Customer Reviews for D&S Shipping Services
(U-Haul Neighborhood Dealer)

103 reviews

881 E Foothill Bl Ste B   Rialto, CA 92376
(Southwest corner on Pepper and Foothill Blvd, Office is located in suite B)

(909) 543-4832

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 543-4832

881 E Foothill Bl Ste B
Rialto, CA 92376
(Southwest corner on Pepper and Foothill Blvd, Office is located in suite B)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice good customer service.

Linda Wicker 
Rating:
3.0

Very Unprofessional.. Employess Move Trucks around between 2 locations making us the customer have to drive from one location to another to pick up Rental adding extra miles to our contracts..

MARIA MORENO 
Rating:
5.0

Customer did not leave a comment.

Bruce McCauley 
Rating:
5.0

I am completed satisfied

Rafael Deras 
Rating:
5.0

nice customer service and very helpful

Rafael Deras 
Rating:
4.0

I wasn't able to return the vehicle through the app. The app could not find my location even though my location was on and the permission was on in the app settings.

Patricia Saint-Felix 
Rating:
5.0

I was charged $160.00 for keeping the truck an extra day

Theodore Patton 
Rating:
5.0

Awesome service... happy customer here

JAIME MAYORQUIN 
Rating:
4.0

I think you as a company should reimburse your customers the overage of fuel when returning your rental equipment with extra gas . I returned my rental equipment with extra gas . Especially when you Receive a rental truck with just enough to get to a gas station !!!

Gloria Parra 
Rating:
5.0

Customer did not leave a comment.

lamonica haqq 
Rating:
5.0

Customer did not leave a comment.

dolores espinosa 
Rating:
3.0

Customer did not leave a comment.

Joseph Espinosa 
Rating:
4.0

Customer did not leave a comment.

Alfonso Perez 
Rating:
4.0

Nice and patient. I accidently locked the keys in the vehicle when I returned it but they didn't make a big deal and had a spare and didn't charge me for being late. I will rent again from them.

Victoria Garcia 
Rating:
2.0

Lady kept answering her cell phone. Asked about military discount. She stated she didn’t know how to do that and I had to ask u-haul when I returned it.

edward cuellar 
Rating:
4.0

Assure that all dolly wheels have the carter pin!!

HAROLD Patton 
Rating:
2.0

Customer service wasn’t great and the vehicle was very dirty.

Manuel Elenes 
Rating:
1.0

The customer service was bad The truck was on empty. I don’t think the gage worked and I had to put gas in it before I could do anything.

Julie Peters 
Rating:
5.0

Customer did not leave a comment.

Diane Walker 
Rating:
5.0

Customer did not leave a comment.

francisco lopez 
Rating:
3.0

Make the location more visible.

Benjamin Luna 
Rating:
4.0

Customer did not leave a comment.

Sarah Gonzales 
Rating:
1.0

I’ve been using uhaul for twenty plus years and never have I had a worse experience than this time around. The first truck they gave us wouldn’t start so they gave us another. This truck had a 1/4 tank of gas but we figured that’s no big deal. We took the uhaul home, filled it with all of our belongings, took it to the gas station to fill it up to get ready for our big move when gas started pouring out of the bottom. We promptly took it back here and told them what happened. They said yeah sometimes people drill holes in the gas line. Like wtf, do you not inspect them before just handing them out?! We then asked if we could have a bigger truck so it would be easier to transfer everything to which they responded, the keys are locked in the big truck, we can’t get in. So they gave us another truck, the same size, and there in there parking lot we had to once again move all of our stuff into the THIRD uhaul truck they gave us. No apologies, no nothing. We lost a whole Day and wound up having to keep the uhaul longer than expected, paying WAY more than originally quoted, all because of their negligence and unprofessional nature. We will never ever, EVER use this uhaul location.

Tremayne Stephens 
Rating:
5.0

Customer did not leave a comment.

OFELIA REYES 
Rating:
3.0

Only problem was picking up keys… “skip the line” doesn’t apply here. I waited 30 minutes for someone to acknowledge me. Only 3 customers in the store.

Zayden Cervantes 
Rating:
3.0

Customer did not leave a comment.

Antoine Farah 
Rating:
5.0

Tank was not 1/4 full as rep stated. I left the tank 1/4 full. More gas than in which I received it

GABRIELA PEREZ 
Rating:
3.0

Customer did not leave a comment.

