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sandra R.
Customer Reviews for Crystal Clean
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The entire experience was so easy and streamlined. The staff are very good at their jobs at this location. Very professional.
Carlos B.Very friendly staff at the drop off location.
jose R.Very clean and nice place I will recommend to friends
elizabeth o. | Overall ExperienceThe folks working there were great! This is the second time i've been there to rent a truck in the last 6 months and both times it was a great experience.
thomas G.Love this location! Onyx was very helpful! :)
melanie S.Excellent service would recommend this location to anyone
Javier L.Good customer service
Christopher M.Perfect
James J.Melody was great .. She had me in and out great service
Vanessa A.They were open on Sunday Ty
ISAAC J.Everything was good. You also have excellent customer service.
Irene G.Best U-Haul experience I have ever had.
TRISTEN F.Great job. Easy check out.
Marico S.This location is wonderful! Always a great staff and helpful!!
Andrew K.The truck had MAJOR engine problems that resulted in EXTREAM jolts to the entire vehicle. These jolts resulted in shifts in the load multiple times over, and has caused thousands in damage to my furniture. I WILL Be in contact with you about a refund and repayment for my damages.
Richard W.The staff was great and extremely helpful in our moving process to Texas from Ohio! Top notch staff.
Gregg G. | Overall ExperienceSmooth move. We used a team from UHaul Help that were awesome So thankful to be home at UHaul.
Patsy j P. | ReservationKeep up the good work
ALFRED G.The "employee" demanded to know WHERE the truck was going to be unloaded even though it is none of your goddam business and he became visibly irritated when I explained he did not need to know. Where the HELL do you morons get off demanding to know where I am storing my items or delivering my payload. I pay you disgusting invasive nosy morons for trucks and car carrier not to report my whereabouts to anyone who gives you a dime. Never again will I rent from your company.
john G.All right.
Julio G.The truck broken down with in just a few miles of driving it.
Latoya J.Melanie was extremely helpful as the staff at Crystal Clean always is and the location was clean and well stocked on moving materials even though I didn't need any for this trip. Pick up process was incredibly easy and I was able to upload my DL in advance.
JOHN R.Great experience. My truck was ready when I arrived, the attendant was friendly and I was in and out quickly. Return was super easy and was charged correctly. Would use this location again.
Henry M.Have all your representatives be similar to the lady that helped me. She was super knowledgeable, helpful and polite. She saved me a lot of trouble with her tips on how to haul my car on the trailer.
Richard M.Super friendly guy, excellent customer service
Faviola V.Our uhaul experience was absolutely perfect! We had never rented before and for the first time I couldn't be more thankful for such great service! I will definitely be returning and recommending to family and others in the area!
Tiffany V.Awesome service
omar K.Office location great customer service. However phone customer was the worse. Share24/7 bad experience. Reservation issues on app. Got hung up 2xs
SANDRA E.Staff was helpful and polite. Made a reservation about a week in advance and was able to pickup my rental on time with no issues.
Brent B.Very helpful. Good experience.
Renda M.The attendant greeted me upon arrival and assisted me with turning in the vehicle. He allowed me to park the vehicle in an easy parking location and advised he would finish prepping the vehicle and move it to its final parking spot. Good, kind service throughout.
Kenneth C.Great service , I'm really happy I can recommend to anyone, I used to use the location on 151 and 410 but the service is terrible depressing I can't recommend that location .
Raymond F.Checkout was confusing on location of where pictures were to be taken. Mot till after i started taken pictures on the third one I realized where to take some. One was wrong. I thought it was the driver's inside but it was the side. i was not able to go back and correct it. I thought i would be able to edit it after i finished, but it automatically checked me out on the last one, so I took one myself for my records.
lucy L.Truck cab was filled with dirt. Bed liner had lots of mud caked on it. I went exactly five miles and the guy at turn in made a big fuss about the gas. I used maybe 1/32nd of a gallon, get over it. I'm not wasting my time to put in $.75 of gas.
Austin H.Great experience. Great staff!
Eric W.Not applicable
Brian B.Can't really think of anything for this location. My go to location was the US 90 & Loop 410 location but the customer service on three consecutive visits was down right horrible. Day and night difference.
celistino R.There were numerous issues with this rental. I have been renting from U-Haul for the past 30 years, and have never had such a bad experience. The vehicle itself was dirty, it was damaged in so many locations. I couldn't tell if there were stickers on all of the areas. The vehicle itself stalled over and over again to include on the highway while traveling to my location. At about 55 miles an hour the steering wheel would shake violently from left to right, and it was hard to control the vehicle itself, I had to drive 45 miles an hour on the access road after I loaded the vehicle. When I arrived at the location to drop the vehicle off, the young lady behind the desk was informed of the issues, and she stated all of the vehicles that they have are old. She didn't have or say anyone would contact me, she didn't say she would assist me in anyway, or compensate me for the additional two hours it took for me to deliver my household gear. Someone needs to look into that vehicle, as well as the rental location. I am free for someone to contact me if they would like it to discuss it further, I feel as though I should be reimbursed a good portion of the rental fees.
Matthew B.I love the service of this location, onyx is always very helpful, Melanie is great as well. Kind of makes me feel like I'm at home.
THOMAS J.Thank you!
Eric W.The girl real nice service
RAMIRO V.The pickup location was great and convenient. My issue is with the reservation. I ordered a dolly with my truck and the location doesn't have any. They were able to direct me to where to a uhaul location where I could pick one up but it was a bit out of my way and caused my day to be delayed.
