We were told to call a number listed on a sign taped to the glass window (where I would have expected a person to be). No one answered the phone. Had to get an employee from the back to call the agent just to speak to them.
Jayne P
Customer Reviews for KSL Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trucks were parked very close together, location is not well lite and there are no signs directing you were to go. Lock box lock was rusty and hard to open.
Amanda GThe truck had a very strong smell of weed.
Demetrius BGood
Sharafat AN/a
Ashley KExcelente atención
KARELIS CRented a cargo van from here when I went to pick it up, it was all muddy and dirty. Very inconvenient as my furniture was getting dirty by touching the cargo bed floor. Would not recommend this place or use it again.
Janni TEverything was great..thanks
Linda RTruck was dirty, pads were missing and key lock to retrieve the truck key impossible to open. Gas tank was empty and 200 miles into the trip the engine light came on while driving. Horrible experience and if U-Haul wants me to still be a customer they should issue a partial refund for all the anxiety I had to deal with during this rental period!
Christian AEverything was great, thanks
Linda RI was charged for an extra day despite having photographic proof of when the trailer was dropped off (before the required return time). I was also on their security camera talking with the owner. When I called the front office about the charge, she said the manager would look into it and give me a call back. This was 2 days ago. This apparently is a recurring theme with this location. The whole interaction was shady and underhanded.
Olivia KLocation called today and harassed me saying that the truck was not returned and their cameras did not show me retuning the truck. Which is a lie!! The keys were put in the drop box and I was definitely all in camera view the whole time I completed the return. The store outside lights even kept coming on when I got close the building. On top of that, I chatted with U-Haul after the return to make sure the mobile return went thru properly and they confirmed it did. I have the chat transcript in my email. I rented on Saturday and they waited until Wednesday the following week to call me and say the truck wasn’t there. I provided the lady with the location address and the drop off time. It’s very bizarre and sounds fishy! At first she was claiming that the truck was not there, the key couldn’t be found and their cameras don’t show me dropping off. She then changes her reason for calling to that she just needed to verify the address I left the truck and that’s all she needed. So did the truck and keys magically appear now? I’ll never rent from this location again. Horrible!!!
SHEILA CThe gears was sticking hard drive
ANGELO AThe truck needs a tune up or oil change.
Kyle SNeed better locks on the key box
Carnella CThe staff was Very friendly and helpful. Definitely will use them again and recommend them to my family and friends.
Virginia HIt went so smoothly and I was beyond grateful for the ease of service! I received a call reminding me of my rental time. This location exemplifies stellar customer service.
Kenya LOffer free dolly
Jose CTruck was well maintained but not clean. It still served its purpose. Easy check in and out.
Rhonda CGreat customer service!
ROBERT MTo absolutely no fault of their own, this U-Haul contractor is located within a business park where the two sides of single-laned roads are divided by a grass median, which makes it EXTREMELY difficult to navigate the U-Haul truck through. Especially pulling out of the place, I had to do a 5 point turn, nearly hitting a truck, and STILL had to run over the median's curb just to exit the business park. The U-Haul contractor themselves, KSL in this case, absolutely gets a 5 stars out of 5 though, super friendly and helpful with getting and returning my truck. My truck definitely had some underlying mechanical issues though, the gears sounded deathly while shifting through gears, the RPMs were soaring while getting up to speed, the brakes were making awful squealing noises, the passenger door made a terrible noise when opening all the way, the sides of the truck were scraped to heck and back. Just left a lot to be desired on the truck's end.
Wynn SI am cheated and over charged
Md KStaff is very helpful even after hours!
EMMA BThe sales person didn’t hook up the trailer properly and when I went to put the car on the trailer the trailer pipes up and damaged my truck. She didn’t secure it properly
Hazim HBetter Customer Service, more knowledgeable abt the U-Haul business, the truck feels very unsafe wen driving also making very loud noises.
HALZEN HThe facility needs more lighting for night drop off.
CLARENCE ETerrible
Kevin W