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Ryan H
Customer Reviews for Cy Fair Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Crystal, Brandon, & DJ were extremely service oriented and were very helpful every time I needed them. Jeremiah even showed up at 11:00 at night when my movers were running late to move my furniture in the Storage. I felt the facility was always watching or monitoring my furniture.
LARRY T | Overall ExperienceCy-Fair Storage has the best customer service I have ever seen.I have been renting storage units for years. The property is extremely clean, especially the climate controlled buildings. Security is obviously a priority for this facility. They walk the entire property a few times a day and have associates outside as well as inside the office the larger part of the day. The office manager has gone above and beyond to make sure all customers are well informed about this facility and the benefits offered that do not exist in other locations. Keep up the great work!
Rene R | Overall ExperienceThe team here was really nice and helpful throughout the whole process of getting a unit. I’m really happy with the service and will recommend this place to friends.
harman a | Overall ExperienceWell run by friendly and "ofter present" staff. More personal touch than one expects.
Mike D | Overall ExperienceGreat place to store your stuff!!
MARK C | Overall ExperienceGreat place to have your storage unit if you want the rates raised all the time. Also, please do not let employees tell customers they will give them a lower rate and then not honor. I was able to find a brand new unit next to my house for 51.00 cheaper and it’s larger
Kenneth P | Overall ExperienceCyfair Storage was very easy to work with. The staff were helpful. The manager Crystal was outstanding. She took the time to change my reservation to a larger unit even though it was after closing. I was very thankful because I had a truck full of furniture. Thank you so much for being so accommodating and friendly.
Ivory L | ReservationThe front desk lady very nice
stella i | Overall ExperienceHad 2 units and a parking space here for years until we recently moved and had to relocate closer to our new property. Crystal and the guys are amazing here. So easy to work with and the place always looks clean and safe. Highly recommend.
Amy d | Overall ExperienceThank you! Everyone was very easy to work with. We got two units, easy to access getting in and out, loading and unloading. Office staff was always nice and able to answer questions when we had them.
Jamie W | Overall ExperienceEase of reservation and ease of access to store and pick up! Great communication too!! Everything went smoothly!
Kim B | Overall Experiencethe office manager she was very good
Steven J | Overall ExperienceGreat people! great place!
thomas h | Overall ExperienceGreat facilities and close to my business!
Kevin P | Overall ExperienceTHE BEST!!!
no n | Overall ExperienceHated to leave but price increases were too much for my small business to continue to absorb.
Brenda N | Overall ExperienceReally appreciated the professionalism of this storage facility. For 10 bucks extra you can get 24/7 access to your unit. Office is open 7 days a week and they always answer the phone. The facilities were safe, kept clean, lighting inside unit was sufficient. Moving out was easy breezy as well. So much enjoyed keeping our stuff here during a stressful move. Thank you!
kylena p | Overall ExperienceStaff was very helpful and friendly Crystal McCombs was so sweet if I have to pack up and move again this will be the place I’ll store all my things!!
katerria w | Overall ExperienceThe unit was good, secure, and clean. My only complaint is that after the first 7 months they raised my rate by $30 or $40ish a month (something like a 40-60% Increase, I don't remember the original rate) and I was on a year lease. Now, the lease allowed for it, and it may very-well have been influenced by my tardy payments on a few months, but I wasn't given a reason that I recall. Either way, be aware that happened to me and could happen to you. But other than that, facilities were good and a convenient location, if not a little tight to get into, and comparably priced to other units in the area.
James M | Overall ExperienceIt was a true blessing doing business with Cy-fair Storage. The consideration of the staff during my financially difficulties was above and beyond reasonable expectations. I would recommend them to anyone.
Charles R | Overall ExperienceCristal was a superstar customer representative. She made this very painful experience a pleasant one.
BARBARA B | Overall ExperienceThe storage was amazing! Great service and the people are always friendly and very accommodating! Highly Recommend this place.
Kristin D | Overall ExperienceBest uhaul location, great staff, always willing to help. Easy to work with.
Eric H | Overall ExperienceCy-fair storage was everything that I was searching for and more. The manager was so helpful and the facility was very nice and clean
JANIECE C | Overall ExperienceThe staff was always friendly and polite.
charles l | Overall ExperienceService was great/ prices were great! No complaints
Velarice W | Overall ExperienceWe rented a 10 x 15 climate-controlled space for my daughters' college apartment furnishings after graduating. The unit worked perfectly for us. The units are well maintained and secure.
CYNTHIA M | Overall ExperienceI had a great experience with your buisness, and your people are very profesional and friendly! Thank you for your buisness.