NEVA HAYES 
Rating:
5.0

Customer did not leave a comment.

Dennis Madero 
Rating:
5.0

Very professional and expedite in customer service

CHARLES MARTINEZ 
Rating:
2.0

Customer did not leave a comment.

LAPETRA STARLING 
Rating:
5.0

Customer did not leave a comment.

SYLVIA MENDOZA 
Rating:
5.0

The outside of the truck was quite dirty which made the windshield and side mirrors hard to see. Other than that it was a good experience with D&S.

JEFFREY CONNER 
Rating:
5.0

Customer did not leave a comment.

KEVIN PINOPALACIOS 
Rating:
5.0

Excellent

DAISY MCKENNA 
Rating:
4.0

cab was clean, but windows were dirty.

FRANK SOLET 
Rating:
1.0

It was the worse experience of my life. Never going to rent a uhaul again. Terrible customer service. Waited for an hour to get help. Then another hour trying to get the truck. I am very upset with your company

ALEJANDRO RAMIREZ CACHO 
Rating:
5.0

Customer did not leave a comment.

CARLOS MARTINEZESPINOZA 
Rating:
5.0

Good and fast service Robert give me a good services!!!.

david miller 
Rating:
5.0

Customer did not leave a comment.

david miller 
Rating:
1.0

hours listed for location on site were incorrect. Staff was not on time for the actual hours causing a delay in our ability to get the resources that we needed timely and when staff arrived they had a lot of attitude. I will not utilize this location ever again.

Erick Bernardez 
Rating:
3.0

Customer did not leave a comment.

Joseph Elguezabal 
Rating:
5.0

Customer did not leave a comment.

JIMMY BALCARCEL 
Rating:
5.0

Customer did not leave a comment.

Damon Phillips 
Rating:
4.0

Customer did not leave a comment.

Gabriel Padilla 
Rating:
4.0

Customer did not leave a comment.

BERNARD MARSHALL 
Rating:
1.0

Location was closed 2 hours prior to posed time. Area looked a little sketchy and not well maintained. Had to use drop box o turn in vehicle.

HUGO LOPEZ 
Rating:
5.0

Customer did not leave a comment.

maryellen delgado 
Rating:
2.0

I ordered 2 dozen furniture pads, and got home to find they were not in my U-Haul. I had to go all the way back to get these the next day and was given two bags. I assumed this had 12 in each as I ordered two dozen. As I packed up my items I ran out at 12. Missing one dozen furniture pads that I paid for. I’ll be expecting a refund of that expense, but doubt I will hear back. Not to mention customer service never reminds you of key details such a filling the tank back to beginning level so you can up charge the gas price to an absurd level. I was also called by multiple people telling me different information each time.

Michael Peterson 
Rating:
5.0

Daisy and Robert are really kind,they tried to help me by explaining some doubts, it is a very nice family business.I am sure that when I need to rent a truck again,I will be there.

Laura Martinez 
Rating:
3.0

I was told I was getting additional mileage when I return the vehicle they charge me for that additional mileage for customer service

Ronald Davis 
Rating:
5.0

My sistwr used this location and was satisfied with their swrvice. So i decided ti give them a try. Service was quick and they even let me check in early due to availability. Will rent from here again.

ana serrato 
Rating:
2.0

Customer did not leave a comment.

LaMisha Mackey 
Rating:
5.0

Customer did not leave a comment.

Margaret Estrada 
Rating:
5.0

Customer did not leave a comment.

Maria Santos 
Rating:
5.0

Customer did not leave a comment.

Christopher White 
Rating:
4.0

Customer did not leave a comment.

Paul Brumund 
Rating:
5.0

exelent service !

Sabas Sanchezcastro 
Rating:
2.0

The young man was mean but not very pleasant. I felt as though I was bothering him by even coming in. Wasn’t much better leaving.

Tatiana Chapple 
Rating:
5.0

Customer did not leave a comment.

Dina Turner 
Rating:
1.0

Get an employee who shows up to work on time. Isn’t Hung Over and/or obviously on drugs. Understands Customer Service. Doesn’t threaten to cancel a reservation because it’s “Too hard” to figure out. Don’t start with one customer and then try to start helping others because your transaction and reservation is all messed up as a result of U-Haul’s poor internet service. Wear Deodorant!!

