Customer Reviews for D&M Service Center
(U-Haul Neighborhood Dealer)

789 reviews

1033 Pat Booker Rd   Universal City, TX 78148

(210) 658-0916

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(210) 658-0916

1033 Pat Booker Rd
Universal City, TX 78148

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Grest service

Wesley Shaw 
Rating:
5.0

Nothing. The service was exemplary.

Jack Minor 
Rating:
3.0

It's quite dark at night

Mark Perales 
Rating:
5.0

this location and reps are amazing! They could train other locations on customer service..

Barbara nelson 
Rating:
5.0

Customer did not leave a comment.

Timothy Talley 
Rating:
3.0

Customer did not leave a comment.

Shasta Daggett 
Rating:
5.0

Easy to find. Right off the street. Well Lighted feels safe and secure.

David Segura 
Rating:
5.0

Customer did not leave a comment.

Veronica ybarra 
Rating:
5.0

Was easy to reserve online. Pick up was quick and easy. They helped hook up and checked all the lights for proper functionality before we left. Should the need arise, would definitely use them again.

Lacy McNeill 
Rating:
5.0

Every thing went as scheduled and fine.

Linda Del Castillo 
Rating:
5.0

Customer did not leave a comment.

Charles Harris 
Rating:
5.0

Nothing. It works well as it is right now.

CEMENTHIA SAMUELS 
Rating:
5.0

Friendly and very helpful. No issues at all!

CEMENTHIA SAMUELS 
Rating:
1.0

Customer did not leave a comment.

richard white 
Rating:
5.0

Staff friendly, helful and professional.

Tracy Sisco 
Rating:
4.0

He had a little trouble logging into the computer system, but other than that was very helpful.

Dale Gross 
Rating:
5.0

Customer did not leave a comment.

Dawson Brumbelow 
Rating:
5.0

Customer did not leave a comment.

Antoine Adams 
Rating:
5.0

No complaints. Location and people were great.

Aaron Self 
Rating:
5.0

Customer did not leave a comment.

Matthew McIntosh 
Rating:
5.0

Customer did not leave a comment.

Thomas Daniels 
Rating:
5.0

Friendly staff and truck was ready at time of pick up.

Thomas Daniels 
Rating:
4.0

Customer did not leave a comment.

Teresa Garcia 
Rating:
5.0

Great customer service!

Adrian Caganap 
Rating:
5.0

Customer did not leave a comment.

Robert Kunkel 
Rating:
3.0

Customer did not leave a comment.

AARON RAMOS 
Rating:
5.0

Customer did not leave a comment.

Tom Dirks 
Rating:
5.0

Customer did not leave a comment.

ann wood 
Rating:
4.0

Customer did not leave a comment.

Vaughn Tate 
Rating:
5.0

Customer did not leave a comment.

Robert McKuskie Jr 
Rating:
5.0

Customer did not leave a comment.

Vaughn Tate 
Rating:
3.0

Using the app was very difficult. I had put in a different location because they were going to be open and was moved to this location because of what equipment was available. The location was not open and the app was difficult to use in the hot bright sun. It took 4 tries before it excepted my picture.

Michelle Overtree 
Rating:
5.0

Customer did not leave a comment.

GRAEME LOBLEY 
Rating:
5.0

Customer did not leave a comment.

Leona Schweninger 
Rating:
4.0

Customer did not leave a comment.

Philemon WegenerJr 
Rating:
5.0

Customer did not leave a comment.

Gerald Jacob 
Rating:
5.0

love the pre check out. Makes it simple to load and go.

jose villarreal 
Rating:
2.0

Vehicle was not clean at all. Gas was not full when I picked up the vehicle. That makes no since at all. Wasted time having to go get gas!! I picked it up at gas station!!

Clark Gilleo 
Rating:
5.0

Customer did not leave a comment.

Marcus Hill 
Rating:
5.0

Customer did not leave a comment.

James Nally 
Rating:
5.0

Make sure it’s clean without trash

Adrian Aguirre 
Rating:
5.0

Customer did not leave a comment.

Robert OConnor 
Rating:
1.0

Customer did not leave a comment.

Ricky Mahendra 
Rating:
5.0

Customer did not leave a comment.

Kaleib Richey 
Rating:
5.0

Customer did not leave a comment.

Amanda Nolin 
Rating:
5.0

1 tire on trailer needs to be changed

Terence Dixon 
Rating:
5.0

Customer did not leave a comment.

Paul Fisher 
Rating:
5.0

All good

ARMANDO VASQUEZ 
Rating:
5.0

Nothing, these were good people to deal with

JOHNNY BAILEY 
Rating:
5.0

Appreciate the accommodations on such short notice

Dennie McMurrey 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Ayala 
Rating:
5.0

Customer did not leave a comment.

