Customer Reviews for Crossroads Convenience
(U-Haul Neighborhood Dealer)

464 reviews

1808 W Broadway St   West Plains, MO 65775
(Hwy 63 & Broadway)

(417) 255-0266

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm

Services at this Location:

Contact Us

(417) 255-0266

1808 W Broadway St
West Plains, MO 65775
(Hwy 63 & Broadway)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gala Stout 
Rating:
5.0

Customer did not leave a comment.

Christina Keepes 
Rating:
4.0

Customer did not leave a comment.

Donald Allmon 
Rating:
5.0

put cruise control & power windows & locks in your trucks. Moving is hard enough without adding crap to it.

Natasha Watts 
Rating:
5.0

I have used this U-Haul facility a few times. It has always been quick and very convenient. Staff very helpful and friendly.

Anthony Campa 
Rating:
5.0

Customer did not leave a comment.

Kenneth Reynolds 
Rating:
2.0

Not being dumb and slow

Sebastian Rogers 
Rating:
4.0

Customer did not leave a comment.

DAVID ZIMMER 
Rating:
5.0

Customer did not leave a comment.

Darin Slawson 
Rating:
5.0

Customer did not leave a comment.

Martin Elmore 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SHANNON 
Rating:
5.0

Very helpful to make sure I could return the U-Haul there. Great customer service

Brenda Poole 
Rating:
3.0

Customer did not leave a comment.

David Groves 
Rating:
4.0

Customer did not leave a comment.

Kendal Hardwick 
Rating:
5.0

Customer did not leave a comment.

Douglas Hundley 
Rating:
5.0

A+ Manager. He goes out of his way to help people. This man deserves a bonus! Thanks a million!

Sheryl Payne 
Rating:
5.0

Customer did not leave a comment.

Von Martin 
Rating:
5.0

Everything went well!

Darin Slawson 
Rating:
4.0

Nothing. Everything was great!

John Lietz 
Rating:
4.0

Easy dropoff! No problems.

Larry Williams 
Rating:
5.0

Very helpful, and accommodating.

david ketcher 
Rating:
5.0

Customer did not leave a comment.

Nancy Fischer 
Rating:
5.0

Customer did not leave a comment.

kATHY BARNETT 
Rating:
5.0

Customer did not leave a comment.

David Krenk 
Rating:
5.0

Have a clean truck inside the cab. The truck I picked up was dirty inside, tried mud was on the floor board on the drivers side. My shoes got very dirty. Also make sure the truck runs smoothly. That truck had trouble going forward and up a slight incline. It coughed and chugged all the time. I know I shook off a few pounds driving that truck. I had no problems towing the car trailer with my car on it.

Leslie Ives 
Rating:
5.0

Great experience, staff was very helpful, and was surprisingly inexpensive!

Anthony Taylor 
Rating:
3.0

I had to get a hotel room and spend the night due to this location closing at 3:00 pm I did not recieve the instructions to return early until the next morning. So when I went to return it they informed me I had to wait until 9:00 am. Which was a 2 hour wait they never told me I could do it on line. Then I got the email of early return. So I did it that way. But the draw back was trying to get the pictures to down load. So I had to call the main office in Springfield the rep was excellent and talked me through it. So all well that ends well.

david ketcher 
Rating:
3.0

Have personnel on site at the drop off location. When the truck was dropped off, the driver was told to park it in an empty lot next door and use the key drop off slot. This does not allow the user to indicate the time of drop off.

Frances King 
Rating:
5.0

Customer did not leave a comment.

Eva Brixey 
Rating:
4.0

Customer did not leave a comment.

Janet Harrison 
Rating:
5.0

Customer did not leave a comment.

Christina Collins 
Rating:
1.0

Do your job

Dennis Bottoms 
Rating:
4.0

Customer did not leave a comment.

Brandon Ingram 
Rating:
3.0

Need to stay open longer pass 3 pm

Johnny Birdsong 
Rating:
4.0

Customer did not leave a comment.

Brandon Bacus 
Rating:
5.0

Customer did not leave a comment.

Evert Evertsen 
Rating:
5.0

Very accomodating.

Evert Evertsen 
Rating:
5.0

Customer did not leave a comment.

Shane Comer 
Rating:
4.0

Customer did not leave a comment.

Aaron Galiher 
Rating:
4.0

Stan was extremely helpful, and I like the convenience of the place being close to town. I felt like the dropoff lot was a little tight, but that is probably because I was dropping off the trailer in the dark.

Benjamin Call 
Rating:
5.0

Customer did not leave a comment.

Daniel Ulm 
Rating:
5.0

Customer did not leave a comment.

Thomas Knight 
Rating:
5.0

Maybe extend the hours of operation for rentals. They close at 3:00 now, but maybe stay open until 5:00. But I’m very happy with the service that I received here.

Michael Goodman 
Rating:
5.0

Customer did not leave a comment.

Matthew Lester 
Rating:
4.0

I had no issues with the pick up location, however my only issue was with the UHaul website that had my order completely wrong from what I reserved and received confirmation.

Robert Davis 
Rating:
5.0

Customer did not leave a comment.

