Customer Reviews for Dales Wright Tire & Auto Service
(U-Haul Neighborhood Dealer)

898 reviews

1825 Euclid Ave   Des Moines, IA 50313

(515) 267-9187

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(515) 267-9187

1825 Euclid Ave
Des Moines, IA 50313

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Billy Knapp 
Rating:
3.0

The inside of the cab have not been cleaned the floor was covered in dirt also. The truck itself was clean on the outside

starla ashby 
Rating:
3.0

Drop of with human checkin closed at 3:30. That is way too early.

Timothy Lucas 
Rating:
5.0

Customer did not leave a comment.

Isaac barrios 
Rating:
5.0

Excellent service

Mary Mueller 
Rating:
5.0

It was a great experience they were very helpful and go me on the road in no time at all

Mark Schneider 
Rating:
1.0

No one called me to go over my contract or any specifics so I ended up getting charged for for extra miles that I didn’t even know about

Lakota Pickel-Malone 
Rating:
5.0

Great people and great service

Aws Saeed 
Rating:
5.0

Very friendly staff. Very nice experience.

Tom Talley 
Rating:
5.0

Friendly and helpful

Ed Schmanke 
Rating:
3.0

The only real issue we had in Iowa most uhaul places were in town only. We were from out of state. Trying to get a uhaul to pick up something and go home. Very difficult to get one..

paul Hemann 
Rating:
5.0

Customer did not leave a comment.

Randall Thompson 
Rating:
5.0

Keep up the great equipment thank you

BRIAN SPICER 
Rating:
2.0

First trailer that I hooked up to one of the turn signal didn’t work. Second trailer I took out to the site rollup door did not operate smoothly. Third trailer was a good quality and worked fine. The personnel were polite & helpful, but the equipment needed more attention.

Duane Van Winkle 
Rating:
5.0

Customer did not leave a comment.

Aaron Miller 
Rating:
3.0

Limited parking at store front

Kevin James 
Rating:
4.0

I was kind of just disappointed of a location change at the last minute, but I Tina S, who made the reservation was very respectful great customer service that would keep me coming back

Patricia Garcia 
Rating:
1.0

Did NOT receive requested furniture pads, but was still charged for them Will never use U-haul ever again and will become U-haul's absolute worst negative advertising nightmare until I get the reimbursed funds that were wrongly and illegally taken from my bank account! Calling my attorney right now to see about starting a class action against U-haul for all illegally charged accounts

Tyler Barcus 
Rating:
1.0

This location was more of an auto repair shop than a Uhaul rental place. When I dropped the truck off the rep told me to just leave it and they'd check it in later and send me a receipt via email. When I received the receipt I found out that they charged me $7.50 for gas. I was told at the time of pick up in Moline and on my contract that I needed to return the truck with only 1/4 of a tank of gas and when I returned it the gas gauge indicated that it was slightly more than 1/4 full. I should not have been charged any additional amount for gas and especially since the rep wouldn't even get up out of her chair to check the gas gauge, mileage, truck condition, etc while I was there in person and after all the BS I had to go through at the time of pick up and the fact that I had to take a 10' truck rather than a 15' truck and not be able to move everything that I had originally intended to. This was a bad experience at the start and finish. As a result, Uhaul will no longer be my first choice when it comes to renting a truck or trailer.

Jay Kron 
Rating:
3.0

Customer did not leave a comment.

Lois Leister 
Rating:
5.0

Customer did not leave a comment.

Dale Gatchel 
Rating:
5.0

Very professional and nice.

Stephanie Miller 
Rating:
5.0

This process was so easy and handy! Very nice!

Anna Braun 
Rating:
4.0

Customer did not leave a comment.

Glenn Lewis 
Rating:
5.0

Customer did not leave a comment.

Richard Dolin 
Rating:
5.0

Don’t need to change anything at this location, very stellar

Fred Carter 
Rating:
3.0

I was not able to get the truck inspected to make certain there were no issues wheb I dropped it off. It was the next day, today, before I got the results of their inspection. Personnel said they had to disinfect the trucki before they could check it out.

Steve Borchers 
Rating:
5.0

Customer did not leave a comment.

Kailyn Hochstein 
Rating:
5.0

Great service at Dales!