Brian Jaeckle 
Rating:
3.0

Make sure when u all assign a drop off some WILL be there to accept it. Was uncomfortable just dropping it off at a business where no one was available to confirm.

Mark Parada 
Rating:
5.0

Customer did not leave a comment.

Terrence Alger 
Rating:
4.0

Two of four tires required inflation. Left rear had forty psi and right rear had ten psi.

Michael Lehman 
Rating:
5.0

Customer did not leave a comment.

Olivia Garza 
Rating:
4.0

Customer did not leave a comment.

Noey Mancina 
Rating:
5.0

Customer did not leave a comment.

JoAnne Sallet 
Rating:
5.0

Customer did not leave a comment.

LaRita Peurifoy 
Rating:
5.0

Customer did not leave a comment.

Angela Lengyel 
Rating:
5.0

Every thing was good and was greeted with kindness when I first called for info. When I picked up truck, mechanic was courteously and polite.

Elisagrace RIEBEILNG 
Rating:
5.0

People were friendly and very efficient. Thanks

Fabian Quintero 
Rating:
2.0

Cluttered with vehicles, looked unkept.

Ruben Rios 
Rating:
5.0

Thank you for everything.

Michael Gainey 
Rating:
5.0

Customer did not leave a comment.

Brandi Schonberg 
Rating:
3.0

Customer did not leave a comment.

Ryan Taylor-byers 
Rating:
5.0

The equipment was clean and ran good but the A/C did not work and it sounded like it had an exhaust leak. This is the first time I have had any problem with the equipment at D&M automotive they are always friendly and treat their customers with respect so I will always go back to them for any car repairs and Uhaul rentals

Donald Richardson 
Rating:
5.0

Customer did not leave a comment.

Rik Burger 
Rating:
3.0

Check the condition of the brakes on the truck. The brakes were squeaking. At one point that began smoking going down a hill due to the condition.

Carlos Rivera 
Rating:
5.0

Customer did not leave a comment.

Brad Marcum 
Rating:
5.0

Customer did not leave a comment.

Craig Seiler 
Rating:
5.0

Great people and very helpful.

Steven Moncibais 
Rating:
5.0

Great customer service. Thanks

Arthur Mancinas 
Rating:
5.0

Customer did not leave a comment.

Christine Bryant 
Rating:
5.0

Customer did not leave a comment.

Brandie Strickland 
Rating:
5.0

Great folks there. Very friendly and helpful. This location is out of the way but I'll continue to go here.

Julian Resendiz 
Rating:
4.0

Customer did not leave a comment.

Michael Lehman 
Rating:
3.0

Send people who are returning equipment to a place that is open and has the room for the return

WILLIAM PETERSON 
Rating:
5.0

Very customer friendly.

Jose Brito 
Rating:
5.0

Customer did not leave a comment.

Fructuoso Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PALOMINO 
Rating:
5.0

Customer did not leave a comment.

CHARLES SINKLIER 
Rating:
3.0

Closed on weekend. On line check in confusing, Shouldn't have cost 136.00 to rent a 19.95 truck to drive 18 miles. Very disappointed in UHaul corporate D&M personnel were ok

CLAUDIA KIEL 
Rating:
5.0

Customer did not leave a comment.

ROBERTO SANCHEZ 
Rating:
5.0

Great customer service by Colby.

DANILO YABUT 
Rating:
5.0

Noe was GREAT!

JOHNSON WARD 
Rating:
4.0

A little slow getting the rental pickup started - unloading oil or something.

Robert Kuenzi 
Rating:
5.0

I wasn't fully aware of charges I was told it was all going to be charged to my card but ended up being paid cash when I was told it would be all charged on my card on record . If possible can the recipe be emailed to me email fernando.galvan74@yhoo.com

FERNANDO GALVAN 
Rating:
5.0

Customer did not leave a comment.

KATHERINE LEE 
Rating:
5.0

Excellent and courteous staff.

ROBERT FREI 
Rating:
5.0

Great customer service

Kimblyn Curry 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WARD 
Rating:
5.0

Friendly, fast and convenient!

DAVID ROBINSON 
Rating:
5.0

Customer did not leave a comment.

PAMELA VENTURA 
Rating:
3.0

Customer did not leave a comment.

Christopher Kopesky 
Rating:
5.0

Customer did not leave a comment.

LARAYE MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

Jimmy Odom 
Rating:
5.0

The team at D&M are friendly, fast and courteous. We will certainly be back to this location. Thank you.

MADISON HARPER 
Rating:
5.0

Easiest pick up ever! However when I returned the truck I could not figure out how to mark as returned.

Linda NELSON 
Rating:
3.0

Good phone contact the day before. Person told me how/where to drop it off on the weekend when they were closed. No issues.

Paul Burger 
No reviews have been submitted for this location.

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