CARLOS F | Overall ExperienceThank you for providing me with a place to store my equipment.
Kenneth M | Overall ExperienceI moved out as my home purchase fell through they couldn't pass the credit check. So lesson learned. If I need storage services I will be back. It was close to home and was the best priced place around here. They did raise their rates at the 1st of this year, so I will have to do my do diligence to make sure I get the best deal in the area. I'm not going to look all over Houston but in my general area. I also bought all my boxes and tap and moving stuff from them.
David L | Overall ExperienceCrystal, the manager was always so kind and helpful. She is the best!
CINDY C | Overall ExperienceHad not issues with this location throughout our contact
doris h | Overall ExperienceKrystal is awesome! They are so accommodating!
Marie c | Overall ExperienceCy-Fair Storage is clean, organized, and well-secured.
jamie h | Overall ExperienceVery good... Thank you
Adam R | Overall ExperienceGreat staff , friendly and helpful.
Tom C | Overall ExperienceVery satisfied
Sabahudin B | Overall ExperienceGreat service and nice location
DWIGHT C | Overall ExperienceGreat service, clean facility. I have rented from hear atleast 5 times and highly recommend them!
Terry T | Overall ExperienceI have been a custome of Cy-Fair Storage both fpr work and personal use for over 9 years now. The staff and ownership have been npothing but top notch and from a customer service perspective and have assisted me with renting U-Haul trucks on multiple occasions. They are quick to assist and accomodate any special requests or answer any of my questions. In 4+ years of receiveing packages for my business storage, I have not had a single issue/problem getting the things I need delivered inside my unit (that is a big complaint from many of my colleagues that do not live in the Cypress area. There is a reason they were voted best in the Cypress area.
Michael A | Overall ExperienceGreat place. Clean and staff are helpful.
Tony C | Overall ExperienceGreat facility and location. Staff is knowledgeable, friendly and accessible. We will definitely use for our storage needs in the future!!
Ann D | Overall ExperienceThe customer service is outstanding from the front desk and also the gentlemen responsible for the U-Haul rentals. Price is a bit elevated and the Barker Cypress location is a bit cumbersome to maneuver around but I would highly recommend Cy-Fair Storage to others. Facility is always clean and operational.
Steven M | Overall ExperienceI highly recommend CY-FAIR storage to anyone that is in need of storage and wants to feel like their items are safe and secure. everyone is extremely helpful and friendly and makes you feel like family.
Valerie P | Overall ExperienceStaff is rude and disrespectful. They need training in customer service.
Thomas H | Overall ExperienceAll around great!
MARI-GUIA L | Overall ExperienceThe friendliest and professional staff not to mention an impeccably clean and protected facility makes this a must for RV storage.
Frederick G | Overall ExperienceEverything was fantastic
Rhett B | Overall ExperienceI'm disappointed with the service provided and how they manage to not communicate with the customer in regards to the regulations of the company as well they need more staff to better serve customers.
Diana G | Overall ExperienceAlways a great experience
kyle c | Overall ExperienceMy 2020 RV WAS STOLEN IN YOUR FACILITY ALSO OTHER VEHICLES WERE STOLEN ALSO. Not a secure site. Also our storage container was broken into. Bad security. The people that stole our cougar 2020 RV have a rental site there also, and you continue to let them rent there. Also the same people stole a car two weeks later, so this is a bad site to rent from.many complaints but nothing done about it. You should be liable for our loss. Thomas Mandarino
THOMAS M | Overall ExperienceCrystal was awesome!
Nicole R | Overall ExperienceMy only issue it a 10 day notice, if I don't give a 10 day notice then I have to pay next months rent. So if I pay next months rent you should be able to rent that space until the end of the month. I think that's called double dipping, you are collecting rent on the same space from two different people.
Stanley K | Overall ExperienceExcellent place!
Emily S | Overall ExperienceGave a 5 star rating on Google.
PATRICK T | Overall Experience.
Joshua W | ReservationVery professional and personable. The office is clean and up to date. No wait time. Paperwork is done swiftly. Crystal is the best. Very efficient. Would definitely do more business with them.
Melvin M | ReservationJohnathan was very helpful
Keisha S | ReservationGood facility
Juan V | ReservationGood eveything; really think they went overboard when we vacated the unit and they called the next day and inquired as to if anything was wrong. They had noticed our unit was unlocked and empty.
Larry G | Overall ExperienceThe staff was professional,helpful,and friendly.The storage, restroom,and grounds were well maintained.The facility is secure with good lighting for night vision.Thank You,M.Credit
marion c | Overall ExperienceGreat Friendly Staff. Very secure
Joseph E | Overall ExperienceI did not move in or sign any leases ...disapointing
Erica S | ReservationRead your contract fully.