William Stone 
Rating:
2.0

Was given the wrong keys in the lock box to a smaller truck and the work I had planned was not done as I had large items to move. The truck was on empty and was obviously not ready to rent. I guess I will have to use Penske next month.

David Cox 
Rating:
3.0

Customer did not leave a comment.

Tim Drilling 
Rating:
4.0

Customer did not leave a comment.

Marvin Nuehring 
Rating:
5.0

Customer did not leave a comment.

Patricia Spahr 
Rating:
5.0

Customer did not leave a comment.

Curt Thompson 
Rating:
5.0

Customer did not leave a comment.

Wayne Larson 
Rating:
5.0

Customer did not leave a comment.

Adam Hardie 
Rating:
5.0

Customer did not leave a comment.

Layton Elscott 
Rating:
5.0

Super easy pick up and drop off for a first time renter!

Katelyn Janes 
Rating:
5.0

Customer did not leave a comment.

Ruth Baldizon 
Rating:
5.0

I’m pleased and thanks

Charles Crawley 
Rating:
5.0

Customer did not leave a comment.

JUSTIN TWINING 
Rating:
5.0

Customer did not leave a comment.

Devin Wilkin 
Rating:
5.0

Customer did not leave a comment.

Andrea McKern 
Rating:
2.0

Customer did not leave a comment.

Abhay Jain 
Rating:
3.0

The Uhaul on Douglas Employees were accommodating but understaffed, truck was old & beat up, the reservation we made was not recorded for the right day. The Uhaul on Euclid was better staffed & friendlier.

bob krajcir 
Rating:
5.0

Customer did not leave a comment.

Haitham Abdul al 
Rating:
3.0

Customer did not leave a comment.

JeanPierre Namink 
Rating:
5.0

Customer did not leave a comment.

Heather Parrot 
Rating:
5.0

The email receipt needs an address of where u rented from...or give people a business card. Hard a time finding the place again .

ANNAMAE WILLIAMS 
Rating:
5.0

Extremely helpful. Went out of there way to accept the truck rental and customer service outstanding.

Kodi or KEVIN BURDICK 
Rating:
5.0

Employees were courteous and professional and provided additional help. They made sure the tires on our towing vehicle were inflated properly and offered towing suggestions.

Thomas McKay 
Rating:
4.0

Customer did not leave a comment.

Parmiss Sazgar 
Rating:
1.0

No key in the lock box..1/4tank of gas

Nelson Dougherty 
Rating:
5.0

Great experience renting a vehicle trailer from Dale's. Super nice staff. Would definitely use this location again in the future.

Rene Owczarski 
Rating:
4.0

Customer did not leave a comment.

Rick Cranor 
Rating:
5.0

The employees were over the top wonderful, friendly and helpful! The equipment was old and straps were not safe. During our 4 hour trip, we had to stop every 60 minutes to tighten them. We checked them after 45 minutes and the left side was completely lose. Very disappointed with the equipment.

Berinthia Desrosiers 
Rating:
5.0

Customer did not leave a comment.

NANCY WRIGHT 
Rating:
5.0

Double check orders to make sure equipment ordered is in the vehicle.

Odessa Montgomery 
Rating:
5.0

Nothing cause everything is good

John Jay 
Rating:
5.0

The employees at this U-Haul was very Nice and Very informative & Helpful they really made me feel Good as a 1st time customer I will recommend this U-Haul to Everyone I Know Thanks So Much Guys & Gals Thanks Again Mss ANNA

CHRISTOPHER ROBINSON 
Rating:
4.0

Customer did not leave a comment.

RICHARD SHIPLEY 
Rating:
3.0

Customer did not leave a comment.

diane blair 
Rating:
5.0

Customer did not leave a comment.

Vickie Miklus 
Rating:
5.0

Customer did not leave a comment.

Mary Maher 
Rating:
5.0

They were very helpful and courteous.

Brooke Pereira 
Rating:
5.0

Customer did not leave a comment.

ANGIE ROBINSON 
Rating:
3.0

I was charged $78.00 for returning the truck to a different location when I wasn't informed of this possible charge. U-Haul just charged me without talking to me or anything.

Randall Potts 
Rating:
5.0

Customer did not leave a comment.

bryan parks 
Rating:
3.0

The online check in and out was frustrating, with errors and an endless loop.

