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Kim K
Customer Reviews for D&S Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Kayla CVery friendly ! Always helpful.
Wendi TCheck trailer back in was not pleasant. Website kept clitching. But finally worked on third try.
Cindy BMake sure someone is present and the location is open. Thankfully U-Haul's self-checkout was fairly simple
Jacob HGreat customer service 👏
Alicia GNo improvement needed. The location is adequate for the area served. This is my 2nd time renting from this location and will not hesitate to rent again.
Marie GHad a loud exhaust
Gary HDropped off at night. No one there.
John HEquipment was excellent, just what we needed. When we hooked the trailer up, the trailer lights didn't work. Uhaul guy knew it was a blown fuse in our truck and had a fuse for us to use! Super helpful.
Karen Sstale smell of cigarettes in cab
GREGORY AGreat Experience....Love working with this location. I rent several times a year. Highly Recommend.
JOANNE ENo improvement needed, excellent friendly service!
Carole INo improvements are needed; everything here was top-notch
DIANE ZSaid I went 7 miles over what I was able to drive. Kind of hard to pick up and drop off a truck when they give you little leeway between the 2 cities.
Tonia DVery helpful in getting me hooked up to a trailer.
Robert TNo improvements needed.
Douglas NSteve is the only one I want to rent from whenever I need U-Haul. He knows the equipment and unlike most locations and makes sure it’s road ready. To me, he’s the best.
Jon RVery friendly and smooth purchase.
JOEL DGreat. Place. Helped me move
kimberly mEasy to find.
Tina JIt was good. Nice guy.
Julie WEverything went smoothly and I will definitely come back to this location for future needs.
Tamra AThis was by far my best rental experience. The staff at D & S car wash was helpful and made sure to answer any questions. When I arrived to pick up, the truck was in an easily accessible area close to the office and was warmed up. I was absolutely thrilled to hop into a warm truck especially on a day we had just gotten some snow/ice the night before.
Gretchen BThe online rental was an absolute nightmare , I was on the phone 3-4 different times with U-Haul support for an hour and a half and problem was never solved ., there was a computer problem on your end Fortunately the owner of the business stopped in and resolved the issue on his computer
Daniel SSteve made the process stress free, friendly and most helpful
Christine FEverything was great
Harvey Myou knew I was traveling from Michigan to North Carolina, yet gave me a truck with no cruise control, my right ankle is so sore I can barely walk, this is 2022!! all long haul vehicles should have cruise
Al GVery professional and polite.
Michele VI found everything clean in the truck and in good working condition.
Debra TManagement was knowledgeable and quick. Thanks
Ray BThe equipment I needed was ready and available. The transactions went seamlessly, and my husband and I are very pleased with the ease of renting and returning equipment.
barbra bOwner or whoever was at the desk was very rude and made it clear that we should have finished our pick up outside. He clearly did not like being disturbed.
Chris ATha Truck had dirt all over it. The rental person came out with a broom to sweep it off. I’m more frustrated with the dispatch, they called the day before and said my location was doubled booked and I didn’t have a truck. I would have to drive 1 hour away to pick it up. I told him this was not going to work, I didn’t have a car. Do he got location which was 5miles away. I also told them I lost my credit card and would have to pay with cash. I was told not a problem. So when I came to pay for the truck I was quote an extra $100. I a sad med why the extra charge he told me it was a deposit charge. No one and no where did it say there was a $100 deposit. So I had to use my gas money for the deposit. If I was told about the deposit on Thursday when they called it would not have been a problem I was very frustrated
Mark MSteve was great! Very helpful and friendly.
Jan MThey were very helpful thank you. Will be doing business with them again!
Bradley CGreat experience
Paula SGreat location. Fast and friendly.
ROBYN ENone Steve always does a great job. That is why I go to him first for equipment rental. He needs more inventory because some times he does not have what I need. But anything I’ve used from him is clean and ready to go
Jon RThe place i was told to drop it off was no longer a dealer i called haul they told me it was i dropped it off 2 days early rented on a Monday dropped off Monday i had rented it for 3 days but got done early than thur i get a email from usual telling me to pick the trailer up and take to another location again no one there but looks like a dealer would like credit for the two days I didn’t use the trailer but no way of getting it or proving that I didn’t use it interesting experience
Randal J