Ruby B.Average service
Erick G.The one thing I would recommend is regarding communication about trailer availability. At first, I was told I would receive a call since my trailer wasn't available for the full time I needed it. But, I wasn't called until the day before my reservation. It turns out that this was just a precaution to on U-Haul's side to ensure I would keep my reservation. But, it left me concerned that it might not be available until the day before. In the future, please help customers to better understand how this works. Anyway, that was a minor issue. And my overall experience was still fantastic.
Johnathan C.So, to start off, finding this location was very frustrating for me. If you don't know the area (which I do not know very well, as I just moved here from across town) the drop off driveway is very easy to miss. Driving in a big uhaul truck, it's a little anxiety inducing to have to turn around on Marbach road. This was my first time driving a uhaul truck, so I was probably more anxious than any seasoned mover. HOWEVER. Once you find the right driveway and get in, the staff are very helpful! I was in and out in seconds. They inspect the truck right there, and let you go on your way. I even dropped all of my new apartment move-in documents and the gentleman picked them up for me. I think there needs to be a bigger or brighter sign on the street leading to the equipment drop-off driveway. Other than that, the people at this location made the stressful situation much better.
Amanda L.Everyone was so helpful. The person that helped me get the Uhaul was friendly. We took out the protection just in case and due to construction, we did pop a tire. They came and fixed it so quick and we were able to continue and get everything done. 10/10 would recommend them! 👌
Kayla M.Wonderful storage facility great staff and customer service Will recommend to friends/ family
Rachell F. | Overall ExperienceGreat service!
joseph A.I got an email saying to return the truck at by 5pm. Got there bat 4:55pm and got charged for a late return. Staff was nice but not helpful/understanding. I understand that U-Haul only gives you the rental for 3 days for a move within a state, it would've been fine in any other state that you can cross in 2-3hrs but I live in Texas and moving 7hrs away. I think U-Haul should add extra days depending on the milage needed and since to cross the whole state of Texas can take up to 24Hrs.
Jose C.No improvement, everything was great 👍.
Mary C.Was nothing informed about pickup location I took Uber twice ,! They didn't have dolly to rent out % I asked if I could drop off at different location was no because the truck belongs there , was charged way different then quite givin online I always rented from haul I don't think I'll go back paid almost 200 way too much
Debra R.Everything was great, I can't think of anything .
arnett S.Thanks for a clean and safe stay, much appreciated !
Emily R. | Overall ExperienceI was very satisfied on how well secured this place is very clean storage facility well maintained and staff is really friendly and helpful i definitely will recommend to friends and family and will definitely use their facility again in the future i highly recommend to others looking for a storage place I’m sure you’ll be satisfied and happy you chose this place.
Daniel C. | Overall ExperienceThis is a place that's outstanding with customer service and the facility is extremely clean!!!
Sheila H. | Overall ExperienceI almost wish I still needed the storage unit. The staff were super professional and nice and made it a very good experience. I would definitely use again if needed!
reggie j. | Overall ExperienceVery happy with this location if need be I will be back.
evangelina p. | Overall ExperienceThank you for your service everything went well I will let my friends and family know happy holidays score number 10
Maria B. | Overall ExperienceStaff was always very friendly. Storage units were safely secured and maintained.
veronica g. | Overall ExperienceGreat location, great service, 5 stars
JEREMY S. | Overall ExperienceThis location is easily accessible, clean and secure. Staff has always been very friendly professional. We had our items here for several years and never had any issues with pests, water, etc. I highly recommend Crystal Clean storage on Marbach!
PHILIP L. | Overall ExperienceThe gentleman that worked there was very helpful and represented your company in a very positive light.
Sergio U. | Overall ExperienceMy Experiences with anything along Marbach Road tend to be sour in taste, but Crystal Clean Self-Storage was like drinking an amazing Tequila from my cupboard. The entire time I spent with them as a storage facility was amazing. If anything was ever wrong with my unit or payment they were quick to contact me to rectify the situation and provide an amazing experience while doing so. They never unnecessarily bothered me like some places are known to do. I set up the auto payment and it was like having a Netflix or Amazon prime subscription I never had to worry about it. The day finally came where I no longer needed the storage and wanted to give someone else an awesome chance at using this facility and they were easy to work with in the move out process as well. If I ever need another storage unit Crystal Clean will be at the top of my list.
CHRISTOPHER M. | Overall ExperienceGreat staff!!! They treated me like family!!!!
DeUndra C. | Overall ExperienceNot one problem in my 6 years of my belongings being stored here.Super nice staff with FAB Getter-Done attitude.Would recommend to all!!Thank you and GOD BLESS.
GARY W. | Overall ExperienceNever had an issue while my property was stored there.
Michael K. | Overall ExperienceClean, friendly, professional
Privacy R. | First ImpressionsVery clean, secure facility with professional staff
Privacy R. | First ImpressionsThe facility was clean and the manager went out of his way to accommodate me for the holiday.
Privacy R. | First ImpressionsService was prompt and courteous. Facilities were clean and appear secure. I am pleased with my experience with them.
Privacy R. | First ImpressionsImmaculate units! Very nice people to deal with. I would use them again and highly recommend this facility!
Privacy R. | First ImpressionsVery helpful, very clean, secure. Feel good about leaving my belongings there.
Privacy R. | First Impressionsthe facility was clean and well maintained. service was prompt and during our time at the facility he kept checking in to see if we were doing well. i would reccommend this site to others.
Privacy R. | First Impressions