Mathew Stagner 
Rating:
5.0

Customer did not leave a comment.

VANTHANA LOVAN 
Rating:
5.0

There was an issue w the uhaul app and checking in my equipment. I called customer service for 3 hours and could not get through. The owner tried as well and my equipment had to be checked on Monday.

YASHMINE BOSTON 
Rating:
3.0

Show a picture of where the number is on the truck.

William Trotter Jr 
Rating:
5.0

Customer did not leave a comment.

LASHEYA WOOLERY 
Rating:
5.0

They have done a fantastic job meeting our needs as we move out of state. Always friendly and helpful.

Richard Zuerner 
Rating:
5.0

I can’t think of anything needing improvement. Everything was set exactly as requested. Equipment was clean, tank full of gas. Pick up was easy and done efficiently!

RICHARD ZUERNER 
Rating:
5.0

Customer did not leave a comment.

Carl Linder 
Rating:
5.0

Hooked up and unhooked the trailer. Very professional and friendly. Had a bad experience at the douglas location. This place reinstated my trust and use of future uhaul rentals.

JAMES OLSON 
Rating:
5.0

Customer did not leave a comment.

Justin Carlson 
Rating:
5.0

Very professional and a very smooth process

BRAD KUNZ 
Rating:
5.0

Very helpful and courteous staff.

Kirk Haworth 
Rating:
5.0

i did not like being called by other u haul locations to get a truck from them very very wrong

GREGG MOYER 
Rating:
5.0

Customer did not leave a comment.

Brandon Kettler 
Rating:
5.0

The service was great and the truck performed well but there was a stale smell in the cab of the truck. I could not find any source of the smell. The truck was fine for hauling our items and worked just fine otherwise.

Gregory Kepner 
Rating:
5.0

Customer did not leave a comment.

Lindsay Wilson 
Rating:
5.0

Super nice guys. In and out quick. No problems at all.

Darin Riney 
Rating:
5.0

Maybe.... Offering a free lunch? Cuz thatd be great with my experience. Flawless

BRENDA TROGDON 
Rating:
4.0

Very smooth drop off

Gregory Jenks 
Rating:
5.0

Dale & all staff deserve the Gold Star, great people, great setup and location, pleasure to do business with.

MICHAEL MORAN 
Rating:
1.0

Customer service was very rude Nd racist

MY CHELLE WINFREY 
Rating:
5.0

My afternoon started at Uhaul on SE 14th, I will NOT rent or go to that location Again. The customer service is less than adequate there and neither of the gals behind the counter gave two hoots if I was there to spend money or not. One appeared to be strung out. Dale Wright Tire and Auto TOP NOTCH!! These folks were friendly, and had me out the door with what I needed in minuets! I will go to them for ALL my Uhaul needs even though I live on the South Side.

HOWARD LORENZ 
Rating:
3.0

I need the truck because of an unforeseen problem. When I received my receipt by email it showed 2 transactions but my bank showed 3. Tried to call but no answer. Went to the store but already closed. That was almost 40 bucks that I was going to use this weekend with my family. Will never recommend U-Haul

Chris Carson 
Rating:
4.0

Customer did not leave a comment.

ROBERT DORNATH 
Rating:
5.0

Customer did not leave a comment.

Neal Meyer 
Rating:
4.0

Customer did not leave a comment.

ALAN WEDEMEYER 
Rating:
1.0

The customer service I received was very poor indeed because of such experienced will not refer anyone . The the and the guy who work at particular location threw my shirt in the trash that we left in the uhaul. I forgot about it and return retrieve my property it found in the dumpster . At first when I approached the lady half an hour after I dropped the truck me that she didn't get or find my item. Uhaul services should include at a lost and find item for a day because ppl forget about things but trash it immediately one come across these item that are behind in your property

NATHAN BOHN 
Rating:
4.0

The mirror on the passenger side was cracked. which made it hard to see traffic behind me.

Jacob Swenson 
Rating:
3.0

Customer did not leave a comment.

MICHAEL NOBLE 
Rating:
3.0

Customer did not leave a comment.

Martha Knox 
Rating:
3.0

Customer did not leave a comment.

Robert havens 
Rating:
5.0

N//A

WILLIE TEMPLE 
No reviews have been submitted for this location.

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