RODNEY B | Overall ExperienceVery Friendly!
NORTHER G | Overall ExperienceGreat Facility
SCHAWANDA T | Overall ExperienceGreat storage place and service!
Cara B | Overall ExperienceWhat started out to be 6 month, when they first opened to, I lost count of years...the only issues I ever had was water one from harvey (lower case intended) and one from roof leak get water ins.
EMORY D | Overall ExperienceAwesome experience.
MATTHEW M | Overall ExperienceThis is the finest storage facility we have ever used! The staff goes over & above to help you! Will definitely recommend to my friends & family!!!
PEGGY C | Overall ExperienceThe reason we moved to another storage facility was to secure a unit above ground level. We lost two-thirds of our possessions in the Hurricane Harvey flood.
STUART R | Overall ExperienceWe used Cy Fair Storage for 10 months in between moves. Staff is very friendly & helpful. The unit was very clean & safe. I would recommend Cy Fair Storage!
DEBORAH H | Overall ExperienceThanks Crystal!
DENEKA C | Overall ExperienceThe service was fine. The space that would have been best for me was already occupied. I ended up finding a facility with larger spacing and closer to my home.
Privacy R | First ImpressionsAmazing facilities, staff went above and beyond. So proud to support fellow veterans. Simply superb!
Privacy R | First ImpressionsNever moved in
Privacy R | First ImpressionsWe had to cancel unfortunately because the faculty was closed due to the flood. Will check in with them the next time
Privacy R | First ImpressionsStaff was very professional and helpful. Facility is clean and in a great location.
Privacy R | First ImpressionsFriendly staff, clean facility. Took care of me right away.
Privacy R | First ImpressionsThe staff and everyone I talked to on the phone and in person were very helpful, friendly and knowledgeable of my needs.
Privacy R | First ImpressionsUnit was ready and clean. Employees were extremely helpful.
Privacy R | First ImpressionsThe young man who helped us was wonderful. He was extremely knowledgeable and helpful. The unit was clean and easily accessible.
Privacy R | First ImpressionsThis is a company that truly cares about their customers. On my move-in day they were willing to stay open late for me to get checked in. When I arrived I was greeted with friendly and happy faces.
Privacy R | First ImpressionsI just moved in yesterday and the facility seems nice. Of course I have only been in there one day. The staff was friendly and Deb was nice enough to lend me their dolly to get moved in.
Privacy R | First ImpressionsClean facility, good customer service.
Privacy R | First ImpressionsThe facility is very clean and customer service is wonderful! I would recommend Cy-Fair Storage to my family and friends!
Privacy R | First ImpressionsEverything went well.
Privacy R | First ImpressionsI really appreciate how willing this company was to help me out. As a college student, it is enjoyable to relish in good service that is affordable. I really appreciate everyone at Cy-Fair Storage!
Privacy R | First ImpressionsI see why Landon is the manager. He is friendly and works with his customers.
Privacy R | First ImpressionsCoby and John were great with assisting me with my storage. The facility is nice and very clean.
Privacy R | First ImpressionsNice facility and polite staff, however, did not have what I reserved.
Privacy R | First ImpressionsThe office was clean and smelled great the storage unit was clean as well. I really like the coded access needed to get in and out of the gate.
Privacy R | First ImpressionsVery nice and easy. Got in and out. Little bit of paperwork took no time at all.
Privacy R | First ImpressionsI didn`t use this facility because they would not take our free month coupon from uHaul. I think it`s annoying I have to take a survey to have my money refunded.
Privacy R | First ImpressionsFacility was very clean, and the staff was helpful.
Privacy R | First ImpressionsI was unable to move into a storage facility due to hours of operations.
Privacy R | First ImpressionsLandon was awesome and very courteous. He also help reserve a truck for the very next day
CARL F | First ImpressionsWe`ve had a very smooth experience with Cy-Fair Storage so far. Very friendly and helpful staff and a fantastic space. Thanks so much!
Privacy R | First ImpressionsI did utilize the storage, they didn`t have the size I needed.
Privacy R | First ImpressionsWhile not yet moved in they have been very friendly and helpful.
Privacy R | First Impressionseasy access
Privacy R | First ImpressionsCouldn`t have been a smoother experience. Very pleased
Privacy R | First ImpressionsManuel was very pleasant and quickly completed the reservation process. The facility is clean and secure.
Privacy R | First ImpressionsStaff was great. Help with everything I needed. No problems smooth check in.
Privacy R | First ImpressionsI did not need the service
Privacy R | First Impressions