Justin Greenhalgh 
Rating:
5.0

Clean inside but dirty windshield and front of the truck

Stephanie Yanez 
Rating:
3.0

Location was not advertised properly on street and difficult to find.

Christina Zaldana 
Rating:
3.0

Gas tank had a hole i it. Very clean facility but small. Multi Task location

Erika Gibbs 
Rating:
5.0

Customer did not leave a comment.

Luis Saldana 
Rating:
1.0

Customer did not leave a comment.

andria gamboa 
Rating:
5.0

Customer did not leave a comment.

Orlando Nubal 
Rating:
5.0

NICE !

ISAAC SANCHEZ 
Rating:
4.0

Customer did not leave a comment.

Yolanda Becerra 
Rating:
5.0

Customer did not leave a comment.

winston wylie 
Rating:
5.0

Really helpful people

noah canche 
Rating:
5.0

Customer did not leave a comment.

harry byrd v 
Rating:
5.0

Customer did not leave a comment.

JOSE GRACIANO BONILLA 
Rating:
5.0

Customer did not leave a comment.

Jacquline lynn Sims 
Rating:
1.0

Very disappointed. Facility was not open when I arrived and truck was not ready.

Gloria Hernandez 
Rating:
3.0

Customer did not leave a comment.

Gilberto Aguilar 
Rating:
5.0

Customer did not leave a comment.

GERARDO PENA 
Rating:
5.0

Customer did not leave a comment.

CARLTON LAMONT ROSS 
Rating:
5.0

Customer did not leave a comment.

blanca ortiz 
Rating:
5.0

Customer did not leave a comment.

Luis Antonio Guillen 
Rating:
5.0

Customer did not leave a comment.

Jose Araiza 
Rating:
4.0

Tell the truth if you have the truck or not

CORAZON TANCIOCO 
Rating:
1.0

I set up my appointment for 9 am to pick up equipment and the place was closed. The staff didn’t arrived until 9:35 am. U-Haul used to be a great company now they just average in my opinion. I don’t think I would use them again. I am very disappointed on the service I received I have used U-Haul for many moves, but this definitely left me not wanting to come back. I had a timeline to meet because I had movers coming in and they just messed up my whole moving experience.

Julie Rodriguez Herrera 
Rating:
5.0

Customer did not leave a comment.

guillermo zarate 
Rating:
5.0

Good customer service

Lloyd Ashford 
Rating:
5.0

Customer did not leave a comment.

Stephanie Yáñez 
Rating:
5.0

I love the place, really helpful people working there

ANA MARIA BAZAN-QUINONES 
Rating:
5.0

Customer did not leave a comment.

Ayham Fallouh 
Rating:
5.0

Thanks for all the help !

ERNESTINE LANEHEART 
Rating:
5.0

Customer did not leave a comment.

ISAAC SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Melissa Rodriguez 
Rating:
5.0

Customer did not leave a comment.

eloina arroyo 
Rating:
5.0

Customer did not leave a comment.

Cindy Plascencia 
Rating:
3.0

The location was fine the ladies that I dealt with were fine. The truck was a little dirty I noticed during the inspection the lady offered to clean it, but I was already delayed. I am however severely disappointed in U-Haul on foothill in Fontana. I made a reservation for 10/30/18 and pick up at 8am. They called on 10/30/18 at 7:15am (morning of pickup) to inform me that my reservation there was canceled and that I would now have to go to the Rialto location and pickup at 9. So the movers I hired to help stood around for an hour. Apparently I received a credit, but I haven’t seen it and maybe it was out of there control (I don’t know why), but I expected better customer service from U-Haul than canceling my reservation 45minutes before pickup!

Matthew Pugh 
Rating:
5.0

Nothing to improve. Excellent overall. Excellent customer service.

daniela Cardenas 
Rating:
5.0

Maybe have all the sizes to view at the location. I had to guesstimate that the size truck I got would work since Tgere was not one at the facility.

mellisa navarro 
Rating:
5.0

Customer did not leave a comment.

tonny lee 
Rating:
5.0

Customer did not leave a comment.

kristy michelle Flores 
Rating:
5.0

Customer did not leave a comment.

jhoanna ponce 
Rating:
5.0

Customer did not leave a comment.

carlos albidrez 
No reviews have been submitted for this location.

Additional Services at this Location

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