Janet Stasney 
Rating:
5.0

Customer did not leave a comment.

KACI HODGE 
Rating:
5.0

Customer did not leave a comment.

Orentas Buta 
Rating:
3.0

Customer did not leave a comment.

PHILLIP LEE 
Rating:
4.0

There was a lot of damage to the vehicle that was not noted

Lawrence Leckrone 
Rating:
5.0

Great to work with end very pleasant

Robert Davis 
Rating:
3.0

Customer did not leave a comment.

Matthew Keating 
Rating:
1.0

The check in process on app was terrible took over 2 hours

Shaunda Housley 
Rating:
5.0

Customer did not leave a comment.

Travis McCallister 
Rating:
4.0

Customer did not leave a comment.

David DeBarge 
Rating:
3.0

Obviously this is a “side gig” for this location. It is a busy convenience store and it takes a bit to get the process started (for pick up). I was treated well and efficiently once the ball was rolling.

Dennis Hughes 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Shields 
Rating:
5.0

Customer did not leave a comment.

GEORGE MARCAK 
Rating:
5.0

Customer service was outstanding!!

Michael Goodman 
Rating:
5.0

Customer did not leave a comment.

DENNY HARRIS 
Rating:
5.0

Customer did not leave a comment.

Gloria Cowens 
Rating:
5.0

Very customer oriented. Easy to do business with!

Lillian Cash 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BOGGS 
Rating:
5.0

Customer did not leave a comment.

PETER ZABLOCKY 
Rating:
5.0

Customer did not leave a comment.

Scott Cecil 
Rating:
5.0

Customer did not leave a comment.

Janet Foes 
Rating:
5.0

Customer did not leave a comment.

DALTON SILVEY 
Rating:
2.0

The truck assigned to me had a transmission problem and the rear shocks were gone. I borrowed it for an hour. It was obvious immediately. Will I use that location in the future-yes! Will I return the truck to be rented a better truck-yes!

Edward Sanders 
Rating:
5.0

Customer did not leave a comment.

Darin Slawson 
Rating:
4.0

Customer did not leave a comment.

Shaun DeShazo 
Rating:
5.0

Very helpful

Mark Morris 
Rating:
3.0

Customer did not leave a comment.

Scott Schneider 
Rating:
1.0

did not have what i reserved. when i came to pick it up, nobody on location knew how. manager jeremy didn't care whatsoever. andrea was beyond helpful within her ability.

Robert Dowdy 
Rating:
5.0

Jeremy was very helpful and made sure we knew exactly how to connect and disconnect the car trailer before we left...and made sure we knew who to call if we needed help, excellent customer service!!!!

Colleen Johnson 
Rating:
5.0

Customer did not leave a comment.

Darryl Howard 
Rating:
4.0

Check-in process took a long time. This should be an easy process to automate to shorten the time.

Brian Groe 
Rating:
3.0

The truck was not full of fuel. The truck had a heavy odor of cigerett smoke. I believe someone had been sleeping in it from the clothing and personal items left on and behind the seat. When I returned the truck, the attendant told me there was no credit for returning the truck with more fuel. I believe both of these issues could be addressed quickly to assure customer service. Larry Cearley larrycearley@gmail.com

Larry Cearley 
Rating:
5.0

Manager was great!

Crystal Burnett 
Rating:
5.0

Manager was very attentive and helpful. Great location and very convenient

STAN WATSON 
Rating:
5.0

Great experience!

Dan AND Lisa Inlow 
Rating:
5.0

Jeremy was outstanding!

Michael Goodman 
Rating:
5.0

Customer did not leave a comment.

Jerry robertson 
Rating:
5.0

Customer did not leave a comment.

Karen Dugger 
Rating:
4.0

Equipment was clean, gas tank full, friendly personnel, pleasant experience for the task involved.

Daniel Thompson 
Rating:
3.0

Customer did not leave a comment.

CHAD STEFFA 
Rating:
4.0

Customer did not leave a comment.

annette callahan 
Rating:
4.0

Customer did not leave a comment.

Rebecca Perez 
Rating:
2.0

They would not refund my $60 cash deposit they said I would be mailed a check. But the receipt says cash refunded, is this okay??

john pieralisi 
Rating:
4.0

Customer did not leave a comment.

Ragan Callahan 
Rating:
4.0

Customer did not leave a comment.

Erin Ramsey 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

Lenice Hines 
Rating:
5.0

Nothingm

Kimberly Todd 
Rating:
5.0

Customer did not leave a comment.

Benton Grills 
Rating:
5.0

Very helpful, good customer service

Mark Peterson 
Rating:
5.0

Customer did not leave a comment.

Jerimiah Rowden 
Rating:
4.0

Customer did not leave a comment.

Lori Parker 
Rating:
5.0

Customer did not leave a comment.

Mary Halston Smith 
Rating:
5.0

Jerome was amazing and very informative. The best experience I’ve ever had with a uhaul rental

STAN WATSON 
Rating:
4.0

Drop off area not well lit for night drops, but other than that okay.

Jack Attig 
No reviews have been submitted for this location.

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