dan is awesome a great sales person and very professional he treats you great couldn't be more happy!

Dave A. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

george N. 
Rating:
3.0

It was so cluttered and muddy

David P. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

The owners are friendly and aim to please the customer. I rented a trailer and they helped connect it safely. They valued my experience and wanted to make sure I was safe. I would highly recommend Dan's Place to rent any UHAUL equipment.

MOLLY MAGEE B. 
Rating:
5.0

Lower your price on rental equipment it way higher than it used to be

Lovell G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

Providing ratchet straps would be a nice perk.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Nice people to work with.

louis W. 
Rating:
4.0

Customer did not leave a comment.

Gilbert W. 
Rating:
3.0

The whole thing is a mud hole with a sheet of ice over it. Exactly what you want to park a moving truck on and then walk across for 50 yards.

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

my go to place for U haul , always great service for either pick up or drop off

Gregory A B. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

The person whom helped us, Dan was amazing and went above and beyond. We didn't really know the area and he explained and gave very helpful tips and taught us new things about the area and how to get to places. He was extremely kind, patient and made sure that he could do anything to help assist us in any way. Will be coming back to his location if need a uhual just from the experience, timely manner and cleanliness. Thank you again, Mr. Dan!

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

There was plenty of room to get my truck and trailer in. I was charged gas-- and I think overcharged, but this is something that I cannot prove. Gas IS high, I suppose...

Karolyn S. 
Rating:
5.0

Not doubling the fees from set price

Kimbre L. 
Rating:
5.0

Very helpful-Thanks

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

greg G. 
Rating:
4.0

I stopped my rental at this location and because the operator was unavailable her allowed me to leave my trailer on his lot on a location convenient for me. That made it very easy to disconnect and pull through without having to back into a specifics spot. So it was a very fast and simple return. Furthermore, he sent me a receipt very promptly. It was easy all around and I would happily use both locations again on the future.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

michelle C. 
Rating:
5.0

Dan was a very helpful individual! Best customer service I've ever had with U-haul!

Danielle T. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
3.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Dan always goes above and beyond to accommodate our business his trucks are always clean and Road ready. Only location our business will recommend to our customers

Kista M. 
Rating:
5.0

This type of truck can have gas filling issues which makes filling up 35+ gallons take twice as long. Most types of pump would trigger the auto shutoff so you could only squeeze the handle about half way.

Peter C. 
Rating:
5.0

little less exspensive would be nice

Daisy A. 
Rating:
5.0

Awesome and very courteous. We even needed extra days on our contract and they allowed us to take as many days as we needed to get moved. I recommend these two to anybody who needs a truck to move.

Bret S. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

adam K. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

I would highly recommend this uhaul rental place (Dan's Place 028531) to anyone who is needing a Uhaul or any of their other equipment like a dolly, trailer or anything else that they have. Moving is stressful enough in today's society with the outrageous price of everything. Daniel went above and beyond to ensure that everything was correct and that I was a satisfied customer. The world needs more small business owners just like him. I will definitely return to the same place in the future if the need should arise for one of the services that they offer.

John D. 
Rating:
5.0

The owner, Dan, was attentive and highly professional. He went out of his way to make sure that our needs were satisfied. He was always available by phone to verify the contract arrangements and make sure that we had correct directions for the pick up and treated us as though we were family. I would highly recommend this uhaul site. You can be sure you are going to receive fair and excellent treatment. Thank You, Dan !

dave H. 
Rating:
5.0

Customer did not leave a comment.

Micah M. 
No reviews have been submitted